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Malwarebytes freezes trying to remove threats


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I tried running Malwarebytes earlier today and it found 67 infections.  I tried to remove all and it froze mid way through.  I ran it again and it came up with 14 and froze again.  I tried restarting my computer and my computer would not start up, I got to the welcome screen and then it went blank with moving cursor. Started up in safe mode, repaired my computer to an earlier time in the day and got it working again.  Tonight I tried to run malwarebytes again and it said I needed to update the database, I did that again and ran malwarebytes again.  It found 21 threats I tried to remove them all again and it froze before it even started removing.  I have come to this forum hoping someone can help.  I will attach the dds.txt and attach.txt to this.  I am on an HP dv7 running Vista 64.  I use microsoft securtiy essentials and have run ccleaner.  Any suggestions would be greatly appreciated I've never had any trouble using malwarebytes in the past.  The past few weeks, 'project free TV' has been watched on this laptop and I believe the files were PUP files that are trying to be removed.

 

 

dds.txt

attach.txt

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  • Staff

Hello Kesha272003

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo

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Hi Gringo thanks for the response.  I downloaded and ran both programs.  My system seems to be running a bit slow, seems to be taking a few seconds longer than normal to do anything, whether that be open internet, opening mail.  Otherwise I didn't really notice any problems previously until I tried to remove the threats malware found, then problems started.  Here are the text files:

 

# AdwCleaner v3.004 - Report created 15/09/2013 at 12:58:14
# Updated 15/09/2013 by Xplode
# Operating System : Windows Vista Home Premium Service Pack 2 (64 bits)
# Username : JoAnn - SJERVEN-LAPTOP
# Running from : C:\Users\JoAnn\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
[!] Folder Deleted : C:\ProgramData\Ask
[!] Folder Deleted : C:\ProgramData\Babylon
[!] Folder Deleted : C:\ProgramData\BitGuard
[!] Folder Deleted : C:\ProgramData\ParetoLogic
[!] Folder Deleted : C:\Program Files (x86)\Conduit
[!] Folder Deleted : C:\Program Files (x86)\delta
[!] Folder Deleted : C:\Program Files (x86)\RadioRage_4j
[!] Folder Deleted : C:\Program Files (x86)\Savings Sidekick
[!] Folder Deleted : C:\Users\JoAnn\AppData\Local\Babylon
[!] Folder Deleted : C:\Users\JoAnn\AppData\Local\blekkotb
[!] Folder Deleted : C:\Users\JoAnn\AppData\Local\Conduit
[!] Folder Deleted : C:\Users\JoAnn\AppData\Local\cre
[!] Folder Deleted : C:\Users\JoAnn\AppData\Local\RadioRage_4j
[!] Folder Deleted : C:\Users\JoAnn\AppData\LocalLow\BabylonToolbar
[!] Folder Deleted : C:\Users\JoAnn\AppData\LocalLow\Conduit
[!] Folder Deleted : C:\Users\JoAnn\AppData\LocalLow\PriceGong
[!] Folder Deleted : C:\Users\JoAnn\AppData\LocalLow\RadioRage_4j
[!] Folder Deleted : C:\Users\JoAnn\AppData\Roaming\DriverCure
[!] Folder Deleted : C:\Users\JoAnn\AppData\Roaming\OpenCandy
[!] Folder Deleted : C:\Users\JoAnn\AppData\Roaming\ParetoLogic
[!] Folder Deleted : C:\Users\JoAnn\AppData\Roaming\pdfforge
[!] Folder Deleted : C:\Users\JoAnn\Documents\optimizer pro
[!] Folder Deleted : C:\Users\JoAnn\AppData\Roaming\Mozilla\Firefox\Profiles\14vmkobh.default\CT3298573
[!] Folder Deleted : C:\Users\JoAnn\AppData\Roaming\Mozilla\Firefox\Profiles\14vmkobh.default\Extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
[!] Folder Deleted : C:\Users\JoAnn\AppData\Roaming\Mozilla\Firefox\Profiles\14vmkobh.default\Extensions\4jffxtbr@RadioRage_4j.com
[!] Folder Deleted : C:\Users\JoAnn\AppData\Roaming\Mozilla\Firefox\Profiles\14vmkobh.default\Extensions\ffxtlbr@babylon.com
[!] Folder Deleted : C:\Users\JoAnn\AppData\Roaming\Mozilla\Firefox\Profiles\14vmkobh.default\Extensions\ffxtlbr@delta.com
[!] Folder Deleted : C:\Users\JoAnn\AppData\Roaming\Mozilla\Firefox\Profiles\14vmkobh.default\Extensions\{eef3855c-fc2d-41e6-8d91-d368f51b3055}
File Deleted : C:\END
File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
File Deleted : C:\Users\JoAnn\AppData\Roaming\Mozilla\Firefox\Profiles\14vmkobh.default\bProtector_extensions.rdf
File Deleted : C:\Users\JoAnn\AppData\Roaming\Mozilla\Firefox\Profiles\14vmkobh.default\bprotector_extensions.sqlite
File Deleted : C:\Program Files (x86)\Mozilla Firefox\searchplugins\Babylon.xml
File Deleted : C:\Users\JoAnn\AppData\Roaming\Mozilla\Firefox\Profiles\14vmkobh.default\searchplugins\Conduit.xml
File Deleted : C:\Users\JoAnn\AppData\Roaming\Mozilla\Firefox\Profiles\14vmkobh.default\user.js
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [4jffxtbr@RadioRage_4j.com]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\RadioRage_4j.SkinLauncher
Key Deleted : HKLM\SOFTWARE\Classes\RadioRage_4j.SkinLauncher.1
Key Deleted : HKLM\SOFTWARE\Classes\RadioRage_4j.SkinLauncherSettings
Key Deleted : HKLM\SOFTWARE\Classes\RadioRage_4j.SkinLauncherSettings.1
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@RadioRage_4j.com/Plugin
