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Need some serious help for my son

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Hi everyone,

I have used the free program on my own computer and the results were wonderful! Thankyou for such a great product. I have also used it on my fathers computer, (I downloaded from my computer onto a disc cause he didn't have broadband and then loaded onto his computer) and also had great results. my son's problems on the other hand seem to be so deeply entrenched in either viruses, trojans or whatever. There are many problems that I am reallly hoping someone can help us with. Firstly, he has paid for the fake antivirus program, which he thinks was called 'spyware guard 2008', and of course it did nothing. Sometime after that happened, no matter what search engine he uses, he can't get to any computer help sites because whatever link he clicks on from the search results, sends him somewhere completely random - even if he types in say 'paper products' for example it takes him to some weird site. If he types say www.malwarebytes.org into his address bar and presses enter it says it can't find the website, numerous times I have tried. I have downloaded the free program onto a disc and tried to install it on his laptop with no results at all. It won't even open, but if I use exactly the same disc with the program on my pc - there are no problems. I even tried to go back to a restore point before things started to go wrong, chose the appropriate date, clicked 'next' and nothing happened. I can click on 'cancel' and 'back' which are fine, but not 'next'. I don't know how to give a list of what kind of computer he has and what is on it. Really hoping someone can help us. :(

Thanks in advance,


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Hi Caz and Welcome to Malwarebytes.org

Please follow the instructions below to help fix your son's computer.

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review
  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.
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