Jump to content

I believe my computer is infected - please help


Recommended Posts

I am trying to clean up one of my children's laptop.  I cannot install internet explorer and it appears there are some viruses or malware present.

 

Here is the attach.txt

 

------

 

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium 
Boot Device: \Device\HarddiskVolume1
Install Date: 9/14/2011 9:31:45 PM
System Uptime: 8/29/2013 9:42:55 AM (1 hours ago)
.
Motherboard: LENOVO |  | 4177CTO
Processor: Intel® Core i5-2520M CPU @ 2.50GHz | CPU | 775/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 281 GiB total, 174.628 GiB free.
Q: is FIXED (NTFS) - 16 GiB total, 7.047 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: AntiLog32
Device ID: ROOT\LEGACY_ANTILOG32\0000
Manufacturer: 
Name: AntiLog32
PNP Device ID: ROOT\LEGACY_ANTILOG32\0000
Service: AntiLog32
.
==== System Restore Points ===================
.
RP112: 7/11/2013 3:00:30 AM - Windows Update
RP113: 7/13/2013 3:00:24 AM - Windows Update
RP114: 8/5/2013 3:00:20 AM - Windows Update
RP116: 8/19/2013 7:48:59 PM - Scheduled Checkpoint
RP118: 8/20/2013 3:00:18 AM - Windows Update
RP119: 8/27/2013 7:03:12 PM - Scheduled Checkpoint
RP120: 8/28/2013 3:00:23 AM - Windows Update
RP121: 8/29/2013 10:20:51 AM - Jeff Pre-cleanup
.
==== Installed Programs ======================
.
Adobe AIR
Adobe Anchor Service CS4
Adobe Anchor Service x64 CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe CMaps x64 CS4
Adobe Color - Photoshop Specific CS4
Adobe Color EU Extra Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Recommended Settings CS4
Adobe Color Video Profiles CS CS4
Adobe CSI CS4
Adobe CSI CS4 x64
Adobe Default Language CS4
Adobe Device Central CS4
Adobe Drive CS4
Adobe Drive CS4 x64
Adobe ExtendScript Toolkit CS4
Adobe Extension Manager CS4
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Fonts All
Adobe Fonts All x64
Adobe Linguistics CS4
Adobe Linguistics CS4 x64
Adobe Media Player
Adobe Output Module
Adobe PDF Library Files CS4
Adobe PDF Library Files x64 CS4
Adobe Photoshop CS4
Adobe Photoshop CS4 (64 Bit)
Adobe Photoshop CS4 Support
Adobe Reader 9.5.1
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe Type Support CS4
Adobe Type Support x64 CS4
Adobe Update Manager CS4
Adobe WinSoft Linguistics Plugin
Adobe WinSoft Linguistics Plugin x64
Adobe XMP Panels CS4
AdobeColorCommonSetCMYK
AdobeColorCommonSetRGB
Amazon MP3 Downloader 1.0.12
Apple Application Support
Apple Mobile Device Support
Broadcom InConcert Maestro
BrowserSafeguard
Burn.Now 4.5
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Conexant 20672 SmartAudio HD
Connect
CopyTrans Suite Remove Only
Corel Burn.Now Lenovo Edition
Corel DVD MovieFactory 7
Corel DVD MovieFactory Lenovo Edition
Corel WinDVD
Create Recovery Media
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Direct DiscRecorder
Epson Connect
Epson Customer Participation
Epson Event Manager
EPSON NX230 Series Printer Uninstall
EPSON Scan
Facebook Video Calling 1.2.0.287
File Opener Pro
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
GraphPad Prism 5
Integrated Camera Driver Installer Package Ver.1.1.0.1147
Integrated Camera TWAIN
Intel® Control Center
Intel® Identity Protection Technology 1.1.2.0
Intel® Processor Graphics
Junk Mail filter update
kuler
Lenovo Auto Scroll Utility
Lenovo Registration
Lenovo System Interface Driver
Lenovo ThinkVantage Toolbox
Lenovo User Guide
Lenovo Warranty Information
Lenovo Welcome
LTCM Client
Malwarebytes Anti-Malware version 1.75.0.1300
Media Player Classic - Home Cinema 1.6.1.4235 x64
Mesh Runtime
Message Center Plus
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
On Screen Display
PDF Settings CS4
Pharos
Photoshop Camera Raw
Photoshop Camera Raw_x64
RapidBoot
Registry Patch to Enable Maximum Power Saving on WiFi Adapters for Windows 7
RICOH_Media_Driver_v2.13.18.02
Search Protect by conduit
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
Skype™ 5.10
Sophos Anti-Virus
Sophos AutoUpdate
Suite Shared Configuration CS4
System Update
ThinkPad Bluetooth with Enhanced Data Rate Software
ThinkPad FullScreen Magnifier
ThinkPad Power Management Driver
ThinkPad Power Manager
ThinkPad UltraNav Driver
ThinkPad UltraNav Utility
ThinkPad Wireless LAN Adapter Software
ThinkVantage Active Protection System
ThinkVantage AutoLock
ThinkVantage Communications Utility
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
VIPAccess
WhiteSmoke New Toolbar
Windows Driver Package - Intel (e1cexpress) Net  (12/21/2010 11.8.84.0)
Windows Driver Package - Intel (MEIx64) System  (10/19/2010 7.0.0.1144)
Windows Driver Package - Intel System  (09/10/2010 9.2.0.1011)
Windows Driver Package - Intel System  (10/04/2010 9.2.0.1015)
Windows Driver Package - Intel USB  (09/16/2010 9.2.0.1013)
Windows Driver Package - Lenovo 1.61.00.11 (11/11/2010 1.61.00.11)
Windows Driver Package - Ricoh Company SD Host Controller (03/23/2011 6.10.10.30)
Windows Driver Package - Synaptics (SynTP) Mouse  (03/24/2011 15.2.19.0)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
.
==== Event Viewer Messages From Past Week ========
.
8/28/2013 3:56:01 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MMCSS service.
8/28/2013 3:55:31 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the EapHost service.
8/28/2013 3:55:01 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the BITS service.
8/28/2013 3:54:01 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Appinfo service.
8/28/2013 3:53:21 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AeLookupSvc service.
8/28/2013 3:53:21 PM, Error: Service Control Manager [7000]  - The Application Experience service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
8/28/2013 3:51:31 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.
8/28/2013 11:39:39 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the wuauserv service.
8/28/2013 11:38:39 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
8/28/2013 11:38:09 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the seclogon service.
8/28/2013 11:37:39 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Schedule service.
8/28/2013 11:37:09 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the RasMan service.
8/27/2013 5:38:49 PM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Media Player Network Sharing Service service, but this action failed with the following error:  An instance of the service is already running.
8/27/2013 5:38:19 PM, Error: Service Control Manager [7031]  - The Windows Media Player Network Sharing Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
.
==== End Of File ===========================
 
