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Unable to automate MBAM update on Window 7


mariehelene
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Hi

I have MBAM 1.75.0.1300 (paid version) on Windows 7 32 bits.

MBAM seem to work perfectly, but everyday I get an error message stating that MBAM base is obsolete, and I have to manually update it. 

Is that a way I can automate the update, (giving windows 7 permission and so), so I don't have to manually update that every day. Just let it update in the background.  

I try many setting, even windows "program compatibily, execute as an adminstrator" and so, but nothing seems to work. 

 

Thank you for yout time! 

:-)

Marie. 

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Hello and :welcome:

Malwarebytes needs to be installed and configured using and Admin account, if you configured it using a limited account that could explain what is going on. That being said, lets get some logs so they can be reviewed to see if we can get to the bottom of it.

Please run the tools below and ATTACH (do not copy and paste) the logs so someone can better assist you.

Please post an mbam-check log:

Create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please attach the CheckResults.txt file which should now be located on your desktop to your next reply
Next:

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt

    You can ignore the note about zipping the Attach.txt file in most cases.

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  • Root Admin

Well the logs did not provide enough information but based on the amount and type of software you have installed its almost certain that you have at least some amount of possibly unwanted adware on the system and could have other issues.  We'll need to take a deeper look at what's going on.

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thanks

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Thank you for your time and cares.

The problem i do have, i am sure is a problem of setting of Antimalware.

The point it that Antimalware ask permission to do its update (which all my other software do smoothly).

 

I tried to give permission ( program compatibility, administrator permission) to your software, but someone from antimalware told me to undo that. 

 

I doubt that adware would do this annoyance, without doing any other trouble, especially that Antimalware (or any other anti-adware utility i tried) had ever found a thing.... 

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