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slow pc and choppy video and music play by a toshiba I3 with windows 8


SLOWPC
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Hello and :welcome:


Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file
Edited by AdvancedSetup
Moved topic to its own
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My pc is a toshiba I3, and it has been running choppy with games, videos, music and also using it, display after actions such as cliking, sometimes nevigation even takes some few seconds. This together describe the choppy nature of my pc's operation style.

I have tried re-installing my windows several times but still am seing not a bit of improvement. I have also tried scanning several times with differnt softwares and they keep saying "no threat found".

I have also gotten rid of all I hve on my pc but still things are the same.

And am amazed because the action or the commant issued during normal operation of the pc is seen to have been processed at an impressive speed but it will be left with the display, this is perfectly seen when am playing games. When the choppyness Stops for a while, you can perfectly see that things are running at perfect speeds.

Please help me because am not enjoying the use of my pc any longer..........

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I see you had posted over =>HERE<=, but that is fine, being that it was an older topic it was best to start your own like you have here, now lets get some logs so we can see what may be going on.....

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt

    You can ignore the note about zipping the Attach.txt file

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this is the log after running it.

the 1st is the dds and the 2nd attach

 

 

                                               DDS

 

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16660
Run by Cus cus at 12:28:22 on 2013-09-09
Microsoft Windows 8 Pro  6.2.9200.0.1252.1.1033.18.4044.2981 [GMT -7:00]
.
AV: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\dwm.exe
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Windows\system32\taskhostex.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4206.722_x64__8wekyb3d8bbwe\LiveComm.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\System32\RuntimeBroker.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\WindowsApps\Microsoft.Camera_6.2.8514.0_x64__8wekyb3d8bbwe\webcam.exe
C:\Windows\system32\wwahost.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.2.9200.16384_none_622908ad510eb05b\TiWorker.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
mWinlogon: Userinit = userinit.exe
TCP: NameServer = 192.168.1.1 0.0.0.0
TCP: Interfaces\{1BB9920B-F6E1-42B1-8001-A141CB0D49B5} : DHCPNameServer = 192.168.1.1 0.0.0.0
TCP: Interfaces\{6C640FC6-2E10-4796-89E2-312C048990B6} : DHCPNameServer = 168.95.1.1
TCP: Interfaces\{6C640FC6-2E10-4796-89E2-312C048990B6}\155796C6C6370275966496 : DHCPNameServer = 168.95.1.1
TCP: Interfaces\{6C640FC6-2E10-4796-89E2-312C048990B6}\4584540275542402D20203234343239373933373 : DHCPNameServer = 197.251.203.57
SSODL: WebCheck - <orphaned>
x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Cus cus\AppData\Roaming\Mozilla\Firefox\Profiles\38lsnxn5.default\
.
============= SERVICES / DRIVERS ===============
.
R3 FwLnk;FwLnk Driver;C:\Windows\System32\Drivers\FwLnk.sys [2012-7-20 9216]
R3 L1C;NDIS Miniport Driver for Qualcomm Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\System32\Drivers\L1C63x64.sys [2012-6-2 100864]
R3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\Windows\System32\Drivers\rtwlane.sys [2012-6-29 1119232]
S3 vmbusr;Virtual Machine Bus Provider;C:\Windows\System32\Drivers\vmbusr.sys [2012-7-25 117248]
.
=============== Created Last 30 ================
.
2013-09-09 17:21:20    9515512    ----a-w-    C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{42B6B9E3-41B8-4245-9CBF-D007BD73411C}\mpengine.dll
2013-09-06 18:18:36    --------    d-----w-    C:\Windows\System32\appmgmt
2013-09-06 17:15:11    --------    d-----w-    C:\Program Files\Synaptics
2013-09-06 17:13:27    --------    d-----w-    C:\Intel
2013-09-06 17:06:53    278800    ------w-    C:\Windows\System32\MpSigStub.exe
