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Trojan infection pls help!

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Hi :)

 

I made the mistake to download a freegame and I caught trojans. :(

 

I was suspicious because several tasks appeared in Task Manager, so I run a scan with your free AM..you found 3 trojans and I had done the clean and restart my computer but the virus were still there!

 

So I type the tasks in my computer search engine and I found weird locations in blue, named: C/Windows/$NtUninstallKB****... and spuninst.

So (mistake again..) I tried to erase them from my files but they were multiplying!!! So I tried another way to erase them but they just disappeared from my files to hide somewhere else. (I learned after from a site that we need to unabled the system restore option before cleaning a computer :( )

 

Wow I was in despair, so I continue to search a way to get rid of that infection and I found your forum by this post: http://forums.malwarebytes.org/index.php?showtopic=122620&page=1

 

 I saw this man's infected files with the same names than me and the EXCELLENT work done by Maurice to help him get through it! I saw that you recommend to not try it by ourselves cause each case is different, to ask help before; so here I am ! :)

 

PLEASE! Help me clean my computer; I dont want to reformate my harddrive cause I want to keep programs not availables anymore.

Thank you :)

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Hello and :welcome:
If you've not already done so please start here and post back the 2 log files DDS.txt and Attach.txt

P2P/Piracy Warning:
 

 
If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.




Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.
  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

    [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)



STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.


STEP 03
Please download Malwarebytes Anti-Rootkit from here

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

STEP 04
Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus


STEP 05
Please download AdwCleaner by Xplode to your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • If prompted by the User Account Control click Yes to allow it to run.
  • Under Actions click on the Delete button.
  • Click OK on all prompts.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the entire contents of that logfile to your next reply.
  • You can find the logfile at C:\AdwCleaner[s1].txt where the number in brackets indicates how often it was run.


STEP 06
button_eos.gif

Please go here to run the online antivirus scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

    [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.



STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.


 

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Hi :)

Thank you for your quick answer! I read the 'start here' and I don't have your paid version, and to be honest I am a little short for now but it was my intention to buy it the next month cause your technical support seems very good and i'd been very impressed how you helped this man even if he didn't have the paid version; very noble of you.

 

So before beggining the step one, I want to see with you if its ok to help me even if I dont have the paid version yet?

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Not sure where you read that you needed to purchase anything.  There is no purchase required. We will assist you with detecting and removing any found malware for free.  If you decide you want to purchase the program later on that's entirely up to you, but to get help here there is no cost.

 

Please proceed with the listed STEPS

 

Thanks

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Hi and thanks! :D

First, I want to say that my computer is second-hand and it has already Avira AV when I bought it, and it is not working properly. But I was not able to removed or uninstalled it. So I just left it alone but if we are able to remove it here with the work we will make here, it will be super! :)

I've done a back up with macrium before starting and here the 2 log files:

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 8.0.6001.18702

Run by home at 16:40:03 on 2013-08-16

Microsoft Windows XP Professionnel 5.1.2600.3.1252.2.1036.18.2015.1489 [GMT -4:00]

.

AV: COMODO Antivirus *Disabled/Updated* {043803A5-4F86-4ef7-AFC5-F6E02A79969B}

AV: AntiVir Desktop *Enabled/Updated* {AD166499-45F9-482A-A743-FDD3350758C7}

FW: COMODO Firewall *Disabled*

.

============== Running Processes ================

.

C:\Program Files\Fichiers communs\COMODO\launcher_service.exe

C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\hkcmd.exe

C:\Program Files\Fichiers communs\Java\Java Update\jusched.exe

C:\Program Files\Fichiers communs\COMODO\GeekBuddyRSP.exe

C:\Program Files\Atomic Alarm Clock\AtomicAlarmClock.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe

C:\Program Files\Comodo\GeekBuddy\unit_manager.exe

C:\Program Files\Comodo\GeekBuddy\unit.exe

C:\Program Files\Comodo\Dragon\dragon_updater.exe

C:\Program Files\Fichiers communs\COMODO\GeekBuddyRSP.exe

C:\WINDOWS\system32\IProsetMonitor.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files\Macrium\Reflect\ReflectService.exe

C:\WINDOWS\system32\wbem\unsecapp.exe

C:\WINDOWS\System32\alg.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

C:\Program Files\COMODO\COMODO Internet Security\cavwp.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

C:\WINDOWS\system32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k NetworkService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\system32\svchost.exe -k LocalService

.

