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trojan.zaccess - help!?


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Malwarebytes has found the Trojan.zaccess in my registry and can't get rid of it.  I've run it a few times with the same result.

 

After reading your "Hello and welcome" instructions I was unable to download the dds.scr as advised on my machine, so I used a flash drive to download and then installed it that way. 

 

This trouble started a few weeks ago when my computer was renamed to helperin or something like that.  I disabled remote access (which I had disabled before but it was back on) renamed my computer, ran virus scans with McAfee and Malwarebytes and all seemed OK.

 

Then the computer started running very slowly and my firewall won't stay on.  Windows update did nothing, and I am not able to turn windows security on, and my McAffee won't work either.

 

Here is the copy of the dds.txt:

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16660  BrowserJavaVersion: 10.25.2
Run by Kayla at 21:46:48 on 2013-09-04
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6044.4220 [GMT -6:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: McAfee Firewall *Enabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Program Files\Dell\DW WLAN Card\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Program Files\Conexant\SA3\CxUtilSvc.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
c:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
C:\Windows\system32\mfevtps.exe
C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Program Files (x86)\Sendori\sndappv2.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Sendori\SendoriSvc.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Program Files (x86)\Sendori\Sendori.Service.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Sendori\SendoriUp.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files\Elantech\ETDCtrl.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Dell\DW WLAN Card\WLTRAY.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Conexant\SA3\SmartAudio3.exe
C:\Program Files (x86)\Dell\Stage Remote\StageRemote.exe
C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe
C:\Users\Kayla\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
C:\Program Files (x86)\Dell\Stage Remote\StageRemoteService.exe
C:\Program Files\Elantech\ETDCtrlHelper.exe
C:\Program Files\Elantech\ETDGesture.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe
C:\Program Files (x86)\Sendori\SendoriTray.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Dell Stage\Dell Stage\stage_secondary.exe
C:\Program Files\Microsoft Office 15\Root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\CSISYNCCLIENT.EXE
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files\McAfee\MAT\McPvTray.exe
C:\Program Files (x86)\Nero\Update\NASvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_8_800_94_ActiveX.exe
C:\Program Files (x86)\Nero\SyncUP\SyncUP.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Nero\SyncUP\Nero.AndroidServer.exe
C:\Program Files\Common Files\McAfee\Core\mchost.exe
C:\Program Files\Common Files\McAfee\Core\mchost.exe
C:\Windows\system32\taskeng.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\Program Files\Common Files\McAfee\Core\mchost.exe
C:\Windows\System32\WUDFHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.

