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Hi, lupette: :)


Sorry you are having trouble activating your MBAM PRO.
Until one of the staff arrives to look up your support ticket, it would help to know specifically what the problem is. For example:

  • Do you get an error message, such as "Invalid License Information"?
  • Did you purchase directly from Amazon.com, or from a third-party reseller?
  • Are you logged in to Windows from a limited/standard user account or one with administrator privileges?
  • Is your computer infected?

In the interim, perhaps you might find helpful information here:
KB Topics: It says 'Invalid license information' when I try to activate the software and How do I activate Malwarebytes Anti-Malware?

Video: How to Activate the PRO Version


Hope this helps.


Thanks for your patience,



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