 
Here is the DDS.txt:
 
----
 
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium 
Boot Device: \Device\HarddiskVolume1
Install Date: 9/14/2011 9:31:45 PM
System Uptime: 8/29/2013 9:42:55 AM (1 hours ago)
.
Motherboard: LENOVO |  | 4177CTO
Processor: Intel® Core i5-2520M CPU @ 2.50GHz | CPU | 775/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 281 GiB total, 174.628 GiB free.
Q: is FIXED (NTFS) - 16 GiB total, 7.047 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: AntiLog32
Device ID: ROOT\LEGACY_ANTILOG32\0000
Manufacturer: 
Name: AntiLog32
PNP Device ID: ROOT\LEGACY_ANTILOG32\0000
Service: AntiLog32
.
==== System Restore Points ===================
.
RP112: 7/11/2013 3:00:30 AM - Windows Update
RP113: 7/13/2013 3:00:24 AM - Windows Update
RP114: 8/5/2013 3:00:20 AM - Windows Update
RP116: 8/19/2013 7:48:59 PM - Scheduled Checkpoint
RP118: 8/20/2013 3:00:18 AM - Windows Update
RP119: 8/27/2013 7:03:12 PM - Scheduled Checkpoint
RP120: 8/28/2013 3:00:23 AM - Windows Update
RP121: 8/29/2013 10:20:51 AM - Jeff Pre-cleanup
.
==== Installed Programs ======================
.
Adobe AIR
Adobe Anchor Service CS4
Adobe Anchor Service x64 CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe CMaps x64 CS4
Adobe Color - Photoshop Specific CS4
Adobe Color EU Extra Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Recommended Settings CS4
Adobe Color Video Profiles CS CS4
Adobe CSI CS4
Adobe CSI CS4 x64
Adobe Default Language CS4
Adobe Device Central CS4
Adobe Drive CS4
Adobe Drive CS4 x64
Adobe ExtendScript Toolkit CS4
Adobe Extension Manager CS4
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Fonts All
Adobe Fonts All x64
Adobe Linguistics CS4
Adobe Linguistics CS4 x64
Adobe Media Player
Adobe Output Module
Adobe PDF Library Files CS4
Adobe PDF Library Files x64 CS4
Adobe Photoshop CS4
Adobe Photoshop CS4 (64 Bit)
Adobe Photoshop CS4 Support
Adobe Reader 9.5.1
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe Type Support CS4
Adobe Type Support x64 CS4
Adobe Update Manager CS4
Adobe WinSoft Linguistics Plugin
Adobe WinSoft Linguistics Plugin x64
Adobe XMP Panels CS4
AdobeColorCommonSetCMYK
AdobeColorCommonSetRGB
Amazon MP3 Downloader 1.0.12
Apple Application Support
Apple Mobile Device Support
Broadcom InConcert Maestro
BrowserSafeguard
Burn.Now 4.5
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Conexant 20672 SmartAudio HD
Connect
CopyTrans Suite Remove Only
Corel Burn.Now Lenovo Edition
Corel DVD MovieFactory 7
Corel DVD MovieFactory Lenovo Edition
Corel WinDVD
Create Recovery Media
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Direct DiscRecorder
Epson Connect
Epson Customer Participation
Epson Event Manager
EPSON NX230 Series Printer Uninstall
EPSON Scan
Facebook Video Calling 1.2.0.287
File Opener Pro
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
GraphPad Prism 5
Integrated Camera Driver Installer Package Ver.1.1.0.1147
Integrated Camera TWAIN
Intel® Control Center
Intel® Identity Protection Technology 1.1.2.0
Intel® Processor Graphics
Junk Mail filter update
kuler
Lenovo Auto Scroll Utility
Lenovo Registration
Lenovo System Interface Driver
Lenovo ThinkVantage Toolbox
Lenovo User Guide
Lenovo Warranty Information
Lenovo Welcome
LTCM Client
Malwarebytes Anti-Malware version 1.75.0.1300
Media Player Classic - Home Cinema 1.6.1.4235 x64
Mesh Runtime
Message Center Plus
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
On Screen Display
PDF Settings CS4
Pharos
Photoshop Camera Raw
Photoshop Camera Raw_x64
RapidBoot
Registry Patch to Enable Maximum Power Saving on WiFi Adapters for Windows 7
RICOH_Media_Driver_v2.13.18.02
Search Protect by conduit
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
Skype™ 5.10
Sophos Anti-Virus
Sophos AutoUpdate
Suite Shared Configuration CS4
System Update
ThinkPad Bluetooth with Enhanced Data Rate Software
ThinkPad FullScreen Magnifier
ThinkPad Power Management Driver
ThinkPad Power Manager
ThinkPad UltraNav Driver
ThinkPad UltraNav Utility
ThinkPad Wireless LAN Adapter Software
ThinkVantage Active Protection System
ThinkVantage AutoLock
ThinkVantage Communications Utility
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
VIPAccess
WhiteSmoke New Toolbar
Windows Driver Package - Intel (e1cexpress) Net  (12/21/2010 11.8.84.0)
Windows Driver Package - Intel (MEIx64) System  (10/19/2010 7.0.0.1144)
Windows Driver Package - Intel System  (09/10/2010 9.2.0.1011)
Windows Driver Package - Intel System  (10/04/2010 9.2.0.1015)
Windows Driver Package - Intel USB  (09/16/2010 9.2.0.1013)
Windows Driver Package - Lenovo 1.61.00.11 (11/11/2010 1.61.00.11)
Windows Driver Package - Ricoh Company SD Host Controller (03/23/2011 6.10.10.30)
Windows Driver Package - Synaptics (SynTP) Mouse  (03/24/2011 15.2.19.0)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
.
==== Event Viewer Messages From Past Week ========
.
8/28/2013 3:56:01 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MMCSS service.
8/28/2013 3:55:31 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the EapHost service.
8/28/2013 3:55:01 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the BITS service.
8/28/2013 3:54:01 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Appinfo service.
8/28/2013 3:53:21 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AeLookupSvc service.
8/28/2013 3:53:21 PM, Error: Service Control Manager [7000]  - The Application Experience service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
8/28/2013 3:51:31 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.
8/28/2013 11:39:39 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the wuauserv service.
8/28/2013 11:38:39 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
8/28/2013 11:38:09 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the seclogon service.
8/28/2013 11:37:39 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Schedule service.
8/28/2013 11:37:09 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the RasMan service.
8/27/2013 5:38:49 PM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Media Player Network Sharing Service service, but this action failed with the following error:  An instance of the service is already running.
8/27/2013 5:38:19 PM, Error: Service Control Manager [7031]  - The Windows Media Player Network Sharing Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
.
==== End Of File ===========================
 
 
Many thanks.

