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I recently downloaded Skype and now have ads on every new page.  There is a consistent sidebar in the lower left hand of the browser that is new.

 

I did a scan with Norton, Windows, and yours with no success.  The problem persists on every browser I use (Firefox, Explorer). 

 

As requested the files are attached below.

 

Thankyou for your help.

 

 

dds.txt

attach.txt

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  • Staff

Hello moonshine

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo

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Hello the requested files are posted below.

 

Thank you for the help,

 

Kyle

 

AdwCleaner:

 

# AdwCleaner v3.001 - Report created 27/08/2013 at 16:40:31
# Updated 24/08/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Bob - BOB-PC
# Running from : C:\Users\Bob\Downloads\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

File Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
File Found : C:\Users\Bob\AppData\Roaming\Mozilla\Firefox\Profiles\rbqyom6s.default\user.js
File Found : C:\Users\Public\Desktop\eBay.lnk
Folder Found C:\Program Files (x86)\comcasttb
Folder Found C:\Users\Bob\AppData\Local\Temp\boost_interprocess
Folder Found C:\Users\Bob\AppData\LocalLow\comcasttb
Folder Found C:\Users\Bob\AppData\Roaming\comcasttb

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F66C7EC4-63CC-4452-A8C9-5A2E898F8EFF}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F66C7EC4-63CC-4452-A8C9-5A2E898F8EFF}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{1791C1B5-FFD0-4D4B-ABCD-7A7DF6EAA89C}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{1791C1B5-FFD0-4D4B-ABCD-7A7DF6EAA89C}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Value Found : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16660


-\\ Mozilla Firefox v23.0.1 (en-US)

[ File : C:\Users\Bob\AppData\Roaming\Mozilla\Firefox\Profiles\rbqyom6s.default\prefs.js ]


*************************

AdwCleaner[R0].txt - [2668 octets] - [27/08/2013 16:40:31]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [2728 octets] ##########

 

 

 

 

 

 

 

 

 

 

JRT:
 

 

 

 

 

 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.5.4 (08.22.2013:1)
OS: Windows 7 Home Premium x64
Ran by Bob on Tue 08/27/2013 at 16:50:47.69
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\pcfixspeed



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F66C7EC4-63CC-4452-A8C9-5A2E898F8EFF}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F66C7EC4-63CC-4452-A8C9-5A2E898F8EFF}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\msntask_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\msntask_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\msntask_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\msntask_RASMANCS
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{E519AA1F-E8A8-47ED-92E3-BCFB65055819}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}



~~~ Files

Successfully deleted: [File] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ebay.lnk"



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\pcfixspeed"
Successfully deleted: [Folder] "C:\Users\Bob\AppData\Roaming\comcasttb"
Successfully deleted: [Folder] "C:\Users\Bob\AppData\Roaming\pcfixspeed"
Successfully deleted: [Folder] "C:\Users\Bob\appdata\locallow\comcasttb"
Failed to delete: [Folder] "C:\Program Files (x86)\comcasttb"
Successfully deleted: [Folder] "C:\Program Files (x86)\pcfixspeed"
Successfully deleted: [Folder] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\pc fix speed"



~~~ FireFox

Successfully deleted: [File] C:\Users\Bob\AppData\Roaming\mozilla\firefox\profiles\rbqyom6s.default\user.js
Emptied folder: C:\Users\Bob\AppData\Roaming\mozilla\firefox\profiles\rbqyom6s.default\minidumps [1 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 08/27/2013 at 16:58:14.24
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

 

 

 

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  • Staff

Hello moonshine

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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Hello,

 

I did not have any problems with the procedure, although there was a notification about the norton antiviruse program still being on though it was disabled.... this didnt seem to do anything to the program.

 

The ads continue to appear in the browser with the side bar, however the computer does seem to be working alittle bit faster.

 

many thanks for your help,

 

Kyle

 

 