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3196716
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3244149
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3298573
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{13119113-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{33119133-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{76C45B18-A29E-43EA-AAF8-AF55C2E1AE17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{96EF404C-24C7-43D0-9096-4CCC8BB7CCAC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97720195-206A-42AE-8E65-260B9BA5589F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97D69524-BB57-4185-9C7F-5F05593B771A}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{986F7A5A-9676-47E1-8642-F41F8C3FCF82}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B18788A4-92BD-440E-A4D1-380C36531119}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A25AA6E2-1CDE-4D0F-A5D4-4898D7FB3C86}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A5C9CB1C-1C0A-45A2-81CC-1DD342D0A478}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{03119103-0854-469D-807A-171568457991}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{1ED65BE2-AE84-46CB-8EA6-1C2B86ADF768}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{5E5E0B49-1A81-4ACC-BD6B-FF5F4EFEF01A}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B872D222-3F52-4CD9-A4BE-9D69EE4F293D}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{26C9E18C-3717-4BE1-A225-04E4471F5B6E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2EECD738-5844-4A99-B4B6-146BF802613B}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{32099AAC-C132-4136-9E9A-4E364A424E17}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6A87B991-A31F-4130-AE72-6D0C294BF082}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{78BA36C9-6036-482B-B48D-ECCA6F964B84}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9638B7D6-11F5-4406-B387-327642A11FFB}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{98889811-442D-49DD-99D7-DC866BE87DBC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{B922D405-6D13-4A2B-AE89-08A030DA4402}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E908B145-C847-4E85-B315-07E2E70DECF8}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{26C9E18C-3717-4BE1-A225-04E4471F5B6E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{2EECD738-5844-4A99-B4B6-146BF802613B}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{32099AAC-C132-4136-9E9A-4E364A424E17}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{6A87B991-A31F-4130-AE72-6D0C294BF082}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{78BA36C9-6036-482B-B48D-ECCA6F964B84}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{98889811-442D-49DD-99D7-DC866BE87DBC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{B922D405-6D13-4A2B-AE89-08A030DA4402}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{E908B145-C847-4E85-B315-07E2E70DECF8}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{9638B7D6-11F5-4406-B387-327642A11FFB}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F706E19B-6C14-4272-BA98-2F16636A898D}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{44DB423D-A0DB-4664-9477-CCDCEB7CD666}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5C9CB1C-1C0A-45A2-81CC-1DD342D0A478}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A661D4DC-4BD8-48FC-964B-A24AB8157DE6}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B5731AB1-8566-4441-AEFB-9AFB2EEA63D9}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{110A9EA2-8810-4C04-B916-CFD4E9427FEC}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{70D46D94-BF1E-45ED-B567-48701376298E}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{110A9EA2-8810-4C04-B916-CFD4E9427FEC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{78BA36C9-6036-482B-B48D-ECCA6F964B84}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{32099AAC-C132-4136-9E9A-4E364A424E17}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{78BA36C9-6036-482B-B48D-ECCA6F964B84}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F}]
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{32099AAC-C132-4136-9E9A-4E364A424E17}]
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\OCS
Key Deleted : HKCU\Software\ParetoLogic
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKCU\Software\StartSearch
Key Deleted : HKCU\Software\wscontb
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
Key Deleted : HKCU\Software\AppDataLow\Software\Mp3Tube
Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong
Key Deleted : HKCU\Software\AppDataLow\Software\RadioRage_4j
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKLM\Software\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\Freeze.com
Key Deleted : HKLM\Software\ParetoLogic
Key Deleted : HKLM\Software\RadioRage_4j
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{CD95D125-2992-4858-B3EF-5F6FB52FBAD6}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{D0C73318-7B4A-4D16-A0C4-3B83F075EA88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Homepage Protection Service
Key Deleted : [x64] HKLM\SOFTWARE\Mp3Tube
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v8.0.6001.19412
 
