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The executable mbamservice.exe is using 135,164 KB of memory on my computer, and I am not seeing a real resolution of this issue on this forum.  Does this mean I have to stop using my paid copy of MalwareBytes because they will not fix their own issue?  Come on, people, we need instructions on how to fix this problem.  My system will hardly move at this point!

 

The link given by Amethyst does not contain any information on the fix for this, and that thread is locked for further comments.

 

What are we supposed to do about this?

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Hello and welcome, Lumina: :)

 

This is a pretty old topic -- as each computer is unique (and there have been several program version updates since it was posted), it's generally advisable to start a new topic, even if the problem sounds "the same".  So, the mod team might split off your post, so that it can receive individual attention. ;)

 

Having said that.............

 

Sorry to hear you are having issues running Malwarebytes. In order to help you, the staff will need to review a few logs.

 

If you are a paid user of MBAM PRO, you may wish to open a ticket directly with the help desk >>HERE<<.

If you prefer instead to be receive help here in the forum, please follow the instructions below and post back with the following logs as ATTACHMENTS to your next reply:

  • Checkresults.txt from mbam-check
  • A couple of protection logs, if you have them
  • DDS.txt from DDS
  • Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  •  
  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    --->You can ignore the note about zipping the Attach.txt file in most cases.
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