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ComboFix Disabled Internet Connection

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Not sure this is the right forum. 


My computer (Windows 7, 64 bit) was slow and I thought I might have rootkit virus like I had last year. I decided to re-run the steps I was instructed to take by this forum.  After i re-ran the ComboFix step, I lost my internet connection. I tried several steps I found in forums to fix it, including running Diagnostics, deleting ComboFix, Disabling and re-enableing the adapter, but nothing seems to work.  Any help would be appreciated.





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Hello XXX

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I want you to run system restore to right before you ran combofix and let me know if the connection comes back


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HI Gringo,


I had already run the system restore but it did not restore my internet connection. 



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Try this 1 time only. Close any open program windows. This procedure will do a shutdown > restart at the end.


Start NOTEPAD. Check and make sure "word wrap" is off.

From Notepad main menu bar, Select F (format) and make sure Word Wrap is NOT checked.

IF it -is- checkmarked, click that one time so that it is un-checked.

Please copy/paste the lines in bold below to Notepad:

@Echo on


attrib -h -s -r hosts

echo localhost>HOSTS

attrib +r +h +s hosts


ipconfig /release

ipconfig /renew

ipconfig /flushdns

netsh winsock reset all

netsh int ip reset resetlog.log

shutdown -r -t 1

del %0

Save as flush.bat to your desktop.

Double-click flush.bat file to run it. Your computer will reboot.

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I tried the flush.bat and still cannot access internet nor other computers on my network.



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Please download Farbar Service Scanner and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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Hi Gringo,


Here it is:


Farbar Service Scanner Version: 18-08-2013
Ran by johnr (administrator) on 26-08-2013 at 23:42:55
Running from "C:\DELLTOOLS"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal

Internet Services:

Connection Status:
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error.
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors

Windows Firewall:

Firewall Disabled Policy:

System Restore:

System Restore Disabled Policy:

Action Center:

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.

Windows Update:
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

Windows Autoupdate Disabled Policy:

Windows Defender:

Other Services:

File Check:
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
[2012-02-16 13:34] - [2013-08-21 07:49] - 0022368 ____A (AVG Technologies CZ, s.r.o. ) 42B7E1AA0C7EC54652A50585793F1885

ATTENTION!=====> C:\Windows\System32\drivers\afd.sys IS INFECTED.

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

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I am going to run this to see if we can find these files on the computer


Please download SystemLook from one of the links below and save it to your Desktop.

Link 1

Link 2

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt


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Below is the Systemlook output.  Also, in task manager one of the svhost.exe is using about 50% of cpu and 400,000K of memory without any applications started.




SystemLook 30.07.11 by jpshortstuff
Log created at 07:23 on 27/08/2013 by johnr
Administrator - Elevation successful

========== filefind ==========

Searching for "afd.sys"
C:\Windows\System32\drivers\AFD.SYS    --a---- 22368 bytes    [17:34 16/02/2012]    [11:49 21/08/2013] 42B7E1AA0C7EC54652A50585793F1885
C:\Windows\winsxs\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.17514_none_360e4801750ca991\afd.sys    --a---- 499712 bytes    [03:24 21/11/2010]    [03:24 21/11/2010] D31DC7A16DEA4A9BAF179F3D6FBDB38C
C:\Windows\winsxs\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.17603_none_3618198975057170\afd.sys    --a---- 499200 bytes    [20:26 16/06/2011]    [02:34 25/04/2011] D5B031C308A409A0A576BFF4CF083D30
C:\Windows\winsxs\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.17752_none_35e10b89752ee0f5\afd.sys    --a---- 498688 bytes    [17:34 16/02/2012]    [03:59 28/12/2011] 1C7857B62DE5994A75B054A9FD4C3825
C:\Windows\winsxs\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.21712_none_3695e61e8e2c13d4\afd.sys    --a---- 499200 bytes    [20:26 16/06/2011]    [03:09 25/04/2011] F4AD06143EAC303F55D0E86C40802976
C:\Windows\winsxs\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.21887_none_364f3a028e605345\afd.sys    --a---- 498176 bytes    [17:34 16/02/2012]    [04:01 28/12/2011] 36A14FD1A23F57046361733B792CA8DB

-= EOF =-

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Hello john99

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::FCopy::C:\Windows\winsxs\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.17752_none_35e10b89752ee0f5\afd.sys | C:\Windows\System32\drivers\AFD.SYS  
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe


This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?

