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Hello. I've been doing free Malwarebytes scans (quick and full scans) in safe mode since July 29, 2013 and I have found some PUPs (specifically, pup.optional.babylon.a and pup.optional.tarma.a) and trojan.banker. They were quarantined and deleted. (Well, that's what the "Logs" said. The malware is in the "Quarantine" section of Malwarebytes as well.)

 

Today, I did a Malwarebytes full scan in safe mode and no threats were found. I also did some quick scans (in "regular" mode i.e. not in safe mode) using Norton 360 and SuperAntiSpyware and no threats were found.

 

I'm concerned about the state of my computer and I'm wondering whether I have any more malware on my laptop. 

 

I'm also curious about what to do after finding the trojan.banker, which I've read is really bad news. I'll definitely be changing my passwords, but I was wondering if I have to change my router passwords as well? Any advice on how to prevent malware attacks in the future?

 

Any help would be immensely appreciated. Thanks and good day. 

 

Below is the dds.txt and attach.txt:

 

DDS (Ver_2012-11-20.01) - NTFS_x86 

Internet Explorer: 9.0.8112.16496

Run by Lapreasha at 19:48:37 on 2013-07-31

Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.2813.1137 [GMT -4:00]

.

AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ================

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe

C:\Windows\system32\Ati2evxx.exe

C:\Windows\system32\SLsvc.exe

C:\Windows\system32\Ati2evxx.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\WLANExt.exe

C:\Program Files\SUPERAntiSpyware\SASCORE.EXE

C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Windows\system32\agrsmsvc.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

C:\Program Files\Norton 360\Engine\20.4.0.40\ccSvcHst.exe

C:\Program Files\Norton PC Checkup 3.0\SymcPCCULaunchSvc.exe

C:\TOSHIBA\IVP\ISM\pinger.exe

C:\Program Files\Secunia\PSI\PSIA.exe

c:\TOSHIBA\IVP\swupdate\swupdtmr.exe

C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe

C:\Windows\system32\TODDSrv.exe

C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe

C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe

C:\Windows\system32\SearchIndexer.exe

C:\Program Files\TOSHIBA\SmartFaceV\SmartFaceVWatchSrv.exe

C:\Windows\system32\taskeng.exe

C:\Program Files\Secunia\PSI\sua.exe

C:\Program Files\Norton 360\Engine\20.4.0.40\ccSvcHst.exe

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\Program Files\Secunia\PSI\psi_tray.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Windows\system32\DllHost.exe

C:\Program Files\iTunes\iTunes.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe

C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Program Files\Windows NT\Accessories\wordpad.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k rpcss

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k GPSvcGroup

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\system32\svchost.exe -k imgsvc

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\system32\svchost.exe -k SDRSVC

.

============== Pseudo HJT Report ===============

.


uSearch Bar = Preserve



BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton 360\engine\20.4.0.40\coieplg.dll

BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton 360\engine\20.4.0.40\ips\ipsbho.dll

BHO: Skype Plug-In: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360\engine\20.4.0.40\coieplg.dll

uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe

uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe

uRun: [sUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe

mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide

mRun: [TPwrMain] c:\program files\toshiba\power saver\TPwrMain.EXE

mRun: [synTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe

mRun: [startCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe"

mRun: [smoothView] c:\program files\toshiba\smoothview\SmoothView.exe

mRun: [skytel] Skytel.exe

mRun: [RtHDVCpl] RtHDVCpl.exe

mRun: [HSON] c:\program files\toshiba\tbs\HSON.exe

mRun: [Camera Assistant Software] "c:\program files\camera assistant software for toshiba\traybar.exe" /start

mRun: [bCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices

mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"

mRun: [00TCrdMain] c:\program files\toshiba\flashcards\TCrdMain.exe

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\secuni~1.lnk - c:\program files\secunia\psi\psi_tray.exe

uPolicies-Explorer: NoDriveTypeAutoRun = dword:255

mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-001013-0002-0013-ABCDEFFEDCBC} - <orphaned>

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}




TCP: NameServer = 192.168.0.1

TCP: Interfaces\{C2855BE1-397D-4868-A2A8-74543FB04624} : DHCPNameServer = 192.168.0.1

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL

LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\28.0.1500.95\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\users\lapreasha\appdata\roaming\mozilla\firefox\profiles\n52indrg.default\

FF - prefs.js: network.proxy.type - 0

FF - plugin: c:\progra~1\micros~2\office14\NPAUTHZ.DLL

FF - plugin: c:\progra~1\micros~2\office14\NPSPWRAP.DLL

FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\microsoft silverlight\5.1.20513.0\npctrlui.dll

FF - plugin: c:\users\lapreasha\appdata\roaming\move networks\plugins\npqmp071701000002.dll

FF - plugin: c:\users\lapreasha\appdata\roaming\move networks\plugins\npqmp071705000014.dll

FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_8_800_94.dll

FF - plugin: c:\windows\system32\npdeployJava1.dll

FF - plugin: c:\windows\system32\npmproxy.dll

.

============= SERVICES / DRIVERS ===============

.

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\1404000.028\symds.sys [2013-6-15 367704]

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\1404000.028\symefa.sys [2013-6-15 934488]

R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.2.0.19\definitions\bashdefs\20130715.001\BHDrvx86.sys [2013-7-18 1002072]

R1 ccSet_N360;Norton 360 Settings Manager;c:\windows\system32\drivers\n360\1404000.028\ccsetx86.sys [2013-6-15 134744]

R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.2.0.19\definitions\ipsdefs\20130730.001\IDSvix86.sys [2013-7-30 386720]

R1 jswpslwf;JumpStart Wireless Filter Driver;c:\windows\system32\drivers\jswpslwf.sys [2009-1-20 20384]

R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]

R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]

R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\1404000.028\ironx86.sys [2013-6-15 175264]

R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360\1404000.028\symtdiv.sys [2013-6-15 352344]

R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2013-5-23 119056]

R2 ConfigFree Service;ConfigFree Service;c:\program files\toshiba\configfree\CFSvcs.exe [2008-4-17 40960]

R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]

R2 N360;Norton 360;c:\program files\norton 360\engine\20.4.0.40\ccsvchst.exe [2013-6-15 144368]