uURLSearchHooks: WiseConvert Toolbar: {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - C:\Program Files (x86)\WiseConvert\prxtbWise.dll
mURLSearchHooks: WiseConvert Toolbar: {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - C:\Program Files (x86)\WiseConvert\prxtbWise.dll
mWinlogon: Userinit = userinit.exe,
BHO: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
BHO: Search-Results Toolbar: {6e47d688-85ec-465a-9946-ec58220f14fc} - C:\Program Files (x86)\BearShare Applications\Mediabar\Datamngr\SRTOOL~1\searchresultsDx.dll
BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\office15\URLREDIR.DLL
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: WiseConvert Toolbar: {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - C:\Program Files (x86)\WiseConvert\prxtbWise.dll
TB: WiseConvert Toolbar: {EBD898F8-FCF6-4694-BC3B-EABC7271EEB1} - C:\Program Files (x86)\WiseConvert\prxtbWise.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: WiseConvert Toolbar: {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - C:\Program Files (x86)\WiseConvert\prxtbWise.dll
TB: Search-Results Toolbar: {6e47d688-85ec-465a-9946-ec58220f14fc} - C:\Program Files (x86)\BearShare Applications\Mediabar\Datamngr\SRTOOL~1\searchresultsDx.dll
TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
TB: QuickShare Widget: {ae07101b-46d4-4a98-af68-0333ea26e113} -
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
EB: Canon Easy-WebPrint EX: {21347690-EC41-4F9A-8887-1F4AEE672439} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
uRun: [skyDrive] "C:\Users\Kayla\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe" /background
mRun: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun: [uSB3MON] "C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
mRun: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [NeroLauncher] C:\Program Files (x86)\Nero\SyncUP\NeroLauncher.exe 900
mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mRun: [iJNetworkScannerSelectorEX] C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe /FORCE
mRun: [sendori Tray] "C:\Program Files (x86)\Sendori\SendoriTray.exe"
mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
IE: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIELinkedNotes.dll
LSP: C:\Windows\System32\Sendori.dll
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{39545232-73C5-4A1F-A9A0-44C8D56199C9} : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{39545232-73C5-4A1F-A9A0-44C8D56199C9}\14E64786F6E697370596A7A716 : DHCPNameServer = 192.168.0.1 205.171.3.25
TCP: Interfaces\{39545232-73C5-4A1F-A9A0-44C8D56199C9}\2456374724579734F6E6E6563647D26427565675966696 : DHCPNameServer = 168.94.0.14 168.94.0.15
TCP: Interfaces\{39545232-73C5-4A1F-A9A0-44C8D56199C9}\B41697C616 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{39545232-73C5-4A1F-A9A0-44C8D56199C9}\D444026202D6A6 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{7ABB81E0-B782-4F7F-82EB-886C4FDBAB9C} : DHCPNameServer = 192.168.1.1
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files (x86)\McAfee\MSC\McSnIePl.dll
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\office15\MSOSB.DLL
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - <orphaned>
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs= C:\PROGRA~2\SEARCH~1\Datamngr\datamngr.dll
SSODL: WebCheck - <orphaned>
LSA: Notification Packages =  scecli c:\Program Files\WIDCOMM\Bluetooth Software\BtwProximityCP.dll
x64-BHO: QuickShare WidgetEngine: {31ad400d-1b06-4e33-a59a-90c2c140cba0} -
x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: {9D717F81-9148-4f12-8568-69135F087DB0} - <orphaned>
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\URLREDIR.DLL
x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
x64-TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-TB: QuickShare Widget: {ae07101b-46d4-4a98-af68-0333ea26e113} -
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [ETDCtrl] C:\Program Files\Elantech\ETDCtrl.exe
x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [QuickSet] c:\Program Files\Dell\QuickSet\QuickSet.exe
x64-Run: [smartAudio] C:\Program Files\CONEXANT\SA3\SACpl.exe /sa3 /nv:3.0 /dne /s
x64-Run: [broadcom Wireless Manager UI] C:\Program Files\Dell\DW WLAN Card\WLTRAY.exe
x64-Run: [stage Remote] C:\Program Files (x86)\Dell\Stage Remote\StageRemote.exe -Quiet
x64-Run: [DellStage] "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIE.dll
x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
x64-Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files\McAfee\MSC\McSnIePl64.dll
x64-Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - <orphaned>
x64-Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>
x64-Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 iusb3hcs;Intel® USB 3.0 Host Controller Switch Driver;C:\Windows\System32\drivers\iusb3hcs.sys [2012-5-6 16152]
R0 McPvDrv;McPvDrv Driver;C:\Windows\System32\drivers\McPvDrv.sys [2012-11-21 73096]
R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\System32\drivers\mfehidk.sys [2012-7-17 771536]
R0 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\System32\drivers\mfewfpk.sys [2012-7-17 340216]
R2 Application Sendori;Application Sendori;C:\Program Files (x86)\Sendori\SendoriSvc.exe [2013-7-1 119072]
R2 CxUtilSvc;CxUtilSvc;C:\Program Files\CONEXANT\SA3\CxUtilSvc.exe [2012-5-6 109184]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2012-5-6 13592]
R2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-1-10 627936]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2012-11-21 201304]
R2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2012-11-21 201304]
R2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2012-11-21 201304]
R2 McShield;McAfee McShield;C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe [2012-11-21 241456]
R2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe [2012-11-21 218760]
R2 mfevtp;McAfee Validation Trust Protection Service;C:\Windows\System32\mfevtps.exe [2012-11-21 182752]
R2 NAUpdate;Nero Update;C:\Program Files (x86)\Nero\Update\NASvc.exe [2011-11-25 687400]
R2 NOBU;Dell DataSafe Online;C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe [2010-8-25 2823000]
R2 OfficeSvc;Microsoft Office Service;C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe [2013-7-28 1900728]
R2 Service Sendori;Service Sendori;C:\Program Files (x86)\Sendori\Sendori.Service.exe [2013-7-1 22304]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2012-5-6 1695040]
R2 sndappv2;sndappv2;C:\Program Files (x86)\Sendori\sndappv2.exe [2013-7-1 3623200]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2012-5-6 363800]
R3 BcmVWL;Broadcom Virtual Wireless;C:\Windows\System32\drivers\bcmvwl64.sys [2012-5-6 21568]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2012-5-6 176096]
R3 ETD;Dell Touchpad;C:\Windows\System32\drivers\ETD.sys [2012-5-6 202024]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2012-5-6 331264]
R3 iusb3hub;Intel® USB 3.0 Hub Driver;C:\Windows\System32\drivers\iusb3hub.sys [2012-5-6 356120]
R3 iusb3xhc;Intel® USB 3.0 eXtensible Host Controller Driver;C:\Windows\System32\drivers\iusb3xhc.sys [2012-5-6 787736]
R3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\System32\drivers\mfeavfk.sys [2012-11-21 309840]
R3 mfefirek;McAfee Inc. mfefirek;C:\Windows\System32\drivers\mfefirek.sys [2012-11-21 515968]
R3 RSUSBVSTOR;RtsUVStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUVStor.sys [2012-5-6 313448]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2012-5-6 646248]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2012-11-21 201304]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]
S3 bcbtums;Bluetooth RAM Firmware Download USB Filter;C:\Windows\System32\drivers\bcbtums.sys [2012-5-6 134696]
S3 btwampfl;btwampfl Bluetooth filter driver;C:\Windows\System32\drivers\btwampfl.sys [2012-5-6 615976]
S3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2012-5-6 39976]
S3 cfwids;McAfee Inc. cfwids;C:\Windows\System32\drivers\cfwids.sys [2012-11-21 70112]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 HipShieldK;McAfee Inc. HipShieldK;C:\Windows\System32\drivers\HipShieldK.sys [2012-11-21 196440]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\2.1.121\McCHSvc.exe [2010-9-3 227232]
S3 mferkdet;McAfee Inc. mferkdet;C:\Windows\System32\drivers\mferkdet.sys [2012-11-21 106552]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-7-29 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-09-04 19:00:33 3913664 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-09-04 19:00:32 5550528 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-09-04 19:00:32 3968960 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-09-04 19:00:32 243712 ----a-w- C:\Windows\System32\wow64.dll
2013-09-04 19:00:32 1732032 ----a-w- C:\Windows\System32\ntdll.dll
2013-09-04 19:00:32 1292192 ----a-w- C:\Windows\SysWow64\ntdll.dll
2013-09-04 19:00:31 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-09-04 19:00:29 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-09-04 19:00:28 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-09-04 19:00:28 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-09-04 19:00:28 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-08-29 03:01:40 9515512 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{0B47D70B-5056-44F5-B1B1-1E7E925F6D58}\mpengine.dll
2013-08-18 21:59:21 -------- d-----w- C:\Program Files (x86)\File Type Helper
2013-08-17 20:10:37 224256 ----a-w- C:\Windows\System32\wintrust.dll
2013-08-17 20:10:37 175104 ----a-w- C:\Windows\SysWow64\wintrust.dll
2013-08-17 20:10:37 1472512 ----a-w- C:\Windows\System32\crypt32.dll
2013-08-17 20:10:37 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll
2013-08-17 20:10:37 1166848 ----a-w- C:\Windows\SysWow64\crypt32.dll
2013-08-17 20:10:36 184320 ----a-w- C:\Windows\System32\cryptsvc.dll
2013-08-17 20:10:36 139776 ----a-w- C:\Windows\System32\cryptnet.dll
2013-08-17 20:10:36 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll
2013-08-17 19:09:31 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2013-08-17 19:09:31 2048 ----a-w- C:\Windows\System32\tzres.dll
2013-08-17 18:45:17 1910208 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-08-17 18:43:56 663552 ----a-w- C:\Windows\SysWow64\rpcrt4.dll
2013-08-17 18:43:56 1217024 ----a-w- C:\Windows\System32\rpcrt4.dll
2013-08-17 18:43:50 39936 ----a-w- C:\Windows\System32\drivers\tssecsrv.sys
2013-08-17 18:37:45 1888768 ----a-w- C:\Windows\System32\WMVDECOD.DLL
2013-08-17 18:37:45 1620992 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL
.
==================== Find3M  ====================
.
2013-07-26 05:13:37 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-07-26 05:12:08 3958784 ----a-w- C:\Windows\System32\jscript9.dll
2013-07-26 05:12:04 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-07-26 05:12:03 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-07-26 03:35:08 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-07-26 03:13:24 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-07-26 03:12:04 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-07-26 03:12:00 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-07-26 03:12:00 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-07-26 02:49:14 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-07-26 02:39:38 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-07-26 01:59:38 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-07-18 03:20:39 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-07-18 03:20:39 692104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-07-09 22:53:09 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-07-09 22:53:09 867240 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll
2013-07-09 22:53:09 789416 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2013-07-09 04:45:07 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2013-07-01 16:49:06 325920 ----a-w- C:\Windows\SysWow64\Sendori.dll
.
============= FINISH: 21:47:22.55 ===============

