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i have the dreaded iexplore.exe


Lora
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 Here are the dds and attach.txt logs:

 

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 9/4/2005 6:51:28 AM
System Uptime: 9/6/2013 9:43:22 PM (0 hours ago)
.
Motherboard: Acer, Inc. |  | Lugano M       
Processor: AMD Turion 64 Mobile Technology ML-30 | Socket A | 1600/400mhz
.
==== Disk Partitions =========================
.
C: is FIXED (FAT32) - 45 GiB total, 3.66 GiB free.
D: is FIXED (FAT32) - 45 GiB total, 33.931 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP1477: 7/13/2013 9:07:21 PM - System Checkpoint
RP1478: 7/14/2013 7:08:23 AM - Software Distribution Service 3.0
RP1479: 7/22/2013 5:43:54 PM - System Checkpoint
RP1480: 7/23/2013 9:14:46 PM - System Checkpoint
RP1481: 7/31/2013 10:22:01 AM - System Checkpoint
RP1482: 8/4/2013 12:37:19 PM - System Checkpoint
RP1483: 8/6/2013 7:21:33 AM - System Checkpoint
RP1484: 8/8/2013 8:01:06 AM - System Checkpoint
RP1485: 8/9/2013 4:31:30 PM - System Checkpoint
RP1486: 8/10/2013 10:57:13 PM - System Checkpoint
RP1487: 8/11/2013 11:07:50 PM - System Checkpoint
RP1488: 8/13/2013 11:58:50 AM - System Checkpoint
RP1489: 8/15/2013 8:04:59 AM - System Checkpoint
RP1490: 8/16/2013 8:04:48 AM - Software Distribution Service 3.0
RP1491: 8/17/2013 6:48:28 AM - Software Distribution Service 3.0
RP1492: 8/19/2013 9:17:59 AM - System Checkpoint
RP1493: 8/20/2013 8:20:04 PM - System Checkpoint
RP1494: 8/22/2013 8:42:55 AM - System Checkpoint
RP1495: 8/25/2013 3:17:51 PM - Installed Skype™ 6.3
RP1496: 8/27/2013 9:47:25 AM - System Checkpoint
RP1497: 8/28/2013 9:48:46 AM - System Checkpoint
RP1498: 8/29/2013 6:22:52 AM - Software Distribution Service 3.0
RP1499: 9/2/2013 7:58:07 AM - System Checkpoint
RP1500: 9/3/2013 12:53:38 PM - System Checkpoint
RP1501: 9/5/2013 7:40:20 AM - Removed Genesys USB Mass Storage Device
RP1502: 9/5/2013 8:20:22 AM - Configured NTI Backup NOW! 4
RP1503: 9/5/2013 8:24:12 AM - Configured NTI CD & DVD-Maker
RP1504: 9/5/2013 8:30:49 AM - Removed EPSON Stylus CX9400Fax Series Scanner Driver Update
RP1505: 9/6/2013 9:32:09 AM - Removed ViewNX
RP1506: 9/6/2013 1:45:21 PM - Norton_Power_Eraser_20130906134507109
.
==== Installed Programs ======================
.
Adobe Flash Player 11 ActiveX
Adobe Flash Player Plugin
Adobe Reader 7.0.9
Adobe SVG Viewer 3.0
Agere Systems AC'97 Modem
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ASAP Utilities
Bonjour
CCleaner
EPSON CardMonitor
EPSON Printer Software
EPSON Scan
Google Desktop
Google Update Helper
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB2779562)
Hotfix for Windows XP (KB942288-v3)
Hotfix for Windows XP (KB954550-v5)
iTunes
Java 6 Update 20
Java 6 Update 3
Java SE Runtime Environment 6 Update 1
Jing
Launch Manager
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Download Manager
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Ultimate 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Software Update for Web Folders  (English) 12
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox 23.0.1 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Norton 360
Picasa 3
Picture Control Utility
QuickTime
RealDownloader
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealNetworks - Microsoft Visual C++ 2010 Runtime
RealPlayer
Realtek AC'97 Audio
RealUpgrade 1.1
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 7 (KB974455)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2744842)
Security Update for Windows Internet Explorer 8 (KB2797052)
Security Update for Windows Internet Explorer 8 (KB2809289)
Security Update for Windows Internet Explorer 8 (KB2817183)
Security Update for Windows Internet Explorer 8 (KB2829530)
Security Update for Windows Internet Explorer 8 (KB2838727)
Security Update for Windows Internet Explorer 8 (KB2846071)
Security Update for Windows Internet Explorer 8 (KB2847204)
Security Update for Windows Internet Explorer 8 (KB2862772)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB2834904-v2)
Security Update for Windows Media Player (KB2834904)
Security Update for Windows Media Player (KB975558)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2510581)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219-v2)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135-v2)
Security Update for Windows XP (KB2727528)
Security Update for Windows XP (KB2753842-v2)
Security Update for Windows XP (KB2757638)
Security Update for Windows XP (KB2758857)
Security Update for Windows XP (KB2770660)
Security Update for Windows XP (KB2778344)
Security Update for Windows XP (KB2780091)
Security Update for Windows XP (KB2799494)
Security Update for Windows XP (KB2802968)
Security Update for Windows XP (KB2807986)
Security Update for Windows XP (KB2808735)
Security Update for Windows XP (KB2813170)
Security Update for Windows XP (KB2813345)
Security Update for Windows XP (KB2820197)
Security Update for Windows XP (KB2820917)
Security Update for Windows XP (KB2829361)
Security Update for Windows XP (KB2834886)
Security Update for Windows XP (KB2839229)
Security Update for Windows XP (KB2845187)
Security Update for Windows XP (KB2849470)
Security Update for Windows XP (KB2850851)
Security Update for Windows XP (KB2850869)
Security Update for Windows XP (KB2859537)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB982132)
SiS 900 PCI Fast Ethernet Adapter Driver
SiS VGA Utilities
SiSAGP driver
Skype™ 6.3
Sql Server Customer Experience Improvement Program
Symantec Technical Support Web Controls
TeamViewer 8