R2 Norton PC Checkup Application Launcher;Norton PC Checkup Application Launcher;c:\program files\norton pc checkup 3.0\SymcPCCULaunchSvc.exe [2013-7-28 132056]

R2 Secunia PSI Agent;Secunia PSI Agent;c:\program files\secunia\psi\psia.exe [2011-10-14 994360]

R2 Secunia Update Agent;Secunia Update Agent;c:\program files\secunia\psi\sua.exe [2011-10-14 399416]

R2 TOSHIBA SMART Log Service;TOSHIBA SMART Log Service;c:\program files\toshiba\smartlogservice\TosIPCSrv.exe [2007-12-3 126976]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2013-7-31 106656]

R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2008-5-5 7168]

R3 PSI;PSI;c:\windows\system32\drivers\psi_mf.sys [2010-9-1 15544]

R3 SmartFaceVWatchSrv;SmartFaceVWatchSrv;c:\program files\toshiba\smartfacev\SmartFaceVWatchSrv.exe [2008-4-24 73728]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S3 jswpsapi;Jumpstart Wifi Protected Setup;c:\program files\jumpstart\jswpsapi.exe [2009-1-20 954368]

S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2011-6-13 267568]

S3 SVRPEDRV;SVRPEDRV;c:\windows\system32\sysprep\PEDRV.SYS [2008-5-16 9216]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-4-18 754856]

.

=============== Created Last 30 ================

.

2013-07-31 09:59:07 -------- d-sh--w- C:\found.002

2013-07-31 07:19:07 -------- d-----w- c:\windows\system32\MRT

2013-07-31 06:02:16 -------- d-----w- c:\program files\OpenOffice 4

2013-07-29 20:41:17 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-07-29 20:41:17 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2013-07-29 19:06:18 -------- d-----w- c:\windows\pss

2013-07-29 18:31:20 -------- d-----w- c:\users\lapreasha\appdata\local\NPE

2013-07-28 21:36:59 920472 ----a-w- c:\program files\mozilla firefox\firefox.exe

2013-07-28 21:36:59 59288 ----a-w- c:\program files\mozilla firefox\libEGL.dll

2013-07-28 21:36:59 478104 ----a-w- c:\program files\mozilla firefox\libGLESv2.dll

2013-07-28 21:36:59 3407256 ----a-w- c:\program files\mozilla firefox\gkmedias.dll

2013-07-28 21:36:59 279448 ----a-w- c:\program files\mozilla firefox\freebl3.dll

2013-07-28 21:36:58 2106216 ----a-w- c:\program files\mozilla firefox\D3DCompiler_43.dll

2013-07-28 21:36:58 116120 ----a-w- c:\program files\mozilla firefox\crashreporter.exe

2013-07-28 21:36:58 1090952 ----a-w- c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll

2013-07-28 21:36:56 74136 ----a-w- c:\program files\mozilla firefox\breakpadinjector.dll

2013-07-28 21:36:56 263576 ----a-w- c:\program files\mozilla firefox\browser\components\browsercomps.dll

2013-07-28 21:36:56 19352 ----a-w- c:\program files\mozilla firefox\AccessibleMarshal.dll

2013-07-28 21:17:55 -------- d-----w- c:\program files\Norton PC Checkup 3.0

2013-07-28 21:05:44 -------- d-----w- c:\users\lapreasha\appdata\roaming\PCCUStubInstaller

2013-07-11 09:07:30 2049024 ----a-w- c:\windows\system32\win32k.sys

.

==================== Find3M  ====================

.

2013-07-19 02:37:44 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-07-19 02:37:44 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-06-17 22:29:41 142496 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS

2013-06-01 04:06:08 505344 ----a-w- c:\windows\system32\qedit.dll

2013-05-29 01:50:14 1800704 ----a-w- c:\windows\system32\jscript9.dll

2013-05-29 01:41:52 1427968 ----a-w- c:\windows\system32\inetcpl.cpl

2013-05-29 01:41:08 1129472 ----a-w- c:\windows\system32\wininet.dll

2013-05-29 01:37:15 142848 ----a-w- c:\windows\system32\ieUnatt.exe

2013-05-29 01:36:09 420864 ----a-w- c:\windows\system32\vbscript.dll

2013-05-29 01:33:22 2382848 ----a-w- c:\windows\system32\mshtml.tlb

2013-05-23 05:25:28 934488 ----a-w- c:\windows\system32\drivers\n360\1404000.028\symefa.sys

2013-05-21 05:02:00 367704 ----a-w- c:\windows\system32\drivers\n360\1404000.028\symds.sys

2013-05-16 05:02:14 603224 ----a-w- c:\windows\system32\drivers\n360\1404000.028\srtsp.sys

2013-05-08 04:04:52 1548288 ----a-w- c:\windows\system32\WMVDECOD.DLL

2013-05-08 03:40:36 914792 ----a-w- c:\windows\system32\drivers\tcpip.sys

2013-05-08 01:58:22 31232 ----a-w- c:\windows\system32\drivers\tcpipreg.sys

.

============= FINISH: 19:49:48.63 ===============

 

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft® Windows Vista™ Home Premium 

Boot Device: \Device\HarddiskVolume2

Install Date: 1/20/2009 8:44:13 PM

System Uptime: 7/31/2013 4:51:09 PM (3 hours ago)

.

Motherboard: TOSHIBA |  | Portable PC

Processor: AMD Turion X2 Dual-Core Mobile RM-70 | Socket M2/S1G1 | 500/1800mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 226 GiB total, 168.299 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID: {4d36e96c-e325-11ce-bfc1-08002be10318}

Description: Realtek High Definition Audio

Device ID: ROOT\MEDIA\0000

Manufacturer: Realtek

Name: Realtek High Definition Audio

PNP Device ID: ROOT\MEDIA\0000

Service: IntcAzAudAddService

.

==== System Restore Points ===================

.

.

==== Installed Programs ======================

.

