Laptop on black screen and movable cursor after malware bytes scan

[kevinf80]

Go back to reply #23 follow those instructions... Post OTM log and confirm the updates work

[Zero0]

Ok

[kevinf80]

Bit of a journey, but we make progress....

[Zero0]

Yep, for sure

 

All processes killed

========== FILES ==========

< ipconfig /flushdns /c >

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Users\Alhossain\Documents\Installations\cmd.bat deleted successfully.

C:\Users\Alhossain\Documents\Installations\cmd.txt deleted successfully.

C:\Program Files\Uninstaller folder moved successfully.

C:\Program Files (x86)\BrowseToSave folder moved successfully.

========== COMMANDS ==========

 

[EMPTYTEMP]

 

User: Alhossain

->Temp folder emptied: 1907569333 bytes

->Temporary Internet Files folder emptied: 58257697 bytes

->Java cache emptied: 97238 bytes

->Google Chrome cache emptied: 127000762 bytes

->Flash cache emptied: 506 bytes

 

User: All Users

 

User: Default

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 0 bytes

 

User: Default User

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 0 bytes

 

User: Public

 

%systemdrive% .tmp files removed: 0 bytes

%systemroot% .tmp files removed: 0 bytes

%systemroot%\System32 .tmp files removed: 0 bytes

%systemroot%\System32 (64bit) .tmp files removed: 0 bytes

%systemroot%\System32\drivers .tmp files removed: 0 bytes

Windows Temp folder emptied: 385171435 bytes

%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 36508 bytes

%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 78039 bytes

RecycleBin emptied: 0 bytes

 

Total Files Cleaned = 2,363.00 mb

 

 

OTM by OldTimer - Version 3.1.21.0 log created on 09242013_162206

 

Files moved on Reboot...

C:\Users\Alhossain\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.

C:\Users\Alhossain\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.

C:\Users\Alhossain\AppData\Local\Google\Chrome\User Data\Default\Cache\data_0 moved successfully.

C:\Users\Alhossain\AppData\Local\Google\Chrome\User Data\Default\Cache\data_1 moved successfully.

C:\Users\Alhossain\AppData\Local\Google\Chrome\User Data\Default\Cache\data_2 moved successfully.

C:\Users\Alhossain\AppData\Local\Google\Chrome\User Data\Default\Cache\data_3 moved successfully.

C:\Users\Alhossain\AppData\Local\Google\Chrome\User Data\Default\Cache\index moved successfully.

 

Registry entries deleted on Reboot...

[kevinf80]

Did you do the updates? if not please do so for Adobe and Java..

 

Next,

 

Uninstall adwcleaner.exe

•   Please close all open programs and internet browsers.
  
•   Double click on adwcleaner.exe to run the tool.
  
•   Click on Uninstall
  
• Click Yes at Would you like to Uninstall Adwcleaner
  

 

Next,

 

Remove ESET online scanner  (Only If installed):

 

• 
  

Click Start, type Uninstall a Program into the Search programs and files box, and then press ENTER.
Click to select ESET Online Scanner from the listing of installed products, and then click Uninstall/Change from the bar that displays the available tasks. Uninstall ESETonline Scanner, only re-boot if prompted.

 

Next,

 

• Download OTC by OldTimer from here http://oldtimer.geekstogo.com/OTC.exe or here http://www.itxassociates.com/OT-Tools/OTC.exe and save to your Desktop.
  
• Double click icon to start the program.
  If you are using Vista or Windows 7 accept UAC
  
• Then Click the big button.
  
• You will get a prompt saying "Begining Cleanup Process". Please select Yes.
  
• Restart your computer when prompted.
  
• This will remove tools we have used and itself.
  

 

Any tools/logs remaining on the Desktop can be deleted. Such as :-

 

DrWeb Cureit

Security Checks

MBAR

FRST.exe

 

Also delete this folder C:\FRST

 

let me know if those steps complete OK, also if any remaining issues or concerns...

 

Kevn

[Zero0]

Did all the steps above, i couldn't find c:\FRST though, i think OTC got rid of it.

