Jump to content

Our two Win 7 PCs on network keep getting same infection

Recommended Posts

We run a small home office network. About 4 weeks ago my and my partners PC started getting PUP.optional.delta and babylon virus showing in Malwarebytes Pro. Though the files were quarantined within days sometimes hours of removing them and doing a full scan they will reappear sometimes several copies. I have tried everything I know and can't work out how they are getting on to the two machines.


Both PC's are 100% running only licenced software and never access knowingly any sites that could deliver such payloads. We have two young children and its possible one of them triggered this but they have been prevented from using them for 3 weeks. 


Any help you can provide is appreciated.


Link to post
Share on other sites

Welcome to the forum, please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt

(please don't put logs in code or quotes)

P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.



Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)



Please read all of my instructions completely including these.

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

Link to post
Share on other sites


I attach the two txt files and the report. However I had removed the Pup.optional.delta and babylon prior to running these so not sure if they will show what you need. If the pup.optional files need to be on the PC when the scans are done I will have to wait until they show up again but it won't be long. What I can't figure out is how they keep getting back on to the machines. We have a good hardware firewall, one of the PCs is not used for days at a time and they just reappear. Anyway hopefully the attached will help.






Link to post
Share on other sites

Do you happen to know what this is for or from:

uRun: [poppet] C:\Users\RD Research Admin\AppData\Roaming\Microsoft\Windows\trillipoppet.exe


Please download AdwCleaner from here and save it on your Desktop.


AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.

  • Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
  • Now click on the Search tab.
  • Please post the contents of the log-file created in your next post.
Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.


Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.


Link to post
Share on other sites

I'm not sure what it from, I think we'll use RogueKiller to delete it.


Lots of adware found....lets clear it out.....

  • Please re-run AdwCleaner
  • Click on Delete button.
  • Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.


thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

Link to post
Share on other sites

OK, before you do this...can you zip up trillipoppet.exe and attach it so I can take a look at it.


Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)


[RUN][sUSP PATH] HKCU\[...]\Run : poppet (C:\Users\RD Research Admin\AppData\Roaming\Microsoft\Windows\trillipoppet.exe [-][x]) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-2011039629-1879608954-2333536024-1001\[...]\Run : poppet (C:\Users\RD Research Admin\AppData\Roaming\Microsoft\Windows\trillipoppet.exe [-][x]) -> FOUND

[RUN][sUSP PATH] HKLM\[...]\Wow6432Node\[...]\RunOnce : InnoSetupRegFile.0000000001 ("C:\Windows\is-O5RQQ.exe" /REG /REGSVRMODE [7]) -> FOUND

[RUN][sUSP PATH] HKLM\[...]\Wow6432Node\[...]\RunOnce : Malwarebytes Anti-Malware (cleanup) (rundll32.exe "C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\cleanup.dll",ProcessCleanupScript [x][7][x]) -> FOUND

[V2][sUSP PATH] Poppet : C:\Users\RD - Research Admin\AppData\Roaming\Microsoft\Windows\trillipoppet.exe [x][x][x] -> FOUND

Now click Delete on the right hand column under Options


Reboot and run another scan to make sure they're gone.


Link to post
Share on other sites

I already deleted trillipoppet.exe so I went to the recycle bin expecting to find it there but there was no sign of it. It could be because it is in the admin recycle bin. I am doing a scan of the drive now which will finish in about an hour. I will log in as admin and check admin recycle bin and if its there send it to you as a zip.


Before I delete those keys one question. Is one of the keys not to do with Malwarebytes?

 Malwarebytes Anti-Malware (cleanup) (rundll32.exe "C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\cleanup.dll",ProcessCleanupScript [x][7][x]) -> 


If I delete this one won't is cause Malware bytes to stop?

Link to post
Share on other sites

Hi again

ok the Microsoft scan finished and found nothing but to be honest no great surprise there. I have run the malwarebytes again and it found nothing but it can often take a day or two before it shows up again.

How on earth were they getting files on the pc in those kind of numbers? Anyway I went to admin recyclite bin and got the file back and have zipped it and attach it to this post. Can you let me know what it does?




Link to post
Share on other sites

I'm not sure what it does, but here's the VirusTotal results:



Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get "Unsupported operating system. Aborting now", just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
Link to post
Share on other sites

Thanks for that I have run the check and have posted the contents. Out of interest why do you ask that they be posted and not attached?


 Results of screen317's Security Check version 0.99.71  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version  
 Java 6 Update 31  
 Java version out of Date! 
 Adobe Flash Player 11.7.700.224  
 Mozilla Firefox 12.0 Firefox out of Date!  
 Google Chrome 28.0.1500.72  
 Google Chrome 28.0.1500.95  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe 
 Microsoft Security Essentials msseces.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes Anti-Malware mbam.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log`````````````````````` 
Link to post
Share on other sites

Out of interest why do you ask that they be posted and not attached?

Because the results are already formatted in BB code to be posted on the forum.
If you attached it, I would have to post in on the forum to understand it.


Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:


Java™ 6 Update 31 <---please uninstall from your add/remove programs
Java version out of Date! <-------Download and install the latest version (Version 25) from Here
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".


Mozilla Firefox 12.0 Firefox out of Date! <----check for an update if avaialbale


Google Chrome 28.0.1500.72 <-----OLD
Google Chrome 28.0.1500.95 <-----OK

You have old versions of Google Chrome on the system.
Please download and run OldChromeRemover.
@Windows Vista/Windows 7-8 users must use “Run As Administrator.”


A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /


Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)


If you used DeFogger to disable your CD Emulation drivers, please re-enable them.


Please download OTC to your desktop.

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.


Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again. (may be down right now)
Cached version:

Good Luck and Thanks for using the forum, MrC

Link to post
Share on other sites

I think we are almost there. I did a check on one other pc which seems fine and found it reports only one thing - GoogleUpdate.exe which looks to be where I would expect to see it. Is this really a dangerous file and does it need to be deleted.


Thanks for all your assistance on this.





Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.