ComboFix 13-08-29.02 - Bob 08/29/2013  13:11:41.1.2 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3838.2647 [GMT -6:00]
Running from: c:\users\Bob\Downloads\ComboFix.exe
AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Bob\AppData\Local\DefineExt\teMP.dat
c:\windows\security\Database\tmp.edb
.
.
(((((((((((((((((((((((((   Files Created from 2013-07-28 to 2013-08-29  )))))))))))))))))))))))))))))))
.
.
2013-08-29 19:22 . 2013-08-29 19:22    --------    d-----w-    c:\users\Default\AppData\Local\temp
2013-08-27 22:50 . 2013-08-27 22:50    --------    d-----w-    c:\windows\ERUNT
2013-08-27 22:37 . 2013-08-27 22:40    --------    d-----w-    C:\AdwCleaner
2013-08-26 17:16 . 2013-08-26 17:16    --------    d-----w-    c:\users\Bob\AppData\Roaming\Malwarebytes
2013-08-26 17:16 . 2013-08-26 17:16    --------    d-----w-    c:\programdata\Malwarebytes
2013-08-26 17:16 . 2013-08-26 17:16    --------    d-----w-    c:\program files (x86)\Malwarebytes' Anti-Malware
2013-08-26 17:16 . 2013-04-04 20:50    25928    ----a-w-    c:\windows\system32\drivers\mbam.sys
2013-08-26 17:15 . 2013-08-26 17:15    --------    d-----w-    c:\users\Bob\AppData\Local\Programs
2013-08-24 09:00 . 2013-08-24 09:01    --------    d-----w-    c:\program files (x86)\Microsoft CAPICOM 2.1.0.2
2013-08-22 21:20 . 2013-08-22 21:20    --------    d-----w-    c:\users\Bob\AppData\Local\Macromedia
2013-08-22 21:20 . 2013-08-22 21:20    71048    ----a-w-    c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-08-22 21:20 . 2013-08-22 21:20    692104    ----a-w-    c:\windows\SysWow64\FlashPlayerApp.exe
2013-08-22 21:20 . 2013-08-22 21:20    --------    d-----w-    c:\windows\system32\Macromed
2013-08-22 20:35 . 2013-08-22 20:35    --------    d-----w-    c:\users\Bob\AppData\Local\LogiShrd
2013-08-22 20:35 . 2013-08-22 20:35    --------    d-----w-    c:\program files (x86)\Logitech
2013-08-22 20:35 . 2013-08-22 20:35    --------    d-----w-    c:\users\Bob\AppData\Roaming\Leadertech
2013-08-22 20:35 . 2013-08-22 20:35    --------    d-----w-    c:\program files (x86)\Common Files\LogiShrd
2013-08-22 20:35 . 2013-08-22 20:35    --------    d-----w-    c:\programdata\LogiShrd
2013-08-22 20:35 . 2013-08-22 20:35    --------    d-----w-    c:\program files\Logitech
2013-08-22 20:24 . 2013-08-22 20:35    --------    d-----w-    c:\program files\Common Files\logishrd
2013-08-22 20:18 . 2013-08-27 22:40    --------    d-----w-    c:\users\Bob\AppData\Roaming\Skype
2013-08-22 20:18 . 2013-08-22 20:18    --------    d-----w-    c:\program files (x86)\Common Files\Skype
2013-08-22 20:18 . 2013-08-22 20:18    --------    d-----r-    c:\program files (x86)\Skype
2013-08-22 20:17 . 2013-08-22 20:18    --------    d-----w-    c:\programdata\Skype
2013-08-22 20:16 . 2013-08-29 19:18    --------    d-----w-    c:\users\Bob\AppData\Local\DefineExt
2013-08-15 19:48 . 2013-07-09 05:52    224256    ----a-w-    c:\windows\system32\wintrust.dll
2013-08-15 19:48 . 2013-07-09 05:46    184320    ----a-w-    c:\windows\system32\cryptsvc.dll
2013-08-15 19:48 . 2013-07-09 05:46    1472512    ----a-w-    c:\windows\system32\crypt32.dll
2013-08-15 19:48 . 2013-07-09 05:46    139776    ----a-w-    c:\windows\system32\cryptnet.dll
2013-08-15 19:48 . 2013-07-09 04:52    175104    ----a-w-    c:\windows\SysWow64\wintrust.dll
2013-08-15 19:48 . 2013-07-09 04:46    140288    ----a-w-    c:\windows\SysWow64\cryptsvc.dll
2013-08-15 19:48 . 2013-07-09 04:46    1166848    ----a-w-    c:\windows\SysWow64\crypt32.dll
2013-08-15 19:48 . 2013-07-09 04:46    103936    ----a-w-    c:\windows\SysWow64\cryptnet.dll
2013-08-15 19:48 . 2013-07-19 01:58    2048    ----a-w-    c:\windows\system32\tzres.dll
2013-08-15 19:48 . 2013-07-19 01:41    2048    ----a-w-    c:\windows\SysWow64\tzres.dll
2013-08-15 19:48 . 2013-08-15 19:50    --------    d-----w-    c:\windows\system32\MRT
2013-08-15 19:48 . 2013-07-25 09:25    1888768    ----a-w-    c:\windows\system32\WMVDECOD.DLL
2013-08-15 19:48 . 2013-07-25 08:57    1620992    ----a-w-    c:\windows\SysWow64\WMVDECOD.DLL
2013-08-15 19:47 . 2013-07-09 05:51    1217024    ----a-w-    c:\windows\system32\rpcrt4.dll
2013-08-15 19:47 . 2013-07-09 04:52    663552    ----a-w-    c:\windows\SysWow64\rpcrt4.dll
2013-08-15 19:47 . 2013-06-15 04:32    39936    ----a-w-    c:\windows\system32\drivers\tssecsrv.sys
2013-08-15 19:47 . 2013-07-06 06:03    1910208    ----a-w-    c:\windows\system32\drivers\tcpip.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-08-05 22:14 . 2012-03-03 00:35    78161360    ----a-w-    c:\windows\system32\MRT.exe
2013-06-05 03:34 . 2013-07-11 20:12    3153920    ----a-w-    c:\windows\system32\win32k.sys
2013-06-04 06:00 . 2013-07-11 20:13    624128    ----a-w-    c:\windows\system32\qedit.dll
2013-06-04 04:53 . 2013-07-11 20:13    509440    ----a-w-    c:\windows\SysWow64\qedit.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ComcastAntispyClient"="c:\program files (x86)\comcasttb\ComcastSpywareScan\ComcastAntispy.exe" [2009-08-19 1589208]
"Skype"="c:\program files (x86)\Skype\Phone\Skype.exe" [2013-03-01 18642024]
"Logitech Vid"="c:\program files (x86)\Logitech\Logitech Vid\vid.exe" [2009-07-16 5458704]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"hpsysdrv"="c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe" [2008-11-20 62768]
"HP Remote Solution"="c:\program files (x86)\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe" [2009-08-25 656896]
