PRogram_Error_Updating (0,0, Incomplete transfer)

[johnjohnbee]

_Hi,

 

_{I jsut got a new computer, and installed MalwarebYtes, and it wont update.}

 

_{The error I get is listed in the title - Program_error_updating (0,0, Incomplete transfer)}

 

I am running WIndows 8

 

I googled this issue, and found this post http://forums.malwarebytes.org/index.php?showtopic=97726, stating to delete rules.ref, but I cant find that file, even when I have show hidden files and folders on 

 

My computer seems to be running fine, no other issues, 

 

Thanks

[daledoc1]

Hi, johnjohnbee:
 
Welcome.
It sounds as if something might be blocking contact with the update server.
You might want to try the clean reinstall process described in this pinned topic, taking care to set mutual exclusions between MBAM and your anti-virus (if you need specific help with that part, please let us know what AV/firewall/security programs you are running): MBAM Clean Removal Process
 
If that doesn't resolve your issue, please follow the instructions below and post back with the following logs as attachments to your next reply:

• Checkresults.txt from mbam-check
• A couple of protection logs, if you have them
• DDS.txt from DDS
• Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

• When done, DDS will open two (2) logs:
• • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  --->You can ignore the note about zipping the Attach.txt file in most cases.

[johnjohnbee]

Im running Avira free - should I add malwarebytes to the real time protection processes list, or something like that?

Also allow it specifically through Windows Firewall?

 

Thanks

[daledoc1]

Yes, it couldn't hurt; same for a reboot.

 

If those don't work, I'd probably try a clean reinstall or post back with the requested logs.

The MBAM staff & expert forum members will likely be able to sort it out with the info in those logs.

Without the logs, it can be hard to say.

 

Alternatively, if you are a paid user of MBAM PRO, you could open a ticket directly at the help desk here: Contact Consumer Support

 

Thanks for your patience,

 

daledoc1

[johnjohnbee]

I tried adding all the exceptions I could think of to Avira and Windows Firewall. I also tried turning off Real Time Protection in Avira, and it still doesnt work.

 

WIll do the logs now

[johnjohnbee]

Please find attached all the relevant logs

 

 

Thanks for any help

attach.txt

CheckResults.txt

dds.txt

[daledoc1]

Thanks for those.

 

I'm neither authorized nor qualified to read them (we'll need to wait for the staff/experts), but it does appear that you have both Avira and Windows Defender running on the system?

Having 2 AVs can create minor and major problems (conflicts, hangups, slowdowns, crashes and compromised security).

So I'm pretty sure that they will advise uninstalling 1 or the other AV product.

 

There may well be other issues on the logs -- please wait for one of the MBAM staff/experts to review them and make additional recommendations.

 

Once again, thanks for your patience,

 

daledoc1

[johnjohnbee]

Well I think Windows DEfender is disabled, and you cant uninstall it afaik

 

Thanks for all the help.

[AdvancedSetup]

You have many services that are either crashing or not found which is a good indicator that the computer is probably infected.

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


Thanks

[johnjohnbee]

OK, I will post there. Kind of surprising though, its a brand new computer, annoying if I have been infected with something. Everything is running smoothly, apart from Malwarebytes not updating (as far as I can tell..)

 

Thanks

[AdvancedSetup]

It could just be a conflict or setting is all and may not be infected.   Best to have one of the Experts take a look.

 

if it's only an updating issue and you're running Avira then this setting change should correct that, but I'd still have someone look at the computer for you just in case.

 

data-cdn.mbamupdates.com

 

[johnjohnbee]

I removed the web protection part of Avira (not sure how, I think removing teh Ask Toolbar thing or something)

 

Anyway, after that, the update on Malwarebytes worked. Great success, thanks

 

Do I still have other issues showing up in that scan I need to get resolved?

[AdvancedSetup]

Yes, without the Ask Toolbar then Avira will not operate that URL protection module piece (don't ask me why they went with that - most security companies are hell bent against such toolbars, I suppose Ask was willing to pay them a fee if they would incorporate it and they wanted a way to offset the costs of providing a free product.  Can't remain free forever as it does cost them too ) .

 

I seriously doubt that removing the Ask Toolbar corrected all your issues and it's up to you if you want to get further help or not.  It's free aside from some of your time, but again up to you.

 

Cheers