 

 

and here is the attach.txt:

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 7/24/2012 12:07:20 PM
System Uptime: 9/4/2013 9:20:14 PM (0 hours ago)
.
Motherboard: Dell Inc. |  | 04G65K
Processor: Intel® Core i3-2370M CPU @ 2.40GHz | U3E1 | 2184/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 685 GiB total, 633.626 GiB free.
D: is CDROM ()
E: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Description: Dell Wireless 1704 Bluetooth v4.0+HS
Device ID: USB\VID_0A5C&PID_21D7\C01885BA8AA8
Manufacturer: Broadcom
Name: Dell Wireless 1704 Bluetooth v4.0+HS
PNP Device ID: USB\VID_0A5C&PID_21D7\C01885BA8AA8
Service: BTHUSB
.
==== System Restore Points ===================
.
RP118: 8/24/2013 9:45:16 PM - Windows Update
RP119: 8/28/2013 9:00:59 PM - Windows Update
RP120: 9/4/2013 10:13:52 AM - Windows Update
RP121: 9/4/2013 1:00:41 PM - Windows Update
RP122: 9/4/2013 7:16:27 PM - Windows Update
.
==== Installed Programs ======================
.
ABBYY FineReader 6.0 Sprint
Accidental Damage Services Agreement
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.7) MUI
Advanced Audio FX Engine
Banctec Service Agreement
Be a King: Golden Empire
Bejeweled 2 Deluxe
Blackhawk Striker 2
Blio
Bounce Symphony
Build-a-lot 2
Cake Mania
Canon Easy-PhotoPrint EX
Canon Easy-WebPrint EX
Canon IJ Network Scanner Selector EX
Canon IJ Network Tool
Canon Inkjet Printer/Scanner/Fax Extended Survey Program
Canon MP Navigator EX 5.1
Canon MX430 series MP Drivers
Canon MX430 series On-screen Manual
Canon MX430 series User Registration
Canon My Printer
Canon Solution Menu EX
Canon Speed Dial Utility
CCleaner
Chuzzle Deluxe
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
CleanUp!
Complete Care Business Service Agreement
Conexant SmartAudio HD
Consumer In-Home Service Agreement
Cozi
D3DX10
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell DataSafe Online
Dell Edoc Viewer
Dell Getting Started Guide
Dell Home Systems Service Agreement
Dell MusicStage
Dell PhotoStage
Dell Stage
Dell Stage Remote
Dell Touchpad
Dell VideoStage
Dell Webcam Central
Diner Dash 2 Restaurant Rescue
Dora's World Adventure
DW WLAN Card Utility
eBay
Escape Whisper Valley
Farm Frenzy
FATE
Final Drive Fury
Final Drive Nitro
Free YouTube to MP3 Converter version 3.12.8.717
Ghost Whisperer
Google Toolbar for Internet Explorer
Google Update Helper
Intel® Control Center
Intel® Management Engine Components
Intel® Processor Graphics
Intel® Rapid Storage Technology
Intel® USB 3.0 eXtensible Host Controller Driver
Intel® Trusted Connect Service Client
Java 7 Update 25
Java Auto Updater
JavaFX 2.1.1
Jewel Quest
Jewel Quest Solitaire 2
Junk Mail filter update
Luxor
Malwarebytes Anti-Malware version 1.75.0.1300
McAfee Security Scan Plus
McAfee Total Protection
Mesh Runtime
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Office Home and Student 2013 - en-us
Microsoft PowerPoint Viewer
Microsoft Silverlight
Microsoft SkyDrive
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
My Dell
Namco All-Stars PAC-MAN
Nero 10 Movie ThemePack Basic
Nero Blu-ray Player
Nero Control Center 10
Nero ControlCenter 10 Help (CHM)
Nero Core Components 10
Nero Update
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Licensing Component
Office 15 Click-to-Run Localization Component
Penguins!
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
Premium Service Agreement
QualxServ Service Agreement
Quickset64
QuickShare
Realtek USB 2.0 Card Reader
Riverpoint Writer
Samantha Swift
Search-Results Toolbar
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Sendori
Shared C Run-time for x64
Skype™ 5.10
Strongvault Online Backup
SyncUP
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2836939)
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life
Wedding Dash - Ready, Aim, Love!
WIDCOMM Bluetooth Software
WildTangent Games
WildTangent Games App (Dell Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WiseConvert Toolbar
Word Slinger
Zenerchi
Zinio Reader 4
Zuma Deluxe
.
==== Event Viewer Messages From Past Week ========
.
9/4/2013 9:23:44 PM, Error: Service Control Manager [7003]  - The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.
9/4/2013 9:21:15 PM, Error: Service Control Manager [7023]  - The Function Discovery Resource Publication service terminated with the following error:  %%-2147024891
9/4/2013 9:21:15 PM, Error: Service Control Manager [7001]  - The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:  %%-2147024891
9/4/2013 9:20:37 PM, Error: Service Control Manager [7003]  - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
9/4/2013 9:20:35 PM, Error: Service Control Manager [7023]  - The Computer Browser service terminated with the following error:  The specified service does not exist as an installed service.
9/4/2013 7:31:53 PM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800f0826: Update for Windows 7 for x64-based Systems (KB2709981).
9/4/2013 7:31:53 PM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070002: Update for Windows 7 for x64-based Systems (KB2592687).
9/4/2013 5:02:57 PM, Error: Service Control Manager [7031]  - The Service Sendori service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
9/4/2013 3:02:26 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Application Sendori service.
9/4/2013 10:00:56 AM, Error: Microsoft-Windows-DistributedCOM [10016]  - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {D3DCB472-7261-43CE-924B-0704BD730D5F}  and APPID  {D3DCB472-7261-43CE-924B-0704BD730D5F}  to the user KAYLA\Kayla SID (S-1-5-21-429525433-3070943714-375184730-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
9/4/2013 10:00:56 AM, Error: Microsoft-Windows-DistributedCOM [10016]  - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {145B4335-FE2A-4927-A040-7C35AD3180EF}  and APPID  {145B4335-FE2A-4927-A040-7C35AD3180EF}  to the user KAYLA\Kayla SID (S-1-5-21-429525433-3070943714-375184730-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
9/2/2013 1:54:48 PM, Error: Service Control Manager [7022]  - The Service Sendori service hung on starting.
8/29/2013 1:46:57 PM, Error: Service Control Manager [7000]  - The Windows Defender service failed to start due to the following error:  The system cannot find the path specified.
.
==== End Of File ===========================