 

Link to post
Share on other sites

Hello jeffmeh! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please post your DDS.txt content.
Link to post
Share on other sites

Thank you Borislav.  It looks I posted the attach.txt twice.  Here is the DDS.txt.

 

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16660
Run by Julia at 10:50:01 on 2013-08-29
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3983.2065 [GMT -4:00]
.
AV: Sophos Anti-Virus *Disabled/Updated* {65FBD860-96D8-75EF-C7ED-7BE27E6C498A}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Sophos Anti-Virus *Disabled/Updated* {DE9A3984-B0E2-7A61-FD5D-409005EB0337}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\ibmpmsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SavService.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\LENOVO\HOTKEY\TPHKLOAD.exe
C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\ThinkPad\Bluetooth Software\btwdins.exe
C:\Windows\system32\CxAudMsg64.exe
C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe
C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE
C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe
C:\Program Files\Lenovo\Communications Utility\CAMMUTE.exe
C:\Program Files\LENOVO\HOTKEY\MICMUTE.exe
C:\Program Files\Lenovo\Communications Utility\TPKNRSVC.exe
C:\Program Files\LENOVO\VIRTSCRL\lvvsst.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\PROGRA~2\PHAROS~1\Core\CTskMstr.exe
C:\Windows\SysWOW64\SAsrv.exe
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Control\swc_service.exe
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe
C:\Program Files (x86)\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\SearchIndexer.exe
C:\PROGRA~1\LENOVO\VIRTSCRL\virtscrl.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskhost.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\rundll32.exe
C:\PROGRA~1\Lenovo\Zoom\TPSCREX.EXE
C:\PROGRA~1\Lenovo\HOTKEY\TPONSCR.EXE
C:\PROGRA~1\Lenovo\HOTKEY\tpnumlkd.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\TpShocks.exe
C:\Program Files\CONEXANT\ForteConfig\fmapp.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Lenovo\Communications Utility\TpKnrres.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Lenovo\AutoLock\ALCKRESI.exe
C:\Users\Julia\AppData\Local\Facebook\Update\FacebookUpdate.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\ThinkPad\Bluetooth Software\BTTray.exe
C:\Program Files (x86)\Integrated Camera Driver\X64\RCIMGDIR.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\rundll32.exe
C:\PROGRA~2\ThinkPad\UTILIT~1\SCHTASK.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
C:\Windows\SysWOW64\RunDll32.exe
C:\Program Files (x86)\Sophos\AutoUpdate\ALMon.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\ThinkPad\Bluetooth Software\Bluetooth Headset Helper.exe
C:\Program Files\ThinkPad\Bluetooth Software\BluetoothHeadsetProxy.exe
C:\Program Files\ThinkPad\Bluetooth Software\BtStackServer.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files (x86)\Lenovo\System Update\SUService.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\LENOVO\Message Center Plus\MCPLaunch.exe
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SavMain.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\SearchProtect\bin\CltMngSvc.exe
C:\Users\Julia\AppData\Roaming\SearchProtect\bin\cltmng.exe
C:\Program Files (x86)\Browsersafeguard\Browsersafeguard.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\SysWOW64\DllHost.exe
C:\Program Files (x86)\Symantec\VIP Access Client\VIPUIManager.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uProxyServer = hxxp=127.0.0.1:51952;https=127.0.0.1:51952
uProxyOverride = <-loopback>
uURLSearchHooks: WhiteSmoke New Toolbar: {739df940-c5ee-4bab-9d7e-270894ae687a} - C:\Program Files (x86)\WhiteSmoke_New\prxtbWhit.dll
mURLSearchHooks: WhiteSmoke New Toolbar: {739df940-c5ee-4bab-9d7e-270894ae687a} - C:\Program Files (x86)\WhiteSmoke_New\prxtbWhit.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: WhiteSmoke New Toolbar: {739df940-c5ee-4bab-9d7e-270894ae687a} - C:\Program Files (x86)\WhiteSmoke_New\prxtbWhit.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Updater For XFIN_PORTAL: {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} - 
BHO: Symantec VIP Access Add-On: {C63CD127-A1CB-4D49-A4F7-D6F88A917BE6} - C:\Program Files (x86)\Symantec\VIP Access Client\VIPAddOnForIE.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: WhiteSmoke New Toolbar: {739DF940-C5EE-4BAB-9D7E-270894AE687A} - C:\Program Files (x86)\WhiteSmoke_New\prxtbWhit.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: WhiteSmoke New Toolbar: {739df940-c5ee-4bab-9d7e-270894ae687a} - C:\Program Files (x86)\WhiteSmoke_New\prxtbWhit.dll
uRun: [Facebook Update] "C:\Users\Julia\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
uRun: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
uRun: [searchProtect] C:\Users\Julia\AppData\Roaming\SearchProtect\bin\cltmng.exe
uRun: [browserSafeguard] C:\Program Files (x86)\Browsersafeguard\Browsersafeguard.exe
mRun: [RotateImage] C:\Program Files (x86)\Integrated Camera Driver\X64\RCIMGDIR.exe
mRun: [PWMTRV] rundll32 C:\PROGRA~2\ThinkPad\UTILIT~1\PWMTR64V.DLL,PwrMgrBkGndMonitor
mRun: [Lenovo Registration] C:\Program Files (x86)\Lenovo Registration\LenovoReg.exe /boot
mRun: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
mRun: [LTCM Client] C:\Program Files (x86)\LTCM Client\ltcmClient.exe /startup
mRun: [sophos AutoUpdate Monitor] C:\Program Files (x86)\Sophos\AutoUpdate\almon.exe
mRun: [searchProtectAll] C:\Program Files (x86)\SearchProtect\bin\cltmng.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files\ThinkPad\Bluetooth Software\BTTray.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~3\Office14\ONBttnIE.dll/105
IE: Send image to &Bluetooth Device... - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
LSP: C:\ProgramData\Sophos\Web Intelligence\swi_ifslsp.dll
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{4E27899F-9BC3-45C2-A334-6087CF8C0425} : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{4E27899F-9BC3-45C2-A334-6087CF8C0425}\36865636B6562737 : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{D43218A0-0A87-404A-8EFA-DF8C6F8ABA65} : DHCPNameServer = 75.75.75.75 75.75.76.76
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Symantec VIP Access Add-On: {C63CD127-A1CB-4D49-A4F7-D6F88A917BE6} - 
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [TpShocks] TpShocks.exe
x64-Run: [ForteConfig] C:\Program Files\Conexant\ForteConfig\fmapp.exe
x64-Run: [smartAudio] C:\Program Files\CONEXANT\SAII\SAIICpl.exe /t
x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [LENOVO.TPKNRRES] C:\Program Files\Lenovo\Communications Utility\TPKNRRES.exe
x64-Run: [ALCKRESI.EXE] C:\Program Files\Lenovo\AutoLock\ALCKRESI.EXE
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 DzHDD64;DzHDD64;C:\Windows\System32\drivers\DZHDD64.SYS [2011-9-7 31344]
R0 TPDIGIMN;TPDIGIMN;C:\Windows\System32\drivers\ApsHM64.sys [2010-12-15 23664]
R1 lenovo.smi;Lenovo System Interface Driver;C:\Windows\System32\drivers\smiifx64.sys [2010-12-29 15472]
R1 PHCORE;PHCORE;C:\Program Files\Lenovo\RapidBoot\PHCORE64.sys [2011-7-8 32104]
R1 SAVOnAccess;SAVOnAccess;C:\Windows\System32\drivers\savonaccess.sys [2013-2-21 144672]
R2 CltMngSvc;Search Protect by Conduit Updater;C:\Program Files (x86)\SearchProtect\bin\CltMngSvc.exe [2013-5-8 97056]
R2 CxAudMsg;Conexant Audio Message Service;C:\Windows\System32\CxAudMsg64.exe [2011-9-7 198784]
R2 EPSON_EB_RPCV4_04;EPSON V5 Service4(04);C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE [2012-8-28 168448]
R2 EPSON_PM_RPCV4_04;EPSON V3 Service4(04);C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE [2012-8-28 131072]
R2 EpsonCustomerParticipation;EpsonCustomerParticipation;C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe [2011-6-9 555392]
