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I have been having the same problem.  I followed the instructions above and the logs are posted below.  Thank you for your help.


DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16635  BrowserJavaVersion: 10.25.2
Run by Marjorie at 12:13:35 on 2013-08-08
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2812.893 [GMT -7:00]
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\MWLService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files (x86)\TeamViewer\Version5\TeamViewer_Service.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\TeamViewer\Version5\TeamViewer.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files (x86)\Lexmark S300-S400 Series\lxeamon.exe
C:\Program Files (x86)\Lexmark S300-S400 Series\ezprint.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\McAfee Security Scan\2.1.121\SSScheduler.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exe
C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe
C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\AutoRevo\Invisible Hand\InvisibleHandService.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\Windows Live\Mail\wlmail.exe
C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Microsoft Games\SpiderSolitaire\SpiderSolitaire.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\AutoRevo\Invisible Hand\phantomjs.exe
============== Pseudo HJT Report ===============
uWindow Title = Internet Explorer, enhanced for Bing and MSN
mWinlogon: Userinit = userinit.exe
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [spybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
uRun: [Google Update] "C:\Users\Marjorie\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [MobileDocuments] C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
uRun: [b88709107BA0D881B1B965B62E57D6F7E1B4EEC0._service_run] "C:\Users\Marjorie\AppData\Local\Google\Chrome\Application\chrome.exe" --type=service
mRun: [EgisTecLiveUpdate] "C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [ccApp] "C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files (x86)\McAfee Security Scan\2.1.121\SSScheduler.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
TCP: NameServer =
TCP: Interfaces\{75801869-B628-4C30-85C8-47F0B691AA13} : DHCPNameServer =
TCP: Interfaces\{75801869-B628-4C30-85C8-47F0B691AA13}\24565637B6E6565637D22333 : DHCPNameServer =
TCP: Interfaces\{75801869-B628-4C30-85C8-47F0B691AA13}\64348455C435B495 : DHCPNameServer =
TCP: Interfaces\{75801869-B628-4C30-85C8-47F0B691AA13}\7516378696E67647F6E6026456E63696E676021436164656D6970275966496 : DHCPNameServer =
TCP: Interfaces\{75801869-B628-4C30-85C8-47F0B691AA13}\C696E6B6379737 : DHCPNameServer =
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
Notify: NavLogon - <no file>
SSODL: WebCheck - <orphaned>
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
x64-Run: [mwlDaemon] C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe
x64-Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
x64-Run: [lxeamon.exe] "C:\Program Files (x86)\Lexmark S300-S400 Series\lxeamon.exe"
x64-Run: [EzPrint] "C:\Program Files (x86)\Lexmark S300-S400 Series\ezprint.exe"
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
================= FIREFOX ===================
FF - ProfilePath - C:\Users\Marjorie\AppData\Roaming\Mozilla\Firefox\Profiles\vqh0krfi.default\
FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Canon\ZoomBrowser EX\Program\NPCIG.dll
FF - plugin: C:\Program Files (x86)\Google\Update\\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Microsoft\Office Live\npOLW.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\NPcol400.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\HappyCloud\Application\npHappyCloudPlugin.dll
FF - plugin: C:\Users\Marjorie\AppData\Local\Google\Update\\npGoogleUpdate3.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_224.dll
============= SERVICES / DRIVERS ===============
