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Google Earth Infection?

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I'm running a PC with Windows 7 Home Edition


I recently had a message from 'Interactive Services Detection' to say there is a problem with a Google Earth plugin. I foolishly clicked on 'Display message' and I'm convinced it started to generate a download while freezing my PC.


As I wasn't convinced this had an innocent response and I ran MWB Pro but found no problems. I did a System Restore to an earlier point as a precaution.  The same message has returned today so I tried to uninstall Google Earth. While doing so I received a message to ask if wished to run a file from an unknown source - C:\Windows\Installer\a7b4f42.msi


Didn't expect to have this message so looked to locate the file without success. Googled the file and the Google Earth problem but can't find anything.


I've copied the contents of the Attach & DDS files below as requested


Am I being neurotic? Any suggestions very gratefully received.


PS - Interactive Services Detection has just popped up again!






DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 10.0.9200.16635  BrowserJavaVersion: 1.6.0_35
Run by Bernie at 0:58:37 on 2013-08-08
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.2807.936 [GMT 1:00]
AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
FW: ZoneAlarm Free Firewall Firewall *Enabled* {E6380B7E-D4B2-19F1-083E-56486607704B}
============== Running Processes ================
C:\Program Files\AVG\AVG2013\avgcsrvx.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG2013\avgidsagent.exe
C:\Program Files\AVG\AVG2013\avgwdsvc.exe
C:\Program Files\Microsoft\BingBar\SeaPort.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Kodak\AiO\Center\EKAiOHostService.exe
C:\Program Files\Kodak\AiO\StatusMonitor\EKPrinterSDK.exe
C:\Program Files\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\15.4.0\ToolbarUpdater.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\15.4.0\loggingserver.exe
C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\AVG\AVG2013\avgnsx.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\real\realplayer\Update\realsched.exe
C:\Program Files\AVG\AVG2013\avgui.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Kodak\AiO\StatusMonitor\EKStatusMonitor.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Garmin\Training Center\gStart.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Logitech\Logitech Vid\Vid.exe
C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files\Common Files\Apple\Internet Services\BookmarkDAV_client.exe
C:\Program Files\NETGEAR\NETGEAR Genie\launcher.exe
C:\Users\Bernie\AppData\Local\Temp\iCBB_18_17 R18-12 NETGEAR B44 Monitor Temporary Items\NetgearGenieSvr.exe
C:\Program Files\Evernote\Evernote\EvernoteClipper.exe
C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Google\Update\Install\{C497A3DB-C8FD-461A-9714-A32490363BF1}\GoogleEarth-Win-Plugin-
C:\Program Files\Google\Update\Install\{6F61B3F4-0C75-48E6-8B21-D13BFC31DD00}\GoogleEarth-Win-Plugin-
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
============== Pseudo HJT Report ===============