 Update for Microsoft Office 2007 (KB2508958)

2007 Microsoft Office system

7-Zip 9.28 alpha

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.7)

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Atheros Driver Installation Program

Atheros Wi-Fi Protected Setup Library

ATI Catalyst Install Manager

Audacity 2.0

Bonjour

Camera Assistant Software for Toshiba

Catalyst Control Center - Branding

Catalyst Control Center Core Implementation

Catalyst Control Center Graphics Full Existing

Catalyst Control Center Graphics Full New

Catalyst Control Center Graphics Light

Catalyst Control Center Graphics Previews Vista

Catalyst Control Center Localization Chinese Standard

Catalyst Control Center Localization Chinese Traditional

Catalyst Control Center Localization Czech

Catalyst Control Center Localization Danish

Catalyst Control Center Localization Dutch

Catalyst Control Center Localization Finnish

Catalyst Control Center Localization French

Catalyst Control Center Localization German

Catalyst Control Center Localization Greek

Catalyst Control Center Localization Hungarian

Catalyst Control Center Localization Italian

Catalyst Control Center Localization Japanese

Catalyst Control Center Localization Korean

Catalyst Control Center Localization Norwegian

Catalyst Control Center Localization Polish

Catalyst Control Center Localization Portuguese

Catalyst Control Center Localization Russian

Catalyst Control Center Localization Spanish

Catalyst Control Center Localization Swedish

Catalyst Control Center Localization Thai

Catalyst Control Center Localization Turkish

ccc-core-static

ccc-utility

CCC Help Chinese Standard

CCC Help Chinese Traditional

CCC Help Czech

CCC Help Danish

CCC Help Dutch

CCC Help English

CCC Help Finnish

CCC Help French

CCC Help German

CCC Help Greek

CCC Help Hungarian

CCC Help Italian

CCC Help Japanese

CCC Help Korean

CCC Help Norwegian

CCC Help Polish

CCC Help Portuguese

CCC Help Russian

CCC Help Spanish

CCC Help Swedish

CCC Help Thai

CCC Help Turkish

CD/DVD Drive Acoustic Silencer

Citrix Presentation Server Client

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

ESET Online Scanner v3

GearDrvs

Google Chrome

Google Update Helper

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

Inkscape 0.48.4

iTunes

Malwarebytes Anti-Malware version 1.75.0.1300

Memeo AutoBackup

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft Access 2010

Microsoft Fix it Center

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Access 2010

Microsoft Office Access MUI (English) 2007

Microsoft Office Access MUI (English) 2010

Microsoft Office Access Setup Metadata MUI (English) 2007

Microsoft Office Access Setup Metadata MUI (English) 2010

Microsoft Office Excel MUI (English) 2007

Microsoft Office Excel MUI (English) 2010

Microsoft Office File Validation Add-In

Microsoft Office Home and Student 2010

Microsoft Office OneNote MUI (English) 2010

Microsoft Office Outlook MUI (English) 2007

Microsoft Office Outlook MUI (English) 2010

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2010

Microsoft Office Professional Hybrid 2007

Microsoft Office Proof (English) 2007

Microsoft Office Proof (English) 2010

Microsoft Office Proof (French) 2007

Microsoft Office Proof (French) 2010

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proof (Spanish) 2010

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing (English) 2010

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Publisher MUI (English) 2007

Microsoft Office Publisher MUI (English) 2010

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared MUI (English) 2010

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2010

Microsoft Office Single Image 2010

Microsoft Office Suite Activation Assistant

Microsoft Office Word MUI (English) 2007

Microsoft Office Word MUI (English) 2010

Microsoft Silverlight

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Move Media Player

Mozilla Firefox 22.0 (x86 en-US)

Mozilla Maintenance Service

MSXML 4.0 SP2 (KB941833)

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

MSXML 4.0 SP3 Parser

MSXML 4.0 SP3 Parser (KB2758694)

Norton 360

Norton PC Checkup

OGA Notifier 2.0.0048.0

OpenOffice 4.0.0

QuickBooks Financial Center

QuickTime

Realtek 8169 8168 8101E 8102E Ethernet Driver

Realtek High Definition Audio Driver

Realtek USB 2.0 Card Reader

Secunia PSI (2.0.0.4003)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)

Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition 

Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition 

Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition 

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition 

Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition 

Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition 

Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition 

Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition 

Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition 

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition 

Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition 

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition

Skins

Skype Toolbars

SUPERAntiSpyware

swMSM

Synaptics Pointing Device Driver

TOSHIBA Assist

TOSHIBA ConfigFree

TOSHIBA Disc Creator

TOSHIBA DVD PLAYER

TOSHIBA Extended Tiles for Windows Mobility Center

TOSHIBA Face Recognition

TOSHIBA Games

TOSHIBA Hardware Setup

TOSHIBA Recovery Disc Creator

Toshiba Registration

TOSHIBA Software Modem

TOSHIBA Software Upgrades

TOSHIBA Speech System Applications

TOSHIBA Speech System SR Engine(U.S.) Version1.0

TOSHIBA Speech System TTS Engine(U.S.) Version1.0

TOSHIBA Supervisor Password

TOSHIBA Value Added Package

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB2836940)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Client Profile (KB2836939)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition

Update for Microsoft Office Access 2007 Help (KB963663)

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition

Update for Microsoft Office Outlook 2007 Help (KB963677)

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817563) 32-Bit Edition

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Publisher 2007 Help (KB963667)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

WinZip 14.0

Yahoo! Detect

.

==== End Of File ===========================

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  • Staff

Hello kwawny

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo

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Hello. Thank you for your quick and thorough response. I have a few questions.

 

1. How do I shut down my protection software? I currently have Norton 360 (paid), Superantispyware (free), and Malwarebytes (free).

 

2. If I do shut all of my protection software down, is it safe for me to post on the internet after using the Junkware Removal Tool? I'm currently using the "infected" laptop. Do I turn my protection software back on after using the Junkware Removal Tool and before posting on the internet? Or am I supposed to use another computer?

 

Thank you and good day. 