 

I am not home to work on this before 6pm MDT, but I appreciate anything you guys can do for me!!

 

Thanks a bunch, and let me know next steps, OK?  Please?  I really need this machine to work for school!!

 

Thank you!

 

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Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 
 
 
 
Scan with Malwarebytes Anti-Rootkit

Please download Malwarebytes Anti-Rootkit from here Malwarebytes : Malwarebytes Anti-Rootkit and save it to your desktop.

Be sure to print out and follow the instructions provided on that same page.

Caution: This is a beta version so please be sure to read the disclaimer and back up any important data before using.

  • Double click the mbar.zip file to open it, then 'Extract all files'.
  • Double click the mbar folder to open it, then double click mbar.exe to start the tool.


Check for Updates, then Scan your system for malware

If malware is found, do NOT press the Cleanup button yet. Click EXIT.

I'd like to see the log first so I can see what it sees. You'll find the log in that mbar folder as MBAR-log-[date and time]***.txt . Please attach that to your next reply.

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Hello Marius,

Thank you for helping me with this. I have downloaded the MBAR and run it as requested.  It found 9 malicious objects, but as instructed I did NOT perform the clean up action.

 

Here is the log from the MBAR scan.

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1005
www.malwarebytes.org

Database version: v2013.09.05.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16660
Kayla :: KAYLA [administrator]

9/5/2013 6:42:25 PM
mbar-log-2013-09-05 (18-42-25).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 236590
Time elapsed: 9 minute(s), 59 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\‮etadpug (Trojan.Zaccess) -> No action taken.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 7
c:\program files (x86)\google\desktop\install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\    (Trojan.0Access) -> No action taken.
c:\program files (x86)\google\desktop\install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\   \... (Trojan.0Access) -> No action taken.
c:\program files (x86)\google\desktop\install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\   \...\‮ﯹ๛ (Trojan.0Access) -> No action taken.
c:\program files (x86)\google\desktop\install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\   \...\‮ﯹ๛\{adc688b6-66f1-24f6-0cba-083dcca0f3fa} (Trojan.0Access) -> No action taken.
c:\program files (x86)\google\desktop\install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\   \...\‮ﯹ๛\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\l (Trojan.0Access) -> No action taken.
c:\program files (x86)\google\desktop\install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\   \...\‮ﯹ๛\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\u (Trojan.0Access) -> No action taken.
C:\Program Files (x86)\Google\Desktop\Install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa} (Trojan.0Access) -> No action taken.

Files Detected: 1
c:\Program Files (x86)\Google\Desktop\Install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\   \...\‮ﯹ๛\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\@ (Trojan.0Access) -> No action taken.

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 

 

 

Thank you again for your help.

Marcia

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Fix with Malwarebytes Anti-Rootkit

Run another scan with mbar.exe and click the CleanUp button. It will require a reboot.

When it has rebooted, run another scan with mbar.exe and click CleanUp again if necessary.

Send the mbar-log.txt along with an update on machine behavior.

 

 

 

Scan with Farbar´s Service Scanner

Please download Farbar Service Scanner and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender



    [*]Press "Scan". [*]It will create a log (FSS.txt) in the same directory the tool is run. [*]Please copy and paste the log to your reply.

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Hello Marius,

It looks like we have progress!  I ran the MBAR with cleanup - after reboot, here is the log from the first run:

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1005
www.malwarebytes.org

Database version: v2013.09.06.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16660
Kayla :: KAYLA [administrator]

9/6/2013 8:37:54 PM
mbar-log-2013-09-06 (20-37-54).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 236390
Time elapsed: 7 minute(s), 38 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\‮etadpug (Trojan.Zaccess) -> Delete on reboot.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 7
c:\program files (x86)\google\desktop\install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\    (Trojan.0Access) -> Delete on reboot.
c:\program files (x86)\google\desktop\install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\   \... (Trojan.0Access) -> Delete on reboot.
c:\program files (x86)\google\desktop\install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\   \...\‮ﯹ๛ (Trojan.0Access) -> Delete on reboot.
c:\program files (x86)\google\desktop\install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\   \...\‮ﯹ๛\{adc688b6-66f1-24f6-0cba-083dcca0f3fa} (Trojan.0Access) -> Delete on reboot.
c:\program files (x86)\google\desktop\install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\   \...\‮ﯹ๛\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\l (Trojan.0Access) -> Delete on reboot.
c:\program files (x86)\google\desktop\install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\   \...\‮ﯹ๛\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\u (Trojan.0Access) -> Delete on reboot.
C:\Program Files (x86)\Google\Desktop\Install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa} (Trojan.0Access) -> Delete on reboot.