 

Things seem to be running smoothly so far, BTW you asked me to uninstall browsetosave and DMuninstaller should i uninstall those 2 programs?

[kevinf80]

Thanks for the reply, browsetosave should be gone, if not yes do uninstall it also DMuninstaller.....

 

If all is ok with no issues here are some tips to reduce the potential for malware infection in the future:

 

Make proper use of your antivirus and firewall

 

Antivirus and Firewall programs are integral to your computer security. However, just having them installed isn't enough. The definitions of these programs are frequently updated to detect the latest malware, if you don't keep up with these updates then you'll be vulnerable to infection. Many antivirus and firewall programs have automatic update features, make use of those if you can. If your program doesn't, then get in the habit of routinely performing manual updates, because it's important.

 

You should keep your antivirus and firewall guard enabled at all times, NEVER turn them off unless there's a specific reason to do so. Also, regularly performing a full system scan with your antivirus program is a good idea to make sure you're system remains clean. Once a week should be adequate. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.

 

Install and use WinPatrol from here http://www.winpatrol.com/download.html  This will inform you of any attempted unauthorized changes to your system.

 

WinPatrol features explained here http://www.winpatrol.com/features.html

 

Go here http://www.filehippo.com/updatechecker/ run the FileHippo Update Checker, update all applications as suggested by the Update Checker. Ignore any Beta updates. (Use stand alone version, not a full install)

If Java or Adobe are updated please check under Start > Control Panel > Add/Remove Programs, ensure any old versions are removed. <--- Very important

 

Use a safer web browser

 

Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a few good free alternatives:

 

FireFox http://www.mozilla.com/en-US/,

 

Opera http://www.opera.com/, and

 

Chrome http://www.google.com/chrome.

 

All of these are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial here http://www.bleepingcomputer.com/tutorials/tutorial102.html which will help you to make IE MUCH safer.

 

These browser add-ons will help to make your browser safer:

 

Web of Trust warns you about risky websites that try to scam visitors, deliver malware or send spam. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous ones:

 

Available for Firefox and Internet Explorer.

 

Green to go,

Yellow for caution, and

Red to stop.

 

 

Available for Firefox only. NoScript helps to block malicious scripts and in general gives you much better control over what types of things webpages can do to your computer while you're browsing.

 

These are just a couple of the most popular add-ons, if you're interested in more, take a look at this article:

http://browsers.about.com/od/addonsplugi2/tp/browser_security_privacy.htm

 

Here a couple of links by two security experts that will give some excellent tips and advice.

 

So how did I get infected in the first place by Tony Klein from here: http://www.spywareinfoforum.com/index.php?/topic/60955-so-how-did-i-get-infected-in-the-first-place/

 

How to prevent Malware by Miekiemoes from here: http://users.telenet.be/bluepatchy/miekiemoes/prevention.html

 

Finally this link http://www.geekstogo.com/forum/topic/38-free-antivirus-and-antispyware-software will give a comprehensive upto date list of free Security programs. To include - Antivirus, Antispyware, Firewall, Antimalware, Online scanners and rescue CD`s.

 

Don`t forget, the best form of defense is common sense. If you don`t recognize it, don`t open it. If something looks to good to be true, then it aint.

 

Let me know when its OK to close out your thread....

 

Take care,

 

Kevin

[Zero0]

Currently installing windows essentials 2012, once it finishes installing should i uninstall windows essentials 2011?

 

Thanks.

[kevinf80]

That is not familiar to me, if this is a recommended application I guess it would be beneficial to remove the old version...

[Zero0]

Same goes for VLC Media player once i install version 2.0.8 should i uninstall version 2.0.5?

 

Same goes for Skype?

[Zero0]

Hi.

 

I have just finished updating anything that needs to be updated, I've just reset my laptop and things are working smoothly. I'd like too thank you for your hard work and co-operation during this time and it means a lot too me. I would not have not been able to do anything without your guidance. Thank you very much. You can close/delete the thread now. I believe my issue has been resolved.

 

Thank you.

 

Zero.

[kevinf80]

It was a pleasure to work with you, take care...

 

Kevin....

[AdvancedSetup]

Glad we could help.

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