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No Joy - tried everything recommended in the FAQ


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No Joy - tried everything recommended in the FAQ and even downloaded to a 32GB flash drive with the scan still hanging. All the tabs work except scan. Chameleon - does NOT get a scan started in 12 tries. Safe mode - NO GO.


What's next? I do have a registry cleaner that will remove every file, driver and DLL associated with a program. It has been a life saver in the past when a program uninstall utility left traces which caused problems on later re-install attempts.


Gary - AB9M





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Hello Gary! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
I really don't understand what exactly is the problem. Your MBAM freezing while scan a flash drive?
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