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Malwarebytes on admin login has detected PUP.Optional.WeCare.A


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Windows update got error message:-Windows Update error 80072ee2, Through research scanned with user login- nor error found

Then scanned admin profile and got the following error:


registry Keys Detected: 1

HKCR\CLSID\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB} (PUP.Optional.WeCare.A) -> Quarantined and deleted successfully.

Scanned again and no errors found

PS: widows updated successfully.

What is PUP.Optional.WeCare.A and how can we get rid of it completely?

Why did not show up on user login?

Please update. Thank You


Windows 7 Home Premium x64 SP1, IE 9, Norton 360 Premier Edition v6 .4.1.14


ps:reposted as adviced.


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Hello rao and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please follow the instructions here and then post the log files in your next reply.


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