"HP Software Update"="c:\program files (x86)\HP\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]
"NortonOnlineBackupReminder"="c:\program files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" [2009-06-29 600936]
"ddoctorv2"="c:\program files (x86)\Comcast\Desktop Doctor\bin\sprtcmd.exe" [2008-04-24 202560]
"LogitechQuickCamRibbon"="c:\program files\Logitech\Logitech WebCam Software\LWS.exe" [2009-10-14 2793304]
.
c:\users\Bob\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Logitech . Product Registration.lnk - c:\program files\Logitech\Logitech WebCam Software\eReg.exe /remind /language=ENU /_WFM="." [2009-10-14 517384]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files (x86)\hp\Digital Imaging\bin\hpqtra08.exe [2009-5-21 275768]
PictureMover.lnk - c:\program files (x86)\PictureMover\Bin\PictureMover.exe -det [2009-6-3 430080]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1109000.00C\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1109000.00C\SYMDS64.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1109000.00C\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1109000.00C\SYMEFA64.SYS [x]
S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\Definitions\BASHDefs\20130715.001\BHDrvx64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\Definitions\BASHDefs\20130715.001\BHDrvx64.sys [x]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\NISx64\1109000.00C\ccHPx64.sys;c:\windows\SYSNATIVE\drivers\NISx64\1109000.00C\ccHPx64.sys [x]
S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\Definitions\IPSDefs\20130828.001\IDSvia64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\Definitions\IPSDefs\20130828.001\IDSvia64.sys [x]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1109000.00C\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1109000.00C\Ironx64.SYS [x]
S1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\System32\Drivers\NISx64\1109000.00C\SYMTDIV.SYS;c:\windows\SYSNATIVE\Drivers\NISx64\1109000.00C\SYMTDIV.SYS [x]
S2 AntiSpywareService;Comcast AntiSpyware;c:\program files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe;c:\program files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe [x]
S2 LVPrcS64;Process Monitor;c:\program files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe;c:\program files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe;c:\program files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 lvpopf64;Logitech POP Suppression Filter;c:\windows\system32\DRIVERS\lvpopf64.sys;c:\windows\SYSNATIVE\DRIVERS\lvpopf64.sys [x]
S3 LVPr2M64;Logitech LVPr2M64 Driver;c:\windows\system32\DRIVERS\LVPr2M64.sys;c:\windows\SYSNATIVE\DRIVERS\LVPr2M64.sys [x]
S3 LVRS64;Logitech RightSound Filter Driver;c:\windows\system32\DRIVERS\lvrs64.sys;c:\windows\SYSNATIVE\DRIVERS\lvrs64.sys [x]
S3 LVUVC64;Logitech QuickCam Pro 5000(UVC);c:\windows\system32\DRIVERS\lvuvc64.sys;c:\windows\SYSNATIVE\DRIVERS\lvuvc64.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
S3 RTL8023x64;Realtek 10/100 NIC Family NDIS x64 Driver;c:\windows\system32\DRIVERS\Rtnic64.sys;c:\windows\SYSNATIVE\DRIVERS\Rtnic64.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - ERASERUTILDRV11311
*Deregistered* - EraserUtilDrv11311
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
hpdevmgmt    REG_MULTI_SZ       hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder
.
2013-08-29 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2013-08-22 21:20]
.
2013-08-02 c:\windows\Tasks\PCDRScheduledMaintenance.job
- c:\program files\PC-Doctor for Windows\pcdrcui.exe [2009-09-18 07:11]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2009-07-29 16333856]
"SmartMenu"="c:\program files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe" [2009-09-14 610360]
"PC-Doctor for Windows localizer"="c:\program files\PC-Doctor for Windows\localizer.exe" [2009-09-17 95728]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~2\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~2\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
FF - ProfilePath - c:\users\Bob\AppData\Roaming\Mozilla\Firefox\Profiles\rbqyom6s.default\
FF - ExtSQL: 2013-08-21 22:00; gystqfr@ylgga.com; c:\users\Bob\AppData\Roaming\Mozilla\Firefox\Profiles\rbqyom6s.default\extensions\gystqfr@ylgga.com
FF - ExtSQL: !HIDDEN! 2010-09-05 11:20; smartwebprinting@hp.com; c:\program files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
.
- - - - ORPHANS REMOVED - - - -
.
BHO-{B78F92C8-DEB3-11E2-9A0A-FB64281D6ADE} - c:\users\Bob\AppData\Local\DefineExt\temp.dat
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
AddRemove-comcasttb - c:\program files (x86)\comcasttb\uninstall.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\NIS]
"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\17.9.0.12\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil10c.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\LocalServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\FlashUtil10c.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.10"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}]
@Denied: (A 2) (Everyone)
@="IFlashBroker3"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-08-29  16:09:11
ComboFix-quarantined-files.txt  2013-08-29 22:09
.
Pre-Run: 252,308,029,440 bytes free
Post-Run: 252,894,990,336 bytes free
.
- - End Of File - - 3A0477B8550AE32D78F0CAA08B5F63D0
80A22160F623D25150D74318B96AB4D5
 