R2 jhi_service;Intel® Identity Protection Technology Host Interface Service;C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe [2011-2-24 212944]
R2 LENOVO.CAMMUTE;Lenovo Camera Mute;C:\Program Files\Lenovo\Communications Utility\CamMute.exe [2011-9-7 40808]
R2 LENOVO.MICMUTE;Lenovo Microphone Mute;C:\Program Files\Lenovo\HOTKEY\micmute.exe [2010-12-29 45496]
R2 LENOVO.TPKNRSVC;Lenovo Keyboard Noise Reduction;C:\Program Files\Lenovo\Communications Utility\TPKNRSVC.exe [2011-9-7 59240]
R2 Lenovo.VIRTSCRLSVC;Lenovo Auto Scroll;C:\Program Files\Lenovo\VIRTSCRL\lvvsst.exe [2010-12-29 93032]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-4-30 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-4-30 701512]
R2 risdxc;risdxc;C:\Windows\System32\drivers\risdxc64.sys [2011-9-7 101376]
R2 SAService;Conexant SmartAudio service;C:\Windows\System32\SAsrv.exe --> C:\Windows\System32\SAsrv.exe [?]
R2 SAVAdminService;Sophos Anti-Virus status reporter;C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVAdminService.exe [2013-2-21 216640]
R2 SAVService;Sophos Anti-Virus;C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SavService.exe [2013-2-21 139840]
R2 Sophos AutoUpdate Service;Sophos AutoUpdate Service;C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe [2013-2-21 232512]
R2 Sophos Web Control Service;Sophos Web Control Service;C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Control\swc_service.exe [2013-2-21 357400]
R2 swi_service;Sophos Web Intelligence Service;C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe [2013-2-21 2869824]
R2 TPHKLOAD;Lenovo Hotkey Client Loader;C:\Program Files\Lenovo\HOTKEY\tphkload.exe [2010-12-29 114024]
R2 TPHKSVC;On Screen Display;C:\Program Files\Lenovo\HOTKEY\TPHKSVC.exe [2010-12-29 64440]
R3 5U877;USB Video Device;C:\Windows\System32\drivers\5U877.sys [2011-9-7 166016]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-9-7 317440]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-4-30 25928]
R3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\Windows\System32\drivers\rtl8192ce.sys [2011-9-7 947816]
R3 TVTI2C;Lenovo SM bus driver;C:\Windows\System32\drivers\tvti2c.sys [2010-9-28 41536]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 HyperW7Svc;HyperW7 Service;C:\Program Files\Lenovo\RapidBoot\HyperW7Svc64.exe [2011-7-8 144232]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]
S2 swi_update_64;Sophos Web Intelligence Update;C:\ProgramData\Sophos\Web Intelligence\swi_update_64.exe [2013-2-21 1998400]
S3 BTWAMPFL;BTWAMPFL;C:\Windows\System32\drivers\btwampfl.sys [2011-9-7 425000]
S3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2011-9-7 39464]
S3 DozeSvc;Lenovo Doze Mode Service;C:\Program Files (x86)\ThinkPad\Utilities\DZSVC64.EXE [2011-9-7 477032]
S3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe [2011-11-27 1038088]
S3 pmxdrv;pmxdrv;C:\Windows\System32\drivers\pmxdrv.sys [2011-9-7 31152]
S3 Power Manager DBC Service;Power Manager DBC Service;C:\Program Files (x86)\ThinkPad\Utilities\PWMDBSVC.exe [2011-9-7 79208]
S3 sdcfilter;sdcfilter;C:\Windows\System32\drivers\sdcfilter.sys [2013-2-21 36640]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2011-8-2 51712]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-9-17 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
S4 SophosBootDriver;SophosBootDriver;C:\Windows\System32\drivers\SophosBootDriver.sys [2013-2-21 25608]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-08-29 14:44:32 -------- d-----w- C:\Program Files (x86)\FileOpenerPro
2013-08-29 14:44:23 -------- d-----w- C:\Program Files (x86)\Browsersafeguard
2013-08-29 14:44:00 770384 ----a-w- C:\Windows\SysWow64\msvcr100.dll
2013-08-29 14:44:00 421200 ----a-w- C:\Windows\SysWow64\msvcp100.dll
2013-08-29 14:44:00 -------- d-----w- C:\Program Files (x86)\SearchProtect
2013-08-29 14:43:57 -------- d-----w- C:\Users\Julia\AppData\Roaming\SearchProtect
2013-08-29 14:43:55 -------- d-----w- C:\Users\Julia\AppData\Local\Conduit
2013-08-29 14:43:55 -------- d-----w- C:\Program Files (x86)\WhiteSmoke_New
2013-08-29 14:43:55 -------- d-----w- C:\Program Files (x86)\Conduit
2013-08-29 14:23:18 -------- d-----w- C:\ProgramData\Malwarebytes' Anti-Malware (portable)
2013-08-27 21:39:17 -------- d-----w- C:\Users\Julia\AppData\Local\{E20CF192-E574-45CB-B978-034155FC7491}
2013-08-27 04:50:45 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2013-08-27 04:50:45 2048 ----a-w- C:\Windows\System32\tzres.dll
2013-08-21 19:00:01 -------- d-----w- C:\Users\Julia\AppData\Local\{1EC13803-E778-46EE-884F-563B72F54B25}
2013-08-21 18:58:38 -------- d-----w- C:\Users\Julia\AppData\Local\{F1C2269A-FC01-4B05-95BE-BBE2C85F6617}
2013-08-16 16:02:49 3913664 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-08-16 16:01:50 1910208 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-08-16 16:01:33 1888768 ----a-w- C:\Windows\System32\WMVDECOD.DLL
2013-08-16 16:01:33 1620992 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL
2013-08-16 16:01:32 663552 ----a-w- C:\Windows\SysWow64\rpcrt4.dll
2013-08-16 16:01:32 1217024 ----a-w- C:\Windows\System32\rpcrt4.dll
2013-08-16 16:01:31 39936 ----a-w- C:\Windows\System32\drivers\tssecsrv.sys
2013-08-05 07:01:00 -------- d-----w- C:\Windows\System32\MRT
.
==================== Find3M  ====================
.
2013-08-28 23:11:42 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-08-28 23:11:42 692104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-07-26 05:13:37 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-07-26 05:12:08 3958784 ----a-w- C:\Windows\System32\jscript9.dll
2013-07-26 05:12:04 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-07-26 05:12:03 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-07-26 03:35:08 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-07-26 03:13:24 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-07-26 03:12:04 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-07-26 03:12:00 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-07-26 03:12:00 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-07-26 02:49:14 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-07-26 02:39:38 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-07-26 01:59:38 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-07-09 06:03:30 5550528 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-07-09 05:54:22 1732032 ----a-w- C:\Windows\System32\ntdll.dll
2013-07-09 05:53:12 243712 ----a-w- C:\Windows\System32\wow64.dll
2013-07-09 05:52:52 224256 ----a-w- C:\Windows\System32\wintrust.dll
2013-07-09 05:46:20 184320 ----a-w- C:\Windows\System32\cryptsvc.dll
2013-07-09 05:46:20 1472512 ----a-w- C:\Windows\System32\crypt32.dll
2013-07-09 05:46:20 139776 ----a-w- C:\Windows\System32\cryptnet.dll
2013-07-09 05:03:34 3968960 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-07-09 04:53:47 1292192 ----a-w- C:\Windows\SysWow64\ntdll.dll
2013-07-09 04:52:33 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-07-09 04:52:10 175104 ----a-w- C:\Windows\SysWow64\wintrust.dll
2013-07-09 04:46:31 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll
2013-07-09 04:46:31 1166848 ----a-w- C:\Windows\SysWow64\crypt32.dll
2013-07-09 04:46:31 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll
2013-07-09 04:45:07 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2013-07-09 02:49:42 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-07-09 02:49:41 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-07-09 02:49:39 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-07-09 02:49:38 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-06-05 03:34:27 3153920 ----a-w- C:\Windows\System32\win32k.sys
2013-06-04 06:00:13 624128 ----a-w- C:\Windows\System32\qedit.dll
2013-06-04 04:53:07 509440 ----a-w- C:\Windows\SysWow64\qedit.dll
.
============= FINISH: 10:50:25.27 ===============
Link to post
Share on other sites

