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PuP Trojan

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Hi, I need help. I was notified by my virus program (MacAfee) that I had the PuP Trojan on my computer. I scanned with Malware Bytes Pro and it found it and deleted it. I rescanned and the log was clear. MacAfee also did an automatic scan and it was clear. Please check the two files to see If I need further assistance. Thanks for your help, Don



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Hello DonL100

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.


Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.


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Hello DonL100

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
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Gringo. I have Win7 and after the last run of the programs you suggested the McAfee icon in the task bar is gone along with a few other icons. Also when I go into programs and open the Security Center and check for ADVANCED it is not there. I went to toe McAfee webpage and list DISABLE MACAFEE it shows everything but how to disable McAfee. My McAfee Versions are VirusScan ver15.6. Security Center ver 11.6. What a mess!! Don

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OK Gringo, I got that F%$K MacAfee turned off and here's the log from ComboFix. Also, the NOTE 2 Error came on so I rebooted and Internet Explorer comes on but won't allow me to connect any favorites (including this forum). I can turn Internet Explorer on and off but that's it  so I am using Fire Fox


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Hello DonL100

first I would like you to go here and click on the fixit button - http://support.microsoft.com/kb/923737

Then I want you to do the following

  • Start Internet Explorer.
  • click on "safety"
  • click on "Delete Browsing History"
  • make sure all boxes are checked
  • click on "Delete"
  • click on "Tools",
  • click "Internet Options".
  • On the "Advanced" tab, click "Reset"
  • put a check mark next to "Delete Personal Settings"
  • click "Reset" to confirm
  • when complete click the "Close" button
  • restart IE
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Gringo, I ran "FIXIT" and then tried to continued your instructions. However, when I open IE and click on something it freezes up. Also when I reboot some error messages apear saying that I have install this file and that.

Also on Firefox I get a window saying that something is trying to open another window. Thanks, Don

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Click on the start button

control panel

in the upper right hand corner where it says view by change that to large or small icons

locate internet options

•On the "Advanced" tab, click "Reset"

•put a check mark next to "Delete Personal Settings"

•click "Reset" to confirm

•when complete click the "Close" button

•restart IE

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Thanks Gringo, I did what you asked and finally IE started to work correctly.....until I rebooted. Then  IE went hay wire again. It starts but then freezes and I have to go into "Task Manger" to shut it down and then it takes 4 times for it to respond. I think the trojan or some parts of it are still on my computer. Malware Bytes Pro is clean. Please, What should I run next? Thanks, Don


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Hello DonL100

I would like you to try and run these next.


Please download the latest version of TDSSKiller from here and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  • Put a checkmark beside loaded modules.
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
  • Click the Start Scan button.
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

  • more than one report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". The one that I need is the larger one. Please copy and paste the contents of that file here.

    Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it

    If the forum still complains about it being to long send me everything that is at the end of the report after where it says


    Scan finished


and I will see if I want to see the whole report


Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit

  • Quit all programs that you may have started.
  • Please disconnect any external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
  • Exit/Close RogueKiller+
send me the reports made from TDSSKiller and Roguekiller and also let me know how the computer is doing at this time.


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Gringo, here are the reports you asked for. There were two RoagueKiller reports both marked (0) so I included both. One is a slightly larger file. The TDSSKILLER file was small enough to load. Let me know if you need anything else. Thanks for your help and patience....Don




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Hello DonL100

Malwarebytes Anti-Rootkit

1.Download Malwarebytes Anti-Rootkit

2.Unzip the contents to a folder in a convenient location.

3.Open the folder where the contents were unzipped and run mbar.exe

4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.

5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.

6.Wait while the system shuts down and the cleanup process is performed.

7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.

8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

  • •Internet access

    •Windows Update

    •Windows Firewall

9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.

10.Verify that your system is now functioning normally.

Please download aswMBR to your desktop.

