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Welcome to the forum, please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt

(please don't put logs in code or quotes and use the default font)

P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, Adobe host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.



Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)



Please read all of my instructions completely including these.

Make sure system restore is turned on and running

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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Hi, thanks for your quick reply, here are the two logs.


DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16660
Run by helen at 18:40:24 on 2013-09-20
Microsoft Windows 8  6.2.9200.0.1252.44.2057.18.3909.2575 [GMT 1:00]
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: Avira Desktop *Enabled/Updated* {F67B4DE5-C0B4-6C3F-0EFF-6C83BD5D0C2C}
SP: Avira Desktop *Enabled/Updated* {4D1AAC01-E68E-63B1-344F-57F1C6DA4691}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Broadcom\MemoryCard\BrcmCardReader.exe
C:\Program Files (x86)\Launch Manager\dsiwmis.exe
C:\Program Files\Elantech\ETDService.exe
C:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Elantech\ETDCtrl.exe
C:\Program Files (x86)\Launch Manager\LMutilps32.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\Launch Manager\MMDx64Fx.exe
C:\Program Files (x86)\Google\Update\\GoogleCrashHandler.exe
C:\Program Files (x86)\Google\Update\\GoogleCrashHandler64.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avshadow.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4406.1205_x64__8wekyb3d8bbwe\LiveComm.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Elantech\ETDCtrlHelper.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\RadioController\RfBtnHelper.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files\Packard Bell\Packard Bell Power Management\ePowerTray.exe
C:\Program Files\Packard Bell\Packard Bell Power Management\ePowerSvc.exe
C:\Program Files\Packard Bell\Packard Bell Power Management\ePowerEvent.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Nero\Update\NASvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
============== Pseudo HJT Report ===============
mWinlogon: Userinit = userinit.exe,
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - 
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [searchProtection] "C:\Users\helen\AppData\Roaming\Search Protection\SearchProtection.EXE" /autostart
mRun: [LManager] <no file>
IE: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - 
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - 
TCP: NameServer =
TCP: Interfaces\{A759240D-B38A-4F04-81D5-28B80C8337F8} : DHCPNameServer =
TCP: Interfaces\{BC132A78-70B5-459A-9895-EF2C6516AF08} : DHCPNameServer =
TCP: Interfaces\{BC132A78-70B5-459A-9895-EF2C6516AF08}\244584572633D205A43335 : DHCPNameServer =
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - 
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\29.0.1547.62\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - 
x64-BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - 
x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - 
x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [ETDCtrl] C:\Program Files (x86)\Elantech\ETDCtrl.exe
x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - 
x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - 
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - 
x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
============= SERVICES / DRIVERS ===============
R0 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2012-12-14 645952]
R1 avkmgr;avkmgr;C:\Windows\System32\Drivers\avkmgr.sys [2013-4-15 28600]
R2 AntiVirSchedulerService;Avira Scheduler;C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe [2013-4-15 84024]
R2 AntiVirService;Avira Real-Time Protection;C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe [2013-4-15 108088]