uProxyOverride = <local>;*.local
dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
BHO: HelperObject Class: {00C6482D-C502-44C8-8409-FCE54AD9C208} - c:\program files\techsmith\snagit 8\SnagItBHO.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Zonealarm Helper Object: {2A841F7A-A014-4DA5-B6D9-8B913DFB7A8C} - c:\program files\check point software technologies ltd\zonealarm\\bh\zonealarm.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\\AVG Secure Search_toolbar.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Skype Plug-In: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: <No Name>: {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - LocalServer32 - <no file>
TB: SnagIt: {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - c:\program files\techsmith\snagit 8\SnagItIEAddin.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
TB: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\\AVG Secure Search_toolbar.dll
TB: ZoneAlarm Security Toolbar: {438FAE3E-BDEF-44D3-AB8B-0C7C8350DF59} - c:\program files\check point software technologies ltd\zonealarm\\zonealarmTlbr.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [gStart] c:\program files\garmin\training center\gStart.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [spybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [Logitech Vid] "c:\program files\logitech\logitech vid\vid.exe" -bootmode
uRun: [Google Update] "c:\users\bernie\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [MobileDocuments] c:\program files\common files\apple\internet services\ubd.exe
uRun: [iCloudServices] c:\program files\common files\apple\internet services\iCloudServices.exe
uRun: [com.apple.dav.bookmarks.daemon] c:\program files\common files\apple\internet services\BookmarkDAV_client.exe
mRun: [iAStorIcon] c:\program files\intel\intel® rapid storage technology\IAStorIcon.exe
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe -s
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\logitech webcam software\LWS.exe" /hide
mRun: [igfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Conime] c:\windows\system32\conime.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY
mRun: [ZoneAlarm] "c:\program files\checkpoint\zonealarm\zatray.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [EKStatusMonitor] c:\program files\kodak\aio\statusmonitor\EKStatusMonitor.exe
mRun: [ZoneAlarm Installer] "c:\program files\checkpoint\install\launcher.exe" "c:\program files\checkpoint\install\install.exe" /r  /c "c:\program files\checkpoint\install\Install.xml" /w
dRunOnce: [KodakHomeCenter] "c:\program files\kodak\aio\center\AiOHomeCenter.exe"
dRunOnce: [sPReview] "c:\windows\system32\spreview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
StartupFolder: c:\users\bernie\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\bernie\appdata\roaming\dropbox\bin\Dropbox.exe
StartupFolder: c:\users\bernie\appdata\roaming\micros~1\windows\startm~1\programs\startup\everno~1.lnk - c:\program files\evernote\evernote\EvernoteClipper.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\netgea~1.lnk - c:\program files\netgear\netgear genie\launcher.exe
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Evernote 4.0 - c:\program files\evernote\evernote\EvernoteIE.dll/204
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {0B65DCC9-1740-43dc-B19C-4F309FB6A6CA} - http://rover.ebay.com/rover/1/710-72741-17534-1/4
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - c:\program files\evernote\evernote\EvernoteIE.dll/204
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
INFO: HKLM has more than 50 listed domains.
   If you wish to scan all of them, select the 'Force scan all domains' option.

TCP: NameServer =
TCP: Interfaces\{C77B3653-E633-4041-8E68-470F57F46A75} : DHCPNameServer =
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\15.4.0\ViProtocol.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: igfxcui - igfxdev.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
Hosts: www.spywareinfo.com
================= FIREFOX ===================
FF - ProfilePath - c:\users\bernie\appdata\roaming\mozilla\firefox\profiles\58ymdzoh.default\

FF - prefs.js: browser.search.selectedEngine - Search By ZoneAlarm

FF - prefs.js: network.proxy.type - 0
FF - component: c:\programdata\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordext.dll
FF - component: c:\programdata\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordlegacyext.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\common files\avg secure search\sitesafetyinstaller\15.2.0\npsitesafety.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\npjpi160_35.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\nprpplugin.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nprpplugin.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\users\bernie\appdata\local\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_7_700_202.dll
FF - plugin: c:\windows\system32\npdeployJava1.dll

FF - user.js: extensions.zonealarm.id - 3455fe73000000000000406186e594e4
FF - user.js: extensions.zonealarm.appId - {C56C48A0-DA4E-46F6-9859-1553DC865F84}
FF - user.js: extensions.zonealarm.instlDay - 15923
FF - user.js: extensions.zonealarm.vrsn -
FF - user.js: extensions.zonealarm.vrsni -
FF - user.js: extensions.zonealarm.vrsnTs -
FF - user.js: extensions.zonealarm.prtnrId - checkpoint
FF - user.js: extensions.zonealarm.prdct - zonealarm
FF - user.js: extensions.zonealarm.aflt - 1025
FF - user.js: extensions.zonealarm.smplGrp - none
FF - user.js: extensions.zonealarm.tlbrId - goughDev3
FF - user.js: extensions.zonealarm.instlRef - ZLN118203571088600-1001
FF - user.js: extensions.zonealarm.dfltLng - en
FF - user.js: extensions.zonealarm.excTlbr - false
FF - user.js: extensions.zonealarm.ffxUnstlRst - false
FF - user.js: extensions.zonealarm.admin - false
FF - user.js: extensions.zonealarm.autoRvrt - false
FF - user.js: extensions.zonealarm.rvrt - true
FF - user.js: extensions.zonealarm.hmpg - true

