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no network on win7 after ransomware


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managed to get a ransomware on my pc and i managed to get access to the pc after a few attempts ran avg and it appears to have gone away 

reloaded the machine to be safe 

now have no network on a lan cable all other pcs and phones tablets etc still have access to network just not the hp desktop 

have run multiple malware anti virus etc and seemingly they found nothing 

have spent 24 hrs now trying to figure this any help would be appreciated 


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Hello and :welcome:

You mention you were infected and managed to have cleaned it, then you say your "reloaded" the machine to be safe. Did you perform a format, fdisk or did you do a repair install?

If you reformatted did you install the drivers for your network card?

Please answer the questions above then provide the logs below....

Please run the following scans and post back the logs and we'll take a look at what's going on.


Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop



Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt

    You can ignore the note about zipping the Attach.txt file


Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.


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What is the make and model of this computer?

Did you install the latest network card drivers for your computer?

Do you know the brand of the Hard Drive in the system so you can run a HD diagnostics as you have controller errors showing in your logs?

How do you connect to the internet? Have you tried reseating the cables and restarting the modem/router?

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the make is hp model g3326sc

hard drive is a hitachi 1tb

connect thru a cable router connected by cable to lan port on pc

it tells me the driver for network is up to date 

and as i cant get online with pc i cannot update anything i have to use usb flash and transfer it over

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  • Root Admin

You will need to have one of the Experts assist you with fixing this as it will require running tools that we're not allowed to run in this forum.


I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


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