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2768023) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817642) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB2598845)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
Update for Windows XP (KB2863058)
Update for Windows XP (KB971029)
WebConnect 3.0.0
WebFldrs XP
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
Windows Genuine Advantage Notifications (KB905474)
Windows Imaging Component
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Live ID Sign-in Assistant
Windows Media Format 11 runtime
Windows Media Player 11
Windows PowerShell 1.0
Windows XP Service Pack 3
.
==== Event Viewer Messages From Past Week ========
.
9/6/2013 9:30:39 AM, error: DCOM [10005]  - DCOM got error "%1058" attempting to start the service IDriverT with arguments "-Service" in order to run the server: {064CB054-2518-474E-B2E8-200049528C42}
9/6/2013 9:03:14 PM, error: PlugPlayManager [11]  - The device Root\LEGACY_SMR322\0000 disappeared from the system without first being prepared for removal.
9/6/2013 6:02:21 PM, error: Service Control Manager [7000]  - The Update WebConnect service failed to start due to the following error:  The system cannot find the path specified.
9/6/2013 3:55:59 PM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
9/6/2013 2:43:40 PM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  AFD AmdK8 BHDrvx86 ccHP eeCtrl Fips IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss SASDIFSV SASKUTIL SRTSPX SymIRON SYMTDI Tcpip
9/6/2013 2:43:40 PM, error: Service Control Manager [7001]  - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:  A device attached to the system is not functioning.
9/6/2013 2:43:40 PM, error: Service Control Manager [7001]  - The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
9/6/2013 2:43:39 PM, error: Service Control Manager [7001]  - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error:  A device attached to the system is not functioning.
9/6/2013 2:43:39 PM, error: Service Control Manager [7001]  - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
9/6/2013 2:43:39 PM, error: Service Control Manager [7001]  - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error:  A device attached to the system is not functioning.
9/6/2013 2:43:39 PM, error: Service Control Manager [7001]  - The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
9/6/2013 2:43:23 PM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
9/6/2013 2:29:16 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Spybot-S&D 2 Scanner Service service to connect.
9/6/2013 2:29:16 PM, error: Service Control Manager [7000]  - The Spybot-S&D 2 Scanner Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
9/6/2013 2:19:03 PM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Spybot-S&D 2 Security Center Service service to connect.
9/6/2013 2:19:03 PM, error: Service Control Manager [7000]  - The Spybot-S&D 2 Security Center Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
9/6/2013 11:18:04 AM, error: DCOM [10005]  - DCOM got error "%1058" attempting to start the service iPod Service with arguments "" in order to run the server: {063D34A4-BF84-4B8D-B699-E8CA06504DDE}
9/6/2013 1:33:22 PM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  gagp30kx
9/5/2013 7:30:13 AM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Update WebConnect service to connect.
9/5/2013 7:30:13 AM, error: Service Control Manager [7000]  - The Update WebConnect service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
9/5/2013 12:18:00 AM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the WZCSVC service.
9/4/2013 1:34:38 PM, error: Dhcp [1002]  - The IP address lease 192.168.0.102 for the Network Card with network address 0014A42503C8 has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).
8/30/2013 9:08:25 AM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the N360 service.
8/30/2013 8:43:45 AM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service.
8/30/2013 6:23:24 AM, error: Service Control Manager [7000]  - The osanbm service failed to start due to the following error:  The system cannot find the file specified.
8/30/2013 11:44:29 AM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the Netman service.
8/30/2013 11:28:01 PM, error: Dhcp [1002]  - The IP address lease 192.168.1.103 for the Network Card with network address 0014A42503C8 has been denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).
.
==== End Of File ===========================
DDS (Ver_2012-11-20.01) - FAT32_x86
Internet Explorer: 8.0.6001.18702
Run by William Romito at 21:57:11 on 2013-09-06
Microsoft Windows XP Home Edition  5.1.2600.3.1252.1.1033.18.958.207 [GMT -4:00]
.
.
============== Running Processes ================
.
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Norton 360\Engine\21.0.1.3\N360.exe
C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Norton 360\Engine\21.0.1.3\N360.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\TeamViewer\Version8\TeamViewer_Service.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINDOWS\system32\umonit.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\system32\keyhook.exe
C:\Program Files\Launch Manager\QtZgAcer.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\sistray.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\acer\eRecovery\Monitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Norton 360\Engine\21.0.1.3\symerr.exe
C:\Program Files\Norton 360\Engine\21.0.1.3\symerr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
.
============== Pseudo HJT Report ===============
.