 
-\\ Mozilla Firefox v
 
[ File : C:\Users\JoAnn\AppData\Roaming\Mozilla\Firefox\Profiles\14vmkobh.default\prefs.js ]
 
Line Deleted : user_pref("CT3298573.FF19Solved", "true");
Line Deleted : user_pref("CT3298573.UserID", "UN12380165192830412");
Line Deleted : user_pref("CT3298573.browser.search.defaultthis.engineName", "true");
Line Deleted : user_pref("CT3298573.fullUserID", "UN12380165192830412.IN.20130620165813");
Line Deleted : user_pref("CT3298573.installDate", "20/06/2013 16:58:13");
Line Deleted : user_pref("CT3298573.installSessionId", "{D89C0157-9C9E-4030-9925-FAC64F83EF30}");
Line Deleted : user_pref("CT3298573.installSp", "TRUE");
Line Deleted : user_pref("CT3298573.installerVersion", "1.4.3.0");
Line Deleted : user_pref("CT3298573.keyword", "true");
Line Deleted : user_pref("CT3298573.originalSearchEngine", "Blekko");
Line Deleted : user_pref("CT3298573.searchRevert", "false");
Line Deleted : user_pref("CT3298573.searchUserMode", "2");
Line Deleted : user_pref("CT3298573.smartbar.homepage", "true");
Line Deleted : user_pref("CT3298573.versionFromInstaller", "10.16.2.9");
Line Deleted : user_pref("browser.babylon.HPOnNewTab", "search.babylon.com");
Line Deleted : user_pref("browser.search.defaultthis.engineName", "MixiDJ V37 Customized Web Search");
Line Deleted : user_pref("browser.search.selectedEngine", "MixiDJ V37 Customized Web Search");
Line Deleted : user_pref("extensions.BabylonToolbar.admin", false);
Line Deleted : user_pref("extensions.BabylonToolbar.aflt", "babsst");
Line Deleted : user_pref("extensions.BabylonToolbar.babExt", "");
Line Deleted : user_pref("extensions.BabylonToolbar.babTrack", "affID=111304");
Line Deleted : user_pref("extensions.BabylonToolbar.bbDpng", 7);
Line Deleted : user_pref("extensions.BabylonToolbar.dfltLng", "en");
Line Deleted : user_pref("extensions.BabylonToolbar.dfltSrch", true);
Line Deleted : user_pref("extensions.BabylonToolbar.hmpg", true);
Line Deleted : user_pref("extensions.BabylonToolbar.id", "5cdaa5c700000000000000215db27e46");
Line Deleted : user_pref("extensions.BabylonToolbar.instlDay", "15423");
Line Deleted : user_pref("extensions.BabylonToolbar.instlRef", "sst");
Line Deleted : user_pref("extensions.BabylonToolbar.lastDP", 7);
Line Deleted : user_pref("extensions.BabylonToolbar.lastVrsnTs", "1.5.3.1710:17:12");
Line Deleted : user_pref("extensions.BabylonToolbar.mntrFFxVrsn", "3.6");
Line Deleted : user_pref("extensions.BabylonToolbar.newTab", true);
Line Deleted : user_pref("extensions.BabylonToolbar.noFFXTlbr", false);
Line Deleted : user_pref("extensions.BabylonToolbar.prdct", "BabylonToolbar");
Line Deleted : user_pref("extensions.BabylonToolbar.propectorlck", 82921099);
Line Deleted : user_pref("extensions.BabylonToolbar.prtnrId", "babylon");
Line Deleted : user_pref("extensions.BabylonToolbar.ptch_0717", true);
Line Deleted : user_pref("extensions.BabylonToolbar.smplGrp", "none");
Line Deleted : user_pref("extensions.BabylonToolbar.srcExt", "ss");
Line Deleted : user_pref("extensions.BabylonToolbar.tlbrId", "base");
Line Deleted : user_pref("extensions.BabylonToolbar.vrsn", "1.5.3.17");
Line Deleted : user_pref("extensions.BabylonToolbar.vrsnTs", "1.5.3.1710:17:12");
Line Deleted : user_pref("extensions.BabylonToolbar.vrsni", "1.5.3.17");
Line Deleted : user_pref("extensions.BabylonToolbar_i.aflt", "babsst");
Line Deleted : user_pref("extensions.BabylonToolbar_i.babExt", "");
Line Deleted : user_pref("extensions.BabylonToolbar_i.babTrack", "affID=111304");
Line Deleted : user_pref("extensions.BabylonToolbar_i.hardId", "5cdaa5c700000000000000215db27e46");
Line Deleted : user_pref("extensions.BabylonToolbar_i.id", "5cdaa5c700000000000000215db27e46");
Line Deleted : user_pref("extensions.BabylonToolbar_i.instlDay", "15423");
Line Deleted : user_pref("extensions.BabylonToolbar_i.instlRef", "sst");
Line Deleted : user_pref("extensions.BabylonToolbar_i.newTab", false);
Line Deleted : user_pref("extensions.BabylonToolbar_i.prdct", "BabylonToolbar");
Line Deleted : user_pref("extensions.BabylonToolbar_i.prtnrId", "babylon");
Line Deleted : user_pref("extensions.BabylonToolbar_i.smplGrp", "none");
Line Deleted : user_pref("extensions.BabylonToolbar_i.srcExt", "ss");
Line Deleted : user_pref("extensions.BabylonToolbar_i.tlbrId", "base");
Line Deleted : user_pref("extensions.BabylonToolbar_i.vrsn", "1.5.3.17");
Line Deleted : user_pref("extensions.BabylonToolbar_i.vrsnTs", "1.5.3.1710:17:12");
Line Deleted : user_pref("extensions.BabylonToolbar_i.vrsni", "1.5.3.17");
Line Deleted : user_pref("extensions.toolbar.mindspark._4jMembers_.initialized", true);
Line Deleted : user_pref("extensions.toolbar.mindspark._4jMembers_.installation.contextKey", "");
Line Deleted : user_pref("extensions.toolbar.mindspark._4jMembers_.installation.installDate", "2012080710");
Line Deleted : user_pref("extensions.toolbar.mindspark._4jMembers_.installation.partnerId", "ZXxdm020YYca");
Line Deleted : user_pref("extensions.toolbar.mindspark._4jMembers_.installation.partnerSubId", "CLuVivXuqLECFQI1hwodtQoAcg");
Line Deleted : user_pref("extensions.toolbar.mindspark._4jMembers_.installation.success", true);
Line Deleted : user_pref("extensions.toolbar.mindspark._4jMembers_.installation.toolbarId", "92CF2A54-0ADA-49DA-9731-1198A0666469");
Line Deleted : user_pref("extensions.toolbar.mindspark._4jMembers_.lastActivePing", "1344361097779");
Line Deleted : user_pref("extensions.toolbar.mindspark._4jMembers_.options.defaultSearch", false);
Line Deleted : user_pref("extensions.toolbar.mindspark._4jMembers_.options.homePageEnabled", false);
Line Deleted : user_pref("extensions.toolbar.mindspark._4jMembers_.options.keywordEnabled", false);
Line Deleted : user_pref("extensions.toolbar.mindspark._4jMembers_.options.tabEnabled", false);
Line Deleted : user_pref("extensions.toolbar.mindspark._4jMembers_.weather.location", "V5K+V");
Line Deleted : user_pref("extensions.toolbar.mindspark.lastInstalled", "radiorage@mindspark.com");
Line Deleted : user_pref("smartbar.addressBarOwnerCTID", "CT3298573");
Line Deleted : user_pref("smartbar.defaultSearchOwnerCTID", "CT3298573");
Line Deleted : user_pref("smartbar.homePageOwnerCTID", "CT3298573");
 
-\\ Google Chrome v29.0.1547.66
 
[ File : C:\Users\JoAnn\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted : homepage
Deleted : icon_url
Deleted : search_url
Deleted : keyword
Deleted : urls_to_restore_on_startup
 
