Blingbeek Posted August 8, 2013 ID:712600 Share Posted August 8, 2013 Hello, I've been having trouble with malwarebytes freezing when I run a quick scan, and the moderator at the malwarebytes support forum thinks I may already be infected with malware. Are there any other programs that I can run to detect the malware and get malwarebytes to stop freezing? I copied my previous post and attached my reports. Thanks. -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Hi, I recently purchased malwarebytes, but I have been unable to complete even a quick scan because the scan freezes up after running for only 20 seconds or so. I've tried cleaning up temporary internet files and excluding malwarebytes in Microsoft Security Essentials, but I still have the same problem with malwarebytes freezing. I've attached the reports for you to look at. Thanks for the help. Trusted Advisors8,211 postsGender:MaleLocation:USAPosted Today, 03:46 PMHello and Welcome to MalwarebytesLooks like you are having some issues with some services starting up as well, this could be caused by either an infection or a hardware/software conflict.... the experts can help you get it all sorted out.Being that you may be infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected ComputersThank you CheckResults.txtattach.txtdds.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 12, 2013 Root Admin ID:714223 Share Posted August 12, 2013 Sorry for the delay. Did you still need help with this? Link to post Share on other sites More sharing options...
Blingbeek Posted August 13, 2013 Author ID:714444 Share Posted August 13, 2013 Hi. I'm being helped by the help desk now. Thanks. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 13, 2013 Root Admin ID:714675 Share Posted August 13, 2013 Okay, thanks for the update. I'll go ahead then and close this topic. Cheers Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 13, 2013 Root Admin ID:714676 Share Posted August 13, 2013 Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you. Link to post Share on other sites More sharing options...
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