2013-09-06 17:00:05    1314816    ----a-w-    C:\Windows\System32\rpcrt4.dll
2013-09-06 17:00:04    694272    ----a-w-    C:\Windows\SysWow64\rpcrt4.dll
2013-09-06 17:00:04    4036096    ----a-w-    C:\Windows\System32\win32k.sys
2013-09-06 16:59:21    1255936    ----a-w-    C:\Windows\System32\certutil.exe
2013-09-06 16:59:20    141312    ----a-w-    C:\Windows\System32\cryptnet.dll
2013-09-06 16:59:20    109056    ----a-w-    C:\Windows\SysWow64\cryptnet.dll
2013-09-06 16:59:20    1013248    ----a-w-    C:\Windows\SysWow64\certutil.exe
2013-09-06 16:59:01    2233168    ----a-w-    C:\Windows\System32\drivers\tcpip.sys
2013-09-06 16:59:00    411880    ----a-w-    C:\Windows\System32\drivers\FWPKCLNT.SYS
2013-09-06 16:58:45    1838080    ----a-w-    C:\Windows\System32\DWrite.dll
2013-09-06 16:58:45    1421312    ----a-w-    C:\Windows\SysWow64\DWrite.dll
2013-09-06 16:58:12    595968    ----a-w-    C:\Windows\System32\qedit.dll
2013-09-06 16:58:12    496640    ----a-w-    C:\Windows\SysWow64\qedit.dll
2013-09-06 16:58:12    20992    ----a-w-    C:\Windows\System32\drivers\usb8023.sys
2013-09-06 16:56:47    3958784    ----a-w-    C:\Windows\System32\jscript9.dll
2013-09-06 16:56:30    2877440    ----a-w-    C:\Windows\SysWow64\jscript9.dll
2013-09-06 16:56:29    108032    ----a-w-    C:\Program Files (x86)\Internet Explorer\jsdebuggeride.dll
2013-09-06 16:55:04    6987528    ----a-w-    C:\Windows\System32\ntoskrnl.exe
2013-09-06 16:53:57    2842112    ----a-w-    C:\Windows\System32\WMVDECOD.DLL
2013-09-06 16:52:43    861184    ----a-w-    C:\Windows\System32\drivers\http.sys
2013-09-05 01:29:55    508264    ----a-w-    C:\Windows\System32\d3dx10_35.dll
2013-09-04 19:08:36    --------    d-----w-    C:\ProgramData\Solidshield
2013-09-03 19:47:48    --------    d-----w-    C:\Users\Cus cus\AppData\Roaming\Malwarebytes
2013-09-03 19:46:48    --------    d-----w-    C:\ProgramData\Malwarebytes
2013-09-03 19:45:17    --------    d-----w-    C:\Users\Cus cus\AppData\Local\Programs
2013-09-02 03:58:19    --------    d-----w-    C:\Windows\Panther
2013-09-02 03:10:00    --------    d-----r-    C:\Users\Cus cus\Searches
2013-09-02 03:09:59    --------    d-----r-    C:\Users\Cus cus\Contacts
2013-08-15 08:13:32    32832    ----a-w-    C:\Windows\System32\drivers\TVALZ_O.SYS
.
==================== Find3M  ====================
.
2013-07-26 05:13:37    2241024    ----a-w-    C:\Windows\System32\wininet.dll
2013-07-26 05:13:28    915968    ----a-w-    C:\Windows\System32\uxtheme.dll
2013-07-26 05:13:28    53760    ----a-w-    C:\Windows\System32\UXInit.dll
2013-07-26 05:12:04    136704    ----a-w-    C:\Windows\System32\iesysprep.dll
2013-07-26 05:12:03    67072    ----a-w-    C:\Windows\System32\iesetup.dll
2013-07-26 03:35:08    2706432    ----a-w-    C:\Windows\System32\mshtml.tlb
2013-07-26 03:13:24    1767936    ----a-w-    C:\Windows\SysWow64\wininet.dll
2013-07-26 03:13:15    44032    ----a-w-    C:\Windows\SysWow64\UXInit.dll
2013-07-26 03:12:00    61440    ----a-w-    C:\Windows\SysWow64\iesetup.dll
2013-07-26 03:12:00    109056    ----a-w-    C:\Windows\SysWow64\iesysprep.dll
2013-07-26 02:49:14    2706432    ----a-w-    C:\Windows\SysWow64\mshtml.tlb
2013-07-26 00:54:34    534528    ----a-w-    C:\Windows\SysWow64\uxtheme.dll
2013-07-13 06:18:21    337408    ----a-w-    C:\Windows\System32\wintrust.dll
2013-07-13 06:16:06    68096    ----a-w-    C:\Windows\System32\cryptsvc.dll
2013-07-13 06:16:06    1889280    ----a-w-    C:\Windows\System32\crypt32.dll
2013-07-13 06:15:53    98304    ----a-w-    C:\Windows\System32\apprepsync.dll
2013-07-13 06:15:53    124416    ----a-w-    C:\Windows\System32\apprepapi.dll
2013-07-13 04:24:58    261120    ----a-w-    C:\Windows\SysWow64\wintrust.dll
2013-07-13 04:23:11    1568256    ----a-w-    C:\Windows\SysWow64\crypt32.dll
2013-07-13 04:23:03    87040    ----a-w-    C:\Windows\SysWow64\apprepapi.dll
2013-07-13 04:23:03    74240    ----a-w-    C:\Windows\SysWow64\apprepsync.dll
2013-06-27 22:04:51    78200    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-06-27 22:04:51    693112    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
.
============= FINISH: 12:29:22.43 ===============