============== Pseudo HJT Report ===============

.

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\fichiers communs\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll

BHO: Avira SearchFree Toolbar plus Web Protection: {D4027C7F-154A-4066-A1AD-4243D8127440} -

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: Avira SearchFree Toolbar plus Web Protection: {D4027C7F-154A-4066-A1AD-4243D8127440} -

TB: Avira SearchFree Toolbar plus Web Protection: {D4027C7F-154A-4066-A1AD-4243D8127440} -

uRun: [skinClock] c:\program files\atomic alarm clock\AtomicAlarmClock.exe

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [Gadwin PrintScreen] c:\program files\gadwin systems\printscreen\PrintScreen.exe /nosplash

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [CTHelper] CTHELPER.EXE

mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\fichiers communs\adobe\arm\1.0\AdobeARM.exe"

mRun: [ApnUpdater] "c:\program files\ask.com\updater\Updater.exe"

mRun: [sunJavaUpdateSched] "c:\program files\fichiers communs\java\java update\jusched.exe"

mRun: [COMODO Internet Security] c:\program files\comodo\comodo internet security\cistray.exe

mRun: [gbrspcontrol] "c:\program files\fichiers communs\comodo\GeekBuddyRSP.exe" -controlservice -slave

dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE

StartupFolder: c:\docume~1\alluse~1\menudm~1\progra~1\dmarra~1\startg~1.lnk - c:\program files\comodo\geekbuddy\launcher.exe

uPolicies-Explorer: NoDriveTypeAutoRun = dword:145

mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1

mPolicies-Explorer: NoDriveTypeAutoRun = dword:145

IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

LSP: c:\program files\avira\antivir desktop\avsda.dll

Notify: igfxcui - igfxsrvc.dll

.

============= SERVICES / DRIVERS ===============

.

R0 pssnap;Paramount Software Snapshot Filter;c:\windows\system32\drivers\pssnap.sys [2013-6-28 16504]

R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2011-3-30 11608]

R1 CFRMD;CFRMD;c:\windows\system32\drivers\CFRMD.sys [2012-9-3 36112]

R1 cmderd;COMODO Internet Security Eradication Driver;c:\windows\system32\drivers\cmderd.sys [2012-12-14 18528]

R1 cmdGuard;COMODO Internet Security Driver;c:\windows\system32\drivers\cmdGuard.sys [2012-12-14 587352]

R1 cmdHlp;COMODO Internet Security Helper Driver;c:\windows\system32\drivers\cmdhlp.sys [2012-12-14 32816]

R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2011-3-30 66616]

R2 CLPSLauncher;COMODO LPS Launcher;c:\program files\fichiers communs\comodo\launcher_service.exe [2013-7-24 70352]

R2 cmdAgent;COMODO Internet Security Helper Service;c:\program files\comodo\comodo internet security\cmdagent.exe [2012-12-14 4801304]

R2 DragonUpdater;COMODO Dragon Update Service;c:\program files\comodo\dragon\dragon_updater.exe [2013-8-1 2095808]

R2 GeekBuddyRSP;GeekBuddyRSP Service;c:\program files\fichiers communs\comodo\GeekBuddyRSP.exe [2013-5-30 1851088]

R2 Intel® PROSet Monitoring Service;Intel® PROSet Monitoring Service;c:\windows\system32\IPROSetMonitor.exe [2011-3-30 109728]

R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-4-8 418376]

R2 ReflectService.exe;Macrium Reflect Image Mounting Service;c:\program files\macrium\reflect\ReflectService.exe [2013-6-28 249976]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-4-8 22856]

S2 AntiVirSchedulerService;Avira AntiVir Planificateur;c:\program files\avira\antivir desktop\sched.exe [2011-3-30 136360]

S2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2011-3-30 269480]

S2 AntiVirWebService;Avira AntiVir WebGuard;c:\program files\avira\antivir desktop\avwebgrd.exe [2011-12-14 428200]

S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-4-8 701512]

S3 ADM8511;Belkin USB Ethernet Adapter;c:\windows\system32\drivers\NET8511.SYS [2011-3-30 24424]

S3 cmdvirth;COMODO Virtual Service Manager;c:\program files\comodo\comodo internet security\cmdvirth.exe [2012-12-14 127192]

S3 WIMMount;WIMMount;c:\program files\macrium\reflect\wimmount.sys [2013-8-16 19024]

.

