Was forwarded to this forum - have many issues with my computer

[PatBennettAZ]

I was infected with the "Backdoor.HMCPol.Gen virus and ran the Malwarebytes (I have "Pro") and then following another forum ran the dds program.  When it was reviewed, I was referred to this forum for help.

 

I am attaching the two files I sent in for help please!!  I am still having major issues with my computer and need to get it resolved please!

Attach_RESULTS.txt

DDS_RESULTS.txt

[Maniac]

Hello PatBennettAZ! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

BACKDOOR WARNING

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

Help: I Got Hacked. Now What Do I Do?

Help: I Got Hacked. Now What Do I Do? Part II

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please let me know.

[PatBennettAZ]

I have the Malwarebytes Pro version, so I guess I am a paying customer and I am assuming that means I will be able to get support in that manner.  I have sent a customer service request, and referred to my invoice number.

 

I look at this and read it,  I have changed my banking account, there was only one online account fortunately on the computer.

 

If I do not hear back from their support in the next few hours, I will contact you to get the information to start this.  I would rather NOT try to completely reformat as I have many programs that I need to keep and I don't have all of the disks available.  

 

thank you for your help, this is ridiculous!!

 

~ Pat

[Maniac]

Thanks for letting me know!

[PatBennettAZ]

will you send me the information to try please?  I need to get my computer up and functioning and from what the prior support forum said, I have some issues!

[Maniac]

Still no answer form technical support team?

Instructions here:

http://forums.malwarebytes.org/index.php?showtopic=9573

[AdvancedSetup]

Are you still with us?  Please run the DDS scan and post the logs as requested

[AdvancedSetup]

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