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After running for 2 hours ComboFix is only on Stage 4.  I am going to let it run over night.

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Hello john99

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.

  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.
after combofix has finished its scan please post the report back here.


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Below is the combofix results.


After combofix ran and rebooted, I can finally connect to the Internet in Safe mode and Regular mode.  Before I could not connect at all.  Thanks!  This is all great but I still don't know if the issue that started this all, slowing/freezing of computer is still there.





ComboFix 13-08-27.02 - johnr 08/29/2013  23:55:20.10.4 - x64 NETWORK
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.8073.6419 [GMT -4:00]
Running from: c:\users\johnr\Desktop\ComboFix.exe
Command switches used :: c:\users\johnr\Desktop\CFScript.txt
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
--------------- FCopy ---------------
c:\windows\winsxs\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.17752_none_35e10b89752ee0f5\afd.sys --> c:\windows\System32\drivers\AFD.SYS
(((((((((((((((((((((((((   Files Created from 2013-07-28 to 2013-08-30  )))))))))))))))))))))))))))))))
2013-08-30 04:02 . 2013-08-30 04:02    --------    d-----w-    c:\users\Public\AppData\Local\temp
2013-08-30 04:02 . 2013-08-30 04:02    --------    d-----w-    c:\users\jrau\AppData\Local\temp
2013-08-30 04:02 . 2013-08-30 04:02    --------    d-----w-    c:\users\DefaultAppPool\AppData\Local\temp
2013-08-30 04:02 . 2013-08-30 04:02    --------    d-----w-    c:\users\Default\AppData\Local\temp
2013-08-30 04:02 . 2013-08-30 04:02    --------    d-----w-    c:\users\Classic .NET AppPool\AppData\Local\temp
2013-08-23 01:05 . 2013-08-23 01:05    --------    d-----w-    c:\users\johnr\AppData\Local\Avg2013
2013-08-22 14:04 . 2013-08-27 03:42    --------    d-----w-    C:\DELLTOOLS
2013-08-20 18:54 . 2013-08-20 18:54    --------    d-----w-    c:\users\johnr\AppData\Roaming\AVG
2013-08-20 18:53 . 2013-08-20 18:55    --------    d-----w-    c:\programdata\AVG
2013-08-20 18:53 . 2013-08-20 18:53    --------    d-sh--w-    c:\programdata\{D1D4879F-2279-49C9-AEBF-3B95C84EAA8F}
2013-08-15 01:07 . 2013-07-09 05:46    1472512    ----a-w-    c:\windows\system32\crypt32.dll
2013-08-15 01:06 . 2013-07-09 05:03    3968960    ----a-w-    c:\windows\SysWow64\ntkrnlpa.exe
2013-08-11 20:37 . 2013-08-11 20:37    --------    d-----w-    c:\users\johnr\AppData\Roaming\Kernel for Windows Data Recovery
2013-08-09 01:27 . 2013-08-09 01:27    --------    d-----w-    C:\SaveEdit
2013-08-08 20:19 . 2013-08-08 20:19    --------    d-----w-    c:\program files (x86)\Windows Kits
2013-08-08 20:15 . 2013-08-08 20:15    --------    d-----w-    c:\program files\IIS Express
2013-08-08 20:15 . 2013-08-08 20:15    --------    d-----w-    c:\program files (x86)\IIS Express
2013-08-08 20:12 . 2013-08-09 07:03    1131520    ----a-w-    c:\programdata\Microsoft\VWDExpress\11.0\1033\ResourceCache.dll
2013-08-08 20:10 . 2013-08-08 20:10    --------    d-----w-    c:\program files (x86)\Microsoft Help Viewer
2013-08-08 20:09 . 2013-08-08 20:09    --------    d-----w-    c:\program files\Microsoft SQL Server Compact Edition
2013-08-08 19:44 . 2013-08-16 01:42    --------    d-----w-    c:\program files (x86)\Microsoft Visual Studio 11.0
2013-08-08 19:44 . 2013-08-08 19:44    --------    d-----w-    c:\windows\symbols
2013-08-08 19:41 . 2013-08-16 01:43    --------    d-----w-    c:\programdata\Package Cache