Files Detected: 1
c:\Program Files (x86)\Google\Desktop\Install\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\   \...\‮ﯹ๛\{adc688b6-66f1-24f6-0cba-083dcca0f3fa}\@ (Trojan.0Access) -> Delete on reboot.

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 

 

 

 

 

then as instructed I ran it again.  Here is the log from that:

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1005
www.malwarebytes.org

Database version: v2013.09.07.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16660
Kayla :: KAYLA [administrator]

9/6/2013 9:02:49 PM
mbar-log-2013-09-06 (21-02-49).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 236147
Time elapsed: 13 minute(s), 21 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 

 

Nothing in the second scan.

 

Then I ran the FSS tool, here is the log from that:

 

Farbar Service Scanner Version: 05-09-2013
Ran by Kayla (administrator) on 06-09-2013 at 21:20:26
Running from "E:\"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============
Checking Start type of PolicyAgent: ATTENTION!=====> Unable to open PolicyAgent registry key. The service key does not exist.
Checking ImagePath of PolicyAgent: ATTENTION!=====> Unable to open PolicyAgent registry key. The service key does not exist.
Checking ServiceDll of PolicyAgent: ATTENTION!=====> Unable to open PolicyAgent registry key. The service key does not exist.

Checking Start type of RemoteAccess: ATTENTION!=====> Unable to open RemoteAccess registry key. The service key does not exist.
Checking ImagePath of RemoteAccess: ATTENTION!=====> Unable to open RemoteAccess registry key. The service key does not exist.
Checking ServiceDll of RemoteAccess: ATTENTION!=====> Unable to open RemoteAccess registry key. The service key does not exist.



File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

 

for good measure, after all of this, I ran MBAM and it said no malicious objects.

 

I have a question though - I allowed MBAR to create a system restore point.  Should I go in and delete all the previous restore points to fully remove the infection?

 

Please let me know next steps before I tell my daughter that her machine is all better!

 

Thanks so much!

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Hello Marius,

The first piece of good news is that the windows firewall is working again - when I first turned on the machine it blocked something - I'm sorry I can't remember what it said and my screen shot didn't work.  I did NOT allow access though because it was a weird name.

 

After I ran the fix damage thing, and rebooted, I ran FSS again, with all options checked.  Here is the log from that:

Farbar Service Scanner Version: 05-09-2013
Ran by Kayla (administrator) on 09-09-2013 at 18:18:56
Running from "E:\"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============
Checking Start type of PolicyAgent: ATTENTION!=====> Unable to open PolicyAgent registry key. The service key does not exist.
Checking ImagePath of PolicyAgent: ATTENTION!=====> Unable to open PolicyAgent registry key. The service key does not exist.
Checking ServiceDll of PolicyAgent: ATTENTION!=====> Unable to open PolicyAgent registry key. The service key does not exist.

Checking Start type of RemoteAccess: ATTENTION!=====> Unable to open RemoteAccess registry key. The service key does not exist.
Checking ImagePath of RemoteAccess: ATTENTION!=====> Unable to open RemoteAccess registry key. The service key does not exist.
Checking ServiceDll of RemoteAccess: ATTENTION!=====> Unable to open RemoteAccess registry key. The service key does not exist.



File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

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Hello Marius,

I am not able to run either of these programs from the zip provided.  I tried to extract the files on my flash drive and got the error

"Windows could not complete the extraction: The destination file could not be created"

 

I should mention that this happened on the UNinfected machine first (that's where I download the files that you send), and then on the infected machine also.

 

Is there another place I can get these programs?

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Hello Marius,

The repackaged programs worked well - thank you.  I ran them both - in the order you specified, then ran FSS again.

Here is the log:

 

Farbar Service Scanner Version: 05-09-2013
Ran by Kayla (administrator) on 11-09-2013 at 19:23:44
Running from "C:\Users\Kayla\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

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Yeah, that looks great!

 

 

Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology

[*]Click Scan[*]Wait for the scan to finish[*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.

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Hello Marius,

This scan was not as promising. Threats were found.  Here is the log:

 

C:\Program Files (x86)\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files (x86)\TotalRecipeSearch_14EI\Installr\1.bin\14EIPlug.dll Win32/Toolbar.MyWebSearch application
C:\Program Files (x86)\TotalRecipeSearch_14EI\Installr\1.bin\14EZSETP.dll Win32/Toolbar.MyWebSearch.Q application
C:\Program Files (x86)\TotalRecipeSearch_14EI\Installr\1.bin\NP14EISb.dll Win32/Toolbar.MyWebSearch application
C:\Users\Kayla\Downloads\FreeYouTubeToMP3Converter (1).exe Win32/OpenCandy application
C:\Users\Kayla\Downloads\FreeYouTubeToMP3Converter (2).exe Win32/OpenCandy application
C:\Users\Kayla\Downloads\FreeYouTubeToMP3Converter (3).exe Win32/OpenCandy application
C:\Users\Kayla\Downloads\FreeYouTubeToMP3Converter (4).exe Win32/OpenCandy application
C:\Users\Kayla\Downloads\FreeYouTubeToMP3Converter.exe Win32/OpenCandy application
C:\Users\Kayla\Downloads\www.mizzhitzthaproducerbeats.com_-_Lost_My_Way_FREE.mp3 (1).exe Win32/InstallMate application
C:\Users\Kayla\Downloads\www.mizzhitzthaproducerbeats.com_-_Lost_My_Way_FREE.mp3.exe Win32/InstallMate application
C:\Windows\Installer\cac4cc.msi a variant of Win32/Toolbar.Linkury.A application
 