=============== Created Last 30 ================

.

2013-08-16 20:10:21 -------- d-----w- c:\windows\Logs

2013-08-16 19:41:15 -------- d-----w- c:\windows\system32\NtmsData

2013-08-16 19:34:50 -------- d-----w- C:\boot

2013-08-16 19:34:32 -------- d-----w- c:\program files\Macrium

2013-08-16 19:27:49 -------- d-----w- c:\documents and settings\all users\application data\Macrium

2013-08-08 01:11:55 -------- d-----w- c:\documents and settings\home\local settings\application data\Brain Games Mahjongg Files

2013-08-08 00:55:39 -------- d-----w- c:\documents and settings\home\application data\pixelStorm

2013-08-07 16:43:44 -------- d-----w- c:\documents and settings\home\local settings\application data\JollyBear

2013-08-07 16:43:44 -------- d-----w- c:\documents and settings\all users\application data\JollyBear

2013-08-07 16:29:34 -------- d-----w- c:\documents and settings\all users\application data\Casual Box

2013-08-07 14:47:55 -------- d-----w- c:\documents and settings\home\Saved Games

2013-08-07 05:05:08 -------- d-----w- c:\documents and settings\home\application data\AlawarEntertainment

2013-08-07 05:02:00 -------- d-----w- c:\documents and settings\all users\application data\Big Fish

2013-08-07 05:01:31 -------- d-----w- c:\documents and settings\home\local settings\application data\Big Fish

2013-08-07 05:01:29 -------- d-----w- c:\documents and settings\all users\application data\BigFishCache

2013-08-07 04:13:00 -------- d-----w- c:\documents and settings\all users\application data\Solid State Networks

2013-08-01 19:47:22 65144 ----a-w- c:\windows\system32\drivers\psmounterex.sys

2013-08-01 13:41:35 48392 ----a-w- c:\windows\system32\certsentry.dll

2013-07-25 19:48:21 -------- d-----w- c:\program files\fichiers communs\COMODO

.

==================== Find3M ====================

.

2013-07-08 20:59:42 587352 ----a-w- c:\windows\system32\drivers\cmdGuard.sys

2013-06-28 20:02:34 13432 ----a-w- c:\windows\system32\drivers\PSVolAcc.sys

2013-06-28 20:02:08 16504 ----a-w- c:\windows\system32\drivers\pssnap.sys

2013-06-18 15:16:22 32816 ----a-w- c:\windows\system32\drivers\cmdhlp.sys

2013-06-18 15:16:20 18528 ----a-w- c:\windows\system32\drivers\cmderd.sys

2013-06-18 15:15:48 35488 ----a-w- c:\windows\system32\cmdcsr.dll

2013-06-18 15:15:47 348584 ----a-w- c:\windows\system32\guard32.dll

2013-06-18 15:15:35 278232 ----a-w- c:\windows\system32\cmdvrt32.dll

2013-06-18 15:15:34 40664 ----a-w- c:\windows\system32\cmdkbd32.dll

2013-06-13 06:09:14 55496 ----a-w- c:\windows\system32\offreg.dll

.

============= FINISH: 16:40:43,87 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows XP Professionnel

Boot Device: \Device\HarddiskVolume1

Install Date: 30/03/2011 11:01:06

System Uptime: 16/08/2013 16:26:32 (0 hours ago)

.

Motherboard: IBM | | IBM

Processor: Intel® Pentium® 4 CPU 3.00GHz | WMT478/NWD | 2992/100mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 37 GiB total, 24,007 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}

Description: Intel® PRO/1000 MT Desktop Connection

Device ID: PCI\VEN_8086&DEV_1013&SUBSYS_02851014&REV_00\4&3A321F38&0&58F0

Manufacturer: Intel

Name: Intel® PRO/1000 MT Desktop Connection

PNP Device ID: PCI\VEN_8086&DEV_1013&SUBSYS_02851014&REV_00\4&3A321F38&0&58F0

Service: E1000

.

==== System Restore Points ===================

.

No restore point in system.

.

==== Installed Programs ======================

.

