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Quick Scan Removal Error


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Hi. I just ran a Quick Scan and it said it found 906 objects. I clicked "Remove" and it said that the files had been successfully removed, but the report shows "no action taken" on each file. I'm running another scan and it's picking up those same infected files again. I have Malwarebytes Pro. Why is it not removing the files? (Thank you.)

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Hi, satclark99:
 
We'd need to see the logs to know for sure.
But, I'm going to hazard a guess that those 900+ detections were PUPs?

And are you sure that the items were actually checked for removal, or just reported?

PUP = Potentially Unwanted Program
This KB topic explains what they are AND how to decide whether to delete them or keep/ignore them: What are the 'PUP' detections, are they threats and should they be deleted?

To summarize: The default action for PUP detections is 'Show in results list and do not check for removal."

If you want Malwarebytes Anti-Malware to remove these PUP detections reported after a scan, each item must be checked.

  • To do so quickly, you can highlight one of the detections by left clicking on it.
  • Then, right click on the highlighted detection, and select 'Check All Items'.
  • Next, click 'Remove Selected'. That should address the PUP entries.

If you want to keep/ignore the PUP detections, because they are familiar to you and you use them, you can add them to the Ignore List.

If you want to edit the way PUP detections are reported on future scans, you can edit the MBAM settings, as described below:

  • Open Malwarebytes Anti-Malware, click the 'Settings' tab.
  • Click the 'Scanner Settings' tab.
  • Click the menu bar for each and select one of the following options: "Do not show results in list", "Show in results list and check for removal", or "Show in results list and do not check for removal".
  • When done, click the 'Exit' button.

>>>Having said all that, if you're not sure what to remove/quarantine and what to keep/ignore, I would suggest that you please follow the recommendations in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware analyst will guide you through the scanning and cleanup process.

Thanks,

daledoc1

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