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No malware here! ;)

 

 

C:\Users\Kayla\Downloads\FreeYouTubeToMP3Converter (1).exe Win32/OpenCandy application
C:\Users\Kayla\Downloads\FreeYouTubeToMP3Converter (2).exe Win32/OpenCandy application
C:\Users\Kayla\Downloads\FreeYouTubeToMP3Converter (3).exe Win32/OpenCandy application
C:\Users\Kayla\Downloads\FreeYouTubeToMP3Converter (4).exe Win32/OpenCandy application
C:\Users\Kayla\Downloads\FreeYouTubeToMP3Converter.exe Win32/OpenCandy application
C:\Users\Kayla\Downloads\www.mizzhitzthaproducerbeats.com_-_Lost_My_Way_FREE.mp3 (1).exe Win32/InstallMate application
C:\Users\Kayla\Downloads\www.mizzhitzthaproducerbeats.com_-_Lost_My_Way_FREE.mp3.exe Win32/InstallMate application
C:\Windows\Installer\cac4cc.msi a variant of Win32/Toolbar.Linkury.A application

 

These files aren´t malware but contain security risks. I would delete them immediately - your choice.

 

 

 

 

C:\Program Files (x86)\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A application

These files are legit.

 

 

The rest will be taken out soon.

 

 

Then we can do the cleanup - if you are facing any issues, report that immediately.

Delete junk with adwCleaner


Please download AdwCleaner to your desktop.


  • Run adwcleaner.exe.
  • Hit delete.
  • When the run is finished, it will open up a text file.
  • Please post its contents within your next reply.
  • You´ll find the log file at C:\AdwCleaner[s1].txt also.


SecurityCheck

Please download SecurityCheck: LINK1 LINK2

  • Save it to your desktop, start it and follow the instructions in the window.
  • After the scan finished the (checkup.txt) will open. Copy its content to your thread.

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Hello Marius,

Here is the log from adwcleaner (I deleted the files you said were security risks first)....

 

# AdwCleaner v3.003 - Report created 13/09/2013 at 18:03:25
# Updated 07/09/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Kayla - KAYLA
# Running from : C:\Users\Kayla\Desktop\mbar\adwcleaner.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

File Found : C:\END
Folder Found C:\Program Files (x86)\Conduit
Folder Found C:\Program Files (x86)\File Type Helper
Folder Found C:\Program Files (x86)\Ilivid
Folder Found C:\Program Files (x86)\TotalRecipeSearch_14EI
Folder Found C:\Program Files (x86)\WiseConvert
Folder Found C:\ProgramData\Premium
Folder Found C:\Users\Kayla\AppData\Local\Conduit
Folder Found C:\Users\Kayla\AppData\Local\Ilivid Player
Folder Found C:\Users\Kayla\AppData\Local\PackageAware
Folder Found C:\Users\Kayla\AppData\LocalLow\Conduit
Folder Found C:\Users\Kayla\AppData\LocalLow\Fast Free Converter
Folder Found C:\Users\Kayla\AppData\LocalLow\PriceGong
Folder Found C:\Users\Kayla\AppData\LocalLow\Searchqutoolbar
Folder Found C:\Users\Kayla\AppData\LocalLow\searchresultstb
Folder Found C:\Users\Kayla\AppData\LocalLow\Smartbar
Folder Found C:\Users\Kayla\AppData\LocalLow\WiseConvert