BHO: Adobe PDF Reader Link Helper: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\ie\rndlbrowserrecordplugin.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton 360\engine\21.0.1.3\CoIEPlg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton 360\engine\21.0.1.3\ips\IPSBHO.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360\engine\21.0.1.3\CoIEPlg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360\engine\21.0.1.3\CoIEPlg.dll
EB: Groove Folder Synchronization: {2A541AE1-5BF6-4665-A8A3-CFA9672E4291} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - <orphaned>
EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - <orphaned>
uRun: [EPSON Stylus CX9400Fax Series] c:\windows\system32\spool\drivers\w32x86\3\e_faticfa.exe /fu "c:\windows\temp\E_S136.tmp" /EF "HKCU"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [uMonit] c:\windows\system32\umonit.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [EPSON PictureMate] "c:\windows\system32\spool\drivers\w32x86\3\E_S4I2P1.EXE" /P17 "EPSON PictureMate" /O6 "USB001" /M "PictureMate"
mRun: [siSPower] "Rundll32.exe" SiSPower.dll,ModeAgent
mRun: [siS Windows KeyHook] c:\windows\system32\keyhook.exe
mRun: [PHIME2002ASync] "c:\windows\system32\ime\tintlgnt\TINTSETP.EXE" /SYNC
mRun: [PHIME2002A] "c:\windows\system32\ime\tintlgnt\TINTSETP.EXE" /IMEName
mRun: [MSPY2002] "c:\windows\system32\ime\pintlgnt\ImScInst.exe" /SYNC
mRun: [LManager] "c:\program files\launch manager\QtZgAcer.EXE"
mRun: [LaunchApp] Alaunch
mRun: [iMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [eRecoveryService] c:\windows\system32\Check.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
StartupFolder: c:\docume~1\willia~1\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\utilit~1.lnk - c:\windows\system32\sistray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\nikonm~1.lnk - c:\program files\common files\nikon\monitor\NkMonitor.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.

















