Unable to load or run Malware software - Error 372

[flubbucket]

I have been unsuccessful at loading or running the Malware software. MrCharlie was helping me and suggested I open a topic over here.

 

Here is a link to the previous post and the actions taken thus far.

 

Thank you.

 

 

http://forums.malwarebytes.org/index.php?showtopic=130652

[AdvancedSetup]

Are you sure it's 372 and not 732 ?

 

Can you please show us a screen shot of this error message.

 

 

 

Please create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
• Double-click on mbam-check.exe to run it, it should then open a log file
• Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post
  

 

[flubbucket]

Thank you for the response.

 

Screen shot and CheckResults files attached

CheckResults.txt

[AdvancedSetup]

Please review the following post and let me know if that resolves the issue.

 

Runtime error 0, 440, and 339 automation errors

[flubbucket]

I followed the video instructions. I'm still getting the same error 372. 

 

Thanks for trying. 

[AdvancedSetup]

What did Process Monitor show you?   It should show you  what is causing that error.

[flubbucket]

Originally it showed some items in the registry under HKCU software policies microsoft system certificates.....

 

I took care of those and reran.

 

Now it shows HKLM software microsoft windows currentversion setup PnpLockdownFiles and a couple of C:\ProgramData\mocrosoft\windows\sqm\upload\pnrpResolvSession0.sqm lines

 

There are also some duplicate C:\users\public\desktop.ini lines which repeat.

[AdvancedSetup]

Okay, let's do the following in the exact steps

 

STEP 1

Reboot the computer 2 times and then Run the mbam check tool again and post back the new log.

 

Once that log is posted I'll give you the next step.

[flubbucket]

Okay it's done. Log attached

CheckResults.txt

[AdvancedSetup]

STEP 2

 

Okay, now run the MBAM CLEAN removal process and remove the program, but DO NOT reinstall the program just yet.

 

http://forums.malwarebytes.org/index.php?showtopic=122284

 

Then reboot the computer 2 times after the removal and again run the MBAM CHECK tool and post back the new log file.

[flubbucket]

Complete. Log attached

CheckResults.txt

[AdvancedSetup]

Now please reinstall MBAM and reboot, then run a new MBAM CHECK log and post back please.

[flubbucket]

Complete. Log attached.

CheckResults.txt

[AdvancedSetup]

Very late for me.  I'm going get some rest and check back on you tomorrow. 

 

Why do you have Windows on C: and yet you have Program Files on F: ?

[flubbucket]

I'm loading the Malware software on F because C is getting full. C is a small hard drive. This computer was a gift so I didn't have much choice.

[AdvancedSetup]

bump to keep on top. we're still looking at this

[AdvancedSetup]

Due to extensive damage to the operating system and in reviewing the current information and what you've been working on previously I really think the best thing to do is back up all your user data such as images, documents, videos, email, etc to an external device and then do a factory restore back to the original way the computer came.

If there is no factory image then you may be able to obtain a restore DVD from the manufacturer or look at possibly purchasing an OEM Windows 7 DVD to install a new clean, fresh install of Windows.

As such I will go ahead and close this topic now.

Best wishes and if you do need help with reinstalling Windows please let us know.