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\APN DTX
Key Found : HKCU\Software\AppDataLow\Software\Conduit
Key Found : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Found : HKCU\Software\AppDataLow\Software\PriceGong
Key Found : HKCU\Software\AppDataLow\Software\SmartBar
Key Found : HKCU\Software\AppDataLow\Software\WiseConvert
Key Found : HKCU\Software\AppDataLow\Toolbar
Key Found : HKCU\Software\ilivid
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D717F81-9148-4F12-8568-69135F087DB0}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FD79F359-E577-46DB-AA74-D6E6B8B45BA8}
Key Found : HKCU\Software\SmartBar
Key Found : HKCU\Software\SmartbarBackup
Key Found : HKCU\Software\SmartbarLog
Key Found : [x64] HKCU\Software\APN DTX
Key Found : [x64] HKCU\Software\ilivid
Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Key Found : [x64] HKCU\Software\SmartBar
Key Found : [x64] HKCU\Software\SmartbarBackup
Key Found : [x64] HKCU\Software\SmartbarLog
Key Found : HKLM\SOFTWARE\Classes\AppID\{AC662AF2-4601-4A68-84DF-A3FE83F1A5F9}
Key Found : HKLM\SOFTWARE\Classes\AppID\{D97A8234-F2A2-4AD4-91D5-FECDB2C553AF}
Key Found : HKLM\SOFTWARE\Classes\AppID\BrowserConnection.dll
Key Found : HKLM\SOFTWARE\Classes\AppID\DNSBHO.dll
Key Found : HKLM\SOFTWARE\Classes\Applications\ilividsetupv1.exe
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{56561B2A-FB5D-363A-9631-4C03D6054209}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{71B1DF81-18D9-4E5B-9493-CAB02B6E9D8F}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{A717364F-69F3-3A24-ADD5-3901A57F880E}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{CCB08265-B35D-30B2-A6AF-6986CA957358}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{CD92622E-49B9-33B7-98D1-EC51049457D7}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{E041E037-FA4B-364A-B440-7A1051EA0301}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{FD79F359-E577-46DB-AA74-D6E6B8B45BA8}
Key Found : HKLM\SOFTWARE\Classes\IESmartBar.BandObjectAttribute
Key Found : HKLM\SOFTWARE\Classes\IESmartBar.DockingPanel
Key Found : HKLM\SOFTWARE\Classes\IESmartBar.IESmartBar
Key Found : HKLM\SOFTWARE\Classes\IESmartBar.IESmartBarBandObject
Key Found : HKLM\SOFTWARE\Classes\IESmartBar.SmartbarDisplayState
Key Found : HKLM\SOFTWARE\Classes\IESmartBar.SmartbarMenuForm
Key Found : HKLM\SOFTWARE\Classes\ilivid
Key Found : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Found : HKLM\SOFTWARE\Classes\Interface\{3B181CF2-878B-4758-8FBD-59D8AC5AB12D}
Key Found : HKLM\SOFTWARE\Classes\Interface\{490A5A0F-1471-47FF-8BB5-719F1F5238AD}
Key Found : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT3196716
Key Found : HKLM\SOFTWARE\Classes\TotalRecipeSearch_14Installer.Start
Key Found : HKLM\SOFTWARE\Classes\TotalRecipeSearch_14Installer.Start.1
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{8E5B29C2-BC6E-40BE-B881-AEE35B1F4035}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Found : HKLM\Software\Conduit
Key Found : HKLM\Software\Fast Free Converter
Key Found : HKLM\Software\ilivid
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{54BE6CD7-0BCA-42FD-9A3E-B1E06318A3DB}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D0592BF5-C3EE-4A82-8A3B-EA0598F192BA}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\datamngrUI_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\datamngrUI_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetupV1_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetupV1_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\QuickShare_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\QuickShare_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\SearchquMediaBar_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\SearchquMediaBar_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\SetupDataMngr_Searchqu_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\SetupDataMngr_Searchqu_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{71B1DF81-18D9-4E5B-9493-CAB02B6E9D8F}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{FD79F359-E577-46DB-AA74-D6E6B8B45BA8}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{81BFDC6A-7574-424C-AA2E-0A19FE2B1A3F}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Search Results Toolbar
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WiseConvert Toolbar
Key Found : HKLM\SOFTWARE\MozillaPlugins\@ei.TotalRecipeSearch_14.com/Plugin
Key Found : HKLM\Software\SearchquMediabarTb
Key Found : HKLM\Software\TotalRecipeSearch_14EI
Key Found : HKLM\Software\WiseConvert
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{31AD400D-1B06-4E33-A59A-90C2C140CBA0}
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{56561B2A-FB5D-363A-9631-4C03D6054209}
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{A717364F-69F3-3A24-ADD5-3901A57F880E}
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{CCB08265-B35D-30B2-A6AF-6986CA957358}
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{CD92622E-49B9-33B7-98D1-EC51049457D7}
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{E041E037-FA4B-364A-B440-7A1051EA0301}
Key Found : [x64] HKLM\SOFTWARE\DataMngr
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31AD400D-1B06-4E33-A59A-90C2C140CBA0}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9D717F81-9148-4F12-8568-69135F087DB0}
Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}]
Value Found : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}]
Value Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16660

*************************

AdwCleaner[R0].txt - [9186 octets] - [13/09/2013 18:03:25]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [9246 octets] ##########

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OK - Ignore my previous post please- I realized that there wasn't a delete button - but rather a "clean" button...here is the log after letting adwcleaner actually do it's job!

 

# AdwCleaner v3.003 - Report created 13/09/2013 at 18:05:57
# Updated 07/09/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Kayla - KAYLA
# Running from : C:\Users\Kayla\Desktop\mbar\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Premium
Folder Deleted : C:\Program Files (x86)\Conduit
Folder Deleted : C:\Program Files (x86)\File Type Helper
Folder Deleted : C:\Program Files (x86)\Ilivid
Folder Deleted : C:\Program Files (x86)\TotalRecipeSearch_14EI
Folder Deleted : C:\Program Files (x86)\WiseConvert
Folder Deleted : C:\Users\Kayla\AppData\Local\Conduit
Folder Deleted : C:\Users\Kayla\AppData\Local\Ilivid Player
Folder Deleted : C:\Users\Kayla\AppData\Local\PackageAware
Folder Deleted : C:\Users\Kayla\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Kayla\AppData\LocalLow\Fast Free Converter
Folder Deleted : C:\Users\Kayla\AppData\LocalLow\PriceGong
Folder Deleted : C:\Users\Kayla\AppData\LocalLow\Searchqutoolbar
Folder Deleted : C:\Users\Kayla\AppData\LocalLow\searchresultstb
Folder Deleted : C:\Users\Kayla\AppData\LocalLow\Smartbar
Folder Deleted : C:\Users\Kayla\AppData\LocalLow\WiseConvert
File Deleted : C:\END