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  • Staff

Hello kwawny

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo

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Finally figured out what to do. My computer seems to be running normally. (Except "Start-up" seems faster than it used to be.) Here are my logs (adwcleaner and JWT respectively):

 

# AdwCleaner v2.306 - Logfile created 08/01/2013 at 18:24:10
# Updated 19/07/2013 by Xplode
# Operating system : Windows Vista Home Premium Service Pack 2 (32 bits)
# User : Lapreasha - LAPREASHA-PC
# Boot Mode : Normal
# Running from : C:\Users\Lapreasha\Desktop\AdwCleaner.exe
# Option [Delete]
 
 
***** [services] *****
 
 
***** [Files / Folders] *****
 
File Deleted : C:\Program Files\Mozilla Firefox\.autoreg
File Deleted : C:\Program Files\Mozilla Firefox\searchplugins\babylon.xml
File Deleted : C:\user.js
Folder Deleted : C:\Program Files\AutocompletePro
Folder Deleted : C:\Program Files\Conduit
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\WeCareReminder
Folder Deleted : C:\Users\Lapreasha\AppData\Local\Babylon
Folder Deleted : C:\Users\Lapreasha\AppData\Local\Conduit
Folder Deleted : C:\Users\Lapreasha\AppData\Local\Zoom_Downloader
Folder Deleted : C:\Users\Lapreasha\AppData\LocalLow\Conduit
 
***** [Registry] *****
 
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AutocompleteProBHO
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\Zugo
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{28A88B70-D874-4F73-BBBA-9B2B222FB7D6}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\kt_bho_dll.dll
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E46C8196-B634-44A1-AF6E-957C64278AB1}
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966
Key Deleted : HKLM\SOFTWARE\Software
Key Deleted : HKLM\Software\Tarma Installer
Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application\WajamUpdater
 
***** [internet Browsers] *****
 
-\\ Internet Explorer v9.0.8112.16496
 
[OK] Registry is clean.
 
-\\ Mozilla Firefox v22.0 (en-US)
 
File : C:\Users\Lapreasha\AppData\Roaming\Mozilla\Firefox\Profiles\n52indrg.default\prefs.js
 
[OK] File is clean.
 
-\\ Google Chrome v28.0.1500.95
 
File : C:\Users\Lapreasha\AppData\Local\Google\Chrome\User Data\Default\Preferences
 
[OK] File is clean.
 
*************************
 
AdwCleaner[s1].txt - [339 octets] - [01/08/2013 18:24:06]
AdwCleaner[s2].txt - [3896 octets] - [01/08/2013 18:24:10]
 
########## EOF - C:\AdwCleaner[s2].txt - [3956 octets] ##########
 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.2.9 (07.30.2013:1)
OS: Windows Vista Home Premium x86
Ran by Lapreasha on Thu 08/01/2013 at 18:35:47.48
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{FDCBB2B1-A29C-492F-B25C-B71A7B5CB529}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Users\Lapreasha\AppData\Roaming\pccustubinstaller"
Successfully deleted: [Folder] "C:\Windows\system32\ai_recyclebin"
 
