superturkak Posted September 25, 2013 ID:734257 Share Posted September 25, 2013 I would like to ask for help upon checking my minidump file because I don't know how, I had a BSOD problem recently but only when I play a certain game, I don't know the cause, and instructions on how to place my minidump here would be really great. thank you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 25, 2013 Root Admin ID:734261 Share Posted September 25, 2013 Upload Windows Crash MiniDump Logs:Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):@echo offmd "%userprofile%\desktop\dumps"xcopy /e "%windir%\minidump" "%userprofile%\desktop\dumps"del /f /q %0Once you've done that click on File and select Save As...In the Save dialogue box click on the drop down menu next to Save as type and select All FilesName the file grabdump.bat (the .bat extension is very important)Save the file to your desktop and double click it to run it.Once it finishes there will be a folder called dumps on your desktop, right click on it and hover your mouse over Send To and select Compressed (zipped) FolderAttach the dumps.zip file you just created to your next post Link to post Share on other sites More sharing options...
superturkak Posted September 25, 2013 Author ID:734325 Share Posted September 25, 2013 Im using winrar, and the dump made seems to be empty, but i have a minidump file in my c:\windows\minidump...here it is though... Link to post Share on other sites More sharing options...
superturkak Posted September 25, 2013 Author ID:734328 Share Posted September 25, 2013 got an error on uploading, here is the file..it was empty thoughdumps.rar Link to post Share on other sites More sharing options...
David H. Lipman Posted September 25, 2013 ID:734332 Share Posted September 25, 2013 The file is an empty ZIP RAR file. It needs to be filled with the files found in; %windir%\minidump [ aka; c:\windows\minidump ] Link to post Share on other sites More sharing options...
superturkak Posted September 25, 2013 Author ID:734348 Share Posted September 25, 2013 Do i put it in there? because I have done the instructions multiple times, but ended up still empty.. Link to post Share on other sites More sharing options...
David H. Lipman Posted September 25, 2013 ID:734349 Share Posted September 25, 2013 Were there orginally files in %windir%\minidump ? Did you create and then run the BAT file Ron suggested ? Is there a folder; %userprofile%\desktop\dumps and does it have files in it ? Link to post Share on other sites More sharing options...
superturkak Posted September 25, 2013 Author ID:734354 Share Posted September 25, 2013 yes, there were files in the minidump, also yes I ran the BAT and a folder was created but it was empty... Link to post Share on other sites More sharing options...
David H. Lipman Posted September 25, 2013 ID:734362 Share Posted September 25, 2013 Select all the files in that folder. Choose "copy" and "paste" in the RAR file. Then open that RAR file and verify there are *.DMP files within and then attach the RAR to your reply. Link to post Share on other sites More sharing options...
superturkak Posted September 25, 2013 Author ID:734364 Share Posted September 25, 2013 like this? I copy and pasted it in the dumps folder and turned it to rar.dumps.rar Link to post Share on other sites More sharing options...
David H. Lipman Posted September 25, 2013 ID:734365 Share Posted September 25, 2013 yes Link to post Share on other sites More sharing options...
David H. Lipman Posted September 25, 2013 ID:734367 Share Posted September 25, 2013 Reference "NVIDIA Compatible Windows Vista Kernel Mode Driver, Version 174.31" and looks to be associated with the Video Card Drivers. Open "Device Manager" and look at the "Display Adapters" and report back the model of the NVIDIA Graphics Card. Link to post Share on other sites More sharing options...
superturkak Posted September 25, 2013 Author ID:734368 Share Posted September 25, 2013 I need to update my driver for NVIDIA? Link to post Share on other sites More sharing options...
superturkak Posted September 25, 2013 Author ID:734370 Share Posted September 25, 2013 If so, I have already downloaded an NVIDIA update for my driver, I had a hunch that it was the cause... Link to post Share on other sites More sharing options...
David H. Lipman Posted September 25, 2013 ID:734371 Share Posted September 25, 2013 Maybe, maybe remove and reinstall the Video Card related software. Please report back the model of the NVIDIA Graphics Card as seen in the "Display Adapters" section of Device Manager as well as the OS Version (Vista, Win7, Win7 64bit, etc) Link to post Share on other sites More sharing options...
superturkak Posted September 25, 2013 Author ID:734373 Share Posted September 25, 2013 NVIDIA GeForce GTX 550 Ti, Win7 32bit. Link to post Share on other sites More sharing options...
David H. Lipman Posted September 25, 2013 ID:734374 Share Posted September 25, 2013 Notebook or desktop (sorry for not asking this first). ? Link to post Share on other sites More sharing options...
superturkak Posted September 25, 2013 Author ID:734376 Share Posted September 25, 2013 desktop Link to post Share on other sites More sharing options...
David H. Lipman Posted September 25, 2013 ID:734378 Share Posted September 25, 2013 Please download... GeForce 327.23 DriverGeForce 500 Series GeForce GTX 590, GeForce GTX 580, GeForce GTX 570, GeForce GTX 560 Ti, GeForce GTX 560 SE, GeForce GTX 560, GeForce GTX 555, GeForce GTX 550 Ti, GeForce GT 545, GeForce GT 530, GeForce GT 520, GeForce 510 Go to Control Panel and the "Programs and Features" control panel applet and remove the video card software and reboot. Install the above software. Link to post Share on other sites More sharing options...
superturkak Posted September 25, 2013 Author ID:734397 Share Posted September 25, 2013 hello, im back, I installed the latest nvidia but I still get the BSOD, while leaving my game on for about a couple of minutes it will restart, without any bluescreen, it just restarted and I get a report of windows recovering from it saying its a Blue Screen event. here is the dump files.dumps.rar Link to post Share on other sites More sharing options...
David H. Lipman Posted September 25, 2013 ID:734407 Share Posted September 25, 2013 I think you will have to work this out with the Game Vendor and Nvidia. There may be an issues between them causing this. Link to post Share on other sites More sharing options...
superturkak Posted September 25, 2013 Author ID:734440 Share Posted September 25, 2013 Problem was, not only one game, tried another game and within a couple of minutes I get BSOD, I opened up and cleaned my desktop to see if its temp problem, gonna check it now, anyway, can power outage (sudden black outs) cause this, because I was fine early in the morning but suddenly there was a black out and after that I kept getting BSOD's when trying to play. Link to post Share on other sites More sharing options...
David H. Lipman Posted September 25, 2013 ID:734447 Share Posted September 25, 2013 Maybe you may have to downgrade the drivers. http://www.geforce.com/drivers Instead of version 327.23, got back to version 314.22 same instructions as post #19 [ Uninstall, reboot, install ] If that doesn't work, I suggest contacting Nvidia. Link to post Share on other sites More sharing options...
superturkak Posted September 25, 2013 Author ID:734448 Share Posted September 25, 2013 I noticed something when I turned on a program to view my temps, and started my game, amazingly my GPU temp increases rapidly while my other core temps are fine. I cleaned it up and if hits 100 deg. Celcius it goes BSOD, any views on this? Link to post Share on other sites More sharing options...
David H. Lipman Posted September 25, 2013 ID:734450 Share Posted September 25, 2013 It could be coincidental and it could also be indicative. If you are going the testing route ( which is not a bad idea at all ) then I suggest testing greater cooling. For example while using said game, and the chassis open, use a small portable fan to blow across the video card to see if the temperature drops and the PC doesn't go into a BSoD condition. Link to post Share on other sites More sharing options...
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