Step 1

Please uninstall the following applications:

BrowserSafeguard

WhiteSmoke New Toolbar

Step 2

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Step 3

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.
Step 4
  • Launch Malwarebytes' Anti-Malware
  • Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
  • Go to Scanner tab and select Perform Quick Scan, then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

Step 5

  • Download on the desktop RogueKiller
  • Quit all programs
  • Start RogueKiller.exe
  • Wait until Prescan has finished ...
  • Click on Scan. Click on Report and copy/paste the content of the notepad in your next reply.
In your next reply, post the following log files:
  • Junkware Removal Tool log
  • AdwCleaner log
  • Malwarebytes' Anti-Malware log
  • RogueKiller log
Link to post
Share on other sites

JRT Log:

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.5.5 (08.28.2013:1)
OS: Windows 7 Home Premium x64
Ran by Julia on Thu 08/29/2013 at 12:25:40.76
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-21-4161733392-4162015121-2545797441-1001\Software\Microsoft\Internet Explorer\Main\\Start Page
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\conduit
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\searchprotect
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\conduit
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\conduitsearchscopes
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\pricegong
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\smartbar
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\whitesmoke_new
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\toolbar
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\conduit
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\searchprotect
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0A9C13A5-7FFF-42FC-B68D-45D78EDD3854}
 