  • Double click the aswMBR.exe icon to run it
  • it will ask to download extra definitions - ALLOW IT
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
When you are complete please send me both reports


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Hi Gringo! Did as you asked. Ran Root-Kit twice and found nothing on both tries.Tried WinIE and it didn't work properly. It was doing the same thing as before (freezing, hard to close). I ran "fix damage" three times and rebooted each time and tried WinIE. Still the same problem. Downloaded MBR and when trying to run the program, I get the error message, "can not run, not a Win32 application". I tried downloading this app three times and running it and get the same error message. Now what?This thing is a real killer......Thanks, Don

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Hello DonL100

I would like you to download an updated version of combofix.

update combofix

  • Delete the version of combofix you have now on your desktop and download a new one from here**Note: It is important that it is saved directly to your desktop**

    1. Close any open browsers.

    2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    Double click on combofix.exe & follow the prompts.

    When finished, it will produce a report for you.

    Note:Do not mouseclick combofix's window while it's running. That may cause it to stall

    Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
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Well Gringo, things must be getting better. I can copy/paste this log which neither Fire Fox or Win IE 10 would let me do before. And I can get into "safe mode" which I couldn't since I got the virus. However WinIE still freezes but I don't care as long as the virus/trojan is gone with the keyloggers that came with it. Google Chrome works great and it's better then IE anyway. Am I clean or do we have to continue?? The Combofix  log is included below. Thanks, Don