*************************
 
AdwCleaner[R0].txt - [21762 octets] - [15/09/2013 12:56:45]
AdwCleaner[s0].txt - [21581 octets] - [15/09/2013 12:58:14]
 
########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [21642 octets] ##########
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.1 (09.15.2013:1)
OS: Windows Vista Home Premium x64
Ran by JoAnn on 15/09/2013 at 13:12:10.59
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\protector_dll.protectorbho
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\protector_dll.protectorbho.1
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\anchorfree
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\dt soft\daemon tools toolbar
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\speedypc software
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\speedypc software
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110011501160}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110011501160}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011501160}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011501160}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{BBD77BD0-3B27-494D-A270-07B0E01FD382}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A7A9D7E7-E0C0-4202-9F13-6A06BD073CDA}
 
 
 
~~~ Files
 
Successfully deleted: [File] C:\Windows\Tasks\toparcadehits.job
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\ProgramData\big fish games"
Successfully deleted: [Folder] "C:\ProgramData\speedypc software"
Successfully deleted: [Folder] "C:\Users\JoAnn\AppData\Roaming\speedypc software"
Successfully deleted: [Folder] "C:\Users\JoAnn\appdata\local\toparcadehits"
Successfully deleted: [Folder] "C:\Program Files (x86)\pc mightymax 2010"
Successfully deleted: [Folder] "C:\Users\JoAnn\AppData\Roaming\microsoft\windows\start menu\programs\toparcadehits"
 
 
 
~~~ Chrome
 
Successfully deleted: [Folder] C:\Users\JoAnn\appdata\local\Google\Chrome\User Data\Default\Extensions\gpdgdlcjhlbaphcjmagicjhhgfnkiihp
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 15/09/2013 at 13:29:43.17
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Thanks, K
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  • Staff

Hello Kesha272003

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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Hi Gringo,  Just an update, I got home from work tonight to work on these next steps and my system was unusually slow.  I haven't done anything to it since the last post update.  So I restarted it just to see if it was 'stuck' or my internet wasn't working properly.  After answering a few emails I opened an open office document, tried to print it ... it closed suddenly, I tried to recover it, that didn't work and then the BSOD.  I shut down the computer, have just started it back up a couple hours later.  I will try combofix tomorrow after work.  Haven't had the BSOD since last year ... might that be because of the sfw I downloaded yesterday?  Thanks K

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Yes still here, sorry long days.  I ran combofix this morning and here is the log.  The computer itself hasn't had another BSOD in the last couple of days which is good.  It seems to be running normal.  All these programs I'm running, are they to remove the files that malwarebytes was unable to?

 

Combofix log:

