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Hello, over the last several days whenever I attempt to open Malwarebytes I receive the message "Runtime error 339: component ieframe.dll or one of its dependencies not correctly registered: a file is missing or invalid."

 

I'm running Vista and AVG 2013. Here is the postings from attach and dds. Any ideas? I originally posted in the support forum who suggested I post here.

 

Thank you

attach.txtdds.txt

 

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  • Staff

Hello BUCKEYESstateofmind

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo

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Thank you for the help. I ran both programs and still get the same error message "Runtime error 339: component ieframe.dll or one of its dependencies not correctly registered: a file is missing or invalid" when I attempt to open Malwarebytes. I have pasted the content of the logs below. Let me know what the next step is.

Thank you again.

 

# AdwCleaner v3.001 - Report created 01/09/2013 at 08:52:37

# Updated 24/08/2013 by Xplode
# Operating System : Windows Vista Home Premium Service Pack 2 (32 bits)
# Username : Jake - JAKE-PC
# Running from : C:\Users\Jake\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
[#] Service Deleted : DefaultTabUpdate
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\Trymedia
Folder Deleted : C:\Program Files\DefaultTab
Folder Deleted : C:\Program Files\Common Files\AVG Secure Search
Folder Deleted : C:\Users\Jake\AppData\Local\Supreme Savings
Folder Deleted : C:\Users\Jake\AppData\LocalLow\AVG Security Toolbar
Folder Deleted : C:\Users\Jake\AppData\LocalLow\SweetIM
Folder Deleted : C:\Users\Jake\AppData\Roaming\DefaultTab
Folder Deleted : C:\Users\Jake\AppData\Roaming\iWin
Folder Deleted : C:\Users\Laura\AppData\LocalLow\AVG Secure Search
Folder Deleted : C:\Users\Jake\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{8E9E3331-D360-4f87-8803-52DE43566502}]
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\kdidombaedgpfiiedeimiebkmbilgmlc
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ogccgbmabaphcakpiclgcnmcnimhokcj
Key Deleted : HKLM\SOFTWARE\Classes\AppID\DefaultTabBHO.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\DefaultTabBHO.DefaultTabBrowser
Key Deleted : HKLM\SOFTWARE\Classes\DefaultTabBHO.DefaultTabBrowser.1
Key Deleted : HKLM\SOFTWARE\Classes\DefaultTabBHO.DefaultTabBrowserActiveX
Key Deleted : HKLM\SOFTWARE\Classes\DefaultTabBHO.DefaultTabBrowserActiveX.1
Key Deleted : HKLM\SOFTWARE\Classes\protocols\handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\S
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{94496571-6AC5-4836-82D5-D46260C44B17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{BC9FD17D-30F6-4464-9E53-596A90AFF023}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC5AD34C-6F10-4CB3-B74A-C2DD4D5060A3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{13ABD093-D46F-40DF-A608-47E162EC799D}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{31111111-1111-1111-1111-110111991162}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{EEE6C367-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
Key Deleted : HKCU\Software\AVG Security Toolbar
Key Deleted : HKCU\Software\Default Tab
Key Deleted : HKCU\Software\DefaultTab
Key Deleted : HKCU\Software\IM
Key Deleted : HKCU\Software\WNLT
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\AppDataLow\Software\AVG Security Toolbar
Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
Key Deleted : HKCU\Software\AppDataLow\Software\DefaultTab
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\Software\Default Tab
Key Deleted : HKLM\Software\DefaultTab
Key Deleted : HKLM\Software\Supreme Savings
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD95D125-2992-4858-B3EF-5F6FB52FBAD6}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DefaultTab Chrome
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DefaultTab
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{CD95D125-2992-4858-B3EF-5F6FB52FBAD6}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\AVG Secure Search
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\DefaultTab Chrome
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\DefaultTab
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v9.0.8112.16502
 
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [start Page]
 
