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zaccess - Removal Assistance

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I have recently got the zaccess trogen, attatched to google update by the looks for it, Intially I had 20 problems found by MBAM, I now simply have just the one.


Any assistance regarding fixing these last items would be very much appriciated. I am a working computer engineer, though at 18 I still have a lot to learn. Anyway, I am very computer literate.


Thank you for you help.





Malwarebytes Anti-Malware

Database version: v2013.08.24.01

Windows 7 x64 NTFS (Safe Mode/Networking)
Internet Explorer 8.0.7600.16385
Max :: MAX-PC [administrator]

24/08/2013 14:11:58
mbam-log-2013-08-24 (14-11-58).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 213401
Time elapsed: 2 minute(s), 12 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKLM\SYSTEM\CurrentControlSet\Services\‮etadpug (Trojan.Zaccess) -> Delete on reboot.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)



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Log from FARBAR


Below are objects requiring attention, attached is full log



Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 23-08-2013 01
Ran by Max (administrator) on 24-08-2013 14:17:02
Running from C:\Users\Max\Downloads
Windows 7 Ultimate (X64) OS Language: English(US)
Internet Explorer Version 8
Boot Mode: Safe Mode (with Networking)

==================== Internet (Whitelisted) ====================

Winsock: Catalog5 01 mswsock.dll File Not found (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"
Winsock: Catalog5 02 mswsock.dll File Not found (Microsoft Corporation) ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"

==================== Services (Whitelisted) =================

S2 nlsvc; C:\Program Files\NetLimiter 3\nlsvc.exe [1851008 2013-06-25] (Locktime Software)
U2 *etadpug; "C:\Program Files (x86)\Google\Desktop\Install\{5bbb1e33-f34c-0e89-a20c-6c2fd0804cec}\   \...\???\{5bbb1e33-f34c-0e89-a20c-6c2fd0804cec}\GoogleUpdate.exe" < <==== ATTENTION (ZeroAccess)



C:\Program Files\Windows Defender\mpsvc.dll => ATTENTION: ZeroAccess. Use DeleteJunctionsIndirectory: C:\Program

testsigning: ==> Check for possible unsigned rootkit driver <===== ATTENTION!

LastRegBack: 2013-08-22 18:59

==================== End Of Log ============================


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Download the attached fixlist.txt to the same folder as FRST.

Run FRST and click Fix only once and wait

The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.


Download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
To attach a log if needed:

Bottom right corner of this page.


New window that comes up.




If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.


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Did you run Malwarebytes Anti-Rootkit?

If so...please do this:

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)


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Run RogueKiller again and click Scan

When the scan completes > click on the Files tab

Put a check next to all of these and uncheck the rest: (if found)

[ZeroAccess][Folder] Install : C:\Users\Max\AppData\Local\Google\Desktop\Install [-] --> FOUND

Now click Delete on the right hand column under Options


Reboot and rescan to make sure it's gone.


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Looks like I'm all clean now, Thank you very much for your help.



RogueKiller V8.6.6 _x64_ [Aug 19 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7600 ) 64 bits version
Started in : Normal mode
User : Max [Admin rights]
Mode : Scan -- Date : 08/24/2013 18:18:08
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 0 ¤¤¤

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD10EZEX-00UD2A0 ATA Device +++++
--- User ---
[MBR] 61411bd0c29c5e9274ec8360366c11d2
[bSP] 1f263d6735c9506fd9862bbf0101319e : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 400000 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 819202048 | Size: 553866 Mo
User = LL1 ... OK!
User = LL2 ... OK!

+++++ PhysicalDrive1: WDC WD10EZEX-00UD2A0 ATA Device +++++
--- User ---
[MBR] 74b791d07c9a84c4fe0239de307d64bc
[bSP] d0f34e9fa26b543f52308b5a067feb7d : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 114371 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_S_08242013_181808.txt >>


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A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /


Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)


If you used FRST:

Download the fixlist.txt to the same folder as FRST.

Run FRST and click Fix only once and wait

That will delete the quarantine folder created by FRST.


If you used DeFogger to disable your CD Emulation drivers, please re-enable them.


Please download OTC to your desktop.


Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")

Click on the CleanUp! button and follow the prompts.

(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)

You will be asked to reboot the machine to finish the Cleanup process, choose Yes.

After the reboot all the tools we used should be gone.

Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.


Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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