Adobe Flash Player 10 ActiveX

Adobe Reader X (10.0.1) - Français

Ask Toolbar

Atomic Alarm Clock 5.85

Avira AntiVir Personal - Free Antivirus

Comodo Dragon

COMODO Internet Security

Correctif pour Windows XP (KB952287)

Correctif pour Windows XP (KB981793)

File Type Assistant

Final Media Player 2012

Gadwin PrintScreen

GeekBuddy

Intel® Extreme Graphics 2 Driver

Intel® Network Connections 16.1.53.0

Java Auto Updater

Java 6 Update 30

Macrium Reflect Free Edition

Malwarebytes Anti-Malware version 1.75.0.1300

Microsoft Internationalized Domain Names Mitigation APIs

Microsoft National Language Support Downlevel APIs

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Mise à jour de sécurité pour Lecteur Windows Media (KB952069)

Mise à jour de sécurité pour Lecteur Windows Media (KB954155)

Mise à jour de sécurité pour Lecteur Windows Media (KB973540)

Mise à jour de sécurité pour Lecteur Windows Media (KB978695)

Mise à jour de sécurité pour Lecteur Windows Media (KB979402)

Mise à jour de sécurité pour Windows Internet Explorer 8 (KB2618444)

Mise à jour de sécurité pour Windows Internet Explorer 8 (KB2744842)

Mise à jour de sécurité pour Windows Internet Explorer 8 (KB2761465)

Mise à jour de sécurité pour Windows Internet Explorer 8 (KB982381)

Mise à jour de sécurité pour Windows XP (KB2229593)

Mise à jour de sécurité pour Windows XP (KB923561)

Mise à jour de sécurité pour Windows XP (KB946648)

Mise à jour de sécurité pour Windows XP (KB950762)

Mise à jour de sécurité pour Windows XP (KB950974)

Mise à jour de sécurité pour Windows XP (KB951376-v2)

Mise à jour de sécurité pour Windows XP (KB951748)

Mise à jour de sécurité pour Windows XP (KB952004)

Mise à jour de sécurité pour Windows XP (KB952954)

Mise à jour de sécurité pour Windows XP (KB955069)

Mise à jour de sécurité pour Windows XP (KB956572)

Mise à jour de sécurité pour Windows XP (KB956802)

Mise à jour de sécurité pour Windows XP (KB956803)

Mise à jour de sécurité pour Windows XP (KB956844)

Mise à jour de sécurité pour Windows XP (KB958644)

Mise à jour de sécurité pour Windows XP (KB958869)

Mise à jour de sécurité pour Windows XP (KB959426)

Mise à jour de sécurité pour Windows XP (KB960225)

Mise à jour de sécurité pour Windows XP (KB960803)

Mise à jour de sécurité pour Windows XP (KB960859)

Mise à jour de sécurité pour Windows XP (KB961501)

Mise à jour de sécurité pour Windows XP (KB969059)

Mise à jour de sécurité pour Windows XP (KB970238)

Mise à jour de sécurité pour Windows XP (KB971468)

Mise à jour de sécurité pour Windows XP (KB971657)

Mise à jour de sécurité pour Windows XP (KB972270)

Mise à jour de sécurité pour Windows XP (KB973507)

Mise à jour de sécurité pour Windows XP (KB973869)

Mise à jour de sécurité pour Windows XP (KB973904)

Mise à jour de sécurité pour Windows XP (KB974112)

Mise à jour de sécurité pour Windows XP (KB974318)

Mise à jour de sécurité pour Windows XP (KB974392)

Mise à jour de sécurité pour Windows XP (KB974571)

Mise à jour de sécurité pour Windows XP (KB975025)

Mise à jour de sécurité pour Windows XP (KB975560)

Mise à jour de sécurité pour Windows XP (KB975561)

Mise à jour de sécurité pour Windows XP (KB975713)

Mise à jour de sécurité pour Windows XP (KB977816)

Mise à jour de sécurité pour Windows XP (KB977914)

Mise à jour de sécurité pour Windows XP (KB978037)

Mise à jour de sécurité pour Windows XP (KB978338)

Mise à jour de sécurité pour Windows XP (KB978542)

Mise à jour de sécurité pour Windows XP (KB978601)

Mise à jour de sécurité pour Windows XP (KB978706)

Mise à jour de sécurité pour Windows XP (KB979309)

Mise à jour de sécurité pour Windows XP (KB979482)