FF - user.js: extensions.zonealarm.dfltSrch - true
FF - user.js: extensions.zonealarm.srchPrvdr - Search By ZoneAlarm

FF - user.js: extensions.zonealarm.dnsErr - true
FF - user.js: extensions.zonealarm.newTab - true

============= SERVICES / DRIVERS ===============
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2013-7-20 60216]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2013-7-20 246072]
R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2013-7-1 96568]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2013-7-10 39224]
R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2013-7-20 208184]
R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2013-3-1 22328]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2013-7-20 171320]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2013-3-21 182072]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2012-8-30 37664]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2013\avgidsagent.exe [2013-7-4 4939312]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2013\avgwdsvc.exe [2013-7-23 283136]
R2 BBUpdate;BBUpdate;c:\program files\microsoft\bingbar\SeaPort.EXE [2011-3-10 249648]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files\intel\intel® rapid storage technology\IAStorDataMgrSvc.exe [2009-12-9 13336]
R2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;c:\program files\kodak\aio\center\EKAiOHostService.exe [2013-3-15 395640]
R2 Kodak AiO Status Monitor Service;Kodak AiO Status Monitor Service;c:\program files\kodak\aio\statusmonitor\EKPrinterSDK.exe [2013-1-15 780152]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-6-17 418376]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-6-17 701512]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2010-9-2 1153368]
R2 UNS;Intel® Management & Security Application User Notification Service;c:\program files\intel\intel® management engine components\uns\UNS.exe [2009-12-9 2314240]
R2 vToolbarUpdater15.4.0;vToolbarUpdater15.4.0;c:\program files\common files\avg secure search\vtoolbarupdater\15.4.0\ToolbarUpdater.exe [2013-8-2 1616048]
R3 IntcDAud;Intel® Display Audio;c:\windows\system32\drivers\IntcDAud.sys [2009-12-9 200192]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-6-17 22856]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-12-9 189440]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-1-8 161536]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-5-26 191752]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2013-5-7 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-8-21 1343400]
=============== Created Last 30 ================
2013-08-07 10:09:30 -------- d-----w- c:\users\bernie\appdata\local\DoNotTrackPlus
2013-07-20 00:51:00 246072 ----a-w- c:\windows\system32\drivers\avglogx.sys
2013-07-20 00:50:56 60216 ----a-w- c:\windows\system32\drivers\avgidshx.sys
2013-07-20 00:50:56 208184 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
2013-07-20 00:50:50 171320 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2013-07-18 22:10:49 -------- d-----w- c:\users\bernie\appdata\roaming\KODAK AiO Home Center922688152
2013-07-18 22:09:52 -------- d-----w- c:\users\bernie\appdata\roaming\KODAK AiO Home Center939521050