2013-08-08 18:45 . 2013-08-08 18:54    --------    d-----w-    c:\users\johnr\AppData\Roaming\Open Download Manager
2013-08-08 18:45 . 2013-08-16 01:39    --------    d-----w-    c:\program files (x86)\GorillaPrice
2013-08-08 18:45 . 2013-08-08 19:06    --------    d-----w-    c:\program files (x86)\OpenDownloaderManager
2013-08-08 18:29 . 2013-08-08 18:42    --------    d-----w-    c:\users\johnr\AppData\Local\Conduit
2013-08-08 18:29 . 2013-08-08 18:30    --------    d-----w-    c:\program files (x86)\Conduit
2013-08-08 18:29 . 2013-08-08 18:29    --------    d-----w-    c:\users\johnr\AppData\Local\CRE
2013-08-08 18:27 . 2013-08-08 18:27    --------    d-----w-    c:\program files (x86)\7-Zip
2013-08-08 18:27 . 2013-08-08 19:55    --------    d-----w-    c:\users\johnr\AppData\Local\DefineExt
2013-08-08 17:11 . 2013-08-08 17:11    --------    d-----w-    c:\users\johnr\AppData\Local\Daring_Development_Inc
2013-08-08 17:06 . 2013-08-08 19:03    --------    d-----w-    c:\program files (x86)\MyPC Backup
2013-08-06 07:00 . 2013-08-15 07:03    --------    d-----w-    c:\windows\system32\MRT
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
2013-08-21 11:49 . 2009-07-14 00:10    22368    ----a-w-    c:\windows\system32\drivers\WS2IFSL.SYS
2013-08-15 07:01 . 2011-06-12 17:49    78161360    ----a-w-    c:\windows\system32\MRT.exe
2013-08-14 22:19 . 2012-12-13 01:16    45856    ----a-w-    c:\windows\system32\drivers\avgtpx64.sys
2013-07-24 02:27 . 2013-07-24 02:27    96168    ----a-w-    c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-07-24 02:27 . 2012-05-09 00:50    867240    ----a-w-    c:\windows\SysWow64\npDeployJava1.dll
2013-07-24 02:27 . 2011-06-03 19:42    789416    ----a-w-    c:\windows\SysWow64\deployJava1.dll
2013-07-14 15:38 . 2013-07-14 15:38    135168    ----a-r-    c:\users\johnr\AppData\Roaming\Microsoft\Installer\{DF49D66D-D2D3-46DA-878B-F0BFC7795276}\NewShortcut4_DF49D66DD2D346DA878BF0BFC7795276.exe
2013-07-14 15:38 . 2013-07-14 15:38    135168    ----a-r-    c:\users\johnr\AppData\Roaming\Microsoft\Installer\{DF49D66D-D2D3-46DA-878B-F0BFC7795276}\NewShortcut3_DF49D66DD2D346DA878BF0BFC7795276.exe
2013-07-14 15:38 . 2013-07-14 15:38    135168    ----a-r-    c:\users\johnr\AppData\Roaming\Microsoft\Installer\{DF49D66D-D2D3-46DA-878B-F0BFC7795276}\flip.exe_74D1249290AA4DEEA569FED77E7A3831.exe
2013-07-09 04:45 . 2013-08-15 01:06    44032    ----a-w-    c:\windows\apppatch\acwow64.dll
2013-06-05 03:34 . 2013-07-11 02:07    3153920    ----a-w-    c:\windows\system32\win32k.sys
2013-06-04 06:00 . 2013-07-11 02:07    624128    ----a-w-    c:\windows\system32\qedit.dll
2013-06-04 04:53 . 2013-07-11 02:07    509440    ----a-w-    c:\windows\SysWow64\qedit.dll
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown
"GoToAssist Express Expert"="c:\program files (x86)\Citrix\GoToAssist Express Expert\383\g2ax_start.exe" [2012-04-06 609144]
"GoToAssist Remote Support Expert"="c:\program files (x86)\Citrix\GoToAssist Remote Support Expert\498\g2ax_start.exe" [2013-02-11 611400]
"IAStorIcon"="c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" [2010-11-06 283160]
"IMSS"="c:\program files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe" [2010-12-03 112152]
"RemoteControl9"="c:\program files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe" [2009-07-06 87336]
"PDVD9LanguageShortcut"="c:\program files (x86)\CyberLink\PowerDVD9\Language\Language.exe" [2010-04-29 50472]
"RoxWatchTray"="c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe" [2010-11-25 240112]
"Desktop Disc Tool"="c:\program files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe" [2010-11-17 514544]
