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Suddenly can't connect to the Internet.


Malwaremoose
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Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  • You can ignore the note about zipping the Attach.txt file and just post it or attach it.
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Hi, Malwaremoose: :)

 

Is this by any chance the same computer about which you've started a topic in the malware removal section? Here: http://forums.malwarebytes.org/index.php?showtopic=132566

(And the same one for which you had another recent topic in the malware removal section? Here: http://forums.malwarebytes.org/index.php?showtopic=130525)

 

If so, it sounds as if you fell for a telephone scam and might be infected.

 

Please follow AdvancedSetup's advice to run the DDS tool, as requested.

If you cannot connect to the internet on the infected machine, you can use another computer to download the tool and transfer to the infected computer.

 

HOWEVER, as it seems that you might be infected, unless AdvancedSetup advises otherwise, I would post the DDS logs (DDS. txt and attach.txt) in your other topic in the malware removal section >>HERE<<, rather than in this post.

 

Then, please wait for a malware analyst to pick up your topic and please stay with your helper in that post until he/she gives you the "all clear".

 

Thanks,

 

daledoc1

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Hi:

 

Thanks for the update. :)

 

In any event, your loss of internet connectivity is likely related to your probable infection, but the experts will need some scan logs to tell for sure.

Unfortunately, we can't do that sort of work in this particular section of the forum.

The malware removal section is dedicated to just that sort of thing.

Moreover, it creates confusion and consumes scarce forum resources to be working on the same problem in multiple places ("cross-posting").

 

So, I would suggest that you please:

  1. Use your wife's (uninfected) computer to download DDS and save it to a flash drive.
  2. Use the flash drive to transfer DDS to the infected computer.
  3. Run DDS and post back with both of the logs in your other topic in the malware removal section >>HERE<<.
  4. Wait for assistance in that topic from one of the malware analysts.

If you have trouble with running DDS, then please just wait for a helper to pick up your other topic -- the forum can be rather busy, but someone will help you as soon as possible.

 

Thanks!

 

daledoc1

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There is no doubt that you fell for a Telephone Confidence job and were goaded into a rogue software purchase.  The Lovsan/Blaster worms was 10 years ago.  It is not seen in the wild Today.

 

Whether you have one affected laptop or two, ONE PERSON should be the POC of getting support for both platforms and each such be handled one at a time.

 

Pick the notebook that is most affected and start with that one.  Let the forum helper know the facts and that you have two notebooks that need to be checked.

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