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  • Staff

Hello moonshine

I want you to reset firefox back to defaults, this will remove everything from Firefox

I will let you keep your bookmarks so to do that you can go here - Export BookMarks

Now to reset firefox do the following.

  • At the top of the Firefox window, click the "Firefox" button,
  • go over to the "Help" sub-menu
    • (on Windows XP, click the Help menu at the top of the Firefox window) and select "Troubleshooting Information".
  • Click the "Reset Firefox" button in the upper-right corner of the Troubleshooting Information page.
  • click "Reset Firefox" in the confirmation window that opens.
  • Firefox will close and be reset. When it's done. Click "Finish" and Firefox will open.
restart the computer and check firefox for me now

Gringo

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  • Staff

Hello moonshine

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache:: 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

CFScriptB-4.gif

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
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Hello,

 

The computer is running fine now thank you for all your help the log is below.

 

 ComboFix 13-09-04.04 - Bob 09/04/2013  15:25:05.2.2 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3838.2466 [GMT -6:00]
Running from: c:\users\Bob\Downloads\ComboFix.exe
Command switches used :: c:\users\Bob\Desktop\CFScript.txt
AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((   Files Created from 2013-08-04 to 2013-09-04  )))))))))))))))))))))))))))))))
.
.
2013-09-04 21:37 . 2013-09-04 21:37    --------    d-----w-    c:\users\Default\AppData\Local\temp
2013-08-27 22:50 . 2013-08-27 22:50    --------    d-----w-    c:\windows\ERUNT
2013-08-27 22:37 . 2013-08-27 22:40    --------    d-----w-    C:\AdwCleaner
2013-08-26 17:16 . 2013-08-26 17:16    --------    d-----w-    c:\users\Bob\AppData\Roaming\Malwarebytes
2013-08-26 17:16 . 2013-08-26 17:16    --------    d-----w-    c:\programdata\Malwarebytes
2013-08-26 17:16 . 2013-08-26 17:16    --------    d-----w-    c:\program files (x86)\Malwarebytes' Anti-Malware
2013-08-26 17:16 . 2013-04-04 20:50    25928    ----a-w-    c:\windows\system32\drivers\mbam.sys
2013-08-26 17:15 . 2013-08-26 17:15    --------    d-----w-    c:\users\Bob\AppData\Local\Programs
2013-08-24 09:00 . 2013-08-24 09:01    --------    d-----w-    c:\program files (x86)\Microsoft CAPICOM 2.1.0.2
2013-08-22 21:20 . 2013-08-22 21:20    --------    d-----w-    c:\users\Bob\AppData\Local\Macromedia
2013-08-22 21:20 . 2013-08-22 21:20    71048    ----a-w-    c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-08-22 21:20 . 2013-08-22 21:20    692104    ----a-w-    c:\windows\SysWow64\FlashPlayerApp.exe
2013-08-22 21:20 . 2013-08-22 21:20    --------    d-----w-    c:\windows\system32\Macromed
2013-08-22 20:35 . 2013-08-22 20:35    --------    d-----w-    c:\users\Bob\AppData\Local\LogiShrd
2013-08-22 20:35 . 2013-08-22 20:35    --------    d-----w-    c:\program files (x86)\Logitech
2013-08-22 20:35 . 2013-08-22 20:35    --------    d-----w-    c:\users\Bob\AppData\Roaming\Leadertech
2013-08-22 20:35 . 2013-09-01 18:05    --------    d-----w-    c:\programdata\LogiShrd
2013-08-22 20:35 . 2013-08-22 20:35    --------    d-----w-    c:\program files (x86)\Common Files\LogiShrd
2013-08-22 20:35 . 2013-08-22 20:35    --------    d-----w-    c:\program files\Logitech
2013-08-22 20:24 . 2013-08-22 20:35    --------    d-----w-    c:\program files\Common Files\logishrd
2013-08-22 20:18 . 2013-09-04 08:24    --------    d-----w-    c:\users\Bob\AppData\Roaming\Skype
2013-08-22 20:18 . 2013-08-22 20:18    --------    d-----w-    c:\program files (x86)\Common Files\Skype
2013-08-22 20:18 . 2013-08-22 20:18    --------    d-----r-    c:\program files (x86)\Skype
2013-08-22 20:17 . 2013-08-22 20:18    --------    d-----w-    c:\programdata\Skype
2013-08-22 20:16 . 2013-08-29 19:18    --------    d-----w-    c:\users\Bob\AppData\Local\DefineExt
2013-08-15 19:48 . 2013-07-09 05:52    224256    ----a-w-    c:\windows\system32\wintrust.dll
2013-08-15 19:48 . 2013-07-09 05:46    184320    ----a-w-    c:\windows\system32\cryptsvc.dll
2013-08-15 19:48 . 2013-07-09 05:46    1472512    ----a-w-    c:\windows\system32\crypt32.dll
2013-08-15 19:48 . 2013-07-09 05:46    139776    ----a-w-    c:\windows\system32\cryptnet.dll
2013-08-15 19:48 . 2013-07-09 04:52    175104    ----a-w-    c:\windows\SysWow64\wintrust.dll
2013-08-15 19:48 . 2013-07-09 04:46    140288    ----a-w-    c:\windows\SysWow64\cryptsvc.dll
2013-08-15 19:48 . 2013-07-09 04:46    1166848    ----a-w-    c:\windows\SysWow64\crypt32.dll
2013-08-15 19:48 . 2013-07-09 04:46    103936    ----a-w-    c:\windows\SysWow64\cryptnet.dll
2013-08-15 19:48 . 2013-07-19 01:58    2048    ----a-w-    c:\windows\system32\tzres.dll
2013-08-15 19:48 . 2013-07-19 01:41    2048    ----a-w-    c:\windows\SysWow64\tzres.dll
2013-08-15 19:48 . 2013-08-15 19:50    --------    d-----w-    c:\windows\system32\MRT
2013-08-15 19:48 . 2013-07-25 09:25    1888768    ----a-w-    c:\windows\system32\WMVDECOD.DLL
2013-08-15 19:48 . 2013-07-25 08:57    1620992    ----a-w-    c:\windows\SysWow64\WMVDECOD.DLL
2013-08-15 19:47 . 2013-07-09 05:51    1217024    ----a-w-    c:\windows\system32\rpcrt4.dll