ComboFix 13-09-19.01 - JoAnn 19/09/2013   6:43.1.2 - x64
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.2.1033.18.4062.1729 [GMT -7:00]
Running from: c:\users\JoAnn\Downloads\ComboFix.exe
AV: Microsoft Security Essentials *Disabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Microsoft Security Essentials *Disabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\DragToDiscUserNameE.txt
c:\programdata\NVIDIA
c:\programdata\NVIDIA\NvApps.xml
c:\programdata\NVIDIA\NvStarted
.
.
(((((((((((((((((((((((((   Files Created from 2013-08-19 to 2013-09-19  )))))))))))))))))))))))))))))))
.
.
2013-09-19 11:43 . 2013-09-05 05:32 9694160 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{2E52674B-1F4A-4BFF-820E-578294751642}\mpengine.dll
2013-09-18 03:17 . 2013-09-05 05:32 9694160 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-09-15 20:11 . 2013-09-15 20:11 -------- d-----w- c:\windows\ERUNT
2013-09-15 19:56 . 2013-09-15 19:58 -------- d-----w- C:\AdwCleaner
2013-09-14 18:35 . 2013-09-14 21:29 -------- d-----w- c:\program files (x86)\Lyrics-Show
2013-09-14 17:43 . 2013-09-14 17:43 159744 ----a-w- c:\program files (x86)\Internet Explorer\Plugins\npqtplugin5.dll
2013-09-14 17:43 . 2013-09-14 17:43 159744 ----a-w- c:\program files (x86)\Internet Explorer\Plugins\npqtplugin4.dll
2013-09-14 17:43 . 2013-09-14 17:43 159744 ----a-w- c:\program files (x86)\Internet Explorer\Plugins\npqtplugin3.dll
2013-09-14 17:43 . 2013-09-14 17:43 159744 ----a-w- c:\program files (x86)\Internet Explorer\Plugins\npqtplugin2.dll
2013-09-14 17:43 . 2013-09-14 17:43 159744 ----a-w- c:\program files (x86)\Internet Explorer\Plugins\npqtplugin.dll
2013-09-14 17:37 . 2013-09-14 17:37 -------- d-----w- c:\program files (x86)\AirPort
2013-09-07 17:32 . 2013-09-07 17:32 -------- d-----w- c:\users\JoAnn\AppData\Roaming\Video Media Download
2013-09-07 17:32 . 2013-09-15 05:45 -------- d-----w- c:\users\JoAnn\AppData\Roaming\522b49061b0ba0be3900a565
2013-09-06 14:46 . 2013-09-06 14:42 965008 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{E3EB8B99-971A-40FA-A6D0-50F7BCA930EF}\gapaengine.dll
2013-09-03 13:53 . 2013-09-03 13:53 187248 ----a-w- c:\program files (x86)\Internet Explorer\Plugins\nppdf32.dll
2013-08-26 03:36 . 2013-08-26 04:22 -------- d-----w- c:\users\JoAnn\2013-08-25 july-august 2013
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-09-13 22:12 . 2012-04-07 15:58 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-09-13 22:12 . 2011-06-14 22:25 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-08-22 14:43 . 2012-06-12 14:14 941720 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
2013-07-24 15:43 . 2013-07-24 15:43 31232 ----a-w- c:\windows\system32\drivers\tap0901.sys
2013-07-02 13:37 . 2013-07-02 13:37 96168 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-07-02 13:37 . 2012-08-07 03:05 867240 ----a-w- c:\windows\SysWow64\npdeployJava1.dll
2013-07-02 13:37 . 2010-05-10 03:00 789416 ----a-w- c:\windows\SysWow64\deployJava1.dll
2009-05-09 14:37 . 2009-05-09 14:37 7660230 ----a-w- c:\program files (x86)\OL91firstclass.exe
.
.
------- Sigcheck -------
Note: Unsigned files aren't necessarily malware.
.
[7] 2006-11-02 . 21322B1A2AD337C579F4A65EA0D25193 . 14848 . . [6.0.6000.16386] .. c:\windows\winsxs\amd64_microsoft-windows-cngaudit-dll_31bf3856ad364e35_6.0.6000.16386_none_424bc4aceb06de1c\cngaudit.dll
.
c:\windows\system32\cngaudit.dll ... is missing !!
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 138240]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Nikon Transfer Monitor"="c:\program files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe" [2008-12-17 479232]
"AdobeCS4ServiceManager"="c:\program files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" [2009-06-08 611712]
"AppleSyncNotifier"="c:\program files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2011-11-02 59240]
"Google Desktop Search"="c:\program files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" [2011-04-19 30192]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-01-28 59720]
"Google Updater"="c:\program files (x86)\Google\Google Updater\GoogleUpdater.exe" [2011-11-04 161336]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2012-12-12 152544]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
"AirPort Base Station Agent"="c:\program files (x86)\AirPort\APAgent.exe" [2009-11-11 771360]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2013-05-01 421888]
.
c:\users\JoAnn\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OpenOffice.org 3.3.lnk - c:\program files (x86)\OpenOffice.org 3\program\quickstart.exe [2010-12-13 1198592]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
"AppInit_DLLs"=c:\progra~2\Google\GOOGLE~4\GoogleDesktopNetwork3.dll
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt64.inf_58be29c0\AESTSr64.exe;c:\windows\SYSNATIVE\DriverStore\FileRepository\stwrt64.inf_58be29c0\AESTSr64.exe [x]
.
.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Svchost  - NetSvcs
Themes
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
2008-02-26 22:06 451872 ----a-w- c:\program files (x86)\Common Files\LightScribe\LSRunOnce.exe
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-09-04 19:27 1177552 ----a-w- c:\program files (x86)\Google\Chrome\Application\29.0.1547.66\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-09-19 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-07 22:12]
.
2013-09-18 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2009-03-28 19:04]
.
2013-09-19 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2009-03-28 19:04]
.
2013-06-19 c:\windows\Tasks\User_Feed_Synchronization-{D097D643-D9AF-413E-8008-551B36FC5D3E}.job
- c:\windows\system32\msfeedssync.exe [2013-04-10 08:51]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2008-09-13 15935520]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2008-09-13 82464]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-01-18 1220392]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2013-01-27 1281512]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2009-07-22 450048]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\system32\blank.htm
uInternet Settings,ProxyOverride = *.local
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
Trusted Zone: godaddy.com\help
Trusted Zone: websitetonight.com\app
TCP: DhcpNameServer = 10.0.1.1
.
- - - - ORPHANS REMOVED - - - -
.
URLSearchHooks-{ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - (no file)
URLSearchHooks-{81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - (no file)
Toolbar-Locked - (no file)
Wow6432Node-HKCU-Run-AdobeBridge - (no file)
SafeBoot-WudfPf
SafeBoot-WudfRd
WebBrowser-{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1} - (no file)
AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe
AddRemove-{C1C3E833-420E-4D78-9BA7-86AEBB272384} - c:\users\JoAnn\AppData\Local\TopArcadeHits\uninstaller.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_8_800_174_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_8_800_174_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_8_800_174_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_8_800_174_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_8_800_174.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_8_800_174.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_8_800_174.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_8_800_174.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{2E4BB6BE-A75F-4DC0-9500-68203655A2C4}]
@Denied: (A 2) (Everyone)
@SACL=
@="IFlashBroker"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{2E4BB6BE-A75F-4DC0-9500-68203655A2C4}\ProxyStubClsid]
@Denied: (A 2) (Everyone)
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}]
@Denied: (A 2) (Everyone)
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}\1.0]
@="Shockwave Flash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\TypeLib\{FAB3E735-69C7-453B-A446-B6823C6DF1C9}]
@Denied: (A 2) (Everyone)
@=""
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\TypeLib\{FAB3E735-69C7-453B-A446-B6823C6DF1C9}\1.0]
@="FlashBroker"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Classes]
"SymbolicLinkValue"=hex(6):5c,00,52,00,45,00,47,00,49,00,53,00,54,00,52,00,59,
   00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,4f,00,46,00,\
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
"MSCurrentCountry"=dword:000000b5
.
Completion time: 2013-09-19  06:57:59
ComboFix-quarantined-files.txt  2013-09-19 13:57
.
Pre-Run: 3,039,150,080 bytes free
Post-Run: 2,954,301,440 bytes free
.
- - End Of File - - E39F211BD2921D5B1CF7D5FB6A3E6EB5
85D751F0E41B8E520AEE8C07A8DA777B
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  • Staff

Hello Kesha272003

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::Folder::c:\program files (x86)\Lyrics-Show 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

CFScriptB-4.gif

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
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The computer still seems to be running normal.  Here is the log from the last script run:

 

