dykesc Posted August 17, 2013 ID:716448 Share Posted August 17, 2013 MBAM Scheduler is running Update and Quick Scan daily however no Scan results log is being saved. Here is Scheduler settings from mbam-check: Scheduler Queue:================Scheduled Item: Update Schedule Options: | Daily | Silent | Wake From Sleep Start Time: 2013-08-15 03:00 Repeating Every: 1 Recover if missed by: 0Scheduled Item: Scan Schedule Options: Quick Scan | Daily | Scan Remove | Scan Terminate | Scan Reboot | Scan Log | Wake From Sleep Start Time: 2013-08-15 04:00 Repeating Every: 1 Recover if missed by: 0 Link to post Share on other sites More sharing options...
daledoc1 Posted August 17, 2013 ID:716462 Share Posted August 17, 2013 Hi, dykesc: Welcome back. Sorry to hear you are having issues running Malwarebytes, specifically with creating scan logs. In order to help you best, the staff will need to review a few logs.Please run the tools below and ATTACH (do not copy and paste) the logs to your next reply.Please follow the instructions below and post back with the following logs as attachments to your next reply:Checkresults.txt from mbam-checkA couple of protection logs, if you have themDDS.txt from DDSAttach.txt from DDSThese will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.Thanks!daledoc1-----------------------------Step 1 -- Create an mbam-check log:Download mbam-check.exe from HERE and save it to your desktop.Double-click on mbam-check.exe to run it, it should then open a log file.Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.Then, if you can, please also upload your 3 most recent Protection module logs:In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\LogsIn Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\LogsStep 2 -- Run DDS and create 2 logs:Download DDS from one of the locations below and save it to your Desktop:dds.scrdds.comTemporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware ProgramsOnce it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.Then double click dds.scr or dds.com to run the tool.Click the Run button if prompted with an Open File - Security Warning dialog box.A black DOS console should open and run for a moment.When done, DDS will open two (2) logs:DDS.txtAttach.txtSave both reports to your desktopPlease attach both of the following logs to your next reply: DDS.txt and Attach.txt--->You can ignore the note about zipping the Attach.txt file in most cases. Link to post Share on other sites More sharing options...
dykesc Posted August 17, 2013 Author ID:716465 Share Posted August 17, 2013 Files attached as requested.CheckResults.txtdds.txtattach.txt Link to post Share on other sites More sharing options...
dykesc Posted August 17, 2013 Author ID:716468 Share Posted August 17, 2013 Protection logs. Left out in previous post.protection-log-2013-08-16.txtprotection-log-2013-08-17.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 18, 2013 Root Admin ID:716628 Share Posted August 18, 2013 Hi there. I'm not seeing a specific issue but let's try doing a clean removal and reinstall and see if that makes any difference. Have you setup exclusions for your Norton Antivirus? Please do the following and post back the results MBAM Clean Removal Process Link to post Share on other sites More sharing options...
dykesc Posted August 18, 2013 Author ID:716883 Share Posted August 18, 2013 I ran mbam-clean and reinstalled MBAM Pro. Scan logs are now being saved after scheduled scan runs. Thanks for your help. Link to post Share on other sites More sharing options...
daledoc1 Posted August 18, 2013 ID:716900 Share Posted August 18, 2013 Hi, dykesc: Great, thanks for letting us know. Sometimes a clean reinstall is the easiest way to resolve these minor issues. Please don't hesitate to post back if you need anything else. Thanks, daledoc1 Link to post Share on other sites More sharing options...
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