ComboFix 13-08-05.03 - Don 08/05/2013  11:34:04.4.8 - x64

Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.12279.9848 [GMT -7:00]
Running from: c:\users\Don\Desktop\ComboFix.exe
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}
FW: McAfee Firewall *Disabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}
SP: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
(((((((((((((((((((((((((((((((((((((((   Drivers/Services   )))))))))))))))))))))))))))))))))))))))))))))))))
(((((((((((((((((((((((((   Files Created from 2013-07-05 to 2013-08-05  )))))))))))))))))))))))))))))))
2013-08-05 18:39 . 2013-08-05 18:39 -------- d-----w- c:\users\Donald\AppData\Local\temp
2013-08-05 18:39 . 2013-08-05 18:39 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-08-05 18:39 . 2013-08-05 18:39 -------- d-----w- c:\users\Administrator\AppData\Local\temp
2013-08-04 16:32 . 2013-08-04 16:54 -------- d-----w- c:\programdata\Malwarebytes' Anti-Malware (portable)
2013-08-02 15:28 . 2013-08-02 15:28 98 ----a-w- c:\windows\DeleteOnReboot.bat
2013-08-01 20:00 . 2013-08-01 20:00 96168 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-08-01 20:00 . 2013-08-01 20:00 -------- d-----w- c:\program files (x86)\Java
2013-08-01 15:56 . 2013-08-01 15:56 -------- d-----w- c:\windows\ERUNT
2013-08-01 15:33 . 2013-08-01 15:33 -------- d-----w- c:\users\Don\AppData\Roaming\DigitalSite
2013-07-30 16:54 . 2013-07-30 16:54 -------- d-----w- c:\users\Don\AppData\Local\Adobe
2013-07-21 17:09 . 2013-07-21 17:11 -------- d-----w- c:\windows\system32\MRT
2013-07-10 19:58 . 2013-05-27 05:50 1011712 ----a-w- c:\program files\Windows Defender\MpSvc.dll
2013-07-10 19:58 . 2013-05-27 05:50 571904 ----a-w- c:\program files\Windows Defender\MpClient.dll
2013-07-10 19:58 . 2013-05-27 05:50 314880 ----a-w- c:\program files\Windows Defender\MpCommu.dll
2013-07-10 19:58 . 2013-05-27 04:57 4608 ----a-w- c:\program files (x86)\Windows Defender\MsMpLics.dll
2013-07-10 19:58 . 2013-05-27 04:57 54784 ----a-w- c:\program files (x86)\Windows Defender\MpOAV.dll
2013-07-10 19:58 . 2013-05-27 04:57 392704 ----a-w- c:\program files (x86)\Windows Defender\MpClient.dll
2013-07-10 19:58 . 2013-05-27 03:15 9216 ----a-w- c:\program files (x86)\Windows Defender\MpAsDesc.dll
2013-07-10 19:58 . 2013-06-04 06:00 624128 ----a-w- c:\windows\system32\qedit.dll
2013-07-10 19:58 . 2013-06-04 04:53 509440 ----a-w- c:\windows\SysWow64\qedit.dll
2013-07-10 19:58 . 2013-05-06 06:03 1887744 ----a-w- c:\windows\system32\WMVDECOD.DLL
2013-07-10 19:58 . 2013-05-06 04:56 1620480 ----a-w- c:\windows\SysWow64\WMVDECOD.DLL
2013-07-10 19:57 . 2013-06-05 03:34 3153920 ----a-w- c:\windows\system32\win32k.sys
2013-07-10 19:57 . 2013-04-10 05:48 1732608 ----a-w- c:\program files\Windows Journal\NBDoc.DLL
2013-07-10 19:57 . 2013-04-10 05:46 1402880 ----a-w- c:\program files\Windows Journal\JNWDRV.dll
2013-07-10 19:57 . 2013-04-10 05:46 1393152 ----a-w- c:\program files\Windows Journal\JNTFiltr.dll
2013-07-10 19:57 . 2013-04-10 05:46 1367040 ----a-w- c:\program files\Common Files\Microsoft Shared\ink\journal.dll
2013-07-10 19:57 . 2013-04-10 05:03 936448 ----a-w- c:\program files (x86)\Common Files\Microsoft Shared\ink\journal.dll
2013-07-10 19:56 . 2013-04-02 22:51 1643520 ----a-w- c:\windows\system32\DWrite.dll
2013-07-10 19:56 . 2013-04-09 23:34 1247744 ----a-w- c:\windows\SysWow64\DWrite.dll
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
2013-08-01 20:00 . 2012-04-27 15:10 867240 ----a-w- c:\windows\SysWow64\npdeployJava1.dll
2013-08-01 20:00 . 2010-12-01 18:58 789416 ----a-w- c:\windows\SysWow64\deployJava1.dll
2013-06-24 07:57 . 2010-12-08 20:36 78277128 ----a-w- c:\windows\system32\MRT.exe
2013-06-12 14:59 . 2012-04-05 20:28 692104 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-06-12 14:59 . 2011-06-08 19:13 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-05-13 05:51 . 2013-06-12 14:55 184320 ----a-w- c:\windows\system32\cryptsvc.dll
2013-05-13 05:51 . 2013-06-12 14:55 1464320 ----a-w- c:\windows\system32\crypt32.dll
2013-05-13 05:51 . 2013-06-12 14:55 139776 ----a-w- c:\windows\system32\cryptnet.dll
2013-05-13 05:50 . 2013-06-12 14:55 52224 ----a-w- c:\windows\system32\certenc.dll
2013-05-13 04:45 . 2013-06-12 14:55 1160192 ----a-w- c:\windows\SysWow64\crypt32.dll
2013-05-13 04:45 . 2013-06-12 14:55 103936 ----a-w- c:\windows\SysWow64\cryptnet.dll
2013-05-13 04:45 . 2013-06-12 14:55 140288 ----a-w- c:\windows\SysWow64\cryptsvc.dll
2013-05-13 03:43 . 2013-06-12 14:55 1192448 ----a-w- c:\windows\system32\certutil.exe
2013-05-13 03:08 . 2013-06-12 14:55 903168 ----a-w- c:\windows\SysWow64\certutil.exe