"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe" [2011-01-30 35736]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"EEventManager"="c:\program files (x86)\Epson Software\Event Manager\EEventManager.exe" [2009-12-03 976320]
"FUFAXSTM"="c:\program files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe" [2009-12-03 847872]
"Cisco AnyConnect Secure Mobility Agent for Windows"="c:\program files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe" [2011-09-09 523216]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-04-22 59720]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2011-10-24 421888]
"DR-2010C CaptureOnTouch"="c:\program files (x86)\Canon Electronics\DR2010C\TouchDR.exe" [2009-04-24 679936]
"ConnectionCenter"="c:\program files (x86)\Citrix\ICA Client\concentr.exe" [2011-08-11 358336]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2013-05-31 152392]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
c:\users\johnr\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Flip.lnk - c:\program files (x86)\Belkin\Flip\flip.exe [2006-8-22 385024]
OneNote 2010 Screen Clipper and Launcher.lnk - c:\program files (x86)\Microsoft Office\Office14\ONENOTEM.EXE /tsr [2013-1-8 228448]
"ConsentPromptBehaviorAdmin"= 0 (0x0)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)
"PromptOnSecureDesktop"= 0 (0x0)
"DisableCAD"= 1 (0x1)
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
R1 ctxusbm;Citrix USB Monitor Driver;c:\windows\system32\DRIVERS\ctxusbm.sys;c:\windows\SYSNATIVE\DRIVERS\ctxusbm.sys [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [x]
R2 EPSON_EB_RPCV4_04;EPSON V5 Service4(04);c:\program files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE;c:\program files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE [x]
R2 EPSON_PM_RPCV4_04;EPSON V3 Service4(04);c:\program files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE;c:\program files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE [x]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [x]
R2 Intel® PROSet Monitoring Service;Intel® PROSet Monitoring Service;c:\windows\system32\IProsetMonitor.exe;c:\windows\SYSNATIVE\IProsetMonitor.exe [x]
R2 jhi_service;Intel® Identity Protection Technology Host Interface Service;c:\program files (x86)\Intel\Services\IPT\jhi_service.exe;c:\program files (x86)\Intel\Services\IPT\jhi_service.exe [x]
R2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
R2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
R2 MsDepSvc;Web Deployment Agent Service;c:\program files\IIS\Microsoft Web Deploy\MsDepSvc.exe;c:\program files\IIS\Microsoft Web Deploy\MsDepSvc.exe [x]
R2 MsDtsServer;SQL Server Integration Services;c:\program files\Microsoft SQL Server\90\DTS\Binn\MsDtsSrvr.exe;c:\program files\Microsoft SQL Server\90\DTS\Binn\MsDtsSrvr.exe [x]
R2 msftesql$SYNCO_SQL;SQL Server FullText Search (SYNCO_SQL);c:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe;c:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe [x]
R2 MSOLAP$SYNCO_SQL;SQL Server Analysis Services (SYNCO_SQL);c:\program files\Microsoft SQL Server\MSSQL.2\OLAP\bin\msmdsrv.exe;c:\program files\Microsoft SQL Server\MSSQL.2\OLAP\bin\msmdsrv.exe [x]
R2 MSSQL$SYNCO_SQL;SQL Server (SYNCO_SQL);c:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe;c:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe [x]
R2 ReportServer$SYNCO_SQL;SQL Server Reporting Services (SYNCO_SQL);c:\program files\Microsoft SQL Server\MSSQL.3\Reporting Services\ReportServer\bin\ReportingServicesService.exe;c:\program files\Microsoft SQL Server\MSSQL.3\Reporting Services\ReportServer\bin\ReportingServicesService.exe [x]
R2 RoxWatch12;Roxio Hard Drive Watcher 12;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [x]
R2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [x]
