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unusual run-time error with mbam (among other system glitches)

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i had a bout a while back with some adware that i successfully removed (thanks malwarebytes!) however i think the damage was already done... i noticed some unusual glitches with my system like various programs not booting up at startup and odd visual/audio freezes/gaps in random sets of 3... anyway i had to move and figured i'd try to resolve it later, and i figured i'd just run a windows repair and see if that didn't help resolve the issue... it didn't and also added more problems lol... anyway um.. i was directed to here after reading a similar post and i was told to post my dds and attach logs here. i hope i'm doing this right. so bare with me :-S

 

any help would be appreciated as i'm on limited funds atm due to moving and i'd hate to have to haul the rig in to get fixed.

 

*i included a screen cap of the mbam run-time error i was getting.

dds.txt

attach.txt

post-145838-0-37083900-1379646367_thumb.

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Hello and :welcome:


P2P/Piracy Warning:
 

 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 



Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • You can check here if you're not sure if your computer is 32-bit or 64-bit
  • Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
  • When we are done, I'll give you instructions on how to cleanup all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)

STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.



Link 1
Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.

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okay i removed the p2p stuff, i ran rkill, didn't find any registry issues... i'm running xp and you said "NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO." there doesn't seem to be a 'no' option it just says to click on 'browse' to select a different folder, so how should i proceed? i apologize for for being a noob, i just don't want to screw anything up.

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ah okay got it... and here's the rk report:

 

RogueKiller V8.6.12 [sep 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows XP (5.1.2600 Service Pack 2) 32 bits version
Started in : Normal mode
User : Owner [Admin rights]
Mode : Scan -- Date : 09/20/2013 01:52:26
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 1 ¤¤¤
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ External Hives: ¤¤¤
-> F:\windows\system32\config\SYSTEM | DRVINFO [Drv - F:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]
-> F:\windows\system32\config\SOFTWARE | DRVINFO [Drv - F:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]
-> F:\windows\system32\config\SECURITY | DRVINFO [Drv - F:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]
-> F:\windows\system32\config\SAM | DRVINFO [Drv - F:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]
-> F:\windows\system32\config\DEFAULT | DRVINFO [Drv - F:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]
-> F:\Documents and Settings\daVId\NTUSER.DAT | DRVINFO [Drv - F:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]
-> F:\Documents and Settings\Default User\NTUSER.DAT | DRVINFO [Drv - F:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]
-> F:\Documents and Settings\LocalService\NTUSER.DAT | DRVINFO [Drv - F:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]
-> F:\Documents and Settings\NetworkService\NTUSER.DAT | DRVINFO [Drv - F:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts


127.0.0.1       localhost


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) (Standard disk drives) - ST3250410AS +++++
--- User ---
[MBR] 37b2c761bd3f0b134b1d2255a4bb12b7
[bSP] 83a16912908218a518424dbbaffe00da : Windows XP MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 43841 Mo
1 - [XXXXXX] EXTEN-LBA (0x0f) [VISIBLE] Offset (sectors): 89787285 | Size: 194623 Mo
User = LL1 ... OK!
User = LL2 ... OK!

+++++ PhysicalDrive1: (\\.\PHYSICALDRIVE1 @ IDE) (Standard disk drives) - ST31000528AS +++++
--- User ---
[MBR] 1ac62fb933c272be92ce092c5ef501c4
[bSP] d0d11957da86ed33fe7484f6c60045fe : Windows XP MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 99998 Mo
1 - [XXXXXX] EXTEN-LBA (0x0f) [VISIBLE] Offset (sectors): 204796620 | Size: 853868 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_S_09202013_015226.txt >>


 

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Please go ahead and run through the following steps and post back the logs when ready.

STEP 03
Please download Malwarebytes Anti-Rootkit from here

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

STEP 04
Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus



STEP 05
Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.



STEP 06
button_eos.gif

Please go here to run the online antivirus scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

    [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.



STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.


 

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sorry i'm getting tired, forgot to do another scan with mbam, doing that now.