 
 
~~~ FireFox
 
Emptied folder: C:\Users\Lapreasha\AppData\Roaming\mozilla\firefox\profiles\n52indrg.default\minidumps [16 files]
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 08/01/2013 at 18:43:13.29
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

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  • Staff

Hello kwawny

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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Hello. 
 
Here's a problem that I had: Even though I disabled Norton 360's "Smart Firewall" and "Antivirus Auto-Protect" for five hours, Combofix said "Combofix has detected the following real time scanners to be active: norton." I decided to just run Combofix anyway. I hope that's okay?
 
Current Computer Status: My CPU Usage gets as high as 100% sometimes, but that's about it. The computer seems to be working fine.
 
Here is my Combofix Log:
 
ComboFix 13-08-01.01 - Lapreasha 08/01/2013  23:57:34.1.2 - x86
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.2813.1786 [GMT -4:00]
Running from: c:\users\Lapreasha\Desktop\ComboFix.exe
AV: Norton 360 *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton 360 *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((   Files Created from 2013-07-02 to 2013-08-02  )))))))))))))))))))))))))))))))
.
.
2013-08-02 04:12 . 2013-08-02 04:12 -------- d-----w- c:\users\Lapreasha\AppData\Local\temp
2013-08-02 04:12 . 2013-08-02 04:12 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-08-01 22:35 . 2013-08-01 22:35 -------- d-----w- c:\windows\ERUNT
2013-07-31 09:59 . 2013-07-31 09:59 -------- d-----w- C:\found.002
2013-07-31 07:19 . 2013-07-31 07:26 -------- d-----w- c:\windows\system32\MRT
2013-07-31 06:02 . 2013-07-31 06:02 -------- d-----w- c:\program files\OpenOffice 4
2013-07-29 20:41 . 2013-07-29 20:41 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-07-29 20:41 . 2013-04-04 18:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-07-29 18:31 . 2013-07-29 19:09 -------- d-----w- c:\users\Lapreasha\AppData\Local\NPE
2013-07-28 21:17 . 2013-07-28 21:21 -------- d-----w- c:\program files\Norton PC Checkup 3.0
2013-07-11 09:07 . 2013-06-04 01:50 2049024 ----a-w- c:\windows\system32\win32k.sys
2013-07-03 08:32 . 2013-07-03 08:32 16024 ----a-w- c:\windows\system32\drivers\psi_mf_x86.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-07-19 02:37 . 2012-10-14 18:41 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-07-19 02:37 . 2011-08-27 04:03 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-06-29 22:26 . 2013-06-29 22:26 60872 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{C4FA82EA-9848-40D3-AD47-42E6C7D65276}\offreg.dll
2013-06-17 22:29 . 2011-06-29 05:47 142496 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2013-06-17 06:10 . 2013-06-29 22:10 7068072 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{C4FA82EA-9848-40D3-AD47-42E6C7D65276}\mpengine.dll
2013-05-23 05:25 . 2013-06-15 07:39 934488 ----a-w- c:\windows\system32\drivers\N360\1404000.028\symefa.sys
2013-05-21 05:02 . 2013-06-15 07:39 367704 ----a-w- c:\windows\system32\drivers\N360\1404000.028\symds.sys
2013-05-16 05:02 . 2013-06-15 07:39 603224 ----a-w- c:\windows\system32\drivers\N360\1404000.028\srtsp.sys
2013-05-09 08:58 . 2013-06-29 22:34 229648 ----a-w- c:\windows\system32\aswBoot.exe
2013-05-08 03:40 . 2013-06-12 19:40 914792 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-05-08 01:58 . 2013-06-12 19:40 31232 ----a-w- c:\windows\system32\drivers\tcpipreg.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 125952]
"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2013-05-15 4760816]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"TPwrMain"="c:\program files\TOSHIBA\Power Saver\TPwrMain.EXE" [2008-02-06 431456]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-08-14 1348904]
"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2008-01-21 61440]
"SmoothView"="c:\program files\Toshiba\SmoothView\SmoothView.exe" [2007-06-16 448080]
"Skytel"="Skytel.exe" [2007-11-21 1826816]
"RtHDVCpl"="RtHDVCpl.exe" [2008-04-08 6037504]
"HSON"="c:\program files\TOSHIBA\TBS\HSON.exe" [2007-11-01 54608]
"Camera Assistant Software"="c:\program files\Camera Assistant Software for Toshiba\traybar.exe" [2008-04-29 417792]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2012-11-05 89184]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-04-22 59720]
"00TCrdMain"="c:\program files\TOSHIBA\FlashCards\TCrdMain.exe" [2008-03-19 716800]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2013-05-01 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2013-05-31 152392]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Secunia PSI Tray.lnk - c:\program files\Secunia\PSI\psi_tray.exe [2013-7-3 563416]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2013-05-07 115440]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\!SASCORE]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
S2 !SASCORE;SAS Core Service;c:\program files\SUPERAntiSpyware\SASCORE.EXE [2013-05-23 119056]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ   FontCache
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-07-31 23:10 1173456 ----a-w- c:\program files\Google\Chrome\Application\28.0.1500.95\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-08-02 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-10-14 02:37]
.
2013-08-02 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-07-31 23:06]
.
2013-08-02 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-07-31 23:06]
.
.
------- Supplementary Scan -------
.
uStart Page = 
uInternet Settings,ProxyOverride = *.local
TCP: DhcpNameServer = 192.168.0.1
FF - ProfilePath - c:\users\Lapreasha\AppData\Roaming\Mozilla\Firefox\Profiles\n52indrg.default\
FF - prefs.js: network.proxy.type - 0
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
WebBrowser-{E49D8D56-543D-4B71-BA78-150D6DD38374} - (no file)
SafeBoot-WudfPf
SafeBoot-WudfRd
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-08-02 00:13
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...  
.
scanning hidden autostart entries ... 
.
scanning hidden files ...  
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\N360]
"ImagePath"="\"c:\program files\Norton 360\Engine\20.4.0.40\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton 360\Engine\20.4.0.40\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
"MSCurrentCountry"=dword:000000b5
.
Completion time: 2013-08-02  00:17:40
ComboFix-quarantined-files.txt  2013-08-02 04:17
.
Pre-Run: 180,137,779,200 bytes free
Post-Run: 187,039,059,968 bytes free
.
- - End Of File - - E0129562CF77BBDC738B1F7A2161E26D
5B5E648D12FCADC244C1EC30318E1EB9
 

 

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  • Staff

Hello kwawny

I would like you to try and run these next.

TDSSKiller

Please download the latest version of TDSSKiller from here and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  • Put a checkmark beside loaded modules.
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
  • Click the Start Scan button.
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

  • more than one report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". The one that I need is the larger one. Please copy and paste the contents of that file here.

    Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it