2013-05-13 03:08 . 2013-06-12 14:55 43008 ----a-w- c:\windows\SysWow64\certenc.dll
2013-05-10 19:13 . 2010-06-24 18:33 22240 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
2013-05-10 05:49 . 2013-06-12 14:55 30720 ----a-w- c:\windows\system32\cryptdlg.dll
2013-05-10 03:20 . 2013-06-12 14:55 24576 ----a-w- c:\windows\SysWow64\cryptdlg.dll
2013-05-08 06:39 . 2013-06-12 14:56 1910632 ----a-w- c:\windows\system32\drivers\tcpip.sys
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown 
"Logitech Vid"="c:\program files (x86)\Logitech\Vid HD\Vid.exe" [2010-10-29 5915480]
"NETGEARGenie"="c:\program files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe" [2012-10-16 1041736]
"E70DD2240FE0934D32B1AC60B724F3A5BD5F0669._service_run"="c:\program files (x86)\Google\Chrome\Application\chrome.exe" [2013-07-25 846288]
"RoboForm"="c:\program files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" [2013-08-05 109784]
"IAStorIcon"="c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" [2010-03-04 284696]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2010-05-17 98304]
"Dell DataSafe Online"="c:\program files (x86)\Dell DataSafe Online\DataSafeOnline.exe" [2010-02-09 1807680]
"UpdReg"="c:\windows\UpdReg.EXE" [2000-05-11 90112]
"mcui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2013-03-14 1532992]
"LWS"="c:\program files (x86)\Logitech\LWS\Webcam Software\LWS.exe" [2011-03-02 190808]
"hpqSRMon"="c:\program files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe" [2008-07-23 150528]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-12-03 958576]
"HP Software Update"="c:\program files (x86)\HP\HP Software Update\HPWuSchd2.exe" [2011-05-10 49208]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
c:\users\Donald\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-12-15 1324384]
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files (x86)\HP\Digital Imaging\bin\hpqtra08.exe [2009-9-23 270336]
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe /firstrun [2009-12-15 1324384]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ   autocheck autochk *\0\0sdnclean64.exe
R2 0069841374258004mcinstcleanup;McAfee Application Installer Cleanup (0069841374258004);c:\windows\TEMP\006984~1.EXE;c:\windows\TEMP\006984~1.EXE [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 gupdate;Google Update Service (gupdate);c:\program files (x86)\Google\Update\GoogleUpdate.exe;c:\program files (x86)\Google\Update\GoogleUpdate.exe [x]
R2 SessionLauncher;SessionLauncher;c:\users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe;c:\users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 gupdatem;Google Update Service (gupdatem);c:\program files (x86)\Google\Update\GoogleUpdate.exe;c:\program files (x86)\Google\Update\GoogleUpdate.exe [x]
R3 HipShieldK;McAfee Inc. HipShieldK;c:\windows\system32\drivers\HipShieldK.sys;c:\windows\SYSNATIVE\drivers\HipShieldK.sys [x]
R3 LVPr2M64;Logitech LVPr2M64 Driver;c:\windows\system32\DRIVERS\LVPr2M64.sys;c:\windows\SYSNATIVE\DRIVERS\LVPr2M64.sys [x]
R3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys;c:\windows\SYSNATIVE\drivers\mferkdet.sys [x]
R3 MUD;Driver for Magellan USB Device;c:\windows\system32\DRIVERS\MUD.sys;c:\windows\SYSNATIVE\DRIVERS\MUD.sys [x]
R3 PCDSRVC{D3412D80-CF3B4A27-06020200}_0;PCDSRVC{D3412D80-CF3B4A27-06020200}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\my dell\pcdsrvc_x64.pkms;c:\program files\my dell\pcdsrvc_x64.pkms [x]
R3 RoxMediaDB10;RoxMediaDB10;c:\program files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe;c:\program files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R4 McOobeSv;McAfee OOBE Service;c:\program files\Common Files\mcafee\McSvcHost\McSvHost.exe;c:\program files\Common Files\mcafee\McSvcHost\McSvHost.exe [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S0 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys;c:\windows\SYSNATIVE\drivers\mfewfpk.sys [x]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys;c:\windows\SYSNATIVE\Drivers\PxHlpa64.sys [x]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe;c:\windows\SYSNATIVE\atiesrxx.exe [x]
S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [x]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe;c:\program files\Dell\DellDock\DockLogin.exe [x]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
S2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe [x]
S2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\Common Files\mcafee\McSvcHost\McSvHost.exe;c:\program files\Common Files\mcafee\McSvcHost\McSvHost.exe [x]