R2 SQLAgent$SYNCO_SQL;SQL Server Agent (SYNCO_SQL);c:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\SQLAGENT90.EXE;c:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\SQLAGENT90.EXE [x]
R2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
R2 vpnagent;Cisco AnyConnect Secure Mobility Agent;c:\program files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe;c:\program files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe [x]
R2 WebFarmService;Web Farm Controller Service;c:\program files\IIS\Microsoft Web Farm Framework\WebFarmService.exe;c:\program files\IIS\Microsoft Web Farm Framework\WebFarmService.exe [x]
R3 acsock;acsock;c:\windows\system32\DRIVERS\acsock64.sys;c:\windows\SYSNATIVE\DRIVERS\acsock64.sys [x]
R3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys;c:\windows\SYSNATIVE\drivers\dmvsc.sys [x]
R3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
R3 netvsc;netvsc;c:\windows\system32\DRIVERS\netvsc60.sys;c:\windows\SYSNATIVE\DRIVERS\netvsc60.sys [x]
R3 RoxMediaDB12OEM;RoxMediaDB12OEM;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [x]
R3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftfslh.sys [x]
R3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftplaylh.sys [x]
R3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftredirlh.sys [x]
R3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftvollh.sys [x]
R3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [x]
R3 SynthVid;SynthVid;c:\windows\system32\DRIVERS\VMBusVideoM.sys;c:\windows\SYSNATIVE\DRIVERS\VMBusVideoM.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys;c:\windows\SYSNATIVE\Drivers\PxHlpa64.sys [x]
S1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx64.sys;c:\windows\SYSNATIVE\drivers\avgtpx64.sys [x]
S2 GoToAssist Remote Support Customer;GoToAssist Remote Support Customer;c:\program files (x86)\Citrix\GoToAssist Remote Support Customer\498\g2ax_service.exe Start=service;c:\program files (x86)\Citrix\GoToAssist Remote Support Customer\498\g2ax_service.exe Start=service [x]
S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;c:\windows\system32\DRIVERS\nusb3hub.sys;c:\windows\SYSNATIVE\DRIVERS\nusb3hub.sys [x]
S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;c:\windows\system32\DRIVERS\nusb3xhc.sys;c:\windows\SYSNATIVE\DRIVERS\nusb3xhc.sys [x]
--- Other Services/Drivers In Memory ---
*NewlyCreated* - AFD
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
iissvcs    REG_MULTI_SZ       w3svc was
apphost    REG_MULTI_SZ       apphostsvc
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-07-31 23:48    1173456    ----a-w-    c:\program files (x86)\Google\Chrome\Application\28.0.1500.95\Installer\chrmstp.exe
Contents of the 'Scheduled Tasks' folder
2013-08-20 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-10-16 11:12]
2013-08-20 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-10-16 11:12]
--------- X64 Entries -----------
2010-10-16 21:17    138608    ----a-w-    c:\program files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmIconOverlay.dll
2010-10-16 21:17    138608    ----a-w-    c:\program files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmIconOverlay.dll
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RtDCpl64.exe" [2010-10-04 2907240]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-12-09 167960]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-12-09 391704]
"Persistence"="c:\windows\system32\igfxpers.exe" [2010-12-09 417304]
"Broadcom Wireless Manager UI"="c:\program files\Dell\DW WLAN Card\WLTRAY.exe" [2010-02-02 5712896]
"CANON DR2010C SVC"="DR201SVC.dll" [2009-09-15 158720]
------- Supplementary Scan -------
uLocal Page = c:\windows\system32\blank.htm

mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~1\Office14\ONBttnIE.dll/105
Trusted Zone: ed.gov\fafsa
Trusted Zone: nyu.edu\ssswforms.ssw
TCP: Interfaces\{083D706F-0552-4B1B-88C7-C242F3464370}: NameServer =

FF - ProfilePath - c:\users\johnr\AppData\Roaming\Mozilla\Firefox\Profiles\ij2ykqmj.default\
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - www.google.com

FF - ExtSQL: 2013-08-08 14:29; {650598e1-b35a-45d3-b607-896d7acb64c3}; c:\users\johnr\AppData\Roaming\Mozilla\Firefox\Profiles\ij2ykqmj.default\extensions\{650598e1-b35a-45d3-b607-896d7acb64c3}
- - - - ORPHANS REMOVED - - - -
Toolbar-Locked - (no file)
"ImagePath"="\"c:\program files\IIS\Microsoft Web Deploy\MsDepSvc.exe\" -runService:MsDepSvc"
"ImagePath"="\"c:\program files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe\" -s:MSSQL.1 -f:SYNCO_SQL"
--------------------- LOCKED REGISTRY KEYS ---------------------
@Denied: (A 2) (Everyone)
@Denied: (A 2) (Everyone)
@Denied: (A 2) (Everyone)
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_4_402_287.ocx, 1"
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_4_402_287.ocx, 1"
@Denied: (A 2) (Everyone)
"7C3447BAD3C86E14291EF7E2744D82BC"="22:\\SOFTWARE\\Microsoft\\Microsoft SQL Server\\MSSQL.3\\Setup\\RSVirtualRootServerPath"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Nico Mak Computing\WinZip]
@Denied: (Full) (Everyone)
Completion time: 2013-08-30  00:04:17
ComboFix-quarantined-files.txt  2013-08-30 04:04
ComboFix2.txt  2013-08-21 11:44
Pre-Run: 399,689,912,320 bytes free
Post-Run: 398,918,430,720 bytes free
- - End Of File - - 69957425692D2A63BC26CAEEEA35425F

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Hello john99

I would like you to try and run these next.


Please download the latest version of TDSSKiller from here and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  • Put a checkmark beside loaded modules.
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
  • Click the Start Scan button.
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

  • more than one report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". The one that I need is the larger one. Please copy and paste the contents of that file here.

    Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it

    If the forum still complains about it being to long send me everything that is at the end of the report after where it says


    Scan finished


and I will see if I want to see the whole report


Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit

  • Quit all programs that you may have started.
  • Please disconnect any external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
  • Exit/Close RogueKiller+
send me the reports made from TDSSKiller and Roguekiller and also let me know how the computer is doing at this time.


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As requested.  I have not been using the computer on a regular basis but so far it is behaving fine.  Task manager is showing about 23% Physical memory use and 1-3% processor when no apps are running.


07:32:07.0288 6692  ============================================================
07:32:07.0288 6692  Scan finished
07:32:07.0288 6692  ============================================================
07:32:07.0293 6684  Detected object count: 3
07:32:07.0293 6684  Actual detected object count: 3
07:32:53.0359 6684  SecureStorageService ( UnsignedFile.Multi.Generic ) - skipped by user
07:32:53.0360 6684  SecureStorageService ( UnsignedFile.Multi.Generic ) - User select action: Skip
07:32:53.0361 6684  tcsd_win32.exe ( UnsignedFile.Multi.Generic ) - skipped by user
07:32:53.0361 6684  tcsd_win32.exe ( UnsignedFile.Multi.Generic ) - User select action: Skip
07:32:53.0362 6684  wltrysvc ( UnsignedFile.Multi.Generic ) - skipped by user
07:32:53.0362 6684  wltrysvc ( UnsignedFile.Multi.Generic ) - User select action: Skip
07:34:19.0713 2924  Deinitialize success




RogueKiller V8.6.7 _x64_ [Aug 28 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : johnr [Admin rights]
Mode : Remove -- Date : 08/31/2013 07:37:30
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 9 ¤¤¤
[HJ POL] HKLM\[...]\System : DisableRegistryTools (0) -> DELETED
[HJ POL] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> REPLACED (2)
[HJ POL] HKLM\[...]\System : EnableLUA (0) -> REPLACED (1)
[HJ POL] HKLM\[...]\Wow6432Node\[...]\System : DisableRegistryTools (0) -> [0x2] The system cannot find the file specified.
[HJ POL] HKLM\[...]\Wow6432Node\[...]\System : ConsentPromptBehaviorAdmin (0) -> REPLACED (2)
[HJ POL] HKLM\[...]\Wow6432Node\[...]\System : EnableLUA (0) -> REPLACED (1)
[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> REPLACED (1)
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Scheduled tasks : 2 ¤¤¤
[V2][ROGUE ST] 4726 : wscript.exe - C:\Users\johnr\AppData\Local\Temp\launchie.vbs //B -> DELETED
[V2][sUSP PATH] {9F6E4CCC-4344-4635-AA80-670E2371427B} : C:\Users\johnr\Desktop\Gibbed.Borderlands2.SaveEdit.exe [x] -> DELETED

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST31000524AS +++++
--- User ---
[MBR] 72c7376692e03f0e672356ecc5c73492
[bSP] cd7bd33cdd7722782ff166c71db0b1fa : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 752 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 1622016 | Size: 482200 Mo
3 - [XXXXXX] EXTEN-LBA (0x0f) [VISIBLE] Offset (sectors): 989167616 | Size: 470876 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_D_08312013_073730.txt >>


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These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

  • Programs to remove
    • Adobe Reader X (10.0.1)

      Ask Toolbar

      Ask Toolbar Updater

      Java 6 Update 26

      JavaFX 2.1.0

  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.

