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I think I am still infected. Please advise...

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I had some help  a little while ago rearding a malware infection. I was given the all clear but my suspicions continue due to some odd occurances.


Today when I connected to the internet Malwarebytes blocked a malicious outgoing connection...


IP-BLOCK (Type: outgoing, Port: 49165, Process: firefox.exe)
IP-BLOCK (Type: outgoing, Port: 49166, Process: firefox.exe)


When I updated windows last week the process cancelled itself. I was able to successfully complete the updates later but I found something in my Norton logs which coincided with the exact time of the event...


sample submission - CSIDL_SYSTEM\smss.exe



Correct me if I'm wrong but the smss.exe process should only operate from Windows\System32 not from CSIDL_SYSTEM. Does this mean I have the malware version ?


I am a paying customer. Should I contact customer support for help this time or wait for help here ?



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Sorry - I forgot to mention a couple of things...


1 - The laptop has been out of my hands for a week. It's been in a computer repair shop, so other people have had access to the machine.

2 - My Paypal account was possibly hacked at the weekend. The limits on my account were lifted without my knowledge or consent. My account has been locked down and Paypal is currently investigating.

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Another update -


This morning when I turned the laptop on Malwarebytes protection would not start and I got the message "the database is corrupt or missing"

I re-installed using the recovery CD.


This is what the logs said...


2013/09/04 11:21:49 +0100    ANDREW-PC    Andrew    ERROR    Integrity verification failed failed with error code 2
2013/09/04 11:21:49 +0100    ANDREW-PC    Andrew    MESSAGE    Protection stopped
2013/09/04 11:22:24 +0100    ANDREW-PC    Andrew    ERROR    Integrity verification failed failed with error code 2
2013/09/04 11:22:24 +0100    ANDREW-PC    Andrew    MESSAGE    Protection stopped
2013/09/04 11:22:44 +0100    ANDREW-PC    Andrew    ERROR    Integrity verification failed failed with error code 2
2013/09/04 11:22:44 +0100    ANDREW-PC    Andrew    MESSAGE    Protection stopped
2013/09/04 11:23:15 +0100    ANDREW-PC    Andrew    ERROR    Integrity verification failed failed with error code 2
2013/09/04 11:23:15 +0100    ANDREW-PC    Andrew    MESSAGE    Protection stopped

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Uninstalled and re-installed MBAM. Tried to run full system scan = two BSOD events.

Tried chameleon mode.
First attempt = mbam-killer.exe crash during 'killing known malicious processess'
Second attempt = BSOD with header 'memory_management'

It occured to me that some MBAM files may still be corrupt so I ran mbam-clean to remove all traces of MBAM then did another fresh install from my product CD.
Success !  I managed to run a full scan with MBAM.

Seems to be running normally again apart from one weird thing...

In protection module the 'show tooltip balloon when filesystem threat is blocked' although the box is still ticked it appears greyed out whenever a MBAM update is downloaded. I have to exit and restart the program for it to return to normal. I have never observed this behaviour in Malwarebytes before.

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  • Root Admin

Hello Andrew,


Please read the following and post back the requested information.



P2P/Piracy Warning:

If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.
  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

    [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)

RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.


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  • Root Admin

The log shows that something has a process open and locked.  Please follow these directions below and we'll see if we can find and remove that.


Please download Malwarebytes Anti-Rootkit from here

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

Please download AdwCleaner by Xplode to your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • If prompted by the User Account Control click Yes to allow it to run.
  • Under Actions click on the Delete button.
  • Click OK on all prompts.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the entire contents of that logfile to your next reply.
  • You can find the logfile at C:\AdwCleaner[s1].txt where the number in brackets indicates how often it was run.


Please go here to run the online antivirus scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

    [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.


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Here is JRT for now. I will wait for your go ahead before proceeding with any further steps.



Junkware Removal Tool (JRT) by Thisisu
Version: 5.5.7 (09.01.2013:1)
OS: Windows Vista Home Premium x86
Ran by Andrew on 05/09/2013 at  0:42:43.15

~~~ Services

~~~ Registry Values

~~~ Registry Keys

~~~ Files

~~~ Folders

~~~ Event Viewer Logs were cleared

Scan was completed on 05/09/2013 at  0:45:41.52
End of JRT log

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  • Root Admin

Your System Restore appears to be either turned off or broken or something is blocking the script from reading it as it says you have no Restore Points.
Please try to see if you can enable it and create a new System Restore Point.
Create a Restore Point for Windows 7 or Vista’s System Restore
 Then run this fix below.

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.


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Hi Ron,


Re: system restore. Sorry that's my doing. I've always had it turned off by choice.

I have always found that system restore ate up a lot of system resources (cpu, memory, harddrive space). With it turned on the harddrive is constantly 'churning away' and eating up gigabytes which I find really annoying.

I also read quite a while ago that malware can often use system restore points to hide and repropagate. So I've always had it turned off ever since it was introduced on my old XP machine.

It's never been a problem for me.

If you need me to turn it on please let me know.

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I have just observed Malwarebytes doing an automatic update. As it happened the protection module was momentarily disabaled again. Can you confirm that this is normal behaviour for MBAM ?


Also - since yesterday when malwarebytes appears in the start menu there is just a blank box in place of where the familiar blue malwarebytes symbol should be.

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i just found another malicious IP block in my logs...


2013/09/05 03:08:58 +0100    ANDREW-PC    Andrew    IP-BLOCK (Type: outgoing, Port: 52043, Process: firefox.exe)
2013/09/05 03:19:14 +0100    ANDREW-PC    Andrew    IP-BLOCK (Type: outgoing, Port: 52044, Process: firefox.exe)


This time however I did not receive a notification from MBAM. If I had not checked through the logs I would not have known about it.

Rather worrying. :unsure:

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  • Root Admin

Actually IP blocks often happen as a normal process due to advertisements from sites and does not mean that your system is infected.


As for System Restore Points - well it's better to have an infected computer that can be started and repaired than one that cannot start and no way to go back.  I would highly recommend that you do enable it and you can set up how much space it can use.  Unless there is something going on SR is normally pretty unnoticeable to most users.


Please to ahead and download the fixlist.txt file and run that fix and post back the new log.

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I've got AdBlock Plus & NoScript installed in Firefox. I shouldn't be receiving any ads.


I've checked the suspicious IP here...



My Norton logs show a sample submission of a file with lots of numbers and letters similar to that described on the virustotal page.


I will turn system restore back on as advised.

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  • Root Admin

Okay if you're certain then adjust the file by removing those lines and go ahead and run it.


Then save your preferences for NoScript and AdBlock Plus so that you can easily restore them when resetting or doing a clean install of a browser.


Make absolutely certain that Firefox is completely clean and working how you want it and then you can back it up with software like this if you like.



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