R1 mwlPSDFilter;mwlPSDFilter;C:\Windows\System32\drivers\mwlPSDFilter.sys [2009-6-2 22576]
R1 mwlPSDNServ;mwlPSDNServ;C:\Windows\System32\drivers\mwlPSDNserv.sys [2009-6-2 20016]
R1 mwlPSDVDisk;mwlPSDVDisk;C:\Windows\System32\drivers\mwlPSDVDisk.sys [2009-6-2 60464]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-8-9 138912]
R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20);C:\Windows\System32\drivers\L1C62x64.sys [2009-11-5 58880]
S3 COH_Mon;COH_Mon;C:\Windows\System32\drivers\COH_Mon.sys [2008-11-18 25424]
=============== Created Last 30 ================
2013-08-08 14:23:53 -------- d-----w- C:\Users\Marjorie\AppData\Local\{5D21AE99-6586-45F8-B27D-E7406D51B494}
2013-08-08 02:22:28 -------- d-----w- C:\Users\Marjorie\AppData\Local\{D340A848-2E20-4BC4-87D2-7CE93A836250}
2013-08-07 14:21:37 -------- d-----w- C:\Users\Marjorie\AppData\Local\{6D6ABDA6-D0ED-4BAC-B9D4-0F0174E8BA5B}
2013-08-07 02:21:04 -------- d-----w- C:\Users\Marjorie\AppData\Local\{935C3C72-D83D-4363-B7EA-5815CBE784E0}
2013-08-06 14:20:38 -------- d-----w- C:\Users\Marjorie\AppData\Local\{64D25A8A-D605-40CD-A4ED-4AF8E365B079}
2013-08-06 13:47:04 9460976 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{43030436-8380-453D-B79D-2A1EA698B64C}\mpengine.dll
2013-08-06 02:20:07 -------- d-----w- C:\Users\Marjorie\AppData\Local\{CCE8A25B-C920-46E3-8CF0-289BE876381B}
2013-08-05 14:19:52 -------- d-----w- C:\Users\Marjorie\AppData\Local\{37F397E2-9F4A-47A2-963F-33711AF6188E}
2013-08-05 02:19:09 -------- d-----w- C:\Users\Marjorie\AppData\Local\{F3C50BAC-68FD-4E5A-93D4-CC0FEAD4E28F}
2013-08-04 14:18:54 -------- d-----w- C:\Users\Marjorie\AppData\Local\{A8934172-B565-49B8-944C-871C0151A542}
2013-08-03 14:44:42 -------- d-----w- C:\Users\Marjorie\AppData\Local\{24B5FE0F-7C9B-4B82-A987-F2E417970377}
2013-08-03 02:43:44 -------- d-----w- C:\Users\Marjorie\AppData\Local\{012C0FF9-3C83-4BE4-8577-E12043315B24}
2013-08-02 14:43:27 -------- d-----w- C:\Users\Marjorie\AppData\Local\{634623ED-3CDE-4039-9C03-8BB1572F0E5C}
2013-08-02 02:42:44 -------- d-----w- C:\Users\Marjorie\AppData\Local\{F266269C-D75A-4A23-9082-CA3CB2C36F13}
2013-08-01 14:41:39 -------- d-----w- C:\Users\Marjorie\AppData\Local\{BC82FF12-F61D-4D00-9A78-7024CD851801}
2013-08-01 02:41:06 -------- d-----w- C:\Users\Marjorie\AppData\Local\{7017E1BB-737D-421D-B01E-4B5F500B5405}
2013-07-31 14:40:40 -------- d-----w- C:\Users\Marjorie\AppData\Local\{84FF0A2C-3110-4693-97B6-8FF4DFAE6A1E}
2013-07-31 02:40:13 -------- d-----w- C:\Users\Marjorie\AppData\Local\{9B420999-F3F3-48A0-B6CF-C5845B516F88}
2013-07-30 14:39:54 -------- d-----w- C:\Users\Marjorie\AppData\Local\{DE151A4D-901E-405F-ADD9-DE1D978FB89E}
2013-07-30 02:39:02 -------- d-----w- C:\Users\Marjorie\AppData\Local\{1C119ADA-C3BB-490D-9D24-C4FF75B82866}
2013-07-29 14:38:47 -------- d-----w- C:\Users\Marjorie\AppData\Local\{500F9515-F932-4057-819A-EA09FC4932F7}
2013-07-29 02:38:09 -------- d-----w- C:\Users\Marjorie\AppData\Local\{31F485E3-B415-45BB-B3E1-793466D913AC}
2013-07-28 14:36:45 -------- d-----w- C:\Users\Marjorie\AppData\Local\{D5CF5CFB-287B-4DEF-ADA6-1899A3E3D08F}
2013-07-28 02:36:06 -------- d-----w- C:\Users\Marjorie\AppData\Local\{02B9DAA1-6C44-40D5-9C80-5ACC68210E85}
2013-07-27 14:35:42 -------- d-----w- C:\Users\Marjorie\AppData\Local\{A2CEE0DA-0498-4A97-BE79-1301B94C1DB6}
2013-07-27 02:35:11 -------- d-----w- C:\Users\Marjorie\AppData\Local\{02B8D6B1-E5C8-4A6F-9F35-832BC92CD4EB}
2013-07-26 14:34:23 -------- d-----w- C:\Users\Marjorie\AppData\Local\{7D3E8BB3-15C5-4378-ABBF-ACEF3821BC77}
2013-07-26 02:27:10 -------- d-----w- C:\Users\Marjorie\AppData\Local\{290D153C-DDD0-4ACD-AA8F-EB3BEA2D0A0D}
2013-07-25 14:26:56 -------- d-----w- C:\Users\Marjorie\AppData\Local\{1A219256-645A-4E99-B7D8-EDDFB2DEC037}
2013-07-25 02:26:16 -------- d-----w- C:\Users\Marjorie\AppData\Local\{23039FEB-028B-455F-B79E-403D44949329}
2013-07-24 14:25:52 -------- d-----w- C:\Users\Marjorie\AppData\Local\{58F036D1-3FF9-4C95-8BEC-8EE3D1D7FEB1}
2013-07-24 02:24:13 -------- d-----w- C:\Users\Marjorie\AppData\Local\{BE19D780-28B9-4F91-9BC8-1EEA8EDF488D}