2013-07-18 14:01:14 -------- d-----w- c:\users\bernie\appdata\roaming\KODAK AiO Home Center741490964
2013-07-11 23:35:30 1247744 ----a-w- c:\windows\system32\DWrite.dll
2013-07-11 23:35:15 1620480 ----a-w- c:\windows\system32\WMVDECOD.DLL
2013-07-11 23:35:01 509440 ----a-w- c:\windows\system32\qedit.dll
2013-07-11 23:35:01 2347520 ----a-w- c:\windows\system32\win32k.sys
2013-07-11 23:34:34 988672 ----a-w- c:\program files\windows journal\JNTFiltr.dll
2013-07-11 23:34:34 969216 ----a-w- c:\program files\windows journal\JNWDRV.dll
2013-07-11 23:34:34 936448 ----a-w- c:\program files\common files\microsoft shared\ink\journal.dll
2013-07-11 23:34:34 1221632 ----a-w- c:\program files\windows journal\NBDoc.DLL
2013-07-11 23:34:06 680960 ----a-w- c:\program files\windows defender\MpSvc.dll
2013-07-11 23:34:06 392704 ----a-w- c:\program files\windows defender\MpClient.dll
2013-07-11 23:34:05 224768 ----a-w- c:\program files\windows defender\MpCommu.dll
2013-07-10 00:32:40 39224 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
==================== Find3M  ====================
2013-08-02 14:25:35 37664 ----a-w- c:\windows\system32\drivers\avgtpx86.sys
2013-06-12 00:10:09 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-06-12 00:10:09 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-06-11 23:43:37 1767936 ----a-w- c:\windows\system32\wininet.dll
2013-06-11 23:43:00 2877440 ----a-w- c:\windows\system32\jscript9.dll
2013-06-11 23:42:58 61440 ----a-w- c:\windows\system32\iesetup.dll
2013-06-11 23:42:58 109056 ----a-w- c:\windows\system32\iesysprep.dll
2013-06-11 22:51:45 71680 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe
2013-06-07 02:37:52 2706432 ----a-w- c:\windows\system32\mshtml.tlb
2013-05-29 02:39:35 745472 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe
2013-05-29 02:39:34 185344 ----a-w- c:\windows\system32\elshyph.dll
2013-05-29 02:39:23 158720 ----a-w- c:\windows\system32\msls31.dll
2013-05-29 02:39:12 150528 ----a-w- c:\windows\system32\iexpress.exe
2013-05-29 02:39:12 138752 ----a-w- c:\windows\system32\wextract.exe
2013-05-29 02:39:09 523264 ----a-w- c:\windows\system32\vbscript.dll
2013-05-29 02:38:54 137216 ----a-w- c:\windows\system32\ieUnatt.exe
2013-05-29 02:38:49 12800 ----a-w- c:\windows\system32\mshta.exe
2013-05-29 02:38:48 38400 ----a-w- c:\windows\system32\imgutil.dll
2013-05-29 02:38:46 110592 ----a-w- c:\windows\system32\IEAdvpack.dll
2013-05-29 02:38:44 73728 ----a-w- c:\windows\system32\SetIEInstalledDate.exe
2013-05-29 02:38:41 48640 ----a-w- c:\windows\system32\mshtmler.dll
2013-05-29 02:38:22 61952 ----a-w- c:\windows\system32\tdc.ocx
2013-05-29 02:38:15 361984 ----a-w- c:\windows\system32\html.iec
2013-05-29 02:38:06 719360 ----a-w- c:\windows\system32\mshtmlmedia.dll
2013-05-29 02:38:01 1441280 ----a-w- c:\windows\system32\inetcpl.cpl
2013-05-29 02:37:56 23040 ----a-w- c:\windows\system32\licmgr10.dll
2013-05-13 04:45:55 140288 ----a-w- c:\windows\system32\cryptsvc.dll
2013-05-13 04:45:55 1160192 ----a-w- c:\windows\system32\crypt32.dll
2013-05-13 04:45:55 103936 ----a-w- c:\windows\system32\cryptnet.dll
2013-05-13 03:08:10 903168 ----a-w- c:\windows\system32\certutil.exe
2013-05-13 03:08:06 43008 ----a-w- c:\windows\system32\certenc.dll
============= FINISH:  1:02:21.67 ===============


