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Possible malware has disabled windows services

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Hi I am running Windows 7 64-bit. This problem happened when I tried opening Microsoft Security Essentials as administrator and it told me I don't have appropriate permission to access the item. I tried to update windows for any service packs or updates that I may not have, and got a message saying "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer." After a reboot I get the same thing. I went on to check on my firewall and saw that too was disabled. I clicked the Administrator Use recommended settings button and got the error code: Windows Firewall can't change some of your settings. Error Code 0x80070424. I came to this website and tried to download your free malwarebytes anti-malware program but after the download completes and I try to open it up, it says that the download contained a virus and was deleted. This happens to anything I download now. I think I have a gnarly issue will someone please help? Thanks.

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Hello daviess5 and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please follow the instructions here and then post the log files in your next reply.


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