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oh wait, nevermind, nothing was found, on to jrt

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okay here's the JRT log though it changed my firefox persona to something more dainty and got rid of my FB addon :P:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 6.0.1 (09.15.2013:1)

OS: Microsoft Windows XP x86

Ran by Owner on Fri 09/20/2013 at  3:09:51.87

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

~~~ Services

 

 

~~~ Registry Values

 

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page

Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page

Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page

Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page

Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page

Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-21-854245398-1085031214-1177238915-1003\Software\Microsoft\Internet Explorer\Main\\Start Page

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\bi

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\conduit

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\smartbar

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\startsearch

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\yahoopartnertoolbar

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\conduit

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\Toolbar.CT3072253

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{135B496C-F41D-41DB-887A-524F829C3EF2}

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}

 

 

~~~ Files

 

 

~~~ Folders

 

Successfully deleted: [Folder] "C:\Documents and Settings\Owner\Local Settings\Application Data\conduit"

Successfully deleted: [Folder] "C:\Documents and Settings\Owner\Local Settings\Application Data\cre"

Successfully deleted: [Folder] "C:\Program Files\conduit"

Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\ask"

 

~~~ FireFox

Successfully deleted: [File] C:\Documents and Settings\Owner\Application Data\mozilla\firefox\profiles\2bjdhawd.default\searchplugins\askcom.xml

Successfully deleted the following from C:\Documents and Settings\Owner\Application Data\mozilla\firefox\profiles\2bjdhawd.default\prefs.js

 

user_pref("google.toolbar.search-icon", "data:image/x-icon;base64,AAABAAEAEBAAAAEAIABoBAAAFgAAACgAAAAQAAAAIAAAAAEAIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA7PT7/3zF6/9Ptu//RbHx/

Emptied folder: C:\Documents and Settings\Owner\Application Data\mozilla\firefox\profiles\2bjdhawd.default\minidumps [5 files]

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Fri 09/20/2013 at  3:14:09.03

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Please run the AdwCleaner now and post back that log.  Unless there is something you know for sure is a false positive then tell AdwCleaner to go ahead and Clean it.

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here's the AdwCleaner report:

 

# AdwCleaner v3.004 - Report created 20/09/2013 at 03:29:48

# Updated 15/09/2013 by Xplode

# Operating System : Microsoft Windows XP Service Pack 2 (32 bits)

# Username : Owner - OWNER-FE67592C8

# Running from : C:\Documents and Settings\Owner\My Documents\Downloads\AdwCleaner.exe

# Option : Clean

***** [ Services ] *****

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\Documents and Settings\Owner\Local Settings\Application Data\Bundled software uninstaller

Folder Deleted : C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\2bjdhawd.default\jetpack

***** [ Shortcuts ] *****

 

***** [ Registry ] *****

 

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKLM\Software\eRightSoft\OpenCandy

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\bi_uninstaller

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{79A765E1-C399-405B-85AF-466F52E918B0}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\bi_uninstaller

***** [ Browsers ] *****

-\\ Internet Explorer v6.0.2900.2180

 

-\\ Mozilla Firefox v24.0 (en-US)

 

[ File : C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\2bjdhawd.default\prefs.js ]

 

-\\ Google Chrome v

[ File : C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]

 

*************************

 

AdwCleaner[R0].txt - [1987 octets] - [20/09/2013 03:23:50]

AdwCleaner[s0].txt - [1932 octets] - [20/09/2013 03:29:48]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [1992 octets] ##########

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No, please do not download, or install any software unless requested until we're done here.

 

Please visit each of the following sites and lets reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Restore Firefox Default Settings Without Uninstalling It

Chrome
Chrome - Reset browser settings

Opera
How to Perform a (really) clean Reinstall of Opera

 

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okay sorry for the delay i needed some sleep, some of the steps in starting firefox in safe mode don't seem to work, or well, the desired result in comparison to what is said in the step differs...

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maybe i should just restart it? also i noticed that when i opened IE to restore defaults, Google was now the start page instead of msm.com or whichever... and i didn't get an error message like before... perhaps one of the previous scans/fixes fixed -that- issue.

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*restart = re-install. still waking up.

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okay while i was waiting i opened IE again and it sent me to the microsoft page telling me to upgrade to IE 8... which i suppose is a marked improvement, i'll wait for a response before i proceed though, just looking about.

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and google chrome, though i've only used it briefly has been successfully reset. and i don't have opera.

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No problem.   You don't need to install IE8 at this time.   The Firefox reset is actually in a new location off of the Help menu and is now named Troubleshoot information and there it has a reset firefox entry.

 

Please try to download and run the ESET scanner now from one of the browsers.

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okay firefox reset successfully, eset is scanning now... seems to be taking awhile, watching the scan it seems to be quite thorough.

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Topic has been reopened, any further evidence of piracy will result in the topic being closed and no further assistance being offered.

 

Please visit this webpage and read the ComboFix User's Guide:

  • Once you've read the article and are ready to use the program you can download it directly from the link below.
  • Important! - Please make sure you save combofix to your desktop and do not run it from your browser
  • Direct download link for: ComboFix.exe
  • Please make sure you disable your security applications before running ComboFix.
  • Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
  • Please attach that log file to your next reply.
  • If needed the file can be located here:  C:\combofix.txt
  • NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.


 

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