Jump to content

Possibly Infected. Please help! <3


Recommended Posts

:welcome: I am TheDarkKnight and will be assisting you. Please ask questions if anything is unclear. :)

 

Please follow these instructions to run ComboFix.exe. Please visit this webpage for download links and instructions for running this tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix (CF).

Please go here to see a list of programs that need to be disabled.

**Note: Do not mouseclick ComboFix's window while it's running. That may cause it to stall.**

**Note 2: If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.**

Please include the C:\ComboFix.txt in your next reply for further review.

Link to post
Share on other sites

Hello NeoX12,

 

Please use this tool instead.

 

Please download OTL.exe by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe.
  • In the "Custom Scans/Fixes" window (under the light green bar) paste the following in bold:

    netsvcs
    drivers32
    %SYSTEMDRIVE%\*.*
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
  • Click Run Scan and let the program run uninterrupted.
  • When the scan completes, it will open two Notepad windows. OTL.txt and Extras.txt. These are saved in the same location as OTL. Post both logs in this thread.
  • You may need to use two posts to get it all.

Link to post
Share on other sites

Good morning NeoX12,

 

Please run OTL.exe.

  • Copy the commands with file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    :OTL
    IE - HKCU\..\SearchScopes\{3420F484-E627-4C38-B8B4-C269EEADF2DA}: "URL" = http://search.us.com/serp?guid={E8FDBADB-36C8-4FD5-97B3-32E1C7F14ECA}&action=default_search&serpv=5&k={searchTerms}
    :Commands
    [EmptyTemp]
  • Return to OTL.exe, right click in the "Custom Scans/Fixes" window (under the light green bar) and choose Paste.
  • Click the red Run Fix button.
  • A fix log in Notepad will appear. Copy the contents of the fix log to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTL.exe


If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

 

=====

 

Also, please download to your Desktop:

  • TDSSKiller.zip from here and extract it (right click on it => "Extract here").



>>> TDSSKiller: Double-click on TDSSKiller.exe to run the application.

  • Click Change parameters.
  • Make sure you check the box Loaded modules.
  • A window will popup and say Reboot is required. Please click Reboot now.
  • Then click Change parameters again. Check the box Detect TDLFS file system.
  • Click on the Start Scan button.
     
  • If an infected file is detected, the default action will be Cure.  Instead, choose SKIP, then click on Continue. tdsskiller2.png
  • If a suspicious file is detected, the default action will be Skip, click on Continue. tdsskiller3.png
  • If you are asked to reboot the computer to complete the process, click on the Reboot Now button.
  • Once the tool has finished, please click Report. Please copy and paste the contents of that log in your reply.
    Note: A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt).

 

=====

 

Please provide both logs in your reply.


 

Link to post
Share on other sites

Hello NeoX12,

 

Thank you for the logs.

 

Please do not swear or use vulgar language, as it can be offensive to some people. I would appreciate it if you please edit your earlier post. :)

 

Your logs are coming back in the clear. What issues are on your computer currently?

Link to post
Share on other sites

Hey NeoX12,

 

You may not be able to edit your post.

 

Please download to your Desktop:

  • TDSSKiller.zip from here and extract it (right click on it => "Extract here").



>>> TDSSKiller: Double-click on TDSSKiller.exe to run the application.

  • Click Change parameters.
  • Make sure you check the box Loaded modules.
  • A window will popup and say Reboot is required. Please click Reboot now.
  • Then click Change parameters again. Check the box Detect TDLFS file system.
  • Click on the Start Scan button.
     
  • If an infected file is detected, the default action will be Cure.  Instead, choose SKIP, then click on Continue. tdsskiller2.png
  • If a suspicious file is detected, the default action will be Skip, click on Continue. tdsskiller3.png
  • If you are asked to reboot the computer to complete the process, click on the Reboot Now button.
  • Once the tool has finished, please click Report. Please copy and paste the contents of that log in your reply.
    Note: A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt).




 

Link to post
Share on other sites

Hey NeoX12,

 

You may not be able to edit your post.

 

Please download to your Desktop:

  • TDSSKiller.zip from here and extract it (right click on it => "Extract here").

>>> TDSSKiller: Double-click on TDSSKiller.exe to run the application.

  • Click Change parameters.
  • Make sure you check the box Loaded modules.
  • A window will popup and say Reboot is required. Please click Reboot now.
  • Then click Change parameters again. Check the box Detect TDLFS file system.
  • Click on the Start Scan button.

     

  • If an infected file is detected, the default action will be Cure.  Instead, choose SKIP, then click on Continue. tdsskiller2.png
  • If a suspicious file is detected, the default action will be Skip, click on Continue. tdsskiller3.png
  • If you are asked to reboot the computer to complete the process, click on the Reboot Now button.
  • Once the tool has finished, please click Report. Please copy and paste the contents of that log in your reply.

    Note: A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt).

Sir I already downloaded and ran that earlier. Do I run it again? :)

Are there any other scanners I should run, other than Combofix?

And can I send you the BSOD log files somehow?

Thanks! :)

 

 

Link to post
Share on other sites

Hey NeoX12,

 

Just before I give you recommendations.

 

Please run a free online scan with the ESET Online Scanner.
Note: You can use Internet Explorer or Mozilla Firefox for this scan.

  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start.
  • When asked, allow the ActiveX control to install.
  • Click Start.
  • Make sure that the option Remove found threats is checked and the option Scan unwanted applications is checked.
  • Click Scan.
    Wait for the scan to finish.
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Link to post
Share on other sites

  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.