PC is slow and acts strange

[lightkeepsmebright]

CPU runs at 100% a lot of the time, ram a scan with Malwarebytes and it found this: PUP.Optional.ATDheNetTVAp.A  

Posted scans

Result.txt

FSS.txt

Addition.txt

FRST.txt

Extras.Txt

OTL.Txt

aswMBR.txt

[MrCharlie]

Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, Adobe host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[lightkeepsmebright]

Your Roguekiller has a Eula popup window and when I click the Accept button nothing happens???

[lightkeepsmebright]

Tried running RogueKiller again and it automatically starts scanning  until the Roguekiller License popup window appears than if I Accept the License by slecting Accept nothing happens and the window does not disappear???

[lightkeepsmebright]

Sorry but RogueKiller hangs when the License Terms window appears and then I have to kill it as it's hung so I can't use this software for whatever reason on this computer. Can't you use the logs that I posted to determine if there are any issues?

[MrCharlie]

OK, please run MBAR:

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.

MrC

[lightkeepsmebright]

In regards to the files that I attached in my first post, can anyone download these? If so, does that compromise my computer in any way as a hacker could be lurkers on here??? If that is the case can they be deleted here?

How long does the Rootkit scan take?

[MrCharlie]

In regards to the files that I attached in my first post, can anyone download these? 

 

Yes they can

 

 

If so, does that compromise my computer in any way as a hacker could be lurkers on here??? 

 

No, there's no personal info in them

 

If that is the case can they be deleted here?

 

You would have to ask a moderator or administration to delete or edit your post

 

How long does the Rootkit scan take?

 

about 15 minutes

 

MrC

[lightkeepsmebright]

Scan finished and it was clean so are there logs created if it was a clean scan?

[MrCharlie]

Scan finished and it was clean so are there logs created if it was a clean scan?

They should be in the MBAR folder.

MrC

[lightkeepsmebright]

Found the rootkit scan result files

system-log.txt

mbar-log-2013-09-18 (20-45-13).txt

[MrCharlie]

OK...clean, Next:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[lightkeepsmebright]

Hi sorry for the delay as I had to leave for a bit so here is the combo log

log.txt

[MrCharlie]

Logs looks OK

Looks like you have all of these running......are they all necessary?
AVG
Advanced SystemCare 5
SUPERAntiSpyware
IObit Malware Fighter

----------------------------------------

Make sure your hard drive is running in the correct DMA mode:

http://forums.malwarebytes.org/index.php?showtopic=117614

---------------------------------------

Then........

Lets clean out any adware : (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

[lightkeepsmebright]

Good day, PC seems faster as the MBytes scan was faster than the last time that I ran it.

Which malware programs do you think I should get rid of?

Also,  when I first boot up the PC one of the svchost processes hogs up the CPU at 100% for about 12 minutes or so, I think that it is a Microsoft update process but I would like to disable it as it renders the PC useless for the first 12 minutes or so and is a PIA

 

mbam-log-2013-09-19 (13-25-02).txt

AdwCleanerS0.txt

[MrCharlie]

Control panel > Automatic Updates > disable them

MrC

[lightkeepsmebright]

So what do I do now? Should combofix be uninstalled now? Is my PC clean???

 

Thanks

[MrCharlie]

I don't see any problems with the PC.

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[lightkeepsmebright]

Results of screen317's Security Check version 0.99.73  

 Windows XP Service Pack 3 x86   

 Internet Explorer 8  

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

AVG Anti-Virus Free Edition 2012   

 Antivirus up to date!  

`````````Anti-malware/Other Utilities Check:````````` 

 SUPERAntiSpyware     

 Malwarebytes Anti-Malware version 1.75.0.1300  

 CCleaner     

 Wise Registry Cleaner 7.25  

 Adobe Flash Player 11.8.800.168  

 Adobe Reader XI  

````````Process Check: objlist.exe by Laurent````````  

 AVG avgwdsvc.exe 

 AVG avgtray.exe 

 AVG avgrsx.exe 

 AVG avgemc.exe 

 IObit IObit Malware Fighter IMFsrv.exe  

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C:: 2% 

````````````````````End of Log`````````````````````` 

[MrCharlie]

Looks OK.....

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

If you used FRST:

Download the fixlist.txt to the same folder as FRST.

Run FRST and click Fix only once and wait

That will delete the quarantine folder created by FRST.

-----------------------------

Please download OTC to your desktop.

http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")

Click on the CleanUp! button and follow the prompts.

(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)

You will be asked to reboot the machine to finish the Cleanup process, choose Yes.

After the reboot all the tools we used should be gone.

Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[LDTate]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.