Mise à jour de sécurité pour Windows XP (KB979559)

Mise à jour de sécurité pour Windows XP (KB979683)

Mise à jour de sécurité pour Windows XP (KB980195)

Mise à jour de sécurité pour Windows XP (KB980218)

Mise à jour de sécurité pour Windows XP (KB980232)

Mise à jour de sécurité pour Windows XP (KB982381)

Mise à jour pour Windows Internet Explorer 8 (KB2598845)

Mise à jour pour Windows XP (KB2467659)

Mise à jour pour Windows XP (KB955759)

Mise à jour pour Windows XP (KB967715)

Mise à jour pour Windows XP (KB973687)

Mise à jour pour Windows XP (KB973815)

OpenOffice.org 3.3

Tap'Touche

Uninstall Helper

WebFldrs XP

Windows Internet Explorer 7

Windows Internet Explorer 8

Windows XP Service Pack 3

Wizard101

YAMAHA AC-XG WDM

.

==== Event Viewer Messages From Past Week ========

.

16/08/2013 16:27:21, error: Service Control Manager [7001] - Le service Avira AntiVir WebGuard dépend du service Avira AntiVir Guard qui n'a pas pu démarrer en raison de l'erreur : Opération réussie.

16/08/2013 16:21:46, error: Service Control Manager [7001] - Le service Avira AntiVir WebGuard dépend du service Avira AntiVir Guard qui n'a pas pu démarrer en raison de l'erreur : Opération réussie.

16/08/2013 14:58:29, error: Service Control Manager [7001] - Le service Avira AntiVir WebGuard dépend du service Avira AntiVir Guard qui n'a pas pu démarrer en raison de l'erreur : Opération réussie.

14/08/2013 23:18:10, error: W32Time [17] - Fournisseur de temps NtpClient : une erreur s'est produite lors de la recherche DNS de l'homologue manuellement configuré 'time.windows.com,0x1'. NtpClient va essayer à nouveau la recherche DNS dans 15 minutes. L'erreur était : Une opération a été tentée sur un hôte impossible à atteindre. (0x80072751)

14/08/2013 23:16:23, error: W32Time [17] - Fournisseur de temps NtpClient : une erreur s'est produite lors de la recherche DNS de l'homologue manuellement configuré 'time.windows.com,0x1'. NtpClient va essayer à nouveau la recherche DNS dans 15 minutes. L'erreur était : Une opération a été tentée sur un hôte impossible à atteindre. (0x80072751)

14/08/2013 23:10:25, error: Service Control Manager [7001] - Le service Avira AntiVir WebGuard dépend du service Avira AntiVir Guard qui n'a pas pu démarrer en raison de l'erreur : Opération réussie.

14/08/2013 13:50:52, error: Service Control Manager [7001] - Le service Avira AntiVir WebGuard dépend du service Avira AntiVir Guard qui n'a pas pu démarrer en raison de l'erreur : Opération réussie.

.

==== End Of File ===========================

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Hi :)

Sorry, already a problem with step one... I try to install ERUNT but it wants to put a shortcut in the startup menu files and there is no "NO" option....

What do I do?

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Hi :)

I have no restore points cause I disabled this option on my system before going on this forum. Sadly, I tried to clean my computer by myself after I saw they were still there after the AV cleaning. (I saw on a site, after my unsuccesful "by myself removal", that its better to do that before get rid of trojans cause they hide there.) Anyway, I don't know what it's wrong now with this service from Window xp, but I tried a lot of restore points before the date that I caught the virus and I was not able to restore my system. :( It was always saying that the system was not able to complete the restore! So I disabled it and deleted all the points in doing that.

Let's hope it not a big mistake! But I've done that before my beginning here with you.

P.S. I don't know which work we will do together, but I want to say that I have an older version of Adobe flashplayer and that is the program I want to keep this way. I have the version 10 and I had newer versions(11 and up) on other computers and I had problems with them; running 100% all the time! So that's why I don't want a reformate and be obligated to update my flashplayer.

Thanks a lot for your help! :)

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Well we'll cross the bridge about Adobe later on but using an old version is certainly a good way to get infected.

 

Let me have you go ahead and run the following please and we'll see if it can fix things up better for us.