R2 avgntflt;avgntflt;C:\Windows\System32\Drivers\avgntflt.sys [2013-4-15 105344]
R2 BrcmCardReader;Broadcom Card Reader Service;C:\Program Files\Broadcom\MemoryCard\BrcmCardReader.exe [2012-8-20 176640]
R2 DsiWMIService;Dritek WMI Service;C:\Program Files (x86)\Launch Manager\dsiwmis.exe [2012-10-24 348784]
R2 ETDService;Elan Service;C:\Program Files\Elantech\ETDService.exe [2012-10-24 100752]
R2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-4-20 635104]
R2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe [2012-12-14 165760]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-2-13 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-2-13 701512]
R2 NAUpdate;Nero Update;C:\Program Files (x86)\Nero\Update\NASvc.exe [2011-11-26 687400]
R2 RfButtonDriverService;Dritek RF Button Command Service;C:\Windows\RfBtnSvc64.exe [2012-12-14 96880]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2012-12-14 364416]
R3 b57xdbd;Broadcom xD Picture Bus Driver Service;C:\Windows\System32\Drivers\b57xdbd.sys [2012-8-13 72280]
R3 b57xdmp;Broadcom xD Picture vstorp client drv;C:\Windows\System32\Drivers\b57xdmp.sys [2012-8-13 21080]
R3 bScsiMSa;bScsiMSa;C:\Windows\System32\Drivers\bScsiMSa.sys [2012-6-18 55384]
R3 bScsiSDa;bScsiSDa;C:\Windows\System32\Drivers\bScsiSDa.sys [2012-8-14 70744]
R3 ePowerSvc;ePower Service;C:\Program Files\Packard Bell\Packard Bell Power Management\ePowerSvc.exe [2012-8-22 658576]
R3 ETD;ELAN PS/2 Port Input Device;C:\Windows\System32\Drivers\ETD.sys [2012-10-24 330640]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\Drivers\IntcDAud.sys [2012-10-29 342528]
R3 k57nd60a;Broadcom NetLink Gigabit Ethernet - NDIS 6.0;C:\Windows\System32\Drivers\k57nd60a.sys [2012-6-2 425472]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\Drivers\mbam.sys [2013-2-13 25928]
R3 Ps2Kb2Hid;PS/2 Keyboard to HID Driver;C:\Windows\System32\Drivers\aPs2Kb2Hid.sys [2012-12-14 26736]
S3 DeviceFastLaneService;Device Fast-lane Service;C:\Program Files\Packard Bell\Packard Bell Device Fast-lane\DeviceFastLaneSvc.exe [2012-8-23 468624]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
=============== File Associations ===============
FileExt: .txt: txtfile=C:\Windows\System32\NOTEPAD.EXE %1 [userChoice]
=============== Created Last 30 ================
2013-09-20 16:57:01 -------- d-----w- C:\AdwCleaner
2013-09-20 10:53:07 265392 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10216.bin
2013-08-24 20:55:24 694272 ----a-w- C:\Windows\SysWow64\rpcrt4.dll
2013-08-24 20:55:24 1314816 ----a-w- C:\Windows\System32\rpcrt4.dll
2013-08-24 20:55:22 2233168 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-08-24 20:52:59 337408 ----a-w- C:\Windows\System32\wintrust.dll
2013-08-24 20:52:59 1889280 ----a-w- C:\Windows\System32\crypt32.dll
2013-08-24 20:52:59 1568256 ----a-w- C:\Windows\SysWow64\crypt32.dll
2013-08-24 20:52:58 98304 ----a-w- C:\Windows\System32\apprepsync.dll
2013-08-24 20:52:58 87040 ----a-w- C:\Windows\SysWow64\apprepapi.dll
2013-08-24 20:52:58 74240 ----a-w- C:\Windows\SysWow64\apprepsync.dll
2013-08-24 20:52:58 68096 ----a-w- C:\Windows\System32\cryptsvc.dll
2013-08-24 20:52:58 261120 ----a-w- C:\Windows\SysWow64\wintrust.dll
2013-08-24 20:52:58 124416 ----a-w- C:\Windows\System32\apprepapi.dll
==================== Find3M  ====================
2013-09-20 10:23:54 105344 ----a-w- C:\Windows\System32\drivers\avgntflt.sys
2013-08-29 14:36:29 82136 ----a-w- C:\Windows\System32\drivers\avnetflt.sys
2013-07-26 05:13:37 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-07-26 05:13:28 915968 ----a-w- C:\Windows\System32\uxtheme.dll
2013-07-26 05:13:28 53760 ----a-w- C:\Windows\System32\UXInit.dll
2013-07-26 05:12:08 3958784 ----a-w- C:\Windows\System32\jscript9.dll
