PC crashing in the middle of scanning for viruses; cannot start PC except in safe mode

[Mobopony]

PC Laptop Sony Vaio using Windows 7 Professional 64 but keeps crashing  when I try to use any malware/spyware scanning program including malwarebytes--cannot even start computer except in safe mode and can't enable attach.txtdds.txtprotection software in that mode--computer infected with pup and trojans but cannot complete scan or disinfect as computer shuts off  

[D-FRED-BROWN]

Hello Mobopony and welcome to Malwarebytes!

 

I am D-FRED-BROWN and I will be helping you .

 

Please try to run the following tools in Safe Mode. Let me know if you encounter any trouble while running them.

 

 

----------Step 1----------------
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!

• Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
  Vista/Windows 7 users right-click and select Run As Administrator.
• If TDSSKiller does not run, try renaming it.
• To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
• Click the Start Scan button.
• Do not use the computer during the scan
• If the scan completes with nothing found, click Close to exit.
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
• Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
• A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
• Copy and paste the contents of that file in your next reply.

----------Step 2----------------
Please download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

----------Step 3----------------
Please download ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingc...to-use-combofix

***IMPORTANT: save ComboFix to your Desktop***

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Please go here to see a list of programs that should be disabled.

**Note: Do not mouseclick ComboFix's window while it's running. That may cause it to stall**

Please include the C:\ComboFix.txt in your next reply for further review.


NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.


----------Step 4----------------
Please download Security Check by screen317 from here or here.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

----------Step 5----------------
In your next reply, please include the following:

• TDSSKiller's logfile
• MBAR mbar-log.txt and system-log.txt
• ComboFix's report (C:\ComboFix.txt)
• Security Check checkup.txt

After that, please let me know: How is your computer running now? Do you have any questions or concerns you'd like me to address? Don't hesitate to ask.

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-DFB

[D-FRED-BROWN]

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