-\\ Google Chrome v
 
[ File : C:\Users\Jake\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [9703 octets] - [01/09/2013 08:51:09]
AdwCleaner[s0].txt - [9752 octets] - [01/09/2013 08:52:37]
 
########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [9812 octets] ##########
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.5.6 (08.30.2013:1)
OS: Windows Vista Home Premium x86
Ran by Jake on Sun 09/01/2013 at  9:06:20.72
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110111991162}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110111991162}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110111991162}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110111991162}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7F6AFBF1-E065-4627-A2FD-810366367D01}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 09/01/2013 at  9:08:24.35
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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  • Staff

Hello BUCKEYESstateofmind

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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Same error message. Here is the combofix log:

 

ComboFix 13-09-01.02 - Jake 09/01/2013  19:06:11.1.2 - x86
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.3062.1238 [GMT -4:00]
Running from: c:\users\Jake\Downloads\ComboFix.exe
AV: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\acer\AcerTour\Reminder.exe
c:\programdata\Roaming
c:\programdata\SPL8CE7.tmp
c:\windows\Fonts\pala.ttf
.
.
(((((((((((((((((((((((((   Files Created from 2013-08-01 to 2013-09-01  )))))))))))))))))))))))))))))))
.
.
2013-09-01 23:13 . 2013-09-01 23:13 -------- d-----w- c:\users\Laura\AppData\Local\temp
2013-09-01 23:13 . 2013-09-01 23:13 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-09-01 13:06 . 2013-09-01 13:06 -------- d-----w- c:\windows\ERUNT
2013-09-01 12:51 . 2013-09-01 12:55 -------- d-----w- C:\AdwCleaner
2013-09-01 00:43 . 2013-09-01 00:43 -------- d-----w- c:\programdata\HitmanPro
2013-08-30 11:41 . 2013-08-02 04:09 1548288 ----a-w- c:\windows\system32\WMVDECOD.DLL
2013-08-15 00:35 . 2013-07-08 04:55 3551680 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-08-15 00:35 . 2013-07-08 04:55 3603904 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-08-15 00:35 . 2013-07-09 12:10 1205168 ----a-w- c:\windows\system32\ntdll.dll
2013-08-15 00:35 . 2013-07-08 04:20 172544 ----a-w- c:\windows\system32\wintrust.dll
2013-08-15 00:35 . 2013-07-08 04:16 98304 ----a-w- c:\windows\system32\cryptnet.dll
2013-08-15 00:35 . 2013-07-08 04:16 133120 ----a-w- c:\windows\system32\cryptsvc.dll
2013-08-15 00:35 . 2013-07-08 04:16 992768 ----a-w- c:\windows\system32\crypt32.dll
2013-08-15 00:35 . 2013-06-15 13:22 15872 ----a-w- c:\windows\system32\icaapi.dll
2013-08-15 00:35 . 2013-06-15 11:23 24064 ----a-w- c:\windows\system32\drivers\tssecsrv.sys
2013-08-15 00:35 . 2013-07-05 04:53 905664 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-08-15 00:35 . 2013-07-17 19:41 2048 ----a-w- c:\windows\system32\tzres.dll
2013-08-15 00:35 . 2013-07-10 09:47 783360 ----a-w- c:\windows\system32\rpcrt4.dll
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-09-01 13:34 . 2013-07-12 01:44 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2013-08-15 02:56 . 2013-03-31 17:46 37664 ----a-w- c:\windows\system32\drivers\avgtpx86.sys
2013-07-20 05:51 . 2013-07-20 05:51 246072 ----a-w- c:\windows\system32\drivers\avglogx.sys
2013-07-20 05:50 . 2013-07-20 05:50 60216 ----a-w- c:\windows\system32\drivers\avgidshx.sys
2013-07-20 05:50 . 2013-07-20 05:50 208184 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
2013-07-20 05:50 . 2013-07-20 05:50 171320 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2013-07-18 00:07 . 2013-07-18 00:07 31560 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2013-07-14 22:05 . 2011-03-28 22:36 22240 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