    If the forum still complains about it being to long send me everything that is at the end of the report after where it says

    ==================

    Scan finished

    ==================

and I will see if I want to see the whole report

--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit

  • Quit all programs that you may have started.
  • Please disconnect any external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
  • Exit/Close RogueKiller+
send me the reports made from TDSSKiller and Roguekiller and also let me know how the computer is doing at this time.

Gringo

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Hello. 

 

Here are my questions and updates: 

 

After clicking "Change parameters" while using TDSSKiller, I literally checked all of the boxes (including the Additional options "Verify file digital signatures" and "Detect TDLFS file system"). Is that okay?

 

Also, while using Rogue Killer, immediately after the "Deleting Finished" info showed in the status box, the following happened: A pop-up (it looked legit and I think it is) said something like "Windows Report, Internet Explorer Restored." (I'm not sure exactly what was written because it appeared and disappeared rather quickly) Then, the desktop briefly disappeared (the icons and such disappeared) before reappearing again.  I'm not sure if that's a normal part of the Rogue Killer process or not.

 

Otherwise, my computer seems to be fine. Nothing else besides the above mentioned incident has happened.

 

I have attached the TDSSKiller report because I had trouble posting it. 

 

Posted below is the Rogue Killer report. PLEASE NOTE: I could not find RKreport[2]. I could only find RKreport[0]. I hope that is fine.

 


RogueKiller V8.6.4 [Jul 29 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com




 

Operating System : Windows Vista (6.0.6002 Service Pack 2) 32 bits version

Started in : Normal mode

User : Lapreasha [Admin rights]

Mode : Scan -- Date : 08/02/2013 20:45:29

| ARK || FAK || MBR |

 

¤¤¤ Bad processes : 1 ¤¤¤

[sUSP PATH][DLL] explorer.exe -- C:\Users\Lapreasha\Desktop\7-Zip\7-zip.dll [x] -> UNLOADED

 

¤¤¤ Registry Entries : 3 ¤¤¤

[HJ POL] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

 

¤¤¤ Scheduled tasks : 1 ¤¤¤

[V2][ROGUE ST] 4793 : wscript.exe - C:\Users\LAPREA~1\AppData\Local\Temp\launchie.vbs //B -> FOUND

 

¤¤¤ Startup Entries : 0 ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ Particular Files / Folders: ¤¤¤

[Tr.Karagany][Folder] plugs : C:\Users\Lapreasha\AppData\Roaming\Adobe\plugs [-] --> FOUND

[Tr.Karagany][Folder] shed : C:\Users\Lapreasha\AppData\Roaming\Adobe\shed [-] --> FOUND

 

¤¤¤ Driver : [LOADED] ¤¤¤

[Address] SSDT[13] : NtAlertResumeThread @ 0x8509F7FF -> HOOKED (Unknown @ 0x89AC18A0)

[Address] SSDT[14] : NtAlertThread @ 0x85018357 -> HOOKED (Unknown @ 0x89AC1980)

[Address] SSDT[18] : NtAllocateVirtualMemory @ 0x850546AD -> HOOKED (Unknown @ 0x89AC32F0)

[Address] SSDT[21] : NtAlpcConnectPort @ 0x84FF689D -> HOOKED (Unknown @ 0x898A14E8)

[Address] SSDT[42] : NtAssignProcessToJobObject @ 0x84FC9B2E -> HOOKED (Unknown @ 0x89AC1048)

[Address] SSDT[67] : NtCreateMutant @ 0x8502C9A3 -> HOOKED (Unknown @ 0x89AC15F0)

[Address] SSDT[77] : NtCreateSymbolicLinkObject @ 0x84FCC345 -> HOOKED (Unknown @ 0x89ABFD70)

[Address] SSDT[78] : NtCreateThread @ 0x8509DE14 -> HOOKED (Unknown @ 0x89AC3738)

[Address] SSDT[116] : NtDebugActiveProcess @ 0x85070F04 -> HOOKED (Unknown @ 0x89AC1128)

[Address] SSDT[129] : NtDuplicateObject @ 0x85004581 -> HOOKED (Unknown @ 0x89AC3480)

[Address] SSDT[147] : NtFreeVirtualMemory @ 0x84E90E15 -> HOOKED (Unknown @ 0x89AC30E8)

[Address] SSDT[156] : NtImpersonateAnonymousToken @ 0x84FC6F3B -> HOOKED (Unknown @ 0x89AC16E0)

[Address] SSDT[158] : NtImpersonateThread @ 0x84FDC580 -> HOOKED (Unknown @ 0x89AC17C0)

[Address] SSDT[165] : NtLoadDriver @ 0x84F77E12 -> HOOKED (Unknown @ 0x8989F2F8)

[Address] SSDT[177] : NtMapViewOfSection @ 0x8501C99C -> HOOKED (Unknown @ 0x89AC1FB0)

[Address] SSDT[184] : NtOpenEvent @ 0x85005DFF -> HOOKED (Unknown @ 0x89AC1510)

[Address] SSDT[194] : NtOpenProcess @ 0x8502D13F -> HOOKED (Unknown @ 0x89AC3620)

[Address] SSDT[195] : NtOpenProcessToken @ 0x8500DA60 -> HOOKED (Unknown @ 0x89AC33C0)

[Address] SSDT[197] : NtOpenSection @ 0x8501D794 -> HOOKED (Unknown @ 0x89AC1350)

[Address] SSDT[201] : NtOpenThread @ 0x8502863B -> HOOKED (Unknown @ 0x89AC3550)

[Address] SSDT[210] : NtProtectVirtualMemory @ 0x850263F2 -> HOOKED (Unknown @ 0x89ABFF60)

[Address] SSDT[282] : NtResumeThread @ 0x85027C5A -> HOOKED (Unknown @ 0x89AC1A60)

[Address] SSDT[289] : NtSetContextThread @ 0x8509F2AB -> HOOKED (Unknown @ 0x89AC1D00)

[Address] SSDT[305] : NtSetInformationProcess @ 0x850209EE -> HOOKED (Unknown @ 0x89AC1DE0)

[Address] SSDT[317] : NtSetSystemInformation @ 0x84FF2F14 -> HOOKED (Unknown @ 0x89AC1208)

[Address] SSDT[330] : NtSuspendProcess @ 0x8509F73B -> HOOKED (Unknown @ 0x89AC1430)

[Address] SSDT[331] : NtSuspendThread @ 0x84FA6943 -> HOOKED (Unknown @ 0x89AC1B40)

[Address] SSDT[335] : unknown @ 0x85028670 -> HOOKED (Unknown @ 0x89AC1C20)

[Address] SSDT[348] : NtUnmapViewOfSection @ 0x8501CC5F -> HOOKED (Unknown @ 0x89AC1ED0)

[Address] SSDT[358] : NtWriteVirtualMemory @ 0x85019A2F -> HOOKED (Unknown @ 0x89AC31D8)

[Address] SSDT[382] : NtCreateThreadEx @ 0x85028125 -> HOOKED (Unknown @ 0x89ABFE60)

[Address] Shadow SSDT[317] : NtUserAttachThreadInput -> HOOKED (Unknown @ 0x890157B8)

[Address] Shadow SSDT[397] : NtUserGetAsyncKeyState -> HOOKED (Unknown @ 0x89A670E0)

[Address] Shadow SSDT[428] : NtUserGetKeyboardState -> HOOKED (Unknown @ 0x8B4442E0)

[Address] Shadow SSDT[430] : NtUserGetKeyState -> HOOKED (Unknown @ 0x89ABB180)

[Address] Shadow SSDT[442] : NtUserGetRawInputData -> HOOKED (Unknown @ 0x89A67248)

[Address] Shadow SSDT[479] : NtUserMessageCall -> HOOKED (Unknown @ 0x89A68008)

[Address] Shadow SSDT[497] : NtUserPostMessage -> HOOKED (Unknown @ 0x8B444210)

[Address] Shadow SSDT[498] : NtUserPostThreadMessage -> HOOKED (Unknown @ 0x8B444120)

[Address] Shadow SSDT[573] : NtUserSetWindowsHookEx -> HOOKED (Unknown @ 0x89ABB4E0)

[Address] Shadow SSDT[576] : NtUserSetWinEventHook -> HOOKED (Unknown @ 0x8B457128)

 

¤¤¤ External Hives: ¤¤¤

 

¤¤¤ Infection :  ¤¤¤

 

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts

 

 

127.0.0.1       localhost

::1             localhost

 

 

¤¤¤ MBR Check: ¤¤¤

 

+++++ PhysicalDrive0: WDC WD2500BEVS-26VAT0 ATA Device +++++

--- User ---

[MBR] 7234b6c29d9aff6cf6a65b7846751187

[bSP] 6d7f06fc31fcf694dff506027a434f45 : Windows Vista MBR Code

Partition table:

0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 1500 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 3074048 | Size: 230934 Mo

2 - [XXXXXX] NTFS (0x17) [HIDDEN!] Offset (sectors): 476026880 | Size: 6040 Mo

User = LL1 ... OK!

User = LL2 ... OK!

 

Finished : << RKreport[0]_S_08022013_204529.txt >>


 

 

 

TDSSKiller.2.8.16.0_02.08.2013_19.15.23_log.txt

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  • Staff

Hello kwawny

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache:: 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

CFScriptB-4.gif

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
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Hello.

 

Things that may need to be addressed:

 