 
 
~~~ Files
 
Successfully deleted: [File] "C:\end"
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Users\Julia\AppData\Roaming\searchprotect"
Successfully deleted: [Folder] "C:\Users\Julia\appdata\local\conduit"
Successfully deleted: [Folder] "C:\Users\Julia\appdata\local\cre"
Successfully deleted: [Folder] "C:\Users\Julia\appdata\locallow\conduit"
Successfully deleted: [Folder] "C:\Users\Julia\appdata\locallow\pricegong"
Successfully deleted: [Folder] "C:\Users\Julia\appdata\locallow\utorrentcontrol2"
Successfully deleted: [Folder] "C:\Users\Julia\appdata\locallow\whitesmoke_new"
Successfully deleted: [Folder] "C:\Program Files (x86)\browsersafeguard"
Successfully deleted: [Folder] "C:\Program Files (x86)\conduit"
Successfully deleted: [Folder] "C:\Program Files (x86)\searchprotect"
Successfully deleted: [Empty Folder] C:\Users\Julia\appdata\local\{1EC13803-E778-46EE-884F-563B72F54B25}
Successfully deleted: [Empty Folder] C:\Users\Julia\appdata\local\{E20CF192-E574-45CB-B978-034155FC7491}
Successfully deleted: [Empty Folder] C:\Users\Julia\appdata\local\{F1C2269A-FC01-4B05-95BE-BBE2C85F6617}
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 08/29/2013 at 12:29:59.92
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Link to post
Share on other sites

adwcleaner log:

 

 

# AdwCleaner v3.001 - Report created 29/08/2013 at 12:36:33
# Updated 24/08/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Julia - JULIA-THINK
# Running from : C:\Users\Julia\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{CD9D5F4C-7B63-45D5-A91E-CC90CA3D11E9}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F2FBF531-5ABB-43D3-8B1D-F41FE410A00E}
Key Deleted : HKLM\Software\WhiteSmoke_New
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16660
 
 
-\\ Google Chrome v12.0.742.112
 
[ File : C:\Users\Julia\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted : homepage
Deleted : urls_to_restore_on_startup
 
[ File : C:\Users\Jeff\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [1299 octets] - [29/08/2013 12:36:00]
AdwCleaner[s0].txt - [1122 octets] - [29/08/2013 12:36:33]
 
########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [1182 octets] ##########
Link to post
Share on other sites

MBAM log.  Note that I did run it earlier (after the DDS) and cleared out some things.

 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.08.29.06
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16660
Julia :: JULIA-THINK [administrator]
 
8/29/2013 12:45:34 PM
mbam-log-2013-08-29 (12-45-34).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 247570
Time elapsed: 2 minute(s), 55 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
Link to post
Share on other sites

Roguekiller report:

 

 

RogueKiller V8.6.7 [Aug 28 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
 
Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Julia [Admin rights]
Mode : Scan -- Date : 08/29/2013 12:52:05
| ARK || FAK || MBR |
 
¤¤¤ Bad processes : 0 ¤¤¤
 
¤¤¤ Registry Entries : 2 ¤¤¤
[HJ POL] HKCU\[...]\System : DisableTaskMgr (0) -> FOUND
[HJ POL] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND
 
¤¤¤ Scheduled tasks : 0 ¤¤¤
 
¤¤¤ Startup Entries : 0 ¤¤¤
 
¤¤¤ Web browsers : 0 ¤¤¤
 
¤¤¤ Particular Files / Folders: ¤¤¤
 
¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤
 
¤¤¤ External Hives: ¤¤¤
 
¤¤¤ Infection :  ¤¤¤
 
¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts
 
 
127.0.0.1       localhost
 
 
¤¤¤ MBR Check: ¤¤¤
 
+++++ PhysicalDrive0: HITACHI HTS723232A7A364 +++++
--- User ---
[MBR] 21b6670fd3d6f0462acc19094be23826
[bSP] a426dc81e32acec7b7cc0cfc1a02fbb7 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 1200 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 2459648 | Size: 288043 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 592371712 | Size: 16000 Mo
User = LL1 ... OK!
User = LL2 ... OK!
 
Finished : << RKreport[0]_S_08292013_125205.txt >>
RKreport[0]_D_08292013_101709.txt;RKreport[0]_S_08292013_101612.txt;RKreport[0]_S_08292013_115945.txt
 
 
 
Thanks again for your help.
Link to post
Share on other sites

Note: Please do not run this tool without special supervision and instructions of someone authorized to do so. Otherwise, you could end up with serious problems. For more details, read this article: ComboFix usage, Questions, Help? - Look here

Please visit this webpage and read the ComboFix User's Guide:

  • Once you've read the article and are ready to use the program you can download it directly from the link below.
  • Important! - Please make sure you save combofix to your desktop and do not run it from your browser
  • Direct download link for: ComboFix.exe
  • Please make sure you disable your security applications before running ComboFix.
  • Once Combofix has completed it will produce and open a log file. Please be patient as it can take some time to load.
  • Please copy/paste the contents or attach that log file to your next reply.
  • If needed the file can be located here: C:\combofix.txt
  • NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.
Link to post
Share on other sites

Combofix log:

 

 

ComboFix 13-08-29.02 - Julia 08/29/2013  13:25:08.2.4 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3983.2323 [GMT -4:00]
Running from: c:\users\Julia\Desktop\ComboFix.exe
AV: Sophos Anti-Virus *Disabled/Updated* {65FBD860-96D8-75EF-C7ED-7BE27E6C498A}
SP: Sophos Anti-Virus *Disabled/Updated* {DE9A3984-B0E2-7A61-FD5D-409005EB0337}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((   Files Created from 2013-07-28 to 2013-08-29  )))))))))))))))))))))))))))))))
.
.
2013-08-29 17:37 . 2013-08-29 17:37 -------- d-----w- c:\users\Public\AppData\Local\temp
2013-08-29 17:37 . 2013-08-29 17:37 -------- d-----w- c:\users\Jeff\AppData\Local\temp
2013-08-29 17:37 . 2013-08-29 17:37 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-08-29 16:35 . 2013-08-29 16:36 -------- d-----w- C:\AdwCleaner
2013-08-29 14:44 . 2013-05-08 06:10 770384 ----a-w- c:\windows\SysWow64\msvcr100.dll
2013-08-29 14:44 . 2013-05-08 06:10 421200 ----a-w- c:\windows\SysWow64\msvcp100.dll
2013-08-29 14:23 . 2013-08-29 16:12 -------- d-----w- c:\programdata\Malwarebytes' Anti-Malware (portable)
2013-08-27 04:50 . 2013-07-19 01:58 2048 ----a-w- c:\windows\system32\tzres.dll
2013-08-27 04:50 . 2013-07-19 01:41 2048 ----a-w- c:\windows\SysWow64\tzres.dll
