Autostart and realtime protection problem

[Thomas1966]

Hello,

my Malwarebytes does not start with windows.

Also i can't activate the realtime-protection, that means i am not able to hook it, it is marked red coulored. 

I have read in this forum that you need some files to help me with my problem, so i attach them here.

Please excuse my english, because i am a german guy and do not use this language so often.

I hope you can help me solving my problem.

Thanks,

Thomas

attach.txt

CheckResults.txt

dds.txt

[Firefox]

Hello and Welcome to Malwarebytes

Is there any reason why you did not install Malwarebytes in its default location on the C: Drive instead of F: drive? I think that if you do a clean install and choose the defaults it may correct your issue.

Sometimes a clean install may correct the issue you are having, let’s try that first and see if that helps.

Please go the following pinned topic located ==> HERE <== and let us know if this corrects the issue for you or not.

If the clean install does not work and being that there is software on your computer that is potentially malware, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

[Thomas1966]

Is there any reason why you did not install Malwarebytes in its default location on the C: Drive instead of F: drive? I think that if you do a clean install and choose the defaults it may correct your issue.

 

Yes, the reason is i do not have enough space on drive C:

[Firefox]

Looks like some maintenance is required on your computer and clear up some space on the C: drive, the install really does not take that much space.

I think it would be good to visit the link I gave you and have one of the experts assist you to get it cleaned up and perhaps free up some space.

[Thomas1966]

I now followed the instructions icluding the new installation on drive C:.

It seems to be running correctly now.

If the error will return i will take the experts assist.

 

Thank you for your fast help.

[Thomas1966]

Only one thing:

The link you posted for downloading the latest version does not work.

[Firefox]

Glad to hear its working correctly now for you and thanks for following up and letting me know. Should you have further issues don't hesitate to ask.

Your Welcome glad I could help.....