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I'm infected! please help!


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I need help please!  My computer has run the Malwarebytes pro version and it's still showing signs of virus.   When i try to turn off my computer, windows will show that it's installing updates and stay on that screen till the battery dies.  I've restored the computer to an earlier session, but it still does the same.  please help

 

is this where i post the dds and attach file that i was told to save to my computer?  

 

thank you!

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Hello absolutfris and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
This is it. Please post your logs!
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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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