2013-07-26 05:12:04 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-07-26 05:12:03 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-07-26 03:35:08 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-07-26 03:13:24 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-07-26 03:13:15 44032 ----a-w- C:\Windows\SysWow64\UXInit.dll
2013-07-26 03:12:04 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-07-26 03:12:00 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-07-26 03:12:00 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-07-26 02:49:14 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-07-26 00:54:34 534528 ----a-w- C:\Windows\SysWow64\uxtheme.dll
2013-07-02 00:44:14 36288 ----a-w- C:\Windows\System32\drivers\WdBoot.sys
2013-07-01 22:08:49 247216 ----a-w- C:\Windows\System32\drivers\WdFilter.sys
2013-06-27 22:04:51 78200 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-06-27 22:04:51 693112 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
============= FINISH: 18:40:35.51 ===============
DDS (Ver_2012-11-20.01)
Microsoft Windows 8
Boot Device: \Device\HarddiskVolume2
Install Date: 13/02/2013 20:38:14
System Uptime: 20/09/2013 18:00:29 (0 hours ago)
Motherboard: Packard Bell |  | EG50_HC_HR
Processor: Intel® Pentium® CPU B960 @ 2.20GHz | U3E1 | 2200/100mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 446 GiB total, 267.075 GiB free.
D: is CDROM ()
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP33: 02/09/2013 17:16:03 - Scheduled Checkpoint
RP34: 20/09/2013 12:40:47 - Scheduled Checkpoint
==== Installed Programs ======================
Agatha Christie - Death on the Nile
Aloha TriPeaks
Avira Free Antivirus
Bejeweled 3
Big Fish Games: Game Manager
Broadcom Card Reader Driver Installer
CyberLink PowerDVD 10
Delicious: Emily's True Love Premium Edition
Dritek Radio Controller
eBay Worldwide
ETDWare PS/2-X64
Google Chrome
Google Earth
Google Toolbar for Internet Explorer
Governor of Poker 2 Premium Edition
Identity Card
Intel® Management Engine Components
Intel® Processor Graphics
Intel® Rapid Storage Technology
Intel® SDK for OpenCL - CPU Only Runtime Package
Intel® Trusted Connect Service Client
Island Tribe
Java 7 Update 13 (64-bit)
Jewel Match 3
John Deere Drive Green
K-Lite Codec Pack 9.7.5 (Full)
Launch Manager
Live Updater
Magic Academy
Malwarebytes Anti-Malware version
Microsoft Office Excel Viewer
Microsoft Silverlight
Microsoft SkyDrive
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Mystery Case Files ®: Dire Grove ™
Nero 12 Essentials OEM.a01
Nero BackItUp
Nero BackItUp 12 Essentials OEM.a01
Nero BackItUp Help (CHM)
Nero ControlCenter
Nero ControlCenter Help (CHM)
Nero Core Components
Nero Express
Nero Express Help (CHM)
Nero Launcher
Nero RescueAgent
Nero RescueAgent Help (CHM)
Nero Update
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Licensing Component
Office 15 Click-to-Run Localization Component
Packard Bell Device Fast-lane
Packard Bell Power Management
Packard Bell Recovery Management
Plants vs. Zombies - Game of the Year
Polar Bowler
Prerequisite installer
Qualcomm Atheros WiFi Driver Installation
Realtek High Definition Audio Driver
Search Protection
Tales of Lagoona
Update Installer for WildTangent Games App
WildTangent Games
WildTangent Games App
WinZip 15.0
WinZip 17.0
Zuma's Revenge
==== Event Viewer Messages From Past Week ========
20/09/2013 18:00:48, Error: Microsoft-Windows-WLAN-AutoConfig [10000]  - WLAN Extensibility Module has failed to start. Module Path: C:\Program Files (x86)\Qualcomm Atheros\AthIhvWlanExt.dll Error Code: 126
20/09/2013 17:53:21, Error: Microsoft-Windows-DistributedCOM [10016]  - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  {7022A3B3-D004-4F52-AF11-E9E987FEE25F}  and APPID  {ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}  to the user Spartacus\helen SID (S-1-5-21-3820990582-1713611832-1968847479-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
==== End Of File ===========================
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RogueKiller V8.6.12 [sep 18 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com