1. When turning my laptop on for the first time today (before I ran the ComboFix script) it took a really long time to get to the Windows screen, so I decided to manually restart it. Then it went into Startup Repair mode. After scanning it said something like:

 

Root Cause Found: System volume on disk is corrupt.

Repair action: File system repair (chkdsk)

Result: Completed Successfully. Error Code = 0x0

 

Also, when I unplug my laptop, it immediately shuts off. My laptop can only run when plugged in. (My adapter is fairly new. Got it in June 2013). I think there's something internally wrong with my computer but I'm not sure what it is.

 

2. Yesterday, while using Rogue Killer, immediately after the "Deleting Finished" info showed in the status box, the following happened: A pop-up (it looked legit and I think it is) said something like "Windows Report, Internet Explorer Restored." (I'm not sure exactly what was written because it appeared and disappeared rather quickly) Then, the desktop briefly disappeared (the icons and such disappeared) before reappearing again. I'm not sure if that's a normal part of the Rogue Killer process or not.

 

3. Yesterday, after I did the Rogue Killer scan, there was a Rogue Killer Quarantine folder on my desktop that was filled with quarantined items. Today, the folder only has something called “Rogue Killer Configuration Settings” in it. I'm not sure if that’s normal or not.

 

4. The Internet Explorer Icon/Logo which is located on my desktop is titled “The Internet.” I can’t remember if I’ve seen this before. I’m not sure if this is normal.

 

That’s about it. Aside from the above mentioned issues, the laptop is working fine. No overt weirdness.

 

Below is the ComboFix Report. As I was running Combofix, it asked me if I wanted to update it and so I updated it. (Then, I did the scan) I hope that’s okay? After running the ComboFix script, my laptop appears to be doing fine.

 

ComboFix 13-08-02.03 - Lapreasha 08/03/2013  16:03:26.2.2 - x86

Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.2813.1669 [GMT -4:00]
Running from: c:\users\Lapreasha\Desktop\ComboFix.exe
Command switches used :: c:\users\Lapreasha\Desktop\CFScript.txt
AV: Norton 360 *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton 360 *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((   Files Created from 2013-07-03 to 2013-08-03  )))))))))))))))))))))))))))))))
.
.
2013-08-03 20:17 . 2013-08-03 20:17 -------- d-----w- c:\users\Lapreasha\AppData\Local\temp
2013-08-03 20:17 . 2013-08-03 20:17 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-08-03 15:35 . 2013-08-03 15:35 -------- d-----w- C:\found.003
2013-08-01 22:35 . 2013-08-01 22:35 -------- d-----w- c:\windows\ERUNT
2013-07-31 09:59 . 2013-07-31 09:59 -------- d-----w- C:\found.002
2013-07-31 07:19 . 2013-07-31 07:26 -------- d-----w- c:\windows\system32\MRT
2013-07-31 06:02 . 2013-07-31 06:02 -------- d-----w- c:\program files\OpenOffice 4
2013-07-29 20:41 . 2013-07-29 20:41 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-07-29 20:41 . 2013-04-04 18:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-07-29 18:31 . 2013-07-29 19:09 -------- d-----w- c:\users\Lapreasha\AppData\Local\NPE
2013-07-28 21:17 . 2013-07-28 21:21 -------- d-----w- c:\program files\Norton PC Checkup 3.0
2013-07-11 09:07 . 2013-06-04 01:50 2049024 ----a-w- c:\windows\system32\win32k.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-07-19 02:37 . 2012-10-14 18:41 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-07-19 02:37 . 2011-08-27 04:03 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-07-03 08:32 . 2013-07-03 08:32 16024 ----a-w- c:\windows\system32\drivers\psi_mf_x86.sys
2013-06-29 22:26 . 2013-06-29 22:26 60872 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{C4FA82EA-9848-40D3-AD47-42E6C7D65276}\offreg.dll
2013-06-17 22:29 . 2011-06-29 05:47 142496 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2013-06-17 06:10 . 2013-06-29 22:10 7068072 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{C4FA82EA-9848-40D3-AD47-42E6C7D65276}\mpengine.dll
2013-05-23 05:25 . 2013-06-15 07:39 934488 ----a-w- c:\windows\system32\drivers\N360\1404000.028\symefa.sys
2013-05-21 05:02 . 2013-06-15 07:39 367704 ----a-w- c:\windows\system32\drivers\N360\1404000.028\symds.sys
2013-05-16 05:02 . 2013-06-15 07:39 603224 ----a-w- c:\windows\system32\drivers\N360\1404000.028\srtsp.sys
2013-05-09 08:58 . 2013-06-29 22:34 229648 ----a-w- c:\windows\system32\aswBoot.exe
2013-05-08 03:40 . 2013-06-12 19:40 914792 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-05-08 01:58 . 2013-06-12 19:40 31232 ----a-w- c:\windows\system32\drivers\tcpipreg.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 125952]
"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2013-05-15 4760816]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"TPwrMain"="c:\program files\TOSHIBA\Power Saver\TPwrMain.EXE" [2008-02-06 431456]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-08-14 1348904]
"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2008-01-21 61440]
"SmoothView"="c:\program files\Toshiba\SmoothView\SmoothView.exe" [2007-06-16 448080]
"Skytel"="Skytel.exe" [2007-11-21 1826816]
"RtHDVCpl"="RtHDVCpl.exe" [2008-04-08 6037504]
"HSON"="c:\program files\TOSHIBA\TBS\HSON.exe" [2007-11-01 54608]
"Camera Assistant Software"="c:\program files\Camera Assistant Software for Toshiba\traybar.exe" [2008-04-29 417792]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2012-11-05 89184]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-04-22 59720]
"00TCrdMain"="c:\program files\TOSHIBA\FlashCards\TCrdMain.exe" [2008-03-19 716800]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2013-05-01 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2013-05-31 152392]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Secunia PSI Tray.lnk - c:\program files\Secunia\PSI\psi_tray.exe [2013-7-3 563416]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2013-05-07 115440]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\!SASCORE]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
S2 !SASCORE;SAS Core Service;c:\program files\SUPERAntiSpyware\SASCORE.EXE [2013-05-23 119056]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ   FontCache
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-07-31 23:10 1173456 ----a-w- c:\program files\Google\Chrome\Application\28.0.1500.95\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-08-03 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-10-14 02:37]
.
2013-08-03 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-07-31 23:06]
.
2013-08-03 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-07-31 23:06]
.
.
------- Supplementary Scan -------
.
uStart Page = 
uInternet Settings,ProxyOverride = *.local
TCP: DhcpNameServer = 192.168.0.1
FF - ProfilePath - c:\users\Lapreasha\AppData\Roaming\Mozilla\Firefox\Profiles\n52indrg.default\
FF - prefs.js: network.proxy.type - 0
.
- - - - ORPHANS REMOVED - - - -
.
SafeBoot-39190515.sys
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-08-03 16:17
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...  
.
scanning hidden autostart entries ... 
.
scanning hidden files ...  
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\N360]
"ImagePath"="\"c:\program files\Norton 360\Engine\20.4.0.40\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton 360\Engine\20.4.0.40\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