TCP: NameServer = 192.168.1.1 71.250.0.12
TCP: Interfaces\{8ABA8543-87AF-486F-B652-5525A306B4FF} : DHCPNameServer = 192.168.1.1 71.250.0.12
Filter: text/html - {8ae35523-5eb0-4dcd-90f6-1110f37e3b93} - <orphaned>
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Notify: WRNotifier - WRLogonNTF.dll
AppInit_DLLs= c:\progra~1\google\google~3\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\william romito\application data\mozilla\firefox\profiles\gc9ndvqt.default\
FF - component: c:\program files\mozilla firefox\components\coFFPlgn.dll
FF - component: c:\program files\mozilla firefox\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbar.dll
FF - component: c:\program files\mozilla firefox\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\metrics.dll
FF - component: c:\program files\mozilla firefox\extensions\talkback@mozilla.org\components\qfaservices.dll
FF - component: c:\program files\real\realplayer\browserrecord\components\nprpbrowserrecordplugin.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlhtml5videoshim.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlpepperflashvideoshim.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\npdlplugin.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\1.3.21.153\npGoogleUpdate3.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nprpplugin.dll
FF - plugin: c:\windows\npMSDM.dll
FF - ExtSQL: 2013-09-06 09:08; {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}; c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\firefox\Ext
FF - ExtSQL: 2013-09-06 11:31; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_21.0.1.3\IPSFFPlgn
FF - ExtSQL: 2013-09-06 11:31; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_21.0.1.3\coFFPlgn
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\1500010.003\SymDS.sys [2013-9-6 367704]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\1500010.003\SymEFA.sys [2013-9-6 935000]
R1 BHDrvx86;BHDrvx86;c:\program files\norton 360\nortondata\21.0.1.3\definitions\bashdefs\20130828.002\BHDrvx86.sys [2013-8-28 1097816]
R1 ccSet_N360;N360 Settings Manager;c:\windows\system32\drivers\n360\1500010.003\ccSetx86.sys [2013-9-6 117336]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\1500010.003\Ironx86.sys [2013-9-6 206936]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-9-6 418376]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-9-6 701512]
R2 N360;Norton 360;c:\program files\norton 360\engine\21.0.1.3\N360.exe [2013-9-6 264360]
R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;c:\program files\realnetworks\realdownloader\rndlresolversvc.exe [2013-8-14 39056]
R2 TeamViewer8;TeamViewer 8;c:\program files\teamviewer\version8\TeamViewer_Service.exe [2013-7-23 4308320]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2013-9-6 108120]
R3 IDSxpx86;IDSxpx86;c:\program files\norton 360\nortondata\21.0.1.3\definitions\ipsdefs\20130905.001\IDSXpx86.sys [2013-9-5 380832]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-9-6 22856]
R3 NAVENG;NAVENG;c:\program files\norton 360\nortondata\21.0.1.3\definitions\virusdefs\20130906.017\NAVENG.SYS [2013-9-6 93272]
R3 NAVEX15;NAVEX15;c:\program files\norton 360\nortondata\21.0.1.3\definitions\virusdefs\20130906.017\NAVEX15.SYS [2013-9-6 1612376]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-2-28 161384]
S2 Update WebConnect;Update WebConnect;"c:\program files\webconnect\updatewebconnect.exe" --> c:\program files\webconnect\updateWebConnect.exe [?]
S3 fixustor;fixustor;c:\windows\system32\drivers\fixustor.sys [2010-1-27 6016]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2013-8-11 30192]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-4-18 754856]
.
=============== Created Last 30 ================
.
2013-09-07 01:02:50 -------- d-----w- c:\documents and settings\william romito\application data\Malwarebytes
2013-09-07 01:02:23 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2013-09-07 01:02:20 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-09-07 01:02:20 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-09-06 23:34:48 446552 ----a-r- c:\windows\system32\drivers\n360\1500010.003\symnets.sys
2013-09-06 23:34:48 421208 ----a-r- c:\windows\system32\drivers\n360\1500010.003\symtdi.sys
2013-09-06 23:34:48 383064 ----a-r- c:\windows\system32\drivers\n360\1500010.003\symtdiv.sys
2013-09-06 23:34:48 21520 ----a-r- c:\windows\system32\drivers\n360\1500010.003\SymELAM.sys
