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Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, Adobe host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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Please read the following information first.

 

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

I would change all my passwords and keep a close eye on all your sensitive accounts.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

 

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\Users\DeBBieM\AppData\Local\{7ffe21fd-61db-08ef-9096-294f0462541a}\n. [x]) -> FOUND

[HJ INPROC][sUSP PATH] HKCR\[...]\InprocServer32 : (C:\Users\DeBBieM\AppData\Local\Temp\shrsqpe\sxquidd\wow64.dll [x]) -> FOUND

Now click Delete on the right hand column under Options

-------------

Next click on the Files tab and put a check next to these and uncheck the rest. (if found)

 

[ZeroAccess][File] @ : C:\Users\DeBBieM\AppData\Local\{7ffe21fd-61db-08ef-9096-294f0462541a}\@ [-] --> FOUND

[ZeroAccess][Folder] U : C:\Users\DeBBieM\AppData\Local\{7ffe21fd-61db-08ef-9096-294f0462541a}\U [-] --> FOUND

[ZeroAccess][Folder] L : C:\Users\DeBBieM\AppData\Local\{7ffe21fd-61db-08ef-9096-294f0462541a}\L [-] --> FOUND

Now click Delete on the right hand column under Options

-------------

Then..........

Download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
To attach a log if needed:

Bottom right corner of this page.

reply1.jpg

New window that comes up.

replyer1.jpg

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.

MrC

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I'm still being re-directed. :(

 

Did I say we were done???? Relax.....

Next:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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That looks OK, what browser is being redirected??

Please do this:

Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

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I am using Google Chrome, but my girlfriend uses IE and she says she is being redirected with that browser also.

 

I think everything is working fine now. I will report back if not. Thank you very much.

 

# AdwCleaner v3.004 - Report created 18/09/2013 at 19:49:25
# Updated 15/09/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : DeBBieM - DEBBIEM-PC
# Running from : C:\Users\DeBBieM\Downloads\AdwCleaner (1).exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16686
 
 
-\\ Google Chrome v29.0.1547.66
 
[ File : C:\Users\DeBBieM\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [976 octets] - [18/09/2013 19:45:43]
AdwCleaner[s0].txt - [904 octets] - [18/09/2013 19:49:25]
 
########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [963 octets] ##########
 

mbam-log-2013-09-18 (19-59-49).txt

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OK...run this scan and lets take a look:

Please download Farbar Recovery Scan Tool and save it to a folder. (use correct version for your system)

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
MrC
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Yes, this laptop is running on a home network.

Are any of the other computers on the network having any problems?

Can you hook up the laptop on another system to eliminate the router being hijacked?

----------------------

 

Use your CCleaner to clean out all the temp files.

 

Then:

 

For Chrome do this:

First make sure you have the latest version of Chrome:

Open up Chrome > Click on the 3 bars in the upper right hand corner

Click on About Google Chrome

If there's an update available it will automatically update

Next:

Go to Tools > Clear Browser Data

Put a check next to all of these:

  • Clear browsing history
  • Clear download history
  • Delete cookies and other site and plug-in data
  • Empty the cache

Click "Clear Browsing Data"

-------------------------------

Next:

Click the Chrome menu on the browser toolbar.

Select Settings.

In the "Search" section, click Manage search engines.

Check if (Default) is displayed next to your preferred search engine. If not, mouse over it and click Make default.

Mouse over any other suspicious search engine entries that are not familiar and click X to remove them.

-------------------------------------

Click the Chrome menu .

Select Settings.

In the "On startup" section, select Open a specific page or set of pages.

Click Set pages. (in blue to the right)

Remove any unfamiliar pages.

-----------------------

Click the Chrome menu .

Select Settings.

In the "Appearance" section, if the "Show Home button" checkbox is selected, see if the page listed below is the home page you’d like to use.

If the page isn't the home page you'd like to use, click Change and select your preferred page.

-------------------------

Carefully check for any odd extensions or plugins: (it's a good idea to disable them all and see if you're still redirected and then add each one back until you find the culprit)

Type the following into the address box and hit Enter:

chrome:plugins

Do the same for:

chrome:extensions

 

---------------------------------------------

 

If nothing is found and no improvement.........run this scan:

 

Please run a free online scan with the ESET Online Scanner (it may take a while to run)
Note: You will need to use Internet Explorer for this scan.
First please Disable any Antivirus you have active, as shown in This Topic
 
Note: Don't forget to re-enable it after the scan.
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the ActiveX control to install
Click Start
Make sure that the options Remove found threats and the option Scan unwanted applications is checked
Click Advanced settings and select the following:
  •  
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
 
Click Start
Wait for the scan to finish
Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
Copy and paste that log as a reply to this topic
 
Let me know....MrC
 
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