Update Adobe reader

  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html

    After installing the latest Adobe Reader, uninstall all previous versions.

    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner

    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :

I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?

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Below are the requested logs.  I did not run into any issues when running these steps.  The computer seems OK now.  Thanks. 

MBAM log:


Malwarebytes Anti-Malware (PRO)

Database version: v2013.08.31.03

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16660
johnr :: JRAU-PC [administrator]

Protection: Disabled

8/31/2013 11:16:17 AM
mbam-log-2013-08-31 (11-16-17).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 303809
Time elapsed: 4 minute(s), 31 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)



Hijack Log


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:31:39 AM, on 8/31/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16660)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\498\g2ax_user_customer.exe
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Expert\498\g2ax_start.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe
C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe
C:\Program Files (x86)\Belkin\Flip\flip.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files (x86)\Canon Electronics\DR2010C\TouchDR.exe
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Expert\498\g2ax_comm_expert.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Expert\498\g2ax_user_expert.exe
C:\Program Files (x86)\Citrix\ICA Client\Receiver\Receiver.exe
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Trend Micro NSC BHO - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - c:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg32.dll (file missing)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll (file missing)
O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [iMSS] "C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe"
O4 - HKLM\..\Run: [RemoteControl9] "C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe"
O4 - HKLM\..\Run: [PDVD9LanguageShortcut] "C:\Program Files (x86)\CyberLink\PowerDVD9\Language\Language.exe"
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
O4 - HKLM\..\Run: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"
O4 - HKLM\..\Run: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
O4 - HKLM\..\Run: [FUFAXSTM] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe"
O4 - HKLM\..\Run: [Cisco AnyConnect Secure Mobility Agent for Windows] "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe" -minimized
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [DR-2010C CaptureOnTouch] "C:\Program Files (x86)\Canon Electronics\DR2010C\TouchDR.exe" LOGON
O4 - HKLM\..\Run: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [GoToAssist Express Expert] "C:\Program Files (x86)\Citrix\GoToAssist Express Expert\383\g2ax_start.exe" "/Trigger RunAtLogon"
O4 - HKCU\..\Run: [GoToAssist Remote Support Expert] "C:\Program Files (x86)\Citrix\GoToAssist Remote Support Expert\498\g2ax_start.exe" "/Trigger RunAtLogon"
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_4_402_287_ActiveX.exe -update activex
O4 - Startup: Flip.lnk = C:\Program Files (x86)\Belkin\Flip\flip.exe
O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {5554DCB0-700B-498D-9B58-4E40E5814405} (RSClientPrint 2008 Class) - http://localhost:49797/SSSW_WebForms/Reserved.ReportViewerWebControl.axd?Culture=1033&CultureOverrides=True&UICulture=1033&UICultureOverrides=True&ReportStack=1&ControlID=edf0c81716f24848b156ad5cc73d3f84&Mode=true&OpType=PrintCab&Arch=X86
O16 - DPF: {BEA7310D-06C4-4339-A784-DC3804819809} (Photo Upload Plugin Class) - http://mywayphotos.riteaid.com/upload/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
O16 - DPF: {CC679CB8-DC4B-458B-B817-D447B3B6AC31} (Cisco AnyConnect Secure Mobility Client Web Control) -
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://akamaicdn.webex.com/client/WBXclient-T28L10NSP7-15458/webex/ieatgpc1.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com//activex/ractrl.cab?lmi=1007
O17 - HKLM\System\CCS\Services\Tcpip\..\{083D706F-0552-4B1B-88C7-C242F3464370}: NameServer =
O17 - HKLM\System\CS1\Services\Tcpip\..\{083D706F-0552-4B1B-88C7-C242F3464370}: NameServer =
O17 - HKLM\System\CS2\Services\Tcpip\..\{083D706F-0552-4B1B-88C7-C242F3464370}: NameServer =
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll (file missing)
O18 - Protocol: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\Program Files (x86)\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg32.dll (file missing)
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O18 - Filter hijack: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files (x86)\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: EPSON V5 Service4(04) (EPSON_EB_RPCV4_04) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE
O23 - Service: EPSON V3 Service4(04) (EPSON_PM_RPCV4_04) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GoToAssist Remote Support Customer - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\498\g2ax_service.exe
O23 - Service: GoToMyPC - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToMyPC\g2svc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: Intel® PROSet Monitoring Service - Unknown owner - C:\Windows\system32\IProsetMonitor.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel® Identity Protection Technology Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: RoxMediaDB12OEM - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe
O23 - Service: Roxio Hard Drive Watcher 12 (RoxWatch12) - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SecureStorageService - Wave Systems Corp. - C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Secure Storage Manager\SecureStorageService.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: NTRU TSS v1.2.1.34 TCS (tcsd_win32.exe) - Unknown owner - C:\Program Files (x86)\NTRU Cryptosystems\NTRU TCG Software Stack\bin\tcsd_win32.exe
O23 - Service: TdmService - Wave Systems Corp. - C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: Cisco AnyConnect Secure Mobility Agent (vpnagent) - Cisco Systems, Inc. - C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: DW WLAN Tray Service (wltrysvc) - Dell Inc. - C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