2013-08-16 16:02 . 2013-07-09 05:03 3913664 ----a-w- c:\windows\SysWow64\ntoskrnl.exe
2013-08-16 16:01 . 2013-07-06 06:03 1910208 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-08-16 16:01 . 2013-07-25 09:25 1888768 ----a-w- c:\windows\system32\WMVDECOD.DLL
2013-08-16 16:01 . 2013-07-25 08:57 1620992 ----a-w- c:\windows\SysWow64\WMVDECOD.DLL
2013-08-16 16:01 . 2013-07-09 05:51 1217024 ----a-w- c:\windows\system32\rpcrt4.dll
2013-08-16 16:01 . 2013-07-09 04:52 663552 ----a-w- c:\windows\SysWow64\rpcrt4.dll
2013-08-16 16:01 . 2013-06-15 04:32 39936 ----a-w- c:\windows\system32\drivers\tssecsrv.sys
2013-08-05 07:01 . 2013-08-20 07:02 -------- d-----w- c:\windows\system32\MRT
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-08-28 23:11 . 2012-04-10 00:07 692104 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-08-28 23:11 . 2011-10-14 01:33 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-08-20 07:00 . 2011-09-21 00:45 78161360 ----a-w- c:\windows\system32\MRT.exe
2013-07-09 04:45 . 2013-08-16 16:02 44032 ----a-w- c:\windows\apppatch\acwow64.dll
2013-06-05 03:34 . 2013-07-10 19:32 3153920 ----a-w- c:\windows\system32\win32k.sys
2013-06-04 06:00 . 2013-07-10 19:32 624128 ----a-w- c:\windows\system32\qedit.dll
2013-06-04 04:53 . 2013-07-10 19:32 509440 ----a-w- c:\windows\SysWow64\qedit.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Facebook Update"="c:\users\Julia\AppData\Local\Facebook\Update\FacebookUpdate.exe" [2012-07-12 138096]
"Skype"="c:\program files (x86)\Skype\Phone\Skype.exe" [2012-07-13 17418928]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"RotateImage"="c:\program files (x86)\Integrated Camera Driver\X64\RCIMGDIR.exe" [2008-10-30 55808]
"PWMTRV"="c:\progra~2\ThinkPad\UTILIT~1\PWMTR64V.DLL" [2011-03-23 1544040]
"Lenovo Registration"="c:\program files (x86)\Lenovo Registration\LenovoReg.exe" [2011-07-14 4351712]
"AdobeCS4ServiceManager"="c:\program files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" [2008-08-14 611712]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2011-11-02 59240]
"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2012-03-27 37296]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-01-02 843712]
"EEventManager"="c:\program files (x86)\Epson Software\Event Manager\EEventManager.exe" [2010-10-12 979328]
"LTCM Client"="c:\program files (x86)\LTCM Client\ltcmClient.exe" [2009-08-05 1596096]
"Sophos AutoUpdate Monitor"="c:\program files (x86)\Sophos\AutoUpdate\almon.exe" [2013-02-21 900160]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Bluetooth.lnk - c:\program files\ThinkPad\Bluetooth Software\BTTray.exe [2010-12-18 1202976]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"aux1"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SAVService]
@="service"
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SophosAntiVirus]
"DisableMonitoring"=dword:00000001
.
R1 AntiLog32;AntiLog32;c:\windows\system32\drivers\AntiLog64.sys;c:\windows\SYSNATIVE\drivers\AntiLog64.sys [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 HyperW7Svc;HyperW7 Service;c:\program files\Lenovo\RapidBoot\HyperW7Svc64.exe;c:\program files\Lenovo\RapidBoot\HyperW7Svc64.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R2 swi_update_64;Sophos Web Intelligence Update;c:\programdata\Sophos\Web Intelligence\swi_update_64.exe;c:\programdata\Sophos\Web Intelligence\swi_update_64.exe [x]
R3 BTWAMPFL;BTWAMPFL;c:\windows\system32\DRIVERS\btwampfl.sys;c:\windows\SYSNATIVE\DRIVERS\btwampfl.sys [x]
R3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\DRIVERS\btwl2cap.sys;c:\windows\SYSNATIVE\DRIVERS\btwl2cap.sys [x]
R3 DozeSvc;Lenovo Doze Mode Service;c:\program files (x86)\ThinkPad\Utilities\DZSVC64.EXE;c:\program files (x86)\ThinkPad\Utilities\DZSVC64.EXE [x]
R3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;c:\program files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe;c:\program files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe [x]
R3 keycrypt;keycrypt;c:\windows\system32\DRIVERS\KeyCrypt64.sys;c:\windows\SYSNATIVE\DRIVERS\KeyCrypt64.sys [x]
R3 pmxdrv;pmxdrv;c:\windows\system32\drivers\pmxdrv.sys;c:\windows\SYSNATIVE\drivers\pmxdrv.sys [x]
R3 Power Manager DBC Service;Power Manager DBC Service;c:\program files (x86)\ThinkPad\Utilities\PWMDBSVC.EXE;c:\program files (x86)\ThinkPad\Utilities\PWMDBSVC.EXE [x]
R3 sdcfilter;sdcfilter;c:\windows\system32\DRIVERS\sdcfilter.sys;c:\windows\SYSNATIVE\DRIVERS\sdcfilter.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys;c:\windows\SYSNATIVE\Drivers\usbaapl64.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\DRIVERS\wdcsam64.sys;c:\windows\SYSNATIVE\DRIVERS\wdcsam64.sys [x]
R4 SophosBootDriver;SophosBootDriver;c:\windows\system32\DRIVERS\SophosBootDriver.sys;c:\windows\SYSNATIVE\DRIVERS\SophosBootDriver.sys [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S0 DzHDD64;DzHDD64;c:\windows\System32\DRIVERS\DzHDD64.sys;c:\windows\SYSNATIVE\DRIVERS\DzHDD64.sys [x]
S0 TPDIGIMN;TPDIGIMN;c:\windows\System32\DRIVERS\ApsHM64.sys;c:\windows\SYSNATIVE\DRIVERS\ApsHM64.sys [x]
S1 lenovo.smi;Lenovo System Interface Driver;c:\windows\system32\DRIVERS\smiifx64.sys;c:\windows\SYSNATIVE\DRIVERS\smiifx64.sys [x]
S1 PHCORE;PHCORE;c:\program files\Lenovo\RapidBoot\PHCORE64.SYS;c:\program files\Lenovo\RapidBoot\PHCORE64.SYS [x]
S1 SAVOnAccess;SAVOnAccess;c:\windows\system32\DRIVERS\savonaccess.sys;c:\windows\SYSNATIVE\DRIVERS\savonaccess.sys [x]
S2 CxAudMsg;Conexant Audio Message Service;c:\windows\system32\CxAudMsg64.exe;c:\windows\SYSNATIVE\CxAudMsg64.exe [x]
S2 EPSON_EB_RPCV4_04;EPSON V5 Service4(04);c:\program files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE;c:\program files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE [x]
S2 EPSON_PM_RPCV4_04;EPSON V3 Service4(04);c:\program files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE;c:\program files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE [x]
S2 EpsonCustomerParticipation;EpsonCustomerParticipation;c:\program files\EPSON\EpsonCustomerParticipation\EPCP.exe;c:\program files\EPSON\EpsonCustomerParticipation\EPCP.exe [x]
S2 jhi_service;Intel® Identity Protection Technology Host Interface Service;c:\program files (x86)\Intel\Services\IPT\jhi_service.exe;c:\program files (x86)\Intel\Services\IPT\jhi_service.exe [x]
