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malewarebytes stuck on strange directory


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Hello.

I'm running Marelwarebytes on Windows 8 and it is hanging on one particular directory that has a jumbled name. Whenever I look for the directory, no such folder is listed (with hidden and OS files included). Not sure what could be causing this. I've included an image of the problem. Malewarebytes hung for over 10 hours before I finally killed it.

 

Thanks!

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  • Root Admin

Hello and :welcome:
 
Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

 

 

Next please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  • You can ignore the note about zipping the Attach.txt file.
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  • Root Admin

I don't see any obvious reason for this.  You may want to either try getting assistance with having someone assist you to make sure the computer is not infected, or open a ticket on the Help Desk and have them assist you with this issue.

 

http://www.malwarebytes.org/contact_consumer/

 

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


Thanks

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