 

 

                                                                

 

 

 

 

 

 

                                                                                ATTACH

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 8 Pro
Boot Device: \Device\HarddiskVolume1
Install Date: 9/1/2013 8:08:39 PM
System Uptime: 9/9/2013 9:54:01 AM (3 hours ago)
.
Motherboard: TOSHIBA |  | Portable PC
Processor: Intel® Core i3-2330M CPU @ 2.20GHz | CPU | 2200/1333mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 200 GiB total, 167.971 GiB free.
D: is FIXED (NTFS) - 252 GiB total, 239.787 GiB free.
E: is CDROM ()
F: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP1: 9/4/2013 5:57:36 PM - Windows Modules Installer
RP2: 9/6/2013 11:13:14 AM - Installed DirectX
.
==== Installed Programs ======================
.
Intel® Processor Graphics
Mozilla Firefox 24.0 (x86 en-US)
Mozilla Maintenance Service
Synaptics Pointing Device Driver
.
==== Event Viewer Messages From Past Week ========
.
9/3/2013 1:32:25 PM, Error: Schannel [36888]  - A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 51. The Windows SChannel error state is 900.
.
==== End Of File ===========================


 

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  • Root Admin

Well not enough information in the logs to know for sure.  Probably best to double check and make sure its not infected.  If its not infected then perhaps some type of general clean up maintenance will correct it.

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

 

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  • 4 weeks later...

 

OPTION 1

As we don't deal with malware removal in this section of the Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems or infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Follow this topic and choose Instantly,

    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own post changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

  • If there is no reply after 48 hours, you may reply to the topic, asking again for help, OR you may send a Private Message to a Moderator, asking for help.

 

Which points to the assistive topic;  I'm infected - What do I do now?

 

Where you would read and follow the directions and create a new post in the sub-forum;  Malware Removal Help

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am having a problem again. it says my post is too long and so it cant post it.

i decided to post the FRST.txt in a different reply, and the additional.txt also in a different reply as well as the checkup.txt. 

but the FRST.txt cant be posted because it says the post is too long. 

but the other 2 have been succesfully pasted. so please help me with that too                                                                   

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