"MSCurrentCountry"=dword:000000b5
.
Completion time: 2013-08-03  16:21:04
ComboFix-quarantined-files.txt  2013-08-03 20:20
.
Pre-Run: 186,865,541,120 bytes free
Post-Run: 186,896,818,176 bytes free
.
- - End Of File - - 3B264BA87770ED844301C5D45B68124A
5B5E648D12FCADC244C1EC30318E1EB9
 
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  • Staff

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

  • Programs to remove
    • Adobe Reader X (10.1.7)
  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.

Update Adobe reader

  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html

    After installing the latest Adobe Reader, uninstall all previous versions.

    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner

    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :

I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
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Hello. Sorry for the late response. 

 

I didn't have any problems doing the requested activities. Currently (besides the issues mentioned in my previous posts), my computer seems to be doing fine. 

 

Below are the reports:

 


Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org

 

Database version: v2013.08.04.05

 

Windows Vista Service Pack 2 x86 NTFS

Internet Explorer 9.0.8112.16421

Lapreasha :: LAPREASHA-PC [administrator]

 

8/4/2013 5:51:12 PM

mbam-log-2013-08-04 (17-51-12).txt

 

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | PUP | PUM | P2P

Scan options disabled: Heuristics/Shuriken

Objects scanned: 225777

Time elapsed: 9 minute(s), 54 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

 

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 0

(No malicious items detected)

 

Registry Values Detected: 0

(No malicious items detected)

 

Registry Data Items Detected: 0

(No malicious items detected)

 

Folders Detected: 0

(No malicious items detected)

 

Files Detected: 0

(No malicious items detected)

 

(end)

 

 


Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 8:31:48 PM, on 8/4/2013

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v9.00 (9.00.8112.16496)

Boot mode: Normal

 

Running processes:

C:\Program Files\Norton 360\Engine\20.4.0.40\ccSvcHst.exe

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\Program Files\Secunia\PSI\psi_tray.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Users\Lapreasha\Desktop\HijackThis.exe

 

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = 

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 

O1 - Hosts: ::1 localhost

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\20.4.0.40\coIEPlg.dll

O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\20.4.0.40\IPS\IPSBHO.DLL

O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL

O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\20.4.0.40\coIEPlg.dll

O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [startCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"

O4 - HKLM\..\Run: [smoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe

O4 - HKLM\..\Run: [skytel] Skytel.exe

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe

O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start

O4 - HKLM\..\Run: [bCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices

O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"

O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

O4 - HKCU\..\Run: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

O4 - Global Startup: Secunia PSI Tray.lnk = C:\Program Files\Secunia\PSI\psi_tray.exe

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll

O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Jumpstart Wifi Protected Setup (jswpsapi) - Atheros Communications, Inc. - C:\Program Files\Jumpstart\jswpsapi.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\20.4.0.40\ccSvcHst.exe

O23 - Service: Norton PC Checkup Application Launcher - Symantec Corporation - C:\Program Files\Norton PC Checkup 3.0\SymcPCCULaunchSvc.exe

O23 - Service: pinger - Unknown owner - C:\TOSHIBA\IVP\ISM\pinger.exe

O23 - Service: Secunia PSI Agent - Secunia - C:\Program Files\Secunia\PSI\PSIA.exe

O23 - Service: Secunia Update Agent - Secunia - C:\Program Files\Secunia\PSI\sua.exe

O23 - Service: SmartFaceVWatchSrv - Toshiba - C:\Program Files\TOSHIBA\SmartFaceV\SmartFaceVWatchSrv.exe

O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe

O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe

O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe

O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe

O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe

 

--

End of file - 8456 bytes

 



 

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  • Staff

Greetings

after these steps let me know what issues remain and I will address them one at a time

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):
    • O4 - HKLM\..\Run: [startCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"

      O4 - HKLM\..\Run: [smoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe

      O4 - HKLM\..\Run: [skytel] Skytel.exe

      O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe

      O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start

      O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"

      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

      O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

      O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

      O4 - Global Startup: Secunia PSI Tray.lnk = C:\Program Files\Secunia\PSI\psi_tray.exe

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    • NOTE**You can research each of those lines >here< and see if you want to keep them or not

      just copy the name between the brackets and paste into the search space

      O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo
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Hello. Sorry for the late response. 

 

I did the first step (remove unneeded start-up entries) and my computer is running much faster. Thank you.

 

About the ESET scanner: Is it safe to run the online scanner while Norton 360's real time scanner is off?

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  • Staff

Hello

if it is not progressing try this one

F-Secure Online Scan

You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please go HERE to run an online scan from F-Secure
  • Click on Run Now
  • it will download the scanner
  • then will open a new window
  • click on "start"
  • click on "accept"
  • the scan will start - when finished let me know if it found anything
Gringo
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Hello kwawny

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.

    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.
    Your Emulation drivers are now re-enabled.
:Uninstall ComboFix:
  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png
:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

  • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

    CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

    Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is

    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

Here is some more reading for you from some of my collegesquoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo

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