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I think I have malware, help?


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So, recently I've noticed that my computer is using a ton of ram, like I disabled all start up programs and did a fresh restart and my computer uses 1.5G/2.5G of memory doing nothing, so I downloaded Malwarebytes and did a scan, found a bunch of stuff and I tried to clear it but the program freezes and crashes, I managed to get half of it gone but the problem is still here, i'm doing another scan to remove the other half, but does anybody know how they can help me?

 

I'm a trainee computer technician so I'm easy to talk to about this, but I can't seem to figure out why my computer is using more ram than usual.  (A couple of weeks ago, upon startup and all startup programs disabled, I was using only 300-400MB)

 

This is causing a lot of games to crash due to an 'out of memory' error.  So i'd love to get this cleared if anyone will please be so kind to assist me! Thanks!

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Run the following and post logs,

 

Download AdwCleaner by Xplode from here: http://www.bleepingcomputer.com/download/adwcleaner/ and save to your Desktop.

 

  • Double click on AdwCleaner.exe to run the tool.
  • Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Uncheck any elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review.
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted (if necessary):
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

 

Next,

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Kevin

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