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Annoying trial message


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I downloaded the free version from the Malwarebytes site.

 

I looked in the Protection tab and see there is an option to buy the Pro version  and another option to try a 14 day free trial. I did not choose either of these options.

 

I keep getting an annoying pop up message on the taskbar saying that my PC is not protected because my trial has expired and has 0 days remaining.

 

Can someone help please.

mygoose

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Thanks both. I think this latest download must have changed as the option you have outlined in red is no longer there, only the other two options and I didn’t miss to check or uncheck a box.

 

I was clicking around what I had downloaded to try to find out what to do and as I mentioned above I clicked on the Protection tab and in there were options to buy or take a trial and definitely appeared that I have the free version.

 

The pop up is a bit strange as it says the trial has 0 days remaining when I'd only just installed it.

 

I clicked on the pop up and another box came up with options to buy or trial but also a 3rd option to cancel the trial so I clicked on that and it’s all gone and I just have my frre version.

 

Thanks for help.

mygoose

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  • Root Admin

If you're not seeing the image shown by Firefox then it's some other program and not ours.
 
Please post a screen shot and run the following scans and we'll see if we can help you figure it out.
 
Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  • You can ignore the note about zipping the Attach.txt file and just post it or attach it.

 

 

 

 

Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post


 

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Thanks, I downloaded it from the Malwarebytes own site and the free version is working fine now thank you so I do not want to disturb it.

 

I would like to buy the Pro version but have not done so before as I was told that it would conflict with my Avast.  Would it please?

If not I will buy it.

 

I have used it for a very long time and do like it.

 

mygoose

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Thank you I did not explain my question very well - sorry.

 

I should have said that  I run the free Avast and the free MBAM.

 

I understand that the free Avast is running in real time and I run an MBAM Quick Scan once a week.

 

If I changed to MBAM Pro I understand that would then be running in real time also and my question is would there then be any conflict?

 

Thanks for help

mygoose

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Hi, mygoose:

 

Licenses for home computers for personal use are currently valid for "lifetime" (no renewal required), but are valid for use only on ONE computer at a time.

1 license - 1 computer.

However, the license can be transferred, e.g. if you purchase a new computer.

 

Also, there is a discount for multiple licenses purchased during the same transaction.

So, if you want a license for each of your two computers, the best time to purchase them is at the same time.

 

Hope this helps,

 

daledoc1

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