S2 mfefire;McAfee Firewall Core Service;c:\program files\Common Files\McAfee\SystemCore\\mfefire.exe;c:\program files\Common Files\McAfee\SystemCore\\mfefire.exe [x]
S2 mfevtp;McAfee Validation Trust Protection Service;c:\program files\Common Files\McAfee\SystemCore\mfevtps.exe;c:\program files\Common Files\McAfee\SystemCore\mfevtps.exe [x]
S2 NETGEARGenieDaemon;NETGEARGenieDaemon;c:\program files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe;c:\program files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe [x]
S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [x]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [x]
S2 UMVPFSrv;UMVPFSrv;c:\program files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe;c:\program files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe [x]
S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys;c:\windows\SYSNATIVE\drivers\cfwids.sys [x]
S3 LEqdUsb;Logitech SetPoint Unifying KMDF USB Filter;c:\windows\system32\DRIVERS\LEqdUsb.Sys;c:\windows\SYSNATIVE\DRIVERS\LEqdUsb.Sys [x]
S3 LHidEqd;Logitech SetPoint Unifying KMDF HID Filter;c:\windows\system32\DRIVERS\LHidEqd.Sys;c:\windows\SYSNATIVE\DRIVERS\LHidEqd.Sys [x]
S3 LVRS64;Logitech RightSound Filter Driver;c:\windows\system32\DRIVERS\lvrs64.sys;c:\windows\SYSNATIVE\DRIVERS\lvrs64.sys [x]
S3 LVUVC64;Logitech Webcam 250(UVC);c:\windows\system32\DRIVERS\lvuvc64.sys;c:\windows\SYSNATIVE\DRIVERS\lvuvc64.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
S3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys;c:\windows\SYSNATIVE\drivers\mfefirek.sys [x]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftfslh.sys [x]
S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftplaylh.sys [x]
S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftredirlh.sys [x]
S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftvollh.sys [x]
S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [x]
--- Other Services/Drivers In Memory ---
*NewlyCreated* - NPF
*Deregistered* - mfeavfk01
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
hpdevmgmt REG_MULTI_SZ   hpqcxs08 hpqddsvc
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-07-31 14:09 1173456 ----a-w- c:\program files (x86)\Google\Chrome\Application\28.0.1500.95\Installer\chrmstp.exe
Contents of the 'Scheduled Tasks' folder
2013-08-05 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-05 14:59]
2013-08-05 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-12-11 20:39]
2013-08-05 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-12-11 20:39]
--------- X64 Entries -----------
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2010-02-23 10081312]
"RunDLLEntry_THXCfg"="c:\windows\system32\THXCfg64.dll" [2009-10-15 17920]
"RunDLLEntry_EptMon"="c:\windows\system32\EptMon64.dll" [2009-10-15 21504]
"Logitech Download Assistant"="c:\windows\System32\LogiLDA.dll" [2010-11-04 1580368]
"EvtMgr6"="c:\program files\Logitech\SetPointP\SetPoint.exe" [2011-10-07 1744152]
------- Supplementary Scan -------
uLocal Page = c:\windows\system32\blank.htm
Trusted Zone: internet
Trusted Zone: mcafee.com
TCP: DhcpNameServer =
FF - ProfilePath - c:\users\Don\AppData\Roaming\Mozilla\Firefox\Profiles\8ec71vb3.default\
FF - ExtSQL: !HIDDEN! 2010-12-31 12:38; smartwebprinting@hp.com; c:\program files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
- - - - ORPHANS REMOVED - - - -
Toolbar-Locked - (no file)
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
AddRemove-Coupon Printer for Windows5.0.0.1 - c:\program files (x86)\Coupons\uninstall.exe
"ImagePath"="\??\c:\program files\my dell\pcdsrvc_x64.pkms"
--------------------- LOCKED REGISTRY KEYS ---------------------
@Denied: (2) (LocalSystem)
@Denied: (2) (LocalSystem)
@Denied: (A 2) (Everyone)
@Denied: (A 2) (Everyone)
@Denied: (A 2) (Everyone)
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx, 1"
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_224.ocx, 1"
@Denied: (A 2) (Everyone)
@Denied: (Full) (Everyone)
------------------------ Other Running Processes ------------------------
c:\program files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
c:\program files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
c:\program files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
Completion time: 2013-08-05  11:44:05 - machine was rebooted
ComboFix-quarantined-files.txt  2013-08-05 18:44
ComboFix2.txt  2013-08-05 18:19
ComboFix3.txt  2013-08-05 17:47
ComboFix4.txt  2013-08-01 19:20
Pre-Run: 885,622,546,432 bytes free
Post-Run: 885,514,608,640 bytes free
- - End Of File - - 9870B53430CAFCF9362829CD543B5C37
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  • Staff