DDS (Ver_2012-11-20.01)
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 20/08/2010 17:55:42
System Uptime: 07/08/2013 11:06:59 (14 hours ago)
Motherboard: MEDIONPC |  | MS-7616
Processor: Intel® Core i3 CPU         530  @ 2.93GHz | CPU 1 | 1173/133mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 440 GiB total, 98.779 GiB free.
D: is FIXED (NTFS) - 25 GiB total, 17.072 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP289: 07/08/2013 23:49:32 - Removed Google Earth Plug-in.
RP290: 07/08/2013 23:53:10 - Removed Google Earth Plug-in.
==== Installed Programs ======================
 Update for Microsoft Office 2007 (KB2508958)
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader 9.4.6
AdWare SpyWare SE
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Audacity 1.3.12 (Unicode)
AVG 2013
AVG Security Toolbar
BBC iPlayer Desktop
Bing Bar
Camera Mouse 2010
Clicker 6
Compatibility Pack for the 2007 Office system
CyberLink LabelPrint
CyberLink Power2Go
CyberLink PowerDVD Copy
Evernote v. 4.5.1
Face Mouse
FreeOCR v4.2
Garmin Communicator Plugin
Garmin Training Center
Garmin USB Drivers
Google Chrome
Google Earth Plug-in
Google Toolbar for Internet Explorer
Google Update Helper
Inspiration 9 IE
Inspiration 9 PDF Driver (novaPDF 7.3 printer)
Intel® Graphics Media Accelerator Driver
Intel® IPP Run-Time Installer 5.3 Update 4 for Windows* on IA-32
Intel® Management Engine Components
Intel® Rapid Storage Technology
Intel® TV Wizard
IrfanView (remove only)
Java 6 Update 35
Junk Mail filter update
Kodak AIO Printer
KODAK AiO Software
Logitech Vid
Logitech Webcam Software
Logitech Webcam Software Driver Package
Malwarebytes Anti-Malware version
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Live Add-in 1.5
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Professional Edition 2003
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Works
MobileMe Control Panel
Mozilla Firefox (3.6.13)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP3 Parser (KB2721691)
MSXML 4.0 SP3 Parser (KB2758694)
MSXML 4.0 SP3 Parser (KB973685)
Philip's Large Red Cursors
RealNetworks - Microsoft Visual C++ 2008 Runtime
Realtek Ethernet Controller Driver For Windows Vista and Later
Realtek High Definition Audio Driver
RealUpgrade 1.1
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Sensory Software
Skype Toolbars
Skype™ 6.1
SnagIt 8
SopCast 3.2.9
Spybot - Search & Destroy
SteadyMouse 1.3
Track N Trace
Tux Paint 0.9.21c
Tux Paint Stamps 2009-06-28
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817563) 32-Bit Edition
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (06/03/2009
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Xiph.Org Open Codecs 0.85.17777
ZoneAlarm Firewall
ZoneAlarm Free Firewall
ZoneAlarm LTD Toolbar
ZoneAlarm Security
ZoneAlarm Security Toolbar
==== Event Viewer Messages From Past Week ========
07/08/2013 11:08:33, Error: Service Control Manager [7006]  - The ScRegSetValueExW call failed for FailureActions with the following error:  Access is denied.
06/08/2013 23:12:56, Error: Service Control Manager [7043]  - The AVGIDSAgent service did not shut down properly after receiving a preshutdown control.
06/08/2013 23:12:23, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avgwd service.
06/08/2013 20:22:08, Error: Service Control Manager [7031]  - The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
06/08/2013 20:22:08, Error: Service Control Manager [7024]  - The Windows Search service terminated with service-specific error %%-1073473535.
05/08/2013 19:53:17, Error: volsnap [14]  - The shadow copies of volume C: were aborted because of an IO failure on volume C:.
05/08/2013 13:02:49, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
05/08/2013 13:01:39, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  AFD AVGIDSDriver AVGIDSShim Avgldx86 Avgtdix DfsC discache NetBIOS NetBT nsiproxy Psched rdbss spldr tdx Vsdatant Wanarpv6 WfpLwf
05/08/2013 13:01:37, Error: Service Control Manager [7001]  - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
05/08/2013 13:01:37, Error: Service Control Manager [7001]  - The TrueVector Internet Monitor service depends on the Zone Alarm Firewall Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
05/08/2013 13:01:37, Error: Service Control Manager [7001]  - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
05/08/2013 13:01:37, Error: Service Control Manager [7001]  - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error:  A device attached to the system is not functioning.
05/08/2013 13:01:37, Error: Service Control Manager [7001]  - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
05/08/2013 13:01:37, Error: Service Control Manager [7001]  - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
05/08/2013 13:01:37, Error: Service Control Manager [7001]  - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error:  A device attached to the system is not functioning.
05/08/2013 13:01:37, Error: Service Control Manager [7001]  - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
05/08/2013 13:01:37, Error: Service Control Manager [7001]  - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
05/08/2013 13:01:37, Error: Service Control Manager [7001]  - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
05/08/2013 13:01:37, Error: Service Control Manager [7001]  - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
05/08/2013 13:01:37, Error: Service Control Manager [7001]  - The AVGIDSAgent service depends on the AVGIDSDriver service which failed to start because of the following error:  A device attached to the system is not functioning.
==== End Of File ===========================