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\BrowserConnection.dll
Key Deleted : HKLM\SOFTWARE\Classes\AppID\DNSBHO.dll
Key Deleted : HKLM\SOFTWARE\Classes\Applications\ilividsetupv1.exe
Key Deleted : HKLM\SOFTWARE\Classes\IESmartBar.BandObjectAttribute
Key Deleted : HKLM\SOFTWARE\Classes\IESmartBar.DockingPanel
Key Deleted : HKLM\SOFTWARE\Classes\IESmartBar.IESmartBar
Key Deleted : HKLM\SOFTWARE\Classes\IESmartBar.IESmartBarBandObject
Key Deleted : HKLM\SOFTWARE\Classes\IESmartBar.SmartbarDisplayState
Key Deleted : HKLM\SOFTWARE\Classes\IESmartBar.SmartbarMenuForm
Key Deleted : HKLM\SOFTWARE\Classes\ilivid
Key Deleted : HKLM\SOFTWARE\Classes\TotalRecipeSearch_14Installer.Start
Key Deleted : HKLM\SOFTWARE\Classes\TotalRecipeSearch_14Installer.Start.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\datamngrUI_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\datamngrUI_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetupV1_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetupV1_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\QuickShare_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\QuickShare_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SearchquMediaBar_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SearchquMediaBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SetupDataMngr_Searchqu_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SetupDataMngr_Searchqu_RASMANCS
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@ei.TotalRecipeSearch_14.com/Plugin
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3196716
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{AC662AF2-4601-4A68-84DF-A3FE83F1A5F9}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D97A8234-F2A2-4AD4-91D5-FECDB2C553AF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{56561B2A-FB5D-363A-9631-4C03D6054209}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A717364F-69F3-3A24-ADD5-3901A57F880E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CCB08265-B35D-30B2-A6AF-6986CA957358}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CD92622E-49B9-33B7-98D1-EC51049457D7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E041E037-FA4B-364A-B440-7A1051EA0301}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FD79F359-E577-46DB-AA74-D6E6B8B45BA8}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{71B1DF81-18D9-4E5B-9493-CAB02B6E9D8F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3B181CF2-878B-4758-8FBD-59D8AC5AB12D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{490A5A0F-1471-47FF-8BB5-719F1F5238AD}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{8E5B29C2-BC6E-40BE-B881-AEE35B1F4035}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D717F81-9148-4F12-8568-69135F087DB0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FD79F359-E577-46DB-AA74-D6E6B8B45BA8}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{FD79F359-E577-46DB-AA74-D6E6B8B45BA8}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{71B1DF81-18D9-4E5B-9493-CAB02B6E9D8F}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D0592BF5-C3EE-4A82-8A3B-EA0598F192BA}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{54BE6CD7-0BCA-42FD-9A3E-B1E06318A3DB}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{EBD898F8-FCF6-4694-BC3B-EABC7271EEB1}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{31AD400D-1B06-4E33-A59A-90C2C140CBA0}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{56561B2A-FB5D-363A-9631-4C03D6054209}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{A717364F-69F3-3A24-ADD5-3901A57F880E}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE07101B-46D4-4A98-AF68-0333EA26E113}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{CCB08265-B35D-30B2-A6AF-6986CA957358}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{CD92622E-49B9-33B7-98D1-EC51049457D7}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{E041E037-FA4B-364A-B440-7A1051EA0301}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31AD400D-1B06-4E33-A59A-90C2C140CBA0}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9D717F81-9148-4F12-8568-69135F087DB0}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{AE07101B-46D4-4A98-AF68-0333EA26E113}]
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Key Deleted : HKCU\Software\APN DTX
Key Deleted : HKCU\Software\ilivid
Key Deleted : HKCU\Software\SmartBar
Key Deleted : HKCU\Software\SmartbarBackup
Key Deleted : HKCU\Software\SmartbarLog
Key Deleted : HKCU\Software\AppDataLow\Toolbar
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKCU\Software\AppDataLow\Software\WiseConvert
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\Fast Free Converter
Key Deleted : HKLM\Software\ilivid
Key Deleted : HKLM\Software\SearchquMediabarTb
Key Deleted : HKLM\Software\TotalRecipeSearch_14EI
Key Deleted : HKLM\Software\WiseConvert
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{81BFDC6A-7574-424C-AA2E-0A19FE2B1A3F}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Search Results Toolbar
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WiseConvert Toolbar
Key Deleted : [x64] HKLM\SOFTWARE\DataMngr

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16660

*************************

AdwCleaner[R0].txt - [9398 octets] - [13/09/2013 18:03:25]
AdwCleaner[s0].txt - [9198 octets] - [13/09/2013 18:05:57]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [9258 octets] ##########

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Here is the log from the security check.

 

 Results of screen317's Security Check version 0.99.73 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 10 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
McAfee Anti-Virus and Anti-Spyware  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300 
 JavaFX 2.1.1   
 Java 7 Update 25 
 Adobe Reader 10.1.7 Adobe Reader out of Date! 
````````Process Check: objlist.exe by Laurent```````` 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 3%
````````````````````End of Log``````````````````````

 

 

 

 

my question with this is that she has McAfee on the machine - won't windows firewall and McAfee fight each other?

 

Thanks for all of your help!
 

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They won´t fight each other because McAfee turns off the windows firewall during installation if its own firewall component is also installed. :)

 

Then your computer is all clean now! :)

 

Adobe Reader out of date

Your Adobe Reader is outdated. We will fix this.


  • Get the actual software from here. Important: Uncheck any optional software (for example Google Chrome, etc.) offered.
  • Run setup and follow the instructions.
  • Click upon Start-->control panel-->add/remove programs.
  • Search for and remove any older reader versions.

 

 

 

Uninstall our tools using delfix

Please follow these steps in order:

  1. In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
  2. In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
  3. In any case please download delfix to your desktop.
    • Close all other programms and start delfix.
    • Please check all the boxes and run the tool.
    • delfix will now delete all found traces of our removal process

[*] If there is still something left please delete it manualy.

 

 

 

How to protect yourself

  • System Updates
    Beeing up to date is very important. Please be sure to activate automatic updates in your control panel.
    Windows XP | Windows Vista |
    Windows 7 | windows 8
  • Protection
    What you need is one (not more) good virus scanner with backgroud protection. Additionally I recommend a special malwarescanner that you run from time to time.
    Personally I am using the avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer you good protection for free use. But please remember: You get only the full protection if you use the payed versions of your security software.
  • Up to date Software
    Stay up to date with all the programs you use. Some of those really have to have an eye on are: your browser(s) including add-ons and plug-ins, Java, Flash Player, your virus scanner, and basically every software you use often. These link may help you to check:

    [*] Backups
    There are chances for an emergency every day. So be prepared. Back up your data on a regular basis. If you burn it to DVDs from time to time, use a cloud-drive or a professional network backup system is your choice. [*] Brains
    It's no joke! You really need one of those things. :) It is very important not just to click anywhere it is colored or flashing while you surfing on the web. Do not click an OK button on any popping window without reading what it says. While installing software always choose the custom mode, read what those windows says and uncheck adware that will be installed along the software you want.

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Thank you again for all of your help Marius!  I will pass the information along to my step-daughter with what she (I think) did wrong to open the door for this Trojan.

 

I tell people about malwarebytes all the time - and your forum and help is a big part of why I bought the program myself - I'm not sure if you guys get any type of thanks from malwarebytes for doing such a good job - but I for one am very thankful.  If you ever come to the states you should look me up!!  I'd love to take you out to dinner or something to say thanks!

 

Marcia

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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