Operating System : Windows 8 (6.2.9200 ) 64 bits version

Started in : Normal mode

User : helen [Admin rights]

Mode : Scan -- Date : 09/20/2013 18:47:18

| ARK || FAK || MBR |


¤¤¤ Bad processes : 0 ¤¤¤


¤¤¤ Registry Entries : 4 ¤¤¤

[RUN][sUSP PATH] HKCU\[...]\Run : SearchProtection ("C:\Users\helen\AppData\Roaming\Search Protection\SearchProtection.EXE" /autostart [x]) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-3820990582-1713611832-1968847479-1001\[...]\Run : SearchProtection ("C:\Users\helen\AppData\Roaming\Search Protection\SearchProtection.EXE" /autostart [x]) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND


¤¤¤ Scheduled tasks : 0 ¤¤¤


¤¤¤ Startup Entries : 0 ¤¤¤


¤¤¤ Web browsers : 0 ¤¤¤


¤¤¤ Particular Files / Folders: ¤¤¤


¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤


¤¤¤ External Hives: ¤¤¤


¤¤¤ Infection :  ¤¤¤


¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts





¤¤¤ MBR Check: ¤¤¤


+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) (Standard disk drives) - Hitachi HTS545050A7E380 +++++

--- User ---

[MBR] cf1f64c4f52e733737b647eb5d718155

[bSP] 12de1adf3080b0bc713e1da652902e60 : Empty MBR Code

Partition table:

0 - [XXXXXX] UNKNOWN (0x00) [VISIBLE] Offset (sectors): 1 | Size: 2097151 Mo

User = LL1 ... OK!

User = LL2 ... OK!


Finished : << RKreport[0]_S_09202013_184718.txt >>
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Please create a new system restore point before continuing:



Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)


[RUN][sUSP PATH] HKCU\[...]\Run : SearchProtection ("C:\Users\helen\AppData\Roaming\Search Protection\SearchProtection.EXE" /autostart [x]) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-3820990582-1713611832-1968847479-1001\[...]\Run : SearchProtection ("C:\Users\helen\AppData\Roaming\Search Protection\SearchProtection.EXE" /autostart [x]) -> FOUND

Now click Delete on the right hand column under Options


Lets clean out any adware: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.


Last.........(you may have to manually change some settings in Chrome)

For Chrome...........

First make sure you have the latest version of Chrome:

Open up Chrome > Click on the 3 bars in the upper right hand corner

Click on About Google Chrome

If there's an update available it will automatically update


Go to Tools > Clear Browser Data

Put a check next to all of these:

  • Clear browsing history
  • Clear download history
  • Empty the cache
  • Click "Clear Browsing Data"



    Click the Chrome menu on the browser toolbar.

    Select Settings.

    In the "Search" section, click Manage search engines.

    Check if (Default) is displayed next to your preferred search engine. If not, mouse over it and click Make default.

    Mouse over any other suspicious search engine entries that are not familiar and click X to remove them.


    Click the Chrome menu .

    Select Settings.

    In the "On startup" section, select Open a specific page or set of pages.

    Click Set pages. (in blue to the right)

    Remove any unfamiliar pages.


    Click the Chrome menu .

    Select Settings.

    In the "Appearance" section, if the "Show Home button" checkbox is selected, see if the page listed below is the home page you’d like to use.

    If the page isn't the home page you'd like to use, click Change and select your preferred page.


    Carefully check for any odd extensions or plugins: (it's a good idea to disable them all and see if you're still redirected and then add each one back until you find the culprit)

    Type the following into the address box and hit Enter:


    Do the same for:


    Let me know.....MrC

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 I can't find the C:\AdwCleaner folder. on my laptop, just rebooted after redoing the cleaner and thought I had copied the log that opened up, but looks like I didn't, also what are the two files that came up and you didn't say to delete on the re run of roguekiller

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
should I have unticked these?
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Malwarebytes Anti-Malware



Database version: v2013.09.20.08


Windows 8 x64 NTFS

Internet Explorer 10.0.9200.16660

helen :: SPARTACUS [administrator]


20/09/2013 19:28:39

mbam-log-2013-09-20 (19-28-39).txt


Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P

Scan options disabled: 

Objects scanned: 197047

Time elapsed: 7 minute(s), 5 second(s)


Memory Processes Detected: 0

(No malicious items detected)


Memory Modules Detected: 0

(No malicious items detected)


Registry Keys Detected: 0

(No malicious items detected)


Registry Values Detected: 0

(No malicious items detected)


Registry Data Items Detected: 0

(No malicious items detected)


Folders Detected: 0

(No malicious items detected)


Files Detected: 0

(No malicious items detected)


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These are in just about every log I see and I'm not sure what they are or what they do.

You can fix them if you want.

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND



Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!


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  • Root Admin

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