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wmiprvse.exe running very high CPU usage


dpratser
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I've been experiencing extremely slow download speeds on my laptop (5-10 mbps) although my other devices are running around 35 - 40 mbps.  When checking the Task Manager, I discovered that wmiprvse.exe is running between 40 to 60% of my CPU usage at any given point, even when I'm not running any programs other than avast. The tech who came out to check my Internet connection said that was the likely cause, but he could not tell me how to resolve the issue.  Any advice would be greatly appreciated.  My laptop is my primary device and I reallly would like to have the internet speed that I pay for.

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Hello and :welcome:

We will probably need a little more info in order to help you solve this.....

Please run the following scans and post back the logs and we'll take a look at what's going on.

STEP 01

Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post
STEP 02

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt

    You can ignore the note about zipping the Attach.txt file

STEP 03

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.

Thanks

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