These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

  • Programs to remove
    • Adobe Reader X (10.1.7)

      Coupon Printer for Windows

      Java 7 Update 21

      Java 6 Update 20 (64-bit)

  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.

Update Adobe reader

  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html

    After installing the latest Adobe Reader, uninstall all previous versions.

    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close
Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner

    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :

I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
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Hi Gringo, inclosed ar the logs you requested. Also the four programs you wanted uninstalled (Adobe Reader X,Coupon Printer, Java 7 Update, Java 6 Update. Installed Adobe Xl, Java. Ran CCleaner (already installed) One question: In the boxes you wanted checked in Internet Explorer, Windows Explorer, System and APPLICATION TAB (did you mean ADVANCED TAB?). Thanks for your patience and help, Don


Malwarebytes Anti-Malware (PRO)



Database version: v2013.08.06.05


Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 10.0.9200.16635

Don :: DON-PC [administrator]


Protection: Enabled


8/6/2013 9:37:54 AM

mbam-log-2013-08-06 (09-37-54).txt


Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 274546

Time elapsed: 2 minute(s), 3 second(s)


Memory Processes Detected: 0

(No malicious items detected)


Memory Modules Detected: 0

(No malicious items detected)


Registry Keys Detected: 0

(No malicious items detected)


Registry Values Detected: 0

(No malicious items detected)


Registry Data Items Detected: 0

(No malicious items detected)


Folders Detected: 0

(No malicious items detected)


Files Detected: 0

(No malicious items detected)





Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 9:54:25 AM, on 8/6/2013

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v10.0 (10.00.9200.16635)

Boot mode: Normal


Running processes:

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files (x86)\Logitech\Vid HD\Vid.exe

C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Siber Systems\AI RoboForm\robotaskbaricon.exe

C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

C:\Program Files (x86)\NETGEAR Genie\bin\genie2_tray.exe

C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe

C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe

C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe

C:\Program Files (x86)\HP\Digital Imaging\bin\hpqste08.exe

C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe

C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe

C:\Program Files (x86)\Windows Live\Mail\wlmail.exe

C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe

C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\cvh.exe

C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\OfficeVirt.exe



R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = 

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 

O2 - BHO: RoboForm BHO - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

O3 - Toolbar: &RoboForm Toolbar - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

O4 - HKLM\..\Run: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

O4 - HKLM\..\Run: [startCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m

O4 - HKLM\..\Run: [updReg] C:\Windows\UpdReg.EXE

O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey

O4 - HKLM\..\Run: [LWS] C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe -hide

O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

O4 - HKCU\..\Run: [Logitech Vid] "C:\Program Files (x86)\Logitech\Vid HD\Vid.exe" -bootmode

O4 - HKCU\..\Run: [NETGEARGenie] "C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe" -mini -redirect

O4 - HKCU\..\Run: [E70DD2240FE0934D32B1AC60B724F3A5BD5F0669._service_run] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=service

O4 - HKCU\..\Run: [RoboForm] "C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"