S2 LENOVO.CAMMUTE;Lenovo Camera Mute;c:\program files\Lenovo\Communications Utility\CAMMUTE.exe;c:\program files\Lenovo\Communications Utility\CAMMUTE.exe [x]
S2 LENOVO.MICMUTE;Lenovo Microphone Mute;c:\program files\LENOVO\HOTKEY\MICMUTE.exe;c:\program files\LENOVO\HOTKEY\MICMUTE.exe [x]
S2 LENOVO.TPKNRSVC;Lenovo Keyboard Noise Reduction;c:\program files\Lenovo\Communications Utility\TPKNRSVC.exe;c:\program files\Lenovo\Communications Utility\TPKNRSVC.exe [x]
S2 Lenovo.VIRTSCRLSVC;Lenovo Auto Scroll;c:\program files\LENOVO\VIRTSCRL\lvvsst.exe;c:\program files\LENOVO\VIRTSCRL\lvvsst.exe [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
S2 risdxc;risdxc;c:\windows\system32\DRIVERS\risdxc64.sys;c:\windows\SYSNATIVE\DRIVERS\risdxc64.sys [x]
S2 SAService;Conexant SmartAudio service;c:\windows\system32\SAsrv.exe;c:\windows\SYSNATIVE\SAsrv.exe [x]
S2 SAVAdminService;Sophos Anti-Virus status reporter;c:\program files (x86)\Sophos\Sophos Anti-Virus\SAVAdminService.exe;c:\program files (x86)\Sophos\Sophos Anti-Virus\SAVAdminService.exe [x]
S2 SAVService;Sophos Anti-Virus;c:\program files (x86)\Sophos\Sophos Anti-Virus\SavService.exe;c:\program files (x86)\Sophos\Sophos Anti-Virus\SavService.exe [x]
S2 Sophos Web Control Service;Sophos Web Control Service;c:\program files (x86)\Sophos\Sophos Anti-Virus\Web Control\swc_service.exe;c:\program files (x86)\Sophos\Sophos Anti-Virus\Web Control\swc_service.exe [x]
S2 swi_service;Sophos Web Intelligence Service;c:\program files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe;c:\program files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe [x]
S2 TPHKLOAD;Lenovo Hotkey Client Loader;c:\program files\LENOVO\HOTKEY\TPHKLOAD.exe;c:\program files\LENOVO\HOTKEY\TPHKLOAD.exe [x]
S2 TPHKSVC;On Screen Display;c:\program files\LENOVO\HOTKEY\TPHKSVC.exe;c:\program files\LENOVO\HOTKEY\TPHKSVC.exe [x]
S3 5U877;USB Video Device;c:\windows\system32\DRIVERS\5U877.sys;c:\windows\SYSNATIVE\DRIVERS\5U877.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
S3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;c:\windows\system32\DRIVERS\rtl8192Ce.sys;c:\windows\SYSNATIVE\DRIVERS\rtl8192Ce.sys [x]
S3 TVTI2C;Lenovo SM bus driver;c:\windows\system32\DRIVERS\Tvti2c.sys;c:\windows\SYSNATIVE\DRIVERS\Tvti2c.sys [x]
.
.
Contents of the 'Scheduled Tasks' folder
.
2013-08-29 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-10 23:11]
.
2013-08-29 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-4161733392-4162015121-2545797441-1001Core.job
- c:\users\Julia\AppData\Local\Facebook\Update\FacebookUpdate.exe [2011-09-19 01:52]
.
2013-08-29 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-4161733392-4162015121-2545797441-1001UA.job
- c:\users\Julia\AppData\Local\Facebook\Update\FacebookUpdate.exe [2011-09-19 01:52]
.
2013-08-29 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-09-08 02:22]
.
2013-08-29 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-09-08 02:22]
.
2013-08-20 c:\windows\Tasks\PCDoctorBackgroundMonitorTask.job
- c:\program files\PC-Doctor\uaclauncher.exe [2011-03-31 15:06]
.
2013-08-28 c:\windows\Tasks\SystemToolsDailyTest.job
- c:\program files\PC-Doctor\uaclauncher.exe [2011-03-31 15:06]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"TpShocks"="TpShocks.exe" [2010-12-09 380776]
"ForteConfig"="c:\program files\Conexant\ForteConfig\fmapp.exe" [2010-10-26 49056]
"SmartAudio"="c:\program files\CONEXANT\SAII\SAIICpl.exe" [2011-03-14 316032]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-03-11 167960]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-03-11 391704]
"Persistence"="c:\windows\system32\igfxpers.exe" [2011-03-11 418840]
"LENOVO.TPKNRRES"="c:\program files\Lenovo\Communications Utility\TPKNRRES.exe" [2011-04-05 41320]
"ALCKRESI.EXE"="c:\program files\Lenovo\AutoLock\ALCKRESI.EXE" [2011-02-28 281448]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = <-loopback>
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~3\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~3\Office14\ONBttnIE.dll/105
IE: Send image to &Bluetooth Device... - c:\program files\ThinkPad\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\ThinkPad\Bluetooth Software\btsendto_ie.htm
LSP: c:\programdata\Sophos\Web Intelligence\swi_ifslsp.dll
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_8_800_94_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_8_800_94_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_8_800_94_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_8_800_94_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-08-29  14:08:28
ComboFix-quarantined-files.txt  2013-08-29 18:08
.
Pre-Run: 187,207,495,680 bytes free
Post-Run: 187,335,905,280 bytes free
.
- - End Of File - - 451301C4FD5E1B42C76D1BF69B716ED8
Link to post
Share on other sites

Yes, one last scan please and then some final instructions.

Please scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.

    ESET OnlineScan

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer.

      Save it to your Desktop.

    • Double click on the esetsmartinstaller_enu.png to download the ESET Smart Installer. icon on your Desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under Scan Settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
Link to post
Share on other sites

Thanks.  My daughter just left for college with the laptop, but I will have her subscribe to the thread and complete based upon your instructions.

 

I was finally able to uninstall IE (took a long time reconfiguring Windows) and reinstall it.

 

Julia, please run the eset above and take it from here.

Link to post
Share on other sites

Here are the results of the ESET scan

 

C:\Users\Julia\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AS1ZNN2Z\setup__155[1].exe a variant of Win32/Amonetize.J application cleaned by deleting - quarantined
C:\Users\Julia\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DFZMTICA\SPSetup[1].exe multiple threats cleaned by deleting - quarantined
 

Link to post
Share on other sites

Thanks!

There are some malware in your temp folder. Let's empty this folder:

Download TFC to your desktop

  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean
When you are ready, let me know how is your system now.
Link to post
Share on other sites

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.