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MBAM PRO and free Avast AV problem


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I just upgraded from my free MBAM to the PRO version. I am, and also have been, running the free Avast AV software. What is happeneing is that when I boot my WIN7 64bit laptop and Avast begins to d/l the latest definition files MBAM PRO starts quaranteeing all the Avast definition files ??? I tried to "add" Avast to the MBAM ignore List from the drop-down menu, but that makes no difference.

 

My understanding is that MBAM PRO is "suppose" to be compatible with all Anti-Virus programs. Apparently not :huh:

 

Any help and advice is truly appreciated.

 

Richard

 

 

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  • Root Admin

Please run the following scans and post back the logs.
 
Please attach the last couple of Protection Logs from MBAM as well.
 
 
 
Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  • You can ignore the note about zipping the Attach.txt file and just post it or attach it.

 

 

 

 

Please create an mbam-check log:
 

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

 

 

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Hi MBAM Staff ~Ron Lewis

 

Thank you for your prompt reply and all the information including links. I bookmarked this page for future reference.

 

Currently, I am not having the problem with MBAM quarantining my Avast definition files. Why, I'm not sure? Maybe my system required a cold reboot after I placed Avast on the MBAM PRO Ignore List? Is this a possibility?  If the original problem reoccurs I will continue this thread after performing all the procedures which you have recommended.

 

Is this the best way to proceed?

 

Thanks again,

 

Richard

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  • Root Admin

If you feel that all is working okay that's fine.  Generally speaking avast should not need to be on the exclusion list but it's okay. 

 

I'll go ahead and close this topic then but if you do need further assistance please go ahead and open a new topic and let us know.

 

Thank you

 

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