2013-09-06 23:34:47 935000 ----a-r- c:\windows\system32\drivers\n360\1500010.003\SymEFA.sys
2013-09-06 23:34:47 650840 ----a-r- c:\windows\system32\drivers\n360\1500010.003\srtsp.sys
2013-09-06 23:34:47 367704 ----a-r- c:\windows\system32\drivers\n360\1500010.003\SymDS.sys
2013-09-06 23:34:47 32344 ----a-r- c:\windows\system32\drivers\n360\1500010.003\srtspx.sys
2013-09-06 23:34:47 206936 ----a-r- c:\windows\system32\drivers\n360\1500010.003\Ironx86.sys
2013-09-06 23:34:46 117336 ----a-r- c:\windows\system32\drivers\n360\1500010.003\ccSetx86.sys
2013-09-06 23:34:13 14818 ----a-r- c:\windows\system32\drivers\n360\1500010.003\SymVTcer.dat
2013-09-06 23:34:12 -------- d-----w- c:\windows\system32\drivers\n360\1500010.003
2013-09-06 23:05:48 -------- d-sh--w- c:\documents and settings\william romito\IECompatCache
2013-09-06 21:48:17 -------- d-----w- C:\AdwCleaner
2013-09-06 20:59:41 -------- d-----w- c:\windows\ERUNT
2013-09-06 18:21:10 4096000 ----a-w- c:\program files\GUTC.tmp
2013-09-06 18:21:10 -------- d-----w- c:\program files\GUMB.tmp
2013-09-06 18:18:59 -------- d-----w- c:\documents and settings\all users\application data\Spybot - Search & Destroy
2013-09-06 18:18:10 -------- d-----w- c:\program files\Spybot - Search & Destroy 2
2013-09-06 17:29:38 -------- d-----w- c:\documents and settings\william romito\local settings\application data\NPE
2013-09-06 15:30:59 107368 ----a-r- c:\windows\system32\GEARAspi.dll
2013-09-06 15:30:46 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2013-09-06 15:30:46 142936 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2013-09-06 15:30:46 -------- d-----w- c:\program files\Symantec
2013-09-06 15:30:14 -------- d-----w- c:\program files\Norton 360
2013-09-06 15:30:03 -------- d-----w- c:\program files\NortonInstaller
2013-09-06 13:09:48 -------- d-----w- c:\documents and settings\william romito\application data\RealNetworks
2013-09-06 13:08:38 -------- d-----w- c:\program files\RealNetworks
2013-09-06 13:08:37 -------- d-----w- c:\documents and settings\all users\application data\RealNetworks
2013-09-06 13:07:28 -------- d-----w- c:\program files\common files\xing shared
2013-09-05 11:41:05 341 ----a-w- c:\documents and settings\william romito\local settings\application data\poetsch.bat
2013-08-25 19:18:26 -------- d-----r- c:\program files\Skype
2013-08-21 14:09:57 -------- d-----w- c:\documents and settings\william romito\application data\ASAP Utilities
2013-08-21 14:09:56 -------- d-----w- c:\program files\ASAP Utilities
2013-08-09 14:47:56 -------- d-----w- c:\documents and settings\william romito\local settings\application data\Deployment
.
==================== Find3M  ====================
.
2013-09-06 13:06:00 499712 ----a-w- c:\windows\system32\msvcp71.dll
2013-09-06 13:06:00 348160 ----a-w- c:\windows\system32\msvcr71.dll
2013-08-15 12:32:44 71048 ------w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-08-15 12:32:44 692104 ------w- c:\windows\system32\FlashPlayerApp.exe
2013-08-03 18:18:38 1543680 ------w- c:\windows\system32\wmvdecod.dll
2013-07-26 02:47:18 920064 ------w- c:\windows\system32\wininet.dll
2013-07-26 02:47:14 43520 ------w- c:\windows\system32\licmgr10.dll
2013-07-26 02:47:12 1469440 ------w- c:\windows\system32\inetcpl.cpl
2013-07-25 15:53:00 385024 ------w- c:\windows\system32\html.iec
2013-07-10 10:37:54 406016 ------w- c:\windows\system32\usp10.dll
2013-07-04 02:59:12 2193536 ------w- c:\windows\system32\ntoskrnl.exe
2013-07-04 02:08:30 2070144 ------w- c:\windows\system32\ntkrnlpa.exe
2005-09-29 22:56:36 4614656 ----a-w- c:\program files\pc2host.msi
2005-09-27 01:36:46 1303528 ----a-w- c:\program files\FPTutor.EXE
.
============= FINISH: 21:58:33.84 ===============
 

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  • Root Admin

Hello and :welcome:


P2P/Piracy Warning:
 

 
If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.




Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.
  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

    [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)




STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.


Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.



STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.


 

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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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