ComboFix 13-09-19.01 - JoAnn 19/09/2013  16:20:30.2.2 - x64
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.2.1033.18.4062.1492 [GMT -7:00]
Running from: c:\users\JoAnn\Downloads\ComboFix.exe
Command switches used :: c:\users\JoAnn\Desktop\CFScript.txt
AV: Microsoft Security Essentials *Disabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Microsoft Security Essentials *Disabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((   Files Created from 2013-08-19 to 2013-09-19  )))))))))))))))))))))))))))))))
.
.
2013-09-19 23:30 . 2013-09-19 23:30 -------- d-----w- c:\windows\system32\config\systemprofile\AppData\Local\temp
2013-09-19 23:30 . 2013-09-19 23:30 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-09-19 13:37 . 2013-09-19 23:18 -------- d-----w- C:\32788R22FWJFW
2013-09-19 11:43 . 2013-09-05 05:32 9694160 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{2E52674B-1F4A-4BFF-820E-578294751642}\mpengine.dll
2013-09-18 03:17 . 2013-09-05 05:32 9694160 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-09-15 20:11 . 2013-09-15 20:11 -------- d-----w- c:\windows\ERUNT
2013-09-15 19:56 . 2013-09-15 19:58 -------- d-----w- C:\AdwCleaner
2013-09-14 18:35 . 2013-09-14 21:29 -------- d-----w- c:\program files (x86)\Lyrics-Show
2013-09-14 17:43 . 2013-09-14 17:43 159744 ----a-w- c:\program files (x86)\Internet Explorer\Plugins\npqtplugin5.dll
2013-09-14 17:43 . 2013-09-14 17:43 159744 ----a-w- c:\program files (x86)\Internet Explorer\Plugins\npqtplugin4.dll
2013-09-14 17:43 . 2013-09-14 17:43 159744 ----a-w- c:\program files (x86)\Internet Explorer\Plugins\npqtplugin3.dll
2013-09-14 17:43 . 2013-09-14 17:43 159744 ----a-w- c:\program files (x86)\Internet Explorer\Plugins\npqtplugin2.dll
2013-09-14 17:43 . 2013-09-14 17:43 159744 ----a-w- c:\program files (x86)\Internet Explorer\Plugins\npqtplugin.dll
2013-09-14 17:37 . 2013-09-14 17:37 -------- d-----w- c:\program files (x86)\AirPort
2013-09-07 17:32 . 2013-09-07 17:32 -------- d-----w- c:\users\JoAnn\AppData\Roaming\Video Media Download
2013-09-07 17:32 . 2013-09-15 05:45 -------- d-----w- c:\users\JoAnn\AppData\Roaming\522b49061b0ba0be3900a565
2013-09-06 14:46 . 2013-09-06 14:42 965008 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{E3EB8B99-971A-40FA-A6D0-50F7BCA930EF}\gapaengine.dll
2013-09-03 13:53 . 2013-09-03 13:53 187248 ----a-w- c:\program files (x86)\Internet Explorer\Plugins\nppdf32.dll
2013-08-26 03:36 . 2013-08-26 04:22 -------- d-----w- c:\users\JoAnn\2013-08-25 july-august 2013
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-09-13 22:12 . 2012-04-07 15:58 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-09-13 22:12 . 2011-06-14 22:25 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-08-22 14:43 . 2012-06-12 14:14 941720 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
2013-07-24 15:43 . 2013-07-24 15:43 31232 ----a-w- c:\windows\system32\drivers\tap0901.sys
2013-07-02 13:37 . 2013-07-02 13:37 96168 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-07-02 13:37 . 2012-08-07 03:05 867240 ----a-w- c:\windows\SysWow64\npdeployJava1.dll
2013-07-02 13:37 . 2010-05-10 03:00 789416 ----a-w- c:\windows\SysWow64\deployJava1.dll
2009-05-09 14:37 . 2009-05-09 14:37 7660230 ----a-w- c:\program files (x86)\OL91firstclass.exe
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 138240]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Nikon Transfer Monitor"="c:\program files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe" [2008-12-17 479232]
"AdobeCS4ServiceManager"="c:\program files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" [2009-06-08 611712]
"AppleSyncNotifier"="c:\program files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2011-11-02 59240]
"Google Desktop Search"="c:\program files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" [2011-04-19 30192]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-01-28 59720]
"Google Updater"="c:\program files (x86)\Google\Google Updater\GoogleUpdater.exe" [2011-11-04 161336]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2012-12-12 152544]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
"AirPort Base Station Agent"="c:\program files (x86)\AirPort\APAgent.exe" [2009-11-11 771360]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2013-05-01 421888]
.
c:\users\JoAnn\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OpenOffice.org 3.3.lnk - c:\program files (x86)\OpenOffice.org 3\program\quickstart.exe [2010-12-13 1198592]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
"AppInit_DLLs"=c:\progra~2\Google\GOOGLE~4\GoogleDesktopNetwork3.dll
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt64.inf_58be29c0\AESTSr64.exe;c:\windows\SYSNATIVE\DriverStore\FileRepository\stwrt64.inf_58be29c0\AESTSr64.exe [x]
.
.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Svchost  - NetSvcs
Themes
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
2008-02-26 22:06 451872 ----a-w- c:\program files (x86)\Common Files\LightScribe\LSRunOnce.exe
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-09-04 19:27 1177552 ----a-w- c:\program files (x86)\Google\Chrome\Application\29.0.1547.66\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-09-19 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-07 22:12]
.
2013-09-19 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2009-03-28 19:04]
.
2013-09-19 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2009-03-28 19:04]
.
2013-06-19 c:\windows\Tasks\User_Feed_Synchronization-{D097D643-D9AF-413E-8008-551B36FC5D3E}.job
- c:\windows\system32\msfeedssync.exe [2013-04-10 08:51]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2008-09-13 15935520]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2008-09-13 82464]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-01-18 1220392]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2013-01-27 1281512]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2009-07-22 450048]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\system32\blank.htm
uInternet Settings,ProxyOverride = *.local
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
Trusted Zone: godaddy.com\help
Trusted Zone: websitetonight.com\app
TCP: DhcpNameServer = 10.0.1.1
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_8_800_174_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_8_800_174_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_8_800_174_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_8_800_174_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_8_800_174.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_8_800_174.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_8_800_174.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_8_800_174.ocx, 1"
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[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{2E4BB6BE-A75F-4DC0-9500-68203655A2C4}]
@Denied: (A 2) (Everyone)
@SACL=
@="IFlashBroker"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{2E4BB6BE-A75F-4DC0-9500-68203655A2C4}\ProxyStubClsid]
@Denied: (A 2) (Everyone)
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}]
@Denied: (A 2) (Everyone)
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}\1.0]
@="Shockwave Flash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\TypeLib\{FAB3E735-69C7-453B-A446-B6823C6DF1C9}]
@Denied: (A 2) (Everyone)
@=""
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\TypeLib\{FAB3E735-69C7-453B-A446-B6823C6DF1C9}\1.0]
@="FlashBroker"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Classes]
"SymbolicLinkValue"=hex(6):5c,00,52,00,45,00,47,00,49,00,53,00,54,00,52,00,59,
   00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,4f,00,46,00,\
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
"MSCurrentCountry"=dword:000000b5
.
Completion time: 2013-09-19  16:33:09
ComboFix-quarantined-files.txt  2013-09-19 23:33
ComboFix2.txt  2013-09-19 13:57
.
Pre-Run: 2,994,831,360 bytes free
Post-Run: 2,943,627,264 bytes free
.
- - End Of File - - FB1005B87C09030ACF882A52E8A49969
85D751F0E41B8E520AEE8C07A8DA777B
 