2013-07-23 14:23:58 -------- d-----w- C:\Users\Marjorie\AppData\Local\{27E8C902-F44E-4DC7-8D6E-6C2B15B80256}
2013-07-23 02:23:22 -------- d-----w- C:\Users\Marjorie\AppData\Local\{58BC1838-E81C-4265-80A2-EA2E39144DAB}
2013-07-22 17:10:55 -------- d-----w- C:\Windows\SysWow64\Adobe
2013-07-22 14:22:45 -------- d-----w- C:\Users\Marjorie\AppData\Local\{E9EA147A-3CBA-4DBB-B477-135A3C457B49}
2013-07-22 02:21:34 -------- d-----w- C:\Users\Marjorie\AppData\Local\{359E7AA2-C861-4717-9BFE-09C91B3E911D}
2013-07-21 14:19:27 -------- d-----w- C:\Users\Marjorie\AppData\Local\{06F503AE-0AD8-4BCE-BCB5-336391AFC3D3}
2013-07-20 14:50:56 -------- d-----w- C:\Users\Marjorie\AppData\Local\{4CD8C2E5-A809-4FB4-9E82-4153079953C1}
2013-07-20 02:50:15 -------- d-----w- C:\Users\Marjorie\AppData\Local\{A5DA0B80-5E45-4FE7-AABB-09A65D13187E}
2013-07-19 14:49:42 -------- d-----w- C:\Users\Marjorie\AppData\Local\{BF2F166F-966C-42B8-90DB-EE1F8ABD7F64}
2013-07-19 02:47:26 -------- d-----w- C:\Users\Marjorie\AppData\Local\{8BF8F99D-96B9-4B78-8B3F-AA5875229843}
2013-07-18 14:47:11 -------- d-----w- C:\Users\Marjorie\AppData\Local\{D2826A05-34DF-4F6F-A3D9-7BE71161ABA0}
2013-07-18 02:46:09 -------- d-----w- C:\Users\Marjorie\AppData\Local\{8481E723-8979-4993-962A-87D9AA2262AA}
2013-07-17 14:45:42 -------- d-----w- C:\Users\Marjorie\AppData\Local\{6F5DD66C-0A33-4AF2-8061-5C3D43AA29AF}
2013-07-17 02:43:48 -------- d-----w- C:\Users\Marjorie\AppData\Local\{97EB0301-89B7-46E2-8E25-23F9162F8B3A}
2013-07-16 14:42:17 -------- d-----w- C:\Users\Marjorie\AppData\Local\{EBCD8619-732A-4C12-86F5-9B78062D0273}
2013-07-16 02:41:28 -------- d-----w- C:\Users\Marjorie\AppData\Local\{5A1E1C03-A67B-4E9A-8632-D16162A66E3C}
2013-07-15 14:40:21 -------- d-----w- C:\Users\Marjorie\AppData\Local\{B7F5BDA3-9B3A-42B4-B0F4-FC697913B911}
2013-07-15 02:39:11 -------- d-----w- C:\Users\Marjorie\AppData\Local\{FF8F29A2-749A-44C4-81FA-E0A9D044FA8A}
2013-07-14 14:37:56 -------- d-----w- C:\Users\Marjorie\AppData\Local\{0C5AAC2D-5E30-4B22-B3CD-45E9D50A196E}
2013-07-13 14:54:45 -------- d-----w- C:\Users\Marjorie\AppData\Local\{2763A94D-A9B2-4DB1-9019-C14EA51A0C67}
2013-07-13 02:53:43 -------- d-----w- C:\Users\Marjorie\AppData\Local\{9F0EEAEA-5697-4004-9848-592BC6C00D93}
2013-07-12 21:28:43 -------- d-----w- C:\Windows\System32\MRT
2013-07-12 14:53:14 -------- d-----w- C:\Users\Marjorie\AppData\Local\{D69179BC-026B-40D2-9553-1DBE6FE78D10}
2013-07-12 02:51:28 -------- d-----w- C:\Users\Marjorie\AppData\Local\{158DA302-6749-46C5-9B72-39FDCBEEDFD4}
2013-07-11 14:50:57 -------- d-----w- C:\Users\Marjorie\AppData\Local\{8FFFBD89-C716-404D-BEDC-C437EB62BCB3}
2013-07-11 13:59:19 1732608 ----a-w- C:\Program Files\Windows Journal\NBDoc.DLL
2013-07-11 13:59:18 1402880 ----a-w- C:\Program Files\Windows Journal\JNWDRV.dll
2013-07-11 13:59:18 1393152 ----a-w- C:\Program Files\Windows Journal\JNTFiltr.dll
2013-07-11 13:59:18 1367040 ----a-w- C:\Program Files\Common Files\Microsoft Shared\ink\journal.dll
2013-07-11 13:59:17 936448 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\ink\journal.dll
2013-07-11 13:55:54 1887744 ----a-w- C:\Windows\System32\WMVDECOD.DLL
2013-07-11 13:55:54 1620480 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL
2013-07-11 13:54:32 624128 ----a-w- C:\Windows\System32\qedit.dll
2013-07-11 13:54:32 509440 ----a-w- C:\Windows\SysWow64\qedit.dll
2013-07-11 13:54:16 1643520 ----a-w- C:\Windows\System32\DWrite.dll
2013-07-11 13:54:15 1247744 ----a-w- C:\Windows\SysWow64\DWrite.dll
2013-07-11 13:54:06 1011712 ----a-w- C:\Program Files\Windows Defender\MpSvc.dll
2013-07-11 13:54:05 571904 ----a-w- C:\Program Files\Windows Defender\MpClient.dll
2013-07-11 13:54:05 392704 ----a-w- C:\Program Files (x86)\Windows Defender\MpClient.dll
2013-07-11 13:54:04 314880 ----a-w- C:\Program Files\Windows Defender\MpCommu.dll
2013-07-11 13:54:01 9216 ----a-w- C:\Program Files (x86)\Windows Defender\MpAsDesc.dll
