MALWAREBYTES Removing Restore Points

[Dil]

What MALWAREBYTES SETTINGS should I use to prevent MALWAREBYTES from DELETING my Systems RESTORE POINTS. (OLD XP UPDATED)

I stopped using MALWAREBYTES for several weeks and the DAILY RESTORE POINTS BEGAN ACCUMULATING Again.

However, upon BEGINNING the MALWAREBYTE SCAN again, the RESTORE POINTS WERE AGAIN DELETED.

I'm convinced MALWAREBYTES is the Best after it removed a "FBI GUILT-TRIP HOSTAGEWARE" VIRUS last year, however, it seems to periodically CLEAN MY RESTORE POINTS.

 

SUGGESTIONS WELCOME

[Firefox]

Hello and

I could be wrong here (as I am not on the Malwarebytes Staff or development team) but Malwarebytes does not delete or remove restore points. Perhaps something else may be causing this, if you like you can provide the logs below and someone will take a look at them and assist you further....

These logs will be used to see if they can tell what's going on.

In order to help you better, please post back with the following logs as attachments to your next reply:

• Checkresults.txt from mbam-check
• A couple of protection logs, if you have them
• DDS.txt from DDS
• Attach.txt from DDS

-------------------------------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.

Double-click on mbam-check.exe to run it, it should then open a log file.

Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in:

C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

In Windows Vista/7/8, these logs are located in:

C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Step 2 -- Run DDS and create 2 logs:

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

• When done, DDS will open two (2) logs:
• DDS.txt
• Attach.txt

• Save both reports to your desktop
• Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt

  You can ignore the note about zipping the Attach.txt file

[Dil]

MB log 2013-08-07(23-36-24).TXT represents the last Time I ran MB which RESTORE Point were deleted.

 

Requested Files are attached.

 

Thanks for looking at this....

 

Dil

MB_Last3Logs.txt

dds.txt

attach.txt

CheckResults.txt

[Firefox]

Not seeing anything too obvious but it would be better to have one of the experts look a little deeper to make sure its not malware related.....

Being that maybe infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

==== Event Viewer Messages From Past Week ========.8/7/2013 11:36:00 PM, error: sr [1]  - The System Restore filter encountered the unexpected error '0xC000009C' while processing the file 'desktop.ini' on the volume 'HarddiskVolume2'.  It has stopped monitoring the volume.8/10/2013 4:00:42 PM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the Dnscache service.8/10/2013 3:54:41 AM, error: sr [1]  - The System Restore filter encountered the unexpected error '0xC000009C' while processing the file 'MSI9f5c6.tmp' on the volume 'HarddiskVolume2'.  It has stopped monitoring the volume..==== End Of File ===========================