Thanks k
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  • Staff

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

  • Programs to remove
    • Java 7 Update 25

      Java 6 Update 6

Please download and install Revo Uninstaller Free

  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.

Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close
Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner

    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. default settings are fine
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :

I see that you have MBAM installed - That is great!! and at this time I would like you to update it and run me a quick scan

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
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I already have ccleaner downloaded it was something I ran after I ran the malwarebytes back on sat or sun when I noticed I had problems.  Do you want me to uninstall and reinstall or will mine be good to go.  I had run ccleaner until it came up with 0 and then I ran it on the registry as well back on Sun.  I get my programs from cnet usually.  I will try to get this done tonight, but may not be until tomorrow.  Thanks again,

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Sorry was out of town on Sat, do need a bit more time today, was having some troubles Sun.  The computer was shut down yesterday and was having difficulty starting up, I'd get to the windows screen (could see my desktop) but it kept freezing.  I have it up and running this morning just kept trying a restart and it finally started, although it said my inbox wasn't shut down properly and that took forever to fix my personal folders.  I am in the process of deleting the files now, will have to do more after work later today..  

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I have run malwarebytes  and it found 14 items I believe, I clicked on all as none were system volume, then I clicked remove selected and I it is 'not responding' which is what happened when all this started.  It doesn't seem to want to remove the PUP.Optional.(something).  I will leave it and see if it ever responds while I'm out will try to update later.  I haven't done the Hijack this step yet.

 

Otherwise was running fine, speed seemed good last night and today.  K

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MBam did finish here is the log:

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.09.24.07
 
Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 8.0.6001.19412
JoAnn :: SJERVEN-LAPTOP [administrator]
 
24/09/2013 6:49:57 AM
mbam-log-2013-09-24 (06-49-57).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 220350
Time elapsed: 8 minute(s), 27 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 2
HKCR\CLSID\{CF190686-9E72-403C-B99D-682ABDB63C5B} (PUP.Optional.TopArcadeHits.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\{6791A2F3-FC80-475C-A002-C014AF797E9C} (PUP.Optional.OptimzerPro.A) -> Quarantined and deleted successfully.
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 4
C:\Users\JoAnn\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{0113D088-8ED1-468C-B225-585A9C53B5E3} (PUP.Optional.TopArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\JoAnn\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{0113D088-8ED1-468C-B225-585A9C53B5E3}\chrome (PUP.Optional.TopArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\JoAnn\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{0113D088-8ED1-468C-B225-585A9C53B5E3}\chrome\content (PUP.Optional.TopArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\JoAnn\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{0113D088-8ED1-468C-B225-585A9C53B5E3}\skin (PUP.Optional.TopArcadeHits.A) -> Quarantined and deleted successfully.
 
Files Detected: 11
C:\Users\JoAnn\Downloads\Express_Installer (1).exe (PUP.Optional.iBryte) -> Quarantined and deleted successfully.
C:\Users\JoAnn\Downloads\Express_Installer.exe (PUP.Optional.iBryte) -> Quarantined and deleted successfully.
C:\Users\JoAnn\Downloads\Player_Setup.exe (PUP.OptionalBundleInstaller.A) -> Quarantined and deleted successfully.
C:\Users\JoAnn\Downloads\Setup.exe (PUP.Optional.Domalq) -> Quarantined and deleted successfully.
C:\Users\JoAnn\Downloads\SoftonicDownloader_for_google-calendar.exe (PUP.Optional.Softonic) -> Quarantined and deleted successfully.
C:\Users\JoAnn\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{0113D088-8ED1-468C-B225-585A9C53B5E3}\chrome.manifest (PUP.Optional.TopArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\JoAnn\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{0113D088-8ED1-468C-B225-585A9C53B5E3}\icon.png (PUP.Optional.TopArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\JoAnn\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{0113D088-8ED1-468C-B225-585A9C53B5E3}\install.rdf (PUP.Optional.TopArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\JoAnn\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{0113D088-8ED1-468C-B225-585A9C53B5E3}\chrome\content\browser.xul (PUP.Optional.TopArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\JoAnn\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{0113D088-8ED1-468C-B225-585A9C53B5E3}\chrome\content\toparcadehits.js (PUP.Optional.TopArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\JoAnn\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\{0113D088-8ED1-468C-B225-585A9C53B5E3}\skin\style.css (PUP.Optional.TopArcadeHits.A) -> Quarantined and deleted successfully.
 