 

Please visit this webpage and read the ComboFix User's Guide:

  • Once you've read the article and are ready to use the program you can download it directly from the link below.
  • Important! - Please make sure you save combofix to your desktop and do not run it from your browser
  • Direct download link for: ComboFix.exe
  • Please make sure you disable your security applications before running ComboFix.
  • Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
  • Please attach that log file to your next reply.
  • If needed the file can be located here:  C:\combofix.txt
  • NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.


 

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Since we're having trouble running these other tools we'll probably need to do the following.  Please download the following tool from Kaspersky and burn it to CD from a clean working computer and then boot from it on the affected computer.

 

Make sure you watch this video which describes how to create the CD to use it.

 

How to create the Kaspersky Rescue Disk 10 CD

 

 

Please visit the Kaspersky site and review the information and then download and burn the ISO image to CD to use on the affected computer.
Make sure you update the definitions for Kaspersky before doing the actual scan.  Make sure to also write down what it finds or does as some users have trouble saving and accessing the log afterwards.
 

 

 

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Hi M.

 

Did we really already reached that point of the procedure? It seems big. :( Because I'm able to use my infected computer and go on the internet....

 

We dont know if ERUNT can work cause I asked you if it was ok tu put it on my computer even if there was no 'CHECKBOXE WITH NO' and the ERUNT would have put a shortcut in start menu?... So I DON'T EVEN TRIED TO PUT IT ON.

 

This question was forgotten, and the next step was Combofix...And for this one it was in the middle of the installation that I ran from my desktop like told, and it stopped to say this  UNABLED TO WRITE C:/32788R22FWJFW/pev.3XE. It was asked if I wanted to jump over and continue but I wanted to ask you before doing a mistake like told in your rules...

So maybe I can put this tool on my computer....

 

Thanks, I'm waiting for your further instructions to go on...

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If combofix is being stopped from writing to disk then that is an issue.  Running a KAV Rescue Disk takes out any possible way that an infection can interfere with the scan and clean process.  Then once that's done we can move on and look at running these other tools.

 

Its not that it's forgotten it just that there is no need to bother fighting a tool if it won't work properly - we have other methods we can try.

 

Check and double check that you have disabled your antivirus and if needed run RKill and then try again to run Combofix - it's an excellent scanning and repair tool if we can get it to run.

 

RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.


Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.


 

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Hi M. :)

 

Thank you for this answer. I'm now at a friend's place to burn the KAV disk.

 

When I'll be back at my place I will run the KAV disk and after do the RKill.....

 

I'll write to you later with log results. Thanks

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Get a new fresh copy of combofix and the other tools to burn to a CD just in case so you don't have to run back and forth.

 

Please visit this webpage and read the ComboFix User's Guide:

  • Once you've read the article and are ready to use the program you can download it directly from the link below.
  • Important! - Please make sure you save combofix to your desktop and do not run it from your browser
  • Direct download link for: ComboFix.exe
  • Please make sure you disable your security applications before running ComboFix.
  • Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
  • Please attach that log file to your next reply.
  • If needed the file can be located here:  C:\combofix.txt
  • NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.


 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.


 

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Hi M. :)

 

You want me to put combofix, RKill and Farbar recovery on another CD? Do I put those from the steps too? (Roguekiller, ESET, etc)

 

And when I'll run the KAV disk, do I choose clean or quarantine?

 

Thanks again!

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KAV will be on it's own disk as it is a special ISO image if you view the video I linked to.  The other files can be on CD or USB stick.  Just copying them to disk in case needed.

 

Let KAV cure them if possible or delete if it has to.  You'll just need to deal with any potential false positives after the fact.

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Hi M.

 

Well, well...it's not going very well.. I just end up running the KAV rescue disk and it took like an hour to tell me "NO THREATS FOUND".

 

But like I said, before catching this, my task manager was almost empty..and now its like a multiplication of processes! Even SPOOL when I don't even have a printer!

 

And during the scan, I saw the files with $ pass by..I know they're still there cause when i do a research ( you know in xp with the dog) I see  pass few $*****. And my processes go crazy with my proceesor going almost at 100% doing nothing. Before all was calm when I was doing nothing. :(

 

I'll try now the RKIll, let's hope it works on that bad processes!

 

Hum, And I tried to save the analyzed files but yeah its hard to save ..I try to post the reports but it said its not allowed...

 

Thanks again and I keep you in touch...

