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Ukash virus into loads of malware; can't load safemode


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I have a bit of a problem.

 

I got the ukash malware earlier this morning - right before I was going to sleep. I shut my computer down, reloaded, couldn't access anything, but managed to ctr-alt-del to log off, and then when it told me it was waiting for programs, I told it to stop logging off, which did let me get to my desktop and research it. I discovered it was malware, I found this site and the suggested download. My first step was a system restore, which I did. Then, I logged back in, not in safe mode, and I began to try and download it.

 

Another popped up - I can't remember the name now but it posed as an anti-virus software scanning my computer, first word started with an S? I did google it and found out it was also malware. I downloaded the malwarebytes program but couldn't install it because the new malware kept stopping me. I decided to try and go into safemode again.

 

Here is where the problem starts: I can no longer access safemode. On windows 7, which I am using, safe mode is accessed via tapping f8 before the Starting Windows thing comes up - I did it before a couple times. Now, it does nothing. I cannot access any sort of safe mode. Indeed, the last time I was in safemode, in networking, it shut down automatically.

 

So I'm kind of lost. I'm on my laptop, hoping i don't have to wipe my computer clean of all my files to get it to work again. What can I do to restore my computer?

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Welcome to the forum, here's how we deal with that malware:

  • Please download Farbar Recovery Scan Tool and save it to a flash drive.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    Plug the flash drive into the infected PC.

  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:

    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.

    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

    To enter System Recovery Options by using Windows installation disc:

    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
      • Startup Repair

        System Restore

        Windows Complete PC Restore

        Windows Memory Diagnostic Tool

        Command Prompt

        Select Command Prompt

        Once in the Command Prompt:

    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter

      Note: Replace letter e with the drive letter of your flash drive.

    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
MrC
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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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