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  • Root Admin

Hi Bernie and :welcome:


The box is infected and we'll do our best to try and clean it up.  Please make sure that all important data is backed up to an external drive though as one never knows what might happen during scanning and cleaning.



Please run the following steps and post back all the logs as ATTACHMENTS by clicking on the More Reply Options button.
Please don't put logs in code or quote tags or copy/paste them into your reply unless you're unable to attach them.
Please enable your system to show hidden files: How to see hidden files in Windows


If you're unable to complete one of the STEPS please go ahead and move onto the next one.

P2P/Piracy Warning:

  • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
  • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
  • If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.

Please download Malwarebytes Anti-Rootkit from here

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

Please download AdwCleaner by Xplode to your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • If prompted by the User Account Control click Yes to allow it to run.
  • Under Actions click on the Delete button.
  • Click OK on all prompts.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the entire contents of that logfile to your next reply.
  • You can find the logfile at C:\AdwCleaner[s1].txt where the number in brackets indicates how often it was run.


Please go here to run the online antivirus scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.



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  • Root Admin

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.


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  • Root Admin

Please temporarily disable your antivirus and run this online antivirus scanner




  1. Please download Dr.Web CureIt! antivirus and save it to your computer. The file size is in excess of 100MB
  2. NOTE: Free usage of Dr.Web CureIt! for business purposes is illegal.
  3. Internet Explorer may show a warning when downloading - the file is safe to download from the provided link.
  4. Shutdown your antivirus to avoid any conflicts while scanning.
  5. Once the scans have completed please re-enable your antivirus.
  6. If using Malwarebytes Anti-Malware PRO you can right click over the tray icon and disable the Protection Modules
  7. If needed you can also temporarily disable it from starting with Windows
  8. Temporarily turn off any other security add-ons or applications you may also have.
  9. Once you have downloaded Dr.Web CureIt! you should right click over it and choose Properties and verify it has a Digital Signature.
  10. If it does not have a Digital Signature then do not run it.
  11. Close all open programs including all Web browsers and then double-click on drweb-cureit.exe to start the installer.
  12. You should have your User Account Control (UAC) enabled for improved security and which should then produce a dialog box asking for approval to run the installer.
  13. Click on the Yes button to start the installer.
  14. Click OK to scan your computer in the Enhanced Protection Mode
  15. Click on the check box to agree to participate in their software improvement program.
  16. Then if needed choose your Language by clicking on the small globe like icon in the upper right corner by the wrench.
  17. Then click on the Continue button and then click on the Select objects for scanning link just below the "Start scanning" button.
  18. Place a check mark on all the items except for Temporary files and System restore points - those items should not have a check mark on them.
  19. Then click on the Start scanning button.
  20. If a threat is found you can click on the Action column in the program.
  21. Your options will be Cure or Ignore
  22. If you see an item that you are absolutely sure is OK, then un-check the check box for that item, otherwise keep it on Cure.
  23. Then click on the Neutralize button.
  24. Once completed click on the green Open Report link. It will open the report in NOTEPAD
  25. Save the report to your desktop. The report will be called Cureit.log
  26. Close Dr.Web Cureit!
  27. Reboot your computer to allow files that were in use to be moved/deleted during reboot.
  28. After reboot, attach the log Cureit.log you saved previously in your next reply.
  29. Re-Enable your antivirus and other security programs when all done.