2013-07-10 05:32 . 2013-07-10 05:32 39224 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
2013-07-06 16:49 . 2013-07-06 16:49 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2013-07-06 16:49 . 2013-07-06 16:50 867240 ----a-w- c:\windows\system32\npDeployJava1.dll
2013-07-06 16:49 . 2011-07-02 23:46 789416 ----a-w- c:\windows\system32\deployJava1.dll
2013-07-01 05:45 . 2013-07-01 05:45 96568 ----a-w- c:\windows\system32\drivers\avgmfx86.sys
2013-06-04 01:50 . 2013-07-11 12:34 2049024 ----a-w- c:\windows\system32\win32k.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 130736 ----a-w- c:\users\Jake\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 130736 ----a-w- c:\users\Jake\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36 130736 ----a-w- c:\users\Jake\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-04-11 1233920]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2011-01-25 39408]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 202240]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvSvc"="c:\windows\system32\nvsvc.dll" [2007-06-26 86016]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-06-26 8433664]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2007-06-26 81920]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2007-05-09 865840]
"eDataSecurity Loader"="c:\acer\Empowering Technology\eDataSecurity\eDSloader.exe" [2007-04-25 457216]
"eAudio"="c:\acer\Empowering Technology\eAudio\eAudio.exe" [2007-06-11 1286144]
"RtHDVCpl"="RtHDVCpl.exe" [2007-09-04 4702208]
"LManager"="c:\progra~1\LAUNCH~1\QtZgAcer.EXE" [2007-07-31 707080]
"PlayMovie"="c:\program files\Acer Arcade Deluxe\Play Movie\PMVService.exe" [2007-05-24 206952]
"Acer Product Registration"="c:\program files\Acer Registration\ACE1.exe" [2007-02-02 3383296]
"Acer Assist Launcher"="c:\program files\Acer Assist\launcher.exe" [2007-02-02 1261568]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2007-02-12 174872]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2011-01-22 40368]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-09-08 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-11-18 421160]
"Skytel"="Skytel.exe" [2007-09-04 1826816]
"AVG_UI"="c:\program files\AVG\AVG2013\avgui.exe" [2013-07-01 4411440]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-02-12 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-02-12 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-02-12 133656]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
.
c:\users\Jake\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dropbox.lnk - c:\users\Jake\AppData\Roaming\Dropbox\bin\Dropbox.exe /systemstartup [2013-5-24 27776968]
OpenOffice.org 2.3.lnk - c:\program files\OpenOffice.org 2.3\program\quickstart.exe [2007-8-17 393216]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Acer VCM.lnk - c:\program files\Acer\Acer VCM\AcerVCM.exe [2007-11-21 1208320]
Empowering Technology Launcher.lnk - c:\acer\Empowering Technology\eAPLauncher.exe 9999 [2007-8-21 535336]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ   FontCache
.
Contents of the 'Scheduled Tasks' folder
.
2013-09-01 c:\windows\Tasks\AVG-Secure-Search-Update_AUG2013_TB_rel.job
- c:\program files\AVG SafeGuard toolbar\AVG-Secure-Search-Update_AUG2013_TB.exe [2013-08-21 19:07]
.
2013-09-01 c:\windows\Tasks\AVG-Secure-Search-Update_AUG2013_TB_rmv.job
- c:\program files\AVG SafeGuard toolbar\AVG-Secure-Search-Update_AUG2013_TB.exe [2013-08-21 19:07]
.
2013-09-01 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-01-25 17:30]
.
2013-09-01 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-01-25 17:30]
.
2013-08-31 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2864646676-636388895-4092944079-1000Core.job
- c:\users\Jake\AppData\Local\Google\Update\GoogleUpdate.exe [2012-08-31 14:59]
.
2013-09-01 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2864646676-636388895-4092944079-1000UA.job
- c:\users\Jake\AppData\Local\Google\Update\GoogleUpdate.exe [2012-08-31 14:59]
.
.