2013-08-15 19:47 . 2013-07-09 04:52    663552    ----a-w-    c:\windows\SysWow64\rpcrt4.dll
2013-08-15 19:47 . 2013-06-15 04:32    39936    ----a-w-    c:\windows\system32\drivers\tssecsrv.sys
2013-08-15 19:47 . 2013-07-06 06:03    1910208    ----a-w-    c:\windows\system32\drivers\tcpip.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-08-05 22:14 . 2012-03-03 00:35    78161360    ----a-w-    c:\windows\system32\MRT.exe
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\~\Browser Helper Objects\{B78F92C8-DEB3-11E2-9A0A-FB64281D6ADE}]
c:\users\Bob\AppData\Local\DefineExt\temp.dat [bU]
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ComcastAntispyClient"="c:\program files (x86)\comcasttb\ComcastSpywareScan\ComcastAntispy.exe" [2009-08-19 1589208]
"Skype"="c:\program files (x86)\Skype\Phone\Skype.exe" [2013-03-01 18642024]
"Logitech Vid"="c:\program files (x86)\Logitech\Logitech Vid\vid.exe" [2009-07-16 5458704]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"hpsysdrv"="c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe" [2008-11-20 62768]
"HP Remote Solution"="c:\program files (x86)\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe" [2009-08-25 656896]
"HP Software Update"="c:\program files (x86)\HP\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]
"NortonOnlineBackupReminder"="c:\program files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" [2009-06-29 600936]
"ddoctorv2"="c:\program files (x86)\Comcast\Desktop Doctor\bin\sprtcmd.exe" [2008-04-24 202560]
"LogitechQuickCamRibbon"="c:\program files\Logitech\Logitech WebCam Software\LWS.exe" [2009-10-14 2793304]
.
c:\users\Bob\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Logitech . Product Registration.lnk - c:\program files\Logitech\Logitech WebCam Software\eReg.exe /remind /language=ENU /_WFM="." [2009-10-14 517384]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files (x86)\hp\Digital Imaging\bin\hpqtra08.exe [2009-5-21 275768]
PictureMover.lnk - c:\program files (x86)\PictureMover\Bin\PictureMover.exe -det [2009-6-3 430080]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 PCDSRVC{F36B3A4C-F95654BD-06000000}_0;PCDSRVC{F36B3A4C-F95654BD-06000000}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\pc-doctor for windows\pcdsrvc_x64.pkms;c:\program files\pc-doctor for windows\pcdsrvc_x64.pkms [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1109000.00C\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1109000.00C\SYMDS64.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1109000.00C\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1109000.00C\SYMEFA64.SYS [x]
S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\Definitions\BASHDefs\20130715.001\BHDrvx64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\Definitions\BASHDefs\20130715.001\BHDrvx64.sys [x]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\NISx64\1109000.00C\ccHPx64.sys;c:\windows\SYSNATIVE\drivers\NISx64\1109000.00C\ccHPx64.sys [x]
S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\Definitions\IPSDefs\20130903.001\IDSvia64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\Definitions\IPSDefs\20130903.001\IDSvia64.sys [x]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1109000.00C\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1109000.00C\Ironx64.SYS [x]
S1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\System32\Drivers\NISx64\1109000.00C\SYMTDIV.SYS;c:\windows\SYSNATIVE\Drivers\NISx64\1109000.00C\SYMTDIV.SYS [x]
S2 AntiSpywareService;Comcast AntiSpyware;c:\program files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe;c:\program files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe [x]
S2 LVPrcS64;Process Monitor;c:\program files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe;c:\program files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe;c:\program files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 lvpopf64;Logitech POP Suppression Filter;c:\windows\system32\DRIVERS\lvpopf64.sys;c:\windows\SYSNATIVE\DRIVERS\lvpopf64.sys [x]
S3 LVPr2M64;Logitech LVPr2M64 Driver;c:\windows\system32\DRIVERS\LVPr2M64.sys;c:\windows\SYSNATIVE\DRIVERS\LVPr2M64.sys [x]
S3 LVRS64;Logitech RightSound Filter Driver;c:\windows\system32\DRIVERS\lvrs64.sys;c:\windows\SYSNATIVE\DRIVERS\lvrs64.sys [x]
S3 LVUVC64;Logitech QuickCam Pro 5000(UVC);c:\windows\system32\DRIVERS\lvuvc64.sys;c:\windows\SYSNATIVE\DRIVERS\lvuvc64.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
S3 RTL8023x64;Realtek 10/100 NIC Family NDIS x64 Driver;c:\windows\system32\DRIVERS\Rtnic64.sys;c:\windows\SYSNATIVE\DRIVERS\Rtnic64.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
hpdevmgmt    REG_MULTI_SZ       hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder
.
2013-09-04 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2013-08-22 21:20]
.
2013-08-31 c:\windows\Tasks\PCDRScheduledMaintenance.job
- c:\program files\PC-Doctor for Windows\pcdrcui.exe [2009-09-18 07:11]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2009-07-29 16333856]
"SmartMenu"="c:\program files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe" [2009-09-14 610360]
"PC-Doctor for Windows localizer"="c:\program files\PC-Doctor for Windows\localizer.exe" [2009-09-17 95728]
.
------- Supplementary Scan -------
.

uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~2\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~2\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
FF - ProfilePath - c:\users\Bob\AppData\Roaming\Mozilla\Firefox\Profiles\8jam0ltl.default-1377982613764\
FF - ExtSQL: 2013-08-26 11:27; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\coFFPlgn_2010_9_0_6
FF - ExtSQL: !HIDDEN! 2010-09-05 11:20; smartwebprinting@hp.com; c:\program files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
.
- - - - ORPHANS REMOVED - - - -
.
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
AddRemove-comcasttb - c:\program files (x86)\comcasttb\uninstall.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\NIS]
"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\17.9.0.12\diMaster.dll\" /prefetch:1"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\PCDSRVC{F36B3A4C-F95654BD-06000000}_0]
"ImagePath"="\??\c:\program files\pc-doctor for windows\pcdsrvc_x64.pkms"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil10c.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\LocalServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\FlashUtil10c.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.10"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}]
@Denied: (A 2) (Everyone)
@="IFlashBroker3"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-09-04  16:30:05
ComboFix-quarantined-files.txt  2013-09-04 22:30
ComboFix2.txt  2013-08-29 22:09
.
Pre-Run: 253,258,764,288 bytes free
Post-Run: 253,234,237,440 bytes free
.
- - End Of File - - A34B9A9397ED8CBF991B5D8BDBF6C34B
80A22160F623D25150D74318B96AB4D5
 

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  • Staff

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner

    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. default settings are fine
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :

I see that you have MBAM installed - That is great!! and at this time I would like you to update it and run me a quick scan

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
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Hello,

 

The computer is running alright now. 

 

Some how trying to download the CCleaner downloaded google chrome onto the computer... not sure why.  I tried again with success using the second icon on the screen you provided.

 

Internet explorer randomly quit while running MBAM hasn't reoccurred....

 

There was no prompt to restart the computer after HijackThis

 

The logs are below.