O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files (x86)\McAfee Security Scan\3.0.285\SSScheduler.exe

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll

O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll

O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll

O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll

O9 - Extra button: Show Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll

O9 - Extra 'Tools' menuitem: Show RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll

O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O16 - DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} (Hewlett-Packard Online Support Services) - https://h50203.www5.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB

O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\PROGRA~2\mcafee\msc\mcsniepl.dll

O23 - Service: McAfee Application Installer Cleanup (0069841374258004) (0069841374258004mcinstcleanup) - Unknown owner - C:\Windows\TEMP\006984~1.EXE (file missing)

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)

O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe

O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files (x86)\McAfee Security Scan\3.0.285\McCHSvc.exe

O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe

O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\mcafee\VirusScan\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe

O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe

O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe

O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: NETGEARGenieDaemon - NETGEAR - C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenieDaemon64.exe

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: RoxMediaDB10 - Sonic Solutions - c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: SessionLauncher - Unknown owner - c:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe (file missing)

O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: UMVPFSrv - Logitech Inc. - C:\Program Files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)



End of file - 14825 bytes


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Gringo, I forgot, Internet Explorer 10 is still not running. The computer seems to be running fine. My financial site is not hijacked anymore. As I said before Google Chrome in not my default browser and is running fast and clear. Thanks again, Don

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  • Staff

Hello DonL100

try reseting IE once more like we did before - also looking thru the thread it seems you also have trouble with firefox

I want you to reset firefox back to defaults, this will remove everything from Firefox

I will let you keep your bookmarks so to do that you can go here - Export BookMarks

Now to reset firefox do the following.

  • At the top of the Firefox window, click the "Firefox" button,
  • go over to the "Help" sub-menu
    • (on Windows XP, click the Help menu at the top of the Firefox window) and select "Troubleshooting Information".
  • Click the "Reset Firefox" button in the upper-right corner of the Troubleshooting Information page.
  • click "Reset Firefox" in the confirmation window that opens.
  • Firefox will close and be reset. When it's done. Click "Finish" and Firefox will open.
restart the computer and check firefox for me now


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Gringo, I'm on another computer (Inspiron Mini). When I reset IE and Firefox (IE didn't work, Firefox was fine) I rebooted my computer and two windows came up so I didn't want continue. Both windows were labeled "Windows firewall has blocked some of the features of this program". One of the windows was for "NetgearGenie.exe. The other was for "Logitech Vid HD which is an exe file{vid.exe}. In each, the box "allow public networks to communicate with these networks" was checked. The NetgearGenie window could be changed to the box allowing "private networks to connect" and to disconnect "public networks".  The Logiteck window could  only connect to "public networks" but not "private networks. I hope that this is clear.  Should I all ow the "private networks to connect and allow or just cancell both windows???? It looks to me like something is trying to get into my computer???....Don

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FireFox works fine. When I log on to IE a webpage tries to open: http://g.msn.com/USCON/1. It won't open but keeps trying so I go into Control Panel-> internet options and change my default homepage( www.google.com/news).

When it opens and I try to open a favorites site, IE freezes and I have to go into Task Manager a couple of times to close it.  Don

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Hello DonL100

I would like you to go to this page - Troubleshooting and Internet Explorer’s (No Add-ons) Mode

Step 1 is going to show you how to run IE without any add/ons, If by running IE this way the problem goes away Then we can go to step 2

Step 2 will show you how to find the add/on that is causing the problem and then how to remove it


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Hey Gringo, I did the IE Programs Add-ons and found that Adobe Systems Inc.- Adobe Shockwave Object (what ever that is?) was the problem program. I went through Siber Systems Robo Form (which I thought would be the problem),Hewlet Packard systems, (2) Java Systems and Google Tool Bar. What was left, I don't need. Everything was OK except Shockwave Opject. I'm using IE at this moment and it is fast and smooth.........so far. Are we "cleared for takeoff"????. No keyloggers etc.? Thanks Don

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