(end)
Here is Hijack This:
 
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:44:44 AM, on 24/09/2013
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.19412)
Boot mode: Normal
 
Running processes:
C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files (x86)\AirPort\APAgent.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\PROGRA~2\MICROS~2\OFFICE11\OUTLOOK.EXE
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\JoAnn\Downloads\HijackThis.exe
 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=83&bd=Pavilion&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.6.5805.1910\swg.dll
O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Nikon Transfer Monitor] C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [Google Updater] "C:\Program Files (x86)\Google\Google Updater\GoogleUpdater.exe" -check_deprecation
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [AirPort Base Station Agent] "C:\Program Files (x86)\AirPort\APAgent.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
O4 - Startup: OpenOffice.org 3.3.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O15 - Trusted Zone: http://help.godaddy.com
O15 - Trusted Zone: http://app.websitetonight.com
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: c:\PROGRA~2\Google\GOOGLE~4\GoogleDesktopNetwork3.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_58be29c0\AESTSr64.exe (file missing)
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Unknown owner - C:\Windows\system32\agr64svc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: FLEXnet Licensing Service 64 - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: Google Desktop Manager 5.9.1005.12335 (GoogleDesktopManager-051210-111108) - Google - C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Update Service (gupdate1c9afd81c92e720) (gupdate1c9afd81c92e720) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files (x86)\CDBurnerXP\NMSAccessU.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files (x86)\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files (x86)\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Recovery Service for Windows - Unknown owner - C:\Windows\SMINST\BLService.exe
O23 - Service: Roxio UPnP Renderer 9 - Unknown owner - C:\Program Files (x86)\Common Files\Sonic Shared\RoxioUPnPRenderer9.exe (file missing)
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files (x86)\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Audio Service (STacSV) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_58be29c0\STacSV64.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
 
--
End of file - 11179 bytes
 
thanks K
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  • Staff

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):
    • O4 - HKLM\..\Run: [Nikon Transfer Monitor] C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe

      O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin

      O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe

      O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup

      O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

      O4 - HKLM\..\Run: [Google Updater] "C:\Program Files (x86)\Google\Google Updater\GoogleUpdater.exe" -check_deprecation

      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

      O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

      O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

      O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe

      O4 - Startup: OpenOffice.org 3.3.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    • NOTE**You can research each of those lines >here< and see if you want to keep them or not

      just copy the name between the brackets and paste into the search space

      O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo
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Hi Gringo, Ok I deleted the start up files (anything to make system faster) and I ran the ESET scan - it found 11 threats:

 

C:\AdwCleaner\Quarantine\C\Program Files (x86)\RadioRage_4j\bar\1.bin\CREXT.DLL.vir a variant of Win32/Toolbar.MyWebSearch.W application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\RadioRage_4j\bar\1.bin\CrExtP4j.exe.vir a variant of Win32/Toolbar.MyWebSearch.W application
C:\AdwCleaner\Quarantine\C\Users\JoAnn\AppData\Local\Babylon\Setup\BExternal.dll.vir a variant of Win32/Toolbar.Babylon.F application
C:\AdwCleaner\Quarantine\C\Users\JoAnn\AppData\Local\Babylon\Setup\IECookieLow.dll.vir a variant of Win32/Toolbar.Babylon.E application
C:\AdwCleaner\Quarantine\C\Users\JoAnn\AppData\Local\Babylon\Setup\Setup.exe.vir a variant of Win32/Toolbar.Babylon.H application
C:\Users\JoAnn\Downloads\Active Desktop Calendar v7.68-serial incl(64-bit incl)_secure.exe Win32/TopMedia.A application
C:\Users\JoAnn\Downloads\Adobe Photoshop CS4 Extended Edition.exe BAT/HostsChanger.A application
C:\Users\JoAnn\Downloads\BestCodecsPack.exe a variant of Win32/InstallBrain.H application
C:\Users\JoAnn\Downloads\cbsidlm-tr1_13-Active_Desktop_Calendar_64Bit-ORG-75182307.exe Win32/DownloadAdmin.G application
C:\Users\JoAnn\Downloads\cbsidlm-tr1_13-Google_Calendar_Windows_Client-ORG-10910200.exe Win32/DownloadAdmin.G application
C:\Users\JoAnn\Downloads\Adobe Photoshop CS4 Extended Edition\Activation & Instructions\Activation Blocker.cmd BAT/HostsChanger.A application
 

K

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  • Staff

Hello Kesha272003

There are some minor things in your online scan that should be removed.

delete files

  • Copy all text in the code box (below)...to Notepad.

    @echo offrd /s /q "C:\AdwCleaner\"del /f /s /q "C:\Users\JoAnn\Downloads\Active Desktop Calendar v7.68-serial incl(64-bit incl)_secure.exe"del /f /s /q "C:\Users\JoAnn\Downloads\Adobe Photoshop CS4 Extended Edition.exe"del /f /s /q "C:\Users\JoAnn\Downloads\BestCodecsPack.exe"del /f /s /q "C:\Users\JoAnn\Downloads\cbsidlm-tr1_13-Active_Desktop_Calendar_64Bit-ORG-75182307.exe"del /f /s /q "C:\Users\JoAnn\Downloads\cbsidlm-tr1_13-Google_Calendar_Windows_Client-ORG-10910200.exe"del /f /s /q "C:\Users\JoAnn\Downloads\Adobe Photoshop CS4 Extended Edition\Activation & Instructions\Activation Blocker.cmd"del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"

    It should look like this: batfileicon.gif<--XPvista_bat_icon.png<--vista

  • Double click on delfile.bat to execute it.

    A black CMD window will flash, then disappear...this is normal.

  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.
The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.

    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.
    Your Emulation drivers are now re-enabled.
:Uninstall ComboFix:
  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png
:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

  • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

    CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

    Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is

    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

Here is some more reading for you from some of my collegesquoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo

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