2013-07-11 13:54:01 54784 ----a-w- C:\Program Files (x86)\Windows Defender\MpOAV.dll
2013-07-11 13:54:00 4608 ----a-w- C:\Program Files (x86)\Windows Defender\MsMpLics.dll
2013-07-11 13:53:56 3153920 ----a-w- C:\Windows\System32\win32k.sys
2013-07-11 02:49:08 -------- d-----w- C:\Users\Marjorie\AppData\Local\{EEC4D3B3-4D64-42B4-8118-AD50EF944307}
2013-07-10 14:48:51 -------- d-----w- C:\Users\Marjorie\AppData\Local\{8A0C6986-B2F9-47BD-BF2D-D671A2B9EC5C}
2013-07-10 02:48:00 -------- d-----w- C:\Users\Marjorie\AppData\Local\{D2468312-AC7D-4B02-B2A9-C7D12DD35A8E}
==================== Find3M  ====================
2013-07-16 13:24:29 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-07-16 13:24:29 692104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-06-13 04:48:23 867240 ----a-w- C:\Windows\SysWow64\npdeployJava1.dll
2013-06-13 04:48:17 789416 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2013-06-13 04:47:57 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-06-11 23:43:37 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-06-11 23:43:00 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-06-11 23:42:58 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-06-11 23:42:58 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-06-11 23:26:20 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-06-11 23:25:16 3958784 ----a-w- C:\Windows\System32\jscript9.dll
2013-06-11 23:25:13 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-06-11 23:25:13 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-06-11 22:51:45 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-06-11 22:50:58 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-06-07 03:22:18 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-06-07 02:37:52 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-05-13 05:51:01 184320 ----a-w- C:\Windows\System32\cryptsvc.dll
2013-05-13 05:51:00 1464320 ----a-w- C:\Windows\System32\crypt32.dll
2013-05-13 05:51:00 139776 ----a-w- C:\Windows\System32\cryptnet.dll
2013-05-13 05:50:40 52224 ----a-w- C:\Windows\System32\certenc.dll
2013-05-13 04:45:55 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll
2013-05-13 04:45:55 1160192 ----a-w- C:\Windows\SysWow64\crypt32.dll
2013-05-13 04:45:55 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll
2013-05-13 03:43:55 1192448 ----a-w- C:\Windows\System32\certutil.exe
2013-05-13 03:08:10 903168 ----a-w- C:\Windows\SysWow64\certutil.exe
2013-05-13 03:08:06 43008 ----a-w- C:\Windows\SysWow64\certenc.dll
============= FINISH: 12:18:51.38 ===============
DDS (Ver_2012-11-20.01)
Microsoft Windows 7 Home Premium 
Boot Device: \Device\HarddiskVolume2
Install Date: 5/1/2010 11:48:58 AM
System Uptime: 8/8/2013 6:41:16 AM (6 hours ago)
Motherboard: Acer       |  | Aspire 5532     
Processor: AMD Athlon Processor TF-20 | Socket S1G1 | 1600/200mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 137 GiB total, 73.93 GiB free.
D: is CDROM ()
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP293: 7/16/2013 6:29:15 AM - Windows Update
RP294: 7/19/2013 7:29:23 AM - Windows Update
RP295: 7/24/2013 7:09:42 AM - Windows Update
RP296: 7/30/2013 7:38:31 AM - Windows Update
RP297: 8/6/2013 6:44:34 AM - Windows Update
==== Installed Programs ======================
 Update for Microsoft Office 2007 (KB2508958)
Acer Games
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader 9.5.5 MUI
Adobe Shockwave Player 12.0
ALPS Touch Pad Driver
AMD USB Filter Driver
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ASUS RT-N12B1 Wireless Router Utilities
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver
ATI Catalyst Install Manager
Canon Digital Camera Solution Disk 40-46 Software Starter Guide
Canon G.726 WMP-Decoder
CANON iMAGE GATEWAY Task for ZoomBrowser EX
Canon Internet Library for ZoomBrowser EX
Canon MovieEdit Task for ZoomBrowser EX
Canon Personal Printing Guide
Canon PowerShot A1100 IS Camera User Guide
Canon RAW Image Task for ZoomBrowser EX
Canon Utilities CameraWindow
Canon Utilities CameraWindow DC
