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Another Freeze on Boot Up with MBAM Pro


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Hello

 

i purchased 3 copies and have installed mbam pro on

1 desktop with windows vista pro microsoft security essentials (no issues)

1 laptop with windows 8 microsoft defender (no issues)

 

but i am having a hell of a time getting it to run with my other laptop running vista with microsoft security essentials

i have done a clean install on this laptop by pressing the 0 key (toshiba) done about 150 updates, installed service pack 2, kept updating windows for hours until it was finally happy, un installed windows one care and installed microsoft security essentials, and it runs fine, reboots very quickly and has nil, zero, zilch issues.

 

as soon as i install mbam pro it will not reboot and freezes after password prompt, i have tried entering the mbam exclusions in microsoft security essentials and entering mbam into the microsoft security as described in the help section of this website but the same problem, the computer will not reboot.

 

im at work now trying to plan my next move as i have been struggling with this issue for days and the only thing i can think to do now is install mbam pro and turn off real time protection thereby defeating the reason i purchased it and just use it for the benefit of being able to do flash scans ????

 

does anyone have any other thoughts or advice ?

im not bashing the program in fact im supportive of it and have been using the free version for some time

i went pro after my 13 yr old son managed to get about 124 viruses on the desktop computer and mbam got rid of all of them

 

cheers

Mark

 

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Hello and welcome, happyfingers: :)

 

Sorry to hear you are having issues running Malwarebytes. In order to help you, the staff will need to review a few logs.

Please follow the instructions below and post back with the following logs as attachments to your next reply:

  • Checkresults.txt from mbam-check
  • A couple of protection logs, if you have them
  • DDS.txt from DDS
  • Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    --->You can ignore the note about zipping the Attach.txt file in most cases.
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Hello Davedoc1

please see the following attachments
its all gibberish to me

program data/malwarebytes/logs, does not exist possibly because i havnt run it, but its a clean install and im certain there are no viruses on it as prior to having to restore (this is before im knew malwarebytes was causing this )i ran a scan with nil issues found

 

this morning i double checked the setting in microsoft security essentials and also the ignore list in malwarebytes and tried to reboot and got the same problem (wont reboot), restarted in safe mode, unclicked everything in malware bytes and the laptop immediately boots back up again and runs like a dream, so its quite confusing to me.

cheers and thankyou
Mark
 

 

happyfingers Attach.txt

happyfingers DDS.txt

CheckResults.txt

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  • Root Admin

I didn't see anything right off hand in those logs but probably best to have it checked out further.

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


Thanks

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I didn't see anything right off hand in those logs but probably best to have it checked out further.

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thanks

no there was an easier fix to the problem

 

disable mbam pro, seems to me it was the only virus on my laptop

 

computer runs fine with real time protection enabled, but if you dont un-enable it before you shut down the laptop, the laptop will not re-boot.

 

so problem solved as far as im concerned, yes i wasted $22 but hey, i could drink $22 at the local pub in 30 seconds flat :unsure:

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