End of file - 17937 bytes

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These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):
    • O4 - HKLM\..\Run: [RemoteControl9] "C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe"

      O4 - HKLM\..\Run: [PDVD9LanguageShortcut] "C:\Program Files (x86)\CyberLink\PowerDVD9\Language\Language.exe"

      O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"

      O4 - HKLM\..\Run: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"

      O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

      O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_4_402_287_ActiveX.exe -update activex

      O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    • NOTE**You can research each of those lines >here< and see if you want to keep them or not

      just copy the name between the brackets and paste into the search space

      O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here

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ESET Scan results:


C:\Users\johnr\AppData\Local\Babylon\Setup\Setup.exe a variant of Win32/Toolbar.Babylon.H application
C:\Users\johnr\Downloads\7zip-setup.exe Win32/DownloadAdmin.G application
C:\Users\johnr\Downloads\cnet2_ldapbrowser-4_5_10625_0-x86-eng_msi.exe a variant of Win32/InstallCore.D application
C:\Users\johnr\Downloads\installer_adobe_flash_player_English.exe Win32/Toolbar.Babylon application
C:\Users\johnr\Downloads\winzip160.exe Win32/OpenCandy application
E:\SynCoDb\C_Drive\lj133\disk2\ServUDaemon.exe Win32/ServU-Daemon application
E:\SynCoDb\G_Drive\SQLData\serv-u32.exe probably a variant of Win32/ServU-Daemon application

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Hello john99

There are some minor things in your online scan that should be removed.

delete files

  • Copy all text in the code box (below)...to Notepad.

    @echo offdel /f /s /q "C:\Users\johnr\AppData\Local\Babylon\Setup\Setup.exe"del /f /s /q "C:\Users\johnr\Downloads\7zip-setup.exe"del /f /s /q "C:\Users\johnr\Downloads\cnet2_ldapbrowser-4_5_10625_0-x86-eng_msi.exe"del /f /s /q "C:\Users\johnr\Downloads\installer_adobe_flash_player_English.exe"del /f /s /q "C:\Users\johnr\Downloads\winzip160.exe"del /f /s /q "E:\SynCoDb\C_Drive\lj133\disk2\ServUDaemon.exe"del /f /s /q "E:\SynCoDb\G_Drive\SQLData\serv-u32.exe"del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"

    It should look like this: batfileicon.gif<--XPvista_bat_icon.png<--vista

  • Double click on delfile.bat to execute it.

    A black CMD window will flash, then disappear...this is normal.

  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.
The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.

    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.


Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.
    Your Emulation drivers are now re-enabled.
:Uninstall ComboFix:
  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png
:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

  • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

    CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

    Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is

    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

Here is some more reading for you from some of my collegesquoted from Tech Support Forum


There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.


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I followed the last steps and also installed MSE and WinPatrol.  Everything looked good except - when in IE I tried clikcing several times on the 2 more information links and the browser hung-up.   When I tried the same thing in FireFox I went to the correct sites without a problem.  I then tried in IE another workstation and did not have problem.  Any reason I would not be able to access these sites?

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I also tried typing www.malwarebytes.org and www.malwareremoval.com in to IE and it hung-up but not a problem in FireFox.  Weird?

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