------- Supplementary Scan -------
.
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
TCP: DhcpNameServer = 192.168.0.1
.
- - - - ORPHANS REMOVED - - - -
.
BHO-{95B7759C-8C7F-4BF1-B163-73684A933233} - (no file)
Toolbar-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
Toolbar-Locked - (no file)
WebBrowser-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
HKCU-Run-Acer Tour Reminder - c:\acer\AcerTour\Reminder.exe
HKCU-Run-AVG-Secure-Search-Update_AUG2013_TB - c:\program files\AVG Secure Search\AVG-Secure-Search-Update_AUG2013_TB.exe
HKLM-Run-ALaunch - c:\acer\ALaunch\AlaunchClient.exe
HKLM-Run-Acer Tour - (no file)
HKLM-Run-eRecoveryService - (no file)
HKLM-Run-Acer Tour Reminder - c:\acer\AcerTour\Reminder.exe
HKLM-Run-SetPanel - c:\acer\APanel\APanel.cmd
SafeBoot-WudfPf
SafeBoot-WudfRd
AddRemove-Move Networks Player - IE - c:\users\Jake\AppData\Roaming\Move Networks\ie_bin\Uninst.exe
AddRemove-{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110111700} - c:\program files\Acer GameZone\Zuma Deluxe\Uninstall.exe
AddRemove-{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11029123} - c:\program files\Acer GameZone\Bricks of Egypt\Uninstall.exe
AddRemove-{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111263673} - c:\program files\Acer GameZone\Treasures of the Deep\Uninstall.exe
AddRemove-{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111271497} - c:\program files\Acer GameZone\Mystery Case Files - Prime Suspects\Uninstall.exe
AddRemove-{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111307457} - c:\program files\Acer GameZone\Galapago\Uninstall.exe
AddRemove-{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111310630} - c:\program files\Acer GameZone\Big Kahuna Reef 2\Uninstall.exe
AddRemove-{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111473353} - c:\program files\Acer GameZone\Dynasty\Uninstall.exe
AddRemove-{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11170417} - c:\program files\Acer GameZone\Luxor 2\Uninstall.exe
AddRemove-{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111771833} - c:\program files\Acer GameZone\Jewel Quest Solitaire\Uninstall.exe
AddRemove-{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-112179547} - c:\program files\Acer GameZone\Mystery Case Files Ravenhearst\Uninstall.exe
AddRemove-03_Swallowtail - c:\program files\SAMSUNG\USB Drivers\03_Swallowtail\Uninstall.exe
AddRemove-04_semseyite - c:\program files\SAMSUNG\USB Drivers\04_semseyite\Uninstall.exe
AddRemove-16_Shrewsbury - c:\program files\SAMSUNG\USB Drivers\16_Shrewsbury\Uninstall.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-09-01 19:13
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...  
.
scanning hidden autostart entries ... 
.
scanning hidden files ...  
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\system\ControlSet002\Services\{49DE1C67-83F8-4102-99E0-C16DCC7EEC796}]
"ImagePath"="\??\c:\program files\Acer Arcade Deluxe\Play Movie\000.fcl"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\system\ControlSet002\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet002\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2013-09-01  19:15:11
ComboFix-quarantined-files.txt  2013-09-01 23:15
.
Pre-Run: 23,225,880,576 bytes free
Post-Run: 23,242,784,768 bytes free
.
- - End Of File - - 2E9AD7DFF9956AB7AC0C2D2F890E11BC
0DCE9A450E9979B9640D57E81152A29D
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  • Staff

Hello BUCKEYESstateofmind

I have been researching that error for the last few days and have only seen it fixed on a few occasions and we have already done those things without it getting fixed.

All the other times it has taken a reinstall of the Operating system to get it fixed. What it looks like is something that Malwarebytes Antimalware needs to run has been corrupted. It is not something in Malwarebytes but something on the computer that malwarebytes needs.

William

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