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Sorry, on completion I couldn't find a green button to get the report. I went to the quarantine manager and copied the contents (below).
Two of the items did not have a 'cure' option (only Move, Delete or Ignore). As neither appeared relevant I opted for Delete

Object                                                                         Threat                                                            Path
Hosts                                                                           DFH                                                              C:\Windows\system32\drivers\etc

VuBar4Setup.exe                                                      Adware.Rabio.70                                        C:\Users\Bernie\Documents\Internet Downloads\Free SEN Utilities

optout.exe                                                                  Trojan.PWS.Qqpass.3060                         C:\Users\Bernie\Documents\Internet Downloads\Security\OptOut

CrucialScan.exe                                                        Trojan.Downloader4.44749                       C:\Users\Bernie\Documents\Internet Downloads\Crucial PC Scanner Software

Setup-SopCast-3.2.9-2010-8-18.exe                      Trojan.Damaged.1                                     C:\Users\Bernie\Documents\Internet Downloads\SopCast\SopCast

nopops.exe                                                                Trojan.MulDrop1.41535                             C:\Users\Bernie\Documents\Internet Downloads\Security\No Pop Ups






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  • Root Admin

So how is the computer running now?

Are there still any signs of an infection?


Please download Security Check from here or here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


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I'm a lot more comfortable about thing now but, as you know, infections don't always make themselves known to you so although I REALLY APPRECIATE the excellent support you've provided I'll try to remain vigilant in the coming days/weeks.


The good news is you appear to have given any possible infections a dose of their own medicine and it looks like the 'Interactive Services Detection' has disappeared.


Would you suggest I uninstall the programs you have recommended I use through this process? (- e.g. ERUNT1.1j, ESET Online Scanner3).


Once again, many thanks for your help. The checkup.txt file is attached.





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  • Root Admin

Hi Bernie,


As you can see from that log you have some old outdated software that can lead to an infection. 

Please uninstall ALL versions of Java and if possible try to avoid having to use Java.  If you really do have to use it then make sure it's always only the latest version and uninstall all older versions.  That is probably one of the most common means to allow an infection to get onto your computer.


http://www.java.com if you do need it.


Then update those other items as well

Adobe Reader is now up to version 11.x

Firefox should also either be updated or uninstalled if you don't want to keep it updated.



Yes, you should clean up and remove the tools used.

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /


Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)



Please download OTC to your desktop.

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.




Please read the following when you have time and if you have any questions let me know.


Best Practices for Safe Computing - Prevention of Malware Infection




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Thanks for advice, I never appreciated the significance of outdated Java. Decided to uninstall completely and see how often I need it before I reinstall the latest version.

Didn't use ComboFix but I've run OTC to further clean things up.

I've had a quick look at the security doc you suggested and will look more closely later. Looks like a sensible approach to follow.

Fingers crossed I'll not need your advice again but have really valued the support provided.



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  • Root Admin

One of the best tools you'll find to help keep safe is using Firefox with the NoScript and AdBlockPus add-ons.  Many users have a difficult time understanding, using, and training it but once you get the hang of it you'll wonder how you ever lived without it.  Certainly worth looking into it in my opinion.

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Hi Ron (?),

I've uninstalled Firefox but following your comments I think I'll give it a try.

The original problem appeared to happen after I returned from a two week holiday and had a huge email INBOX to sort out. I'm guessing in my haste I may have opened something that generated the 'Interactive Services Detection' problem. Another lesson learned there!

Not sure if I've been helped by Ron Lewis or if that is a general tag line at the bottom of the replies. However, found advice really helpful, keep up the good work.



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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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