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
Canon Utilities MyCamera
Canon Utilities MyCamera DC
Canon Utilities PhotoStitch
Canon Utilities RemoteCapture Task for ZoomBrowser EX
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Compatibility Pack for the 2007 Office system
eBay Worldwide
eSobi v2
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
Happy Cloud Client
Invisible Hand
Java 7 Update 25
Java Auto Updater
Java 6 Update 39
Java SE Development Kit 6 Update 20
Junk Mail filter update
Lexmark S300-S400 Series
LiveUpdate 3.3 (Symantec Corporation)
McAfee Security Scan Plus
Microsoft .NET Framework 1.1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access database engine 2007 (English)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Live Add-in 1.5
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Professional Plus 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MobileMe Control Panel
Mozilla Firefox 19.0.2 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition 
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition 
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition 
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition 
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition 
Spybot - Search & Destroy
Symantec Endpoint Protection
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817563) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
==== Event Viewer Messages From Past Week ========
8/8/2013 7:43:52 AM, Error: Application Popup [875]  - Driver COH_Mon.sys has been blocked from loading.
8/8/2013 6:44:50 AM, Error: Microsoft-Windows-DistributedCOM [10016]  - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  {C97FCC79-E628-407D-AE68-A06AD6D8B4D1}  and APPID  {344ED43D-D086-4961-86A6-1106F4ACAD9B}  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
8/8/2013 6:41:50 AM, Error: atikmdag [52236]  - CPLIB :: General - Invalid Parameter
8/8/2013 6:41:50 AM, Error: atikmdag [43029]  - Display is not active
8/8/2013 11:42:56 AM, Error: Service Control Manager [7000]  - The COH_Mon service failed to start due to the following error:  This driver has been blocked from loading
8/7/2013 9:09:45 PM, Error: Service Control Manager [7043]  - The Windows Update service did not shut down properly after receiving a preshutdown control.
8/7/2013 8:40:06 PM, Error: Schannel [36888]  - The following fatal alert was generated: 10. The internal error state is 10.
==== End Of File ===========================
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  • 3 weeks later...

Hi Moi

Does the whole system freeze or just the mouse?

Have you tried another mouse to see if it's your mouse?

If it's not your mouse try updating your driver for your mouse.


control panel

system and maintenance

then scroll down click device manager click continue when prompted

Open the mouse and pointing devices by pressing plus

Highlight your mouse and choose properties

click the Driver tab

and then choose update


If that does not work uninstall it and then reinstall it and see if that has any effect.

It's the same as above except you choose uninstall and then obviously reinstall once uninstalled.


You could also run a scandisk and check both boxes. make sure you have plenty of time it takes a while.This link explain how. http://support.microsoft.com/kb/156571

Try also running system file check here is how. http://support.microsoft.com/kb/929833


Let me know how you get on OK

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Hello and Welcome to Malwarebytes

There is more going on with this computer that is going to require running some tools to gather more info but we can't do that in this section of the forum. You will have to get help from one of the experts so that we can rule out any infections and or conflicts.

To make sure its not from an infection, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

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