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Hi again :)

I was turning of my malawaresbytes av before doing the RKill and I saw the reports... here some stranges infos( but i cant find the report where it found the 3 trojans..:

2013-08-08 02:13:38

mbam-log-2013-08-08 (02-13-38).txt

Type d'examen: Examen personnalisé (C:\WINDOWS\$NtUninstallKB2478971$|)

Options d'examen activées: Système de fichiers | Heuristique/Shuriken | PUP | PUM

Options d'examen désactivées: Mémoire | Démarrage | Registre | Heuristique/Extra | P2P

2013-08-08 01:34:57

mbam-log-2013-08-08 (01-34-57).txt

Type d'examen: Examen personnalisé (C:\WINDOWS\$NtServicePackUninstall$\spoolsv.exe|)

Options d'examen activées: Système de fichiers | Heuristique/Shuriken | PUP | PUM

Options d'examen désactivées: Mémoire | Démarrage | Registre | Heuristique/Extra | P2P

Fichier(s) détecté(s): 3

C:\Documents and Settings\All Users\Application Data\COMODO\Cis\Quarantine\data\{025AC29F-4A02-454F-BB3A-0267DD4B6A1F} (Trojan.Dropper.ED) -> Mis en quarantaine et supprimé avec succès.

C:\Documents and Settings\All Users\Application Data\COMODO\Cis\Quarantine\data\{4FCFADC6-EDC2-4058-94CA-1185CFF364CF} (Trojan.Tracur.s) -> Mis en quarantaine et supprimé avec succès.

C:\Documents and Settings\All Users\Application Data\COMODO\Cis\Quarantine\data\{EA586F28-487E-4A47-ABE1-02092660BE16} (Trojan.Dropper.ED) -> Mis en quarantaine et supprimé avec succès.

...They were not, because I ran my malawarebytes scan after my comodo quarantine and it found the 3 trojans... so I clean and reboot but all the processes were still there and the malawarebytes scan was now clean but the blue $ files were still there. ( That's why I tried to remove them by myself)

Ok, I continue now with the RKill...

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RKill very fast scanning, nothing found it seems :(

But what about all the processee I can't ended?... here the log:

Rkill 2.6.1 by Lawrence Abrams (Grinler)

http://www.bleepingcomputer.com/

Copyright 2008-2013 BleepingComputer.com

More Information about Rkill can be found at this link:

http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 08/19/2013 02:27:43 AM in x86 mode.

Windows Version: Microsoft Windows XP Service Pack 3

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Windows Firewall Disabled

[HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]

"EnableFirewall" = dword:00000000

Checking Windows Service Integrity:

* Service de restauration système (srservice) is not Running.

Startup Type set to: Automatic

* Pilote de filtre de restauration système (sr) is not Running.

Startup Type set to: Disabled

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* HOSTS file entries found:

127.0.0.1 localhost

Program finished at: 08/19/2013 02:28:37 AM

Execution time: 0 hours(s), 0 minute(s), and 54 seconds(s)

So now I will try again the combofix...

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Ok tried the combofix, it worked this time but made a pause on the place it stoped before(unable to read..but finally continue). And I was scared cause it stopped to ask me if I continue cause the AVIRA AV was on and it can cause damage to my system!! Like I said this AV doesn't even work. If I can remove it, I'll be happy.

I don't know what Combofix has done but my computer is a little bit faster than before Combofix, but the processus are still in task manager. And I had "Atomic clock" that a friend gave me, and its not on my desktop anymore?! Maybe it was not legal? .. I loved this program cause the clock is bigger and better viewing and we can put alarm on the computer.

Anyway, here the combofix report:

ComboFix.txt

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Here is a list of manual removal tools you can use to try and manually remove older antivirus products.

 

Please run the following

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.


 

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Hi,

Meanwhile I made a research with the little dog in xp with the $ and I found this:

$PatchCache$ C/WINDOWS/Installer Files

$WinMgmt.CFG C/WINDOWS/system32/wbem/Repository CFG file ...this one created the august 8th the date I caught my viruses...

When I tried to clean myself I found weird files named "Perfide" something alike, and created the 8th.. I tried to erase them but one still remained; I was not able to put it in the garbage.

And what about removing Java and adobe reader from my computer? Do you think it is a good idea?

Thanks again for your help, I'm waiting for your feedback. :)

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