 

Thank you

 

 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.09.06.09

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16660
Bob :: BOB-PC [administrator]

Protection: Enabled

9/6/2013 2:29:15 PM
mbam-log-2013-09-06 (14-29-15).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 224287
Time elapsed: 4 minute(s), 55 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 1
C:\Program Files (x86)\WhiteSmoke_New\prxtbWhit.dll (PUP.Optional.WhiteSmoke.A) -> No action taken.

Registry Keys Detected: 17
HKCR\CLSID\{67BD9EEB-AA06-4329-A940-D250019300C9} (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\TypeLib\{A0EE0278-2986-4E5A-884E-A3BF0357E476} (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\Interface\{9EDC0C90-2B5B-4512-953E-35767BAD5C67} (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{99C91FC5-DB5B-4AA0-BB70-5D89C5A4DF96} (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\Updater.AmiUpd.1 (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\Updater.AmiUpd (PUP.Software.Updater) -> Quarantined and deleted successfully.
HKCR\CLSID\{739DF940-C5EE-4BAB-9D7E-270894AE687A} (PUP.Optional.WhiteSmoke.A) -> Quarantined and deleted successfully.
HKCR\CLSID\{1BB8B3AE-757D-443F-B3A4-0629E709B0D9} (PUP.Optional.WhiteSmoke.A) -> Quarantined and deleted successfully.
HKCR\Toolbar.CT3289847 (PUP.Optional.WhiteSmoke.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1BB8B3AE-757D-443F-B3A4-0629E709B0D9} (PUP.Optional.WhiteSmoke.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1BB8B3AE-757D-443F-B3A4-0629E709B0D9} (PUP.Optional.WhiteSmoke.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{739DF940-C5EE-4BAB-9D7E-270894AE687A} (PUP.Optional.WhiteSmoke.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{739DF940-C5EE-4BAB-9D7E-270894AE687A} (PUP.Optional.WhiteSmoke.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{739DF940-C5EE-4BAB-9D7E-270894AE687A} (PUP.Optional.WhiteSmoke.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WhiteSmoke_New Toolbar (PUP.Optional.WhiteSmoke.A) -> Quarantined and deleted successfully.
HKCU\Software\PCFixSpeed (PUP.Optional.PCFixSpeed) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\PCFixSpeed (PUP.Optional.PCFixSpeed) -> Quarantined and deleted successfully.

Registry Values Detected: 8
HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser|{739DF940-C5EE-4BAB-9D7E-270894AE687A} (PUP.Optional.WhiteSmoke.A) -> Data: @ùsîÅ«K~'”®hz -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks|{739DF940-C5EE-4BAB-9D7E-270894AE687A} (PUP.Optional.WhiteSmoke.A) -> Data:  -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar|{739DF940-C5EE-4BAB-9D7E-270894AE687A} (PUP.Optional.WhiteSmoke.A) -> Data: WhiteSmoke New Toolbar -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks|{739DF940-C5EE-4BAB-9D7E-270894AE687A} (PUP.Optional.WhiteSmoke.A) -> Data:  -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{739DF940-C5EE-4BAB-9D7E-270894AE687A} (PUP.Optional.WhiteSmoke.A) -> Data:  -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{739df940-c5ee-4bab-9d7e-270894ae687a} (PUP.Optional.WhiteSmoke.A) -> Data:  -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{739df940-c5ee-4bab-9d7e-270894ae687a} (PUP.Optional.WhiteSmoke.A) -> Data:  -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{739df940-c5ee-4bab-9d7e-270894ae687a} (PUP.Optional.WhiteSmoke.A) -> Data:  -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 1
C:\Program Files (x86)\WhiteSmoke_New (PUP.Optional.WhiteSmoke.A) -> No action taken.

Files Detected: 21
C:\Users\Bob\AppData\Local\SwvUpdater\Updater.exe (PUP.Software.Updater) -> No action taken.
C:\Program Files (x86)\WhiteSmoke_New\prxtbWhit.dll (PUP.Optional.WhiteSmoke.A) -> No action taken.
C:\Users\Bob\AppData\Local\Temp\conduitinstaller.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Bob\AppData\Local\Temp\dlLogic.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Bob\AppData\Local\Temp\ToolbarHelper.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Bob\AppData\Local\Temp\ct3289847\ctbe.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Bob\AppData\Local\Temp\ct3289847\fflogic.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Bob\AppData\Local\Temp\ct3289847\ielogic.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Bob\AppData\Local\Temp\ct3289847\statisticsStub.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Windows\Tasks\AmiUpdXp.job (PUP.Software.Updater) -> No action taken.
C:\Program Files (x86)\WhiteSmoke_New\ToolbarContextMenu.xml (PUP.Optional.WhiteSmoke.A) -> No action taken.
C:\Program Files (x86)\WhiteSmoke_New\GottenAppsContextMenu.xml (PUP.Optional.WhiteSmoke.A) -> No action taken.
C:\Program Files (x86)\WhiteSmoke_New\hk64tbWhit.dll (PUP.Optional.WhiteSmoke.A) -> No action taken.
C:\Program Files (x86)\WhiteSmoke_New\hktbWhit.dll (PUP.Optional.WhiteSmoke.A) -> No action taken.
C:\Program Files (x86)\WhiteSmoke_New\ldrtbWhit.dll (PUP.Optional.WhiteSmoke.A) -> No action taken.
C:\Program Files (x86)\WhiteSmoke_New\OtherAppsContextMenu.xml (PUP.Optional.WhiteSmoke.A) -> No action taken.
C:\Program Files (x86)\WhiteSmoke_New\SharedAppsContextMenu.xml (PUP.Optional.WhiteSmoke.A) -> No action taken.
C:\Program Files (x86)\WhiteSmoke_New\tbWhit.dll (PUP.Optional.WhiteSmoke.A) -> No action taken.
C:\Program Files (x86)\WhiteSmoke_New\toolbar.cfg (PUP.Optional.WhiteSmoke.A) -> No action taken.
C:\Program Files (x86)\WhiteSmoke_New\uninstall.exe (PUP.Optional.WhiteSmoke.A) -> No action taken.
C:\Program Files (x86)\WhiteSmoke_New\WhiteSmoke_NewToolbarHelper.exe (PUP.Optional.WhiteSmoke.A) -> No action taken.

(end)

 

 

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:41:56 PM, on 9/6/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16660)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe
C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpy.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Logitech\Logitech Vid\Vid.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files (x86)\hp\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe
C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe
C:\Program Files (x86)\hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files (x86)\hp\Digital Imaging\smart web printing\hpswp_clipbook.exe
C:\Program Files (x86)\Browsersafeguard\Browsersafeguard.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Users\Bob\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:55304;https=127.0.0.1:55304
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = <-loopback>
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\IPSBHO.DLL
O2 - BHO: Comcast Toolbar - {79CEEA4E-C231-4614-9E3B-53B2A02F39B7} - C:\Program Files (x86)\comcasttb\comcastdx.dll (file missing)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL
O2 - BHO: Define - {B78F92C8-DEB3-11E2-9A0A-FB64281D6ADE} - C:\Users\Bob\AppData\Local\DefineExt\temp.dat (file missing)
O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\coIEPlg.dll
O3 - Toolbar: Comcast Toolbar - {79CEEA4E-C231-4614-9E3B-53B2A02F39B7} - C:\Program Files (x86)\comcasttb\comcastdx.dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
O4 - HKLM\..\Run: [HP Remote Solution] %ProgramFiles%\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files (x86)\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
O4 - HKCU\..\Run: [ComcastAntispyClient] "C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntispy.exe" /hide
O4 - HKCU\..\Run: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKCU\..\Run: [Logitech Vid] "C:\Program Files (x86)\Logitech\Logitech Vid\vid.exe" -bootmode
O4 - HKCU\..\Run: [browserSafeguard] C:\Program Files (x86)\Browsersafeguard\Browsersafeguard.exe
O4 - Startup: Logitech . Product Registration.lnk = C:\Program Files\Logitech\Logitech WebCam Software\eReg.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\hp\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: PictureMover.lnk = C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe


O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - Cmdmapping - (no file) (HKCU)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Comcast AntiSpyware (AntiSpywareService) - Unknown owner - C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files (x86)\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Process Monitor (LVPrcS64) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files (x86)\Comcast\Desktop Doctor\bin\sprtsvc.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 13428 bytes

 

 

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  • Staff

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):
    • O4 - HKLM\..\Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe

      O4 - HKLM\..\Run: [HP Remote Solution] %ProgramFiles%\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe

      O4 - HKLM\..\Run: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe

      O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED

      O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files (x86)\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2

      O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide

      O4 - HKCU\..\Run: [Logitech Vid] "C:\Program Files (x86)\Logitech\Logitech Vid\vid.exe" -bootmode

      O4 - HKCU\..\Run: [browserSafeguard] C:\Program Files (x86)\Browsersafeguard\Browsersafeguard.exe

      O4 - Startup: Logitech . Product Registration.lnk = C:\Program Files\Logitech\Logitech WebCam Software\eReg.exe

      O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\hp\Digital Imaging\bin\hpqtra08.exe

      O4 - Global Startup: PictureMover.lnk = C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    • NOTE**You can research each of those lines >here< and see if you want to keep them or not

      just copy the name between the brackets and paste into the search space

      O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo
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Hello Gringo,

 

Ok so no threats were found on the last step.  The computer is running fine now.

 

There was a slight problem with Hijackthis:  after the checked items were fixed then all the browsers were not working.  I had to go into the settings and change the connection from a Proxy setting.... also in firefox the home page was changed.... small bump but might mean something to you.

 

Thanks for everything,

 

Moonshine

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Hello Moonshine

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.

    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.
    Your Emulation drivers are now re-enabled.
:Uninstall ComboFix:
  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png
:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

  • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

    CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

    Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is

    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

Here is some more reading for you from some of my collegesquoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo

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