Unable to get Scan to run under Settings, Scheduler Settings

[Ezrway]

I set up a scheduled scan in Malwarebytes ANTI-MALWARE for 4:00AM and I guess I never checked to see if they were running. Recently I took a look and realized there are only logs for manual scans, not for the one I scheduled.  Do these need to be set up under Windows Task Scheduler as well as under Malwarebytes?

 

The incremental backup I run 6 days a week and full backup I run once a week through Reflect always run fine, as long as the PC is on of course.

 

I don't know if they are needed but the PC specs are:

MB:       ASRock FM2A85X Extreme6
APU:     (CPU/GPU): A10-5800K 100W Quad-Core / Radeon Brand 7660D
Ram:     32GB G.SKILL Ripjaws X Series DDR3 1333 (PC3-10666)
Video:   SAPPHIRE 100358L Radeon HD 7770 GHz 1GB 128-bit GDDR5
HDD 0:  Samsung SSD 840 PRO MZ-7PD256BW
HDD 1:  Seagate Barracuda ST1000DM003-9YN162-500 1TB
O/S:      Windows 7 Professional 64 bit
PSU:     Thermaltake TR2 500W
Case:    Cooler Master CMStorm Enforcer

 

I tried to attach a word document below with a screen shot of the schedule screen.   I'm not sue if it will display so i attached a JPG file with the screen  shot also.I have searched through the forums and couldn't find anything about this.  I did see that back in 2009 it was only recommended to run a Quick Scan instead of a Full Scan and i can try that too. I'm grateful for any suggestions.

 

Thanks!

 

[Firefox]

Hello and

Sorry you are having issues, but we should be able to get to the bottom of it once you provide some logs that will be needed so we can see what's going on.

You only need to schedule it in Malwarebytes and it is not needed under Windows Task Scheduler. It is possible that your computer is not waking up to perform the task (some computers do not support that). Can you change the schedule to a time when the computer is actually on to see if it does run?

As for the logs needed, see below....

Please run the tools below and ATTACH (do not copy and paste) the logs so someone can better assist you.

Please post an mbam-check log:

Create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
• Double-click on mbam-check.exe to run it, it should then open a log file
• Please attach the CheckResults.txt file which should now be located on your desktop to your next reply

Next:

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

• When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please include the following logs in your next reply: DDS.txt and Attach.txt

  You can ignore the note about zipping the Attach.txt file in most cases.

[Ezrway]

I ran the programs you requested, the output filenames don't all match but I attached all of them. I ran dds.scr with Norton Internet Security and Malwarebytes Anti-Malware off and dds.com with Norton Internet Security and Malwarebytes Anti-Malware on. I named them so they will hopefully make sense. Thanks for your help!

 

CheckResults.txt

dds.com-attach-Security On.txt

dds.com-dds.txt-attach-Security On.txt

dds.scr-attach.txt-Security off.txt

dds.scr-dds.txt-Security off.txt

[AdvancedSetup]

Well the computer is experiencing some issue according to the Event Logs.
 
I would recommend visiting the Microsoft Fixit Center and see if they can correct the issues with Windows Search for you at least.
 
The schedule you have set cannot work correctly as you cannot recover by an hour for an event that only happens once a day
I also do not recommend running a Full Scan daily as that will only serve to cause unneeded wear on the hard drive.  Maybe once per month and then maybe do a Quick Scan once a day?

I would recommend running the following from an elevated admin command prompt:

mbam.exe /unschedule /all
mbam.exe /schedule /update /silent /hourly /every 4 /starting 08/08/2013 16:25:00 /recover 2
mbam.exe /schedule /scan -quick -log -silent -remove -reboot /silent /daily /every 1 /starting 08/08/2012 17:15:00 /recover 23
 
 
 
 

==== Event Viewer Messages From Past Week ========.8/8/2013 11:27:33 PM, Error: Service Control Manager [7034]  - The Windows Search service terminated unexpectedly.  It has done this 7 time(s).8/8/2013 11:27:33 PM, Error: Service Control Manager [7024]  - The Windows Search service terminated with service-specific error %%-1073473536.8/8/2013 11:25:58 PM, Error: Service Control Manager [7034]  - The Windows Search service terminated unexpectedly.  It has done this 6 time(s).8/8/2013 10:30:15 PM, Error: Service Control Manager [7034]  - The Windows Search service terminated unexpectedly.  It has done this 5 time(s).8/8/2013 10:25:22 PM, Error: Service Control Manager [7034]  - The Windows Search service terminated unexpectedly.  It has done this 4 time(s).8/8/2013 10:21:27 PM, Error: Service Control Manager [7034]  - The Windows Search service terminated unexpectedly.  It has done this 3 time(s).8/8/2013 10:21:27 PM, Error: Service Control Manager [7023]  - The Windows Search service terminated with the following error:  The system cannot find the path specified.8/8/2013 10:21:21 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.8/8/2013 10:21:21 PM, Error: Service Control Manager [7000]  - The Windows Search service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.8/8/2013 10:20:55 PM, Error: Service Control Manager [7031]  - The Windows Search service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.8/8/2013 10:20:51 PM, Error: Service Control Manager [7031]  - The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.8/7/2013 4:18:52 PM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk4\DR5.8/7/2013 4:16:53 PM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk4\DR4.8/6/2013 11:01:43 PM, Error: APXACC [1011]  - The interface is in a bad state to be destroyed. (\DEVICE\{C624E88C-C20F-4322-8FBC-FC1121838C10})8/6/2013 10:38:02 PM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error:  An instance of the service is already running.8/5/2013 3:26:51 PM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk4\DR40.8/5/2013 3:19:27 PM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk4\DR39.8/5/2013 3:18:45 PM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk4\DR38.8/5/2013 2:28:28 PM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk7\DR19.8/5/2013 2:25:11 PM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk6\DR18.8/5/2013 2:22:42 PM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk6\DR10.8/5/2013 2:21:38 PM, Error: VDS Basic Provider [1]  - Unexpected failure. Error code: D@010100048/5/2013 2:20:42 PM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk5\DR5.8/5/2013 1:33:02 PM, Error: Service Control Manager [7023]  - The Windows Search service terminated with the following error:  The process cannot access the file because it is being used by another process.8/4/2013 5:10:58 PM, Error: Microsoft-Windows-Kernel-Processor-Power [35]  - Performance power management features on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.8/4/2013 5:10:58 PM, Error: Microsoft-Windows-Kernel-Processor-Power [35]  - Performance power management features on processor 2 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.8/4/2013 5:10:58 PM, Error: Microsoft-Windows-Kernel-Processor-Power [35]  - Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.8/4/2013 5:10:58 PM, Error: Microsoft-Windows-Kernel-Processor-Power [35]  - Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.8/3/2013 12:50:36 AM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001]  - The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000019 (0x0000000000000003, 0xfffff8a0216f4090, 0xfffff8a02136beee, 0xfffff8a0216f4090). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 080313-12901-01..==== End Of File ===========================

[Ezrway]

Thanks a lot for directing me to the Microsoft Fix It page.  I've been noticing those Windows Search errors and tried deleting and rebuilding the index and continued to get the same errors.  When I tried teh "Event Log Online Help"  I got the "No results were found for your query. Please see Search Help for suggestions." page.  I never thought of trying the Fix it center.  That's why you get paid the big bucks... ;-)

 

I opend a command window and ran it as admin for each of the three commands.  (They came through as 2 commands, the second one a really long one in the email. but when I logged in here I understood what to do.)  I'll check tonoght and make sure the Quick Scan runs as scheduled and update this link. 

 

Thanks Again!

[Ezrway]

The fix you sent me is working great!  The Quick Scan is running every day at the same time like I wanted. great work. Thank you!

 

Can you mark this resoplved or is there something I need to do?

[Firefox]

Until Ron returns.....

We are glad it is now working the way you wanted. Should you have any further problems don't hesitate to ask.

There is nothing more that needs to be done, if needed one of the admins will stop by and close this thread.

Thanks for using Malwarebytes.....

[AdvancedSetup]

Great